Mercure Annemasse Porte de Genève Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 692

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Mercure Annemasse Porte de Genève Hotel - Image 1
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Mercure Annemasse Porte de Genève Hotel - Image 4
9 rue des jardins, 74240 GAILLARD, Francja

Opis

O hotelu

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 mins from Geneva center & near the most beautiful spots in Haute-Savoie

  • Heated outdoor swimming pool

  • 8 connecting rooms for families or friends

Nasze pokoje

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Lokalizacja hotelu

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240 GAILLARD
Francja

Pozycja GPS:46.18408, 6.221565

Telefon
Faks +33 4 50 87 14 57

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

La Yourte - Brasserie Maison

La Yourte Brasserie Maison welcomes you 7 days a week for lunch and dinner, in the dining room or on the terrace. Every day, our chef prepares traditional, tasty, homemade dishes to delight your palate!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 692

Ocena TripAdvisor  3.7/5  Liczba opinii: 144

Good Location - Mixed Experience

Ocena na stronie TripAdvisor 3.0/5

Angliskai Opinia zatwierdzona w TripAdvisor

The hotel was easy to find with GPS (but not well sign posted, which helps) and close to the motorway. It was clearly busy with customers when we arrived at 8.30pm. Check-in was swift and friendly. we had booked two prestige rooms. Both were recently renovated, of a good size with nice bathrooms. One of them stank (a horrible fish smell), likely the glue that had been used to stick the carpet. We'd opened the window (-1C outside!), hoping to let the smell out whilst we were at dinner. It hadn't had any real effect by the time we returned. Unfortunately, at 10pm there was nobody around reception and I gave up waiting after 10 mins, as I was tired from 11h driving that day. The room really shouldn't have been let out to customers. Dinner was not good. The manager was told us they were full, even though I could see empty tables. I asked what we could do, and he shrugged - they were full. So I asked if he did room service. He said yes. Then I asked if we could eat at the empty table to the side of the bar. He shrugged! So we ate there. Our food was disappointing - an opinion shared by other guests around us too. In contrast, breakfast was superb! Both in terms of the variety and quality of the food on offer.

Thank you very much for taking the time to share such a detailed review and for your loyalty as an Accor Gold member. We truly value guests who stay regularly within our group, and your feedback is particularly important to us. As we've already answered twice on 2 other websites, we are pleased to read that you found the hotel easy to access, that your check-in experience was smooth and friendly, and that you appreciated the size, renovation, and comfort of our Prestige rooms, as well as the quality of our breakfast. However, we sincerely apologize for the inconveniences you encountered during your stay. The unpleasant smell in one of the rooms is clearly unacceptable, the carpet was recently changed and maybe the glue smell is still here. Please accept our apologies for the lack of availability at reception later in the evening, which prevented us from addressing the issue immediately after your long day of travel. This point has been reviewed internally to ensure better evening coverage. We are also very sorry to hear about your disappointing dinner experience. We had a lot of clients on this evening and unfortunately we had to stop the reservations at one time in order to maintain our quality of service. Your comments have been shared with our restaurant management team so that corrective actions can be taken, both in terms of service attitude and food quality. We hope you will give us the opportunity to welcome you again in the future, so we can provide you with the level of service and comfort you are entitled to expect as a loyal Accor guest and fully restore your confidence.

Shabby, no hot water

Ocena na stronie TripAdvisor 2.0/5

Chrissy S Rodziny - Opinia zatwierdzona w TripAdvisor

Shabby room. Much less nice than the average Ibis, whereas Mercure is supposed to be a cut above. The night we were staying there, there wad no hot water. The next morning, still no hot water. When we inquired st the desk, they said we'd have to wait until 8:30 to have hot water----no apologies, as if it were the most normal thing in the world! When we checked out, they simply said goodbye---again no apologies, no offer of a discount on the room.

We thank you for your feedback but did not understand the "Shabby room"... We refurbished the hotel in 2019, some rooms have already some tiny defects but are not "shabby"... Concerning the hot water, indeed we had a failure on Monday night. We were on the phone with the dedicated company until 10pm but couldn't solve the problem. A technical man arrived on Tuesday morning at 7:30 am and the problem was solved at about 8:15. We apologise for this breakdown which was beyond our controle. Of course we apologise towards our client, we were very annoyed by this. We hope to welcome you again in order to regain your trust. Celine, adjointe de direction

What's not to like?

Ocena na stronie TripAdvisor 5.0/5

bennett_martin Couples - Opinia zatwierdzona w TripAdvisor

Quick stopover on the way to Italy. Way better than expected - clean, comfortable room, big double bed, excellent lighting, excellent bathroom, quiet even though convenient for the A40 motorway. Big breakfast spread - better than many much more expensive places. Plenty of parking and it's free.

Thanks a lot for your comments after your stay in our hotel ! We are so happy you've spent a good night, enjoying the comfort of the place as well as the quality of our breakfast ! We hope to welcome you again soon ! Céline, adjointe de direction

Bad

Ocena na stronie TripAdvisor 2.0/5

daruwella44 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Just one word, bad. Room wasn’t done properly, restaurant was dirty and food really bad. Staff was more or less ok but no flexibility whatsoever. There was no ice available, half of the menu wasn’t available and the toilets linked to the bar were dirty.

We thank you for your comments and are sorry about this bad experience... Please be sure that we are not used to receive such bad comments on the cleanliness and we apologize if it was the case. We hope to have the pleasure to welcome you again and regain your trust. Céline, adjointe de direction

Lovely clean 🏨

Ocena na stronie TripAdvisor 5.0/5

Tony P Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Arrived for a one night stay on Business. Very friendly welcome on checking in, room allocated on 2nd floor at rear of Hotel (503) Very spacious and super clean with all amenities provided. Super comfortable bed and very quiet. Now the Breakfast…..🥞…. Absolutely superb, with a vast range of food both Hot & Cold. Ample parking on site, secured with an automated gate in the evening. Evening meal in Restaurant was Excellent with a good menu choice, well presented and very good value. Would definitely stay again and I’ll add this to my favourites.

Thanks a lot for your comments after your stay with us ! We are so glad you've enjoyed the comfort of your room, the quality of our breakfast as well as the kindness of our staff ! We hope to have the pleasure to welcome you again soon ! Celine, adjointe de direction

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 184 Liczba opinii 8.9/10 Lokalizacja
  • 378 Liczba opinii 6.2/10 Pokój
  • 436 Liczba opinii 8.6/10 Obsługa
  • 190 Liczba opinii 8.3/10 Śniadanie
  • 159 Liczba opinii 4.1/10 Czystość

Zarządzane przez Trustyou

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