Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.1/5 335 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  335 reviews

TripAdvisor Rating  3.9/5  987 reviews

Customer review rating 4.0/5

Alexandra I. M. Families - Confirmed reviews ALL

It’s a very nice location, but the beach is so small and not what we knew about Koh Chang waters. We left the resort everyday for the real beautiful beaches. Also, it would’ve been nice a longer pool and bar time.

Dear Alexandra I. M., Thank you for your positive feedback about your experience at our hotel. We are pleased to know that you found our location exceptional. Your comments inspire us to maintain our standards for our guests' enjoyment. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 4.5/5

Michael C. Solo - Confirmed reviews ALL

My stay was calm, comfortable, and genuinely relaxing, with attentive staff, a beautiful natural setting, and an atmosphere that made it easy to slow down and enjoy Koh Chang.

Dear Michael C., Thank you for your kind words regarding your recent stay at Mercure Koh Chang Hideaway. We are delighted to hear that you found our atmosphere peaceful and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back for another relaxing experience. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 4.5/5

Amanda W. Families - Confirmed reviews ALL

We stayed for a week over the Christmas holiday and were very pleased with the accomodations, the pool, beach, spa and breakfast Buffett were all lovely

Dear Amanda W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations, amenities, and staff to your satisfaction during the festive season. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 5.0/5

David H. Solo - Confirmed reviews ALL

Great thanks

Dear David h., Thank you for your kind words about your stay with us. We are delighted to hear that you had a positive experience at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Team Mercure Koh Chang Hideaway

Customer review rating 2.0/5

Rebecca C. L. T. Families - Confirmed reviews ALL

We booked a room for 2 adults with a 10 year old child. Online the room says suitable for up to 4 adults. However, it was barely suitable for the three of us. A double bed and pop up single bed crammed in. We couldn’t get down the side of any bed. And with three cases in the room we were constantly squashed. Be wary of this standard room. As there is no outdoor space at all. No balcony for example. Furthermore. Despite the booking being clear and booked through my ALL Accor app (I am a silver member), there was not a bed for our child when we arrived. We had to request it an pay an extra 2,400 THB for the 4 nights. Not a lot of money but the principle. The member of reception that dealt with us (Min) was rude. Lastly, unlike all our other hotels on holiday, the aircon was not on when we arrived. We had been travelling for about 7 hours and arrived to a room that was 34 degrees and had not cooled down even by bed time. Apart from Min, all the other staff were warm and friendly. And the hotel location is superb - beautiful beach, easy access to bars and restaurants and other things to do.

Dear Rebecca C. L. T., Thank you for sharing your feedback regarding your recent stay at Mercure Koh Chang Hideaway. I sincerely regret that your experience did not meet your expectations, particularly in relation to the room size and amenities. Our standard rooms are designed to accommodate families; however, I understand that they may not have provided the comfort you anticipated for three occupants. I appreciate your comments about the bedding arrangement and the additional charge incurred for the child's bed. We strive for clarity in our booking process and will review our communication regarding bedding options for families. I also regret the initial discomfort caused by the air conditioning in your room upon arrival. While it is our policy to ensure rooms are prepared for guests, it appears we fell short in this instance. I will address your experience with our reception staff to ensure all guests receive the respectful service they deserve. Thank you for your kind words about our location and friendly team members. Best regards, Mercure Team Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 413 reviews 7.9/10 Location
  • 878 reviews 7/10 Room
  • 757 reviews 7.4/10 Service
  • 39 reviews 2.7/10 WiFi
  • 456 reviews 7.3/10 Beach
  • 368 reviews 5.8/10 Cleanliness
  • 290 reviews 7.6/10 Breakfast
  • 237 reviews 5.4/10 Value

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