Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.1/5 335 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  335 reviews

TripAdvisor Rating  3.9/5  988 reviews

Friendly, Professional, Quality, Peaceful: Feel Like Home!

TripAdvisor rating 5.0/5

Ticha A TripAdvisor review

"Our Favorite Hideaway on Koh Chang! We will be back for a 4th time!" This was our third stay at the Mercure Koh Chang Hideaway, and it certainly won't be our last! We absolutely love this resort. It is a truly peaceful escape with a beautiful, serene beach and breathtaking sunsets. The entire experience, from arrival to departure, makes us feel right at home. We arrived quite late, around 8 PM, but the night shift team checked us in quickly and efficiently with genuine smiles and a warm welcome. That excellent level of service continued throughout our stay. The resort staff truly make the difference: Restaurant & Bar Teams: The coffee bar team and beach bar team are consistently friendly and professional. The live music and impressive fireman shows (on M-W-F) create a wonderful atmosphere. Outstanding Service from Tos: A special shoutout to Tos, the Senior Restaurant Supervisor. He is exceptional! He always greeted us with care, explained the show schedules, and was fantastic with our children. He served my husband with great attentiveness, explaining the cocktail promotions with a constant smile. Every order we placed came out delicious and correct. Security Team: We were also very impressed with the security team at the front of the hotel. I briefly got lost from my family, and one officer helped me locate our car and directed me where they had gone. Later, he checked up on me to ensure I found them. Another team member even ran after our car to ensure we were safely parked – a true testament to their care. We stayed in a room villa again, and it was so comfy and cozy, just like being at home. We are very satisfied with all the services and can't wait to return. We love Koh Chang, and we love Mercure Hideaway!

Customer review rating 4.5/5

Wanapanis W. Couples - Confirmed reviews ALL

We stayed here for four nights to celebrate Christmas in Koh Chang. Check-in was smooth, and the reception staff were friendly and helpful. We especially loved the pool connected directly to the beach. The resort is peaceful and nicely tucked away from the main area, making it perfect for a quiet and relaxing Christmas getaway. We will definitely return.

Dear Khun Wanapanis W., Thank you for your positive feedback about your experience at our hotel. We are pleased to know that you found our location exceptional. Your comments inspire us to maintain our standards for our guests' enjoyment. Sincerely, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 4.0/5

Alexandra I. M. Families - Confirmed reviews ALL

It’s a very nice location, but the beach is so small and not what we knew about Koh Chang waters. We left the resort everyday for the real beautiful beaches. Also, it would’ve been nice a longer pool and bar time.

Dear Alexandra I. M., Thank you for your positive feedback about your experience at our hotel. We are pleased to know that you found our location exceptional. Your comments inspire us to maintain our standards for our guests' enjoyment. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 4.5/5

Michael C. Solo - Confirmed reviews ALL

My stay was calm, comfortable, and genuinely relaxing, with attentive staff, a beautiful natural setting, and an atmosphere that made it easy to slow down and enjoy Koh Chang.

Dear Michael C., Thank you for your kind words regarding your recent stay at Mercure Koh Chang Hideaway. We are delighted to hear that you found our atmosphere peaceful and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back for another relaxing experience. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 4.5/5

Amanda W. Families - Confirmed reviews ALL

We stayed for a week over the Christmas holiday and were very pleased with the accomodations, the pool, beach, spa and breakfast Buffett were all lovely

Dear Amanda W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations, amenities, and staff to your satisfaction during the festive season. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Team Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 413 reviews 7.9/10 Location
  • 878 reviews 7/10 Room
  • 757 reviews 7.4/10 Service
  • 39 reviews 2.7/10 WiFi
  • 456 reviews 7.3/10 Beach
  • 368 reviews 5.8/10 Cleanliness
  • 290 reviews 7.6/10 Breakfast
  • 237 reviews 5.4/10 Value

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