Carton House - A Fairmont Managed Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 1,128 reviews

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Maynooth, Co Kildare, Ireland, W23TD98 KILDARE, Ireland

Description

Hotel extras

  • Award winning restaurants to enjoy

  • Innovative treatment menus and thermal relaxation experience

  • A wealth of resort activities await

  • 169 bedrooms in total, 18 of which are located in The House

  • Conference and events facilities

Our accommodation(s)

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Hotel location

Carton House - A Fairmont Managed Hotel

Maynooth, Co Kildare, Ireland
W23TD98 KILDARE
Ireland

GPS:53.3922, -6.5681

Telephone
Fax +353 1 651 7703

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,128 reviews

TripAdvisor Rating  4.5/5  661 reviews

Certificate of excellence 2025

Very poorly managed hotel - such a pity

TripAdvisor rating 1.0/5

DayTrip34684982435 TripAdvisor review

Very disappointing stay – not worth the price From the moment we arrived, the experience was poor. We had to queue just to check in, and the same situation the next morning at breakfast — long queues and unnecessary waiting. The staff appeared inexperienced and unsure of procedures, which added to the frustration rather than making us feel welcome. Never received a glass of wine ordered twice !! The room itself was extremely basic, more like a 2-star standard, and didn’t even have a bath also fan not working so shower steam lingered in the bathroom. For the price charged, this was completely unacceptable. There was absolutely nothing warm or welcoming about the place, and certainly nothing that reflected Irish hospitality. On top of that, everything was overpriced, making the whole stay feel like very poor value for money. It was also very cold none of the fires lit only a candle in its place !!! I have never wrote a negative review on a hotel before but feel poor tourists need to be aware & stay in the Kclub which is so much more superior Overall, a disappointing experience and not somewhere we would return to or recommend.

5 star facilities but 4 star experience

TripAdvisor rating 4.0/5

shanemorrisson Couples - TripAdvisor review

The facilities, building, grounds are 5 star but there are too many service glitches for a 5 star hotel 1) When we arrived there was one reception desk open out of 3 and they were operating a sit and queue system. This was a minor ten min inconvenience but first impressions etc. 2) there are huge amounts of staff, all of whom are polite and friendly but felt like they weren’t fully trained or there was a shortage of experienced supervisory staff giving proper direction 3) One receptionist in Spa area who was dealing with a customer buying vouchers etc. this caused a build up of people getting towels for the pool 4) No door man. There was a customer in the bar ( non resident) who was clearly causing hassle for junior staff. He would have been refused entry by any experienced doorman 5) There was a 20 min queue for breakfast which in itself was chaotic. The queue was on an icy cold corridor. In a previous stay kathleen’s kitchen was dealing with overflow. Felt there was a very obvious need for an overflow to be in operation. 6) €5 surcharge for an Americano v filter coffee is petty ( you only discover this after reading small print on menu and after ordering the americano) 7) 5 star hotel should be a served breakfast not a chaotic buffet. no glasses for juice, no bread for toast. No water. 8) the courtyard bar are is not comfortable. very cold and drafty. Still an enjoyable stay in pleasant surroundings but if they want to charge 5 star prices the service and in particular supervision/management needs to step up a level

3 Star Experience

TripAdvisor rating 3.0/5

Trail33612910061 TripAdvisor review

Stayed at Carton House for my first wedding anniversary and was very disappointed. I informed the hotel when making the booking that it was a special occasion - There was nothing in our room when we checked in. No note, no celebratory bottle, nothing. Not off to a good start. Not only that but the king balcony terrace room we received had a poor view of a dirt track around the side of the building and no garden view (unless I craned my neck around the side) as was advertised. I expect we didn’t even get one of the better rooms for our special occasion. I tried to contact reception or room service through the room phone three times and couldn’t get through. Eventually I just called the front desk on my mobile and got through, I just wanted an ice bucket for a bottle we had brought. Once the ice bucket came I asked the member of staff if he could bring up two champagne flutes also and just leave them at the door when he got a chance as we were heading to the spa. He never did and I had to ring reception again to get those. When we went to the spa, the hot tub was cold, and the swimming pool was colder - We spent less than ten minutes and left as it wasn’t a very relaxing experience. We went to one of the lounges for a drink before dinner. It was the big room next to the whisky bar. It was freezing in there. Not very inviting despite the gorgeous room and nice music - My advice would be to ditch the fake candles and light a real fire, properly utilise the space you have so guests actually want to stay there and enjoy it. Dinner in Kathleen’s kitchen was delicious, the staff were efficient and friendly. However, the prices are far too high. Two starters, two mains and bottle of wine cost the same amount as a Michelin star set meal we had recently. Breakfast in the carriage house the next morning was tasty, but should be table service with the number of staff present. Real work needed on the service side of things across the board. Overall, not what I expect from a five star establishment. Very disappointed that our very special occasion was overlooked. The lack of personal touch surprised me and as a result it’s unlikely I’ll return. Hope you take this and other feedback seriously.

Customer review rating 5.0/5

Mairead Q. Families - Confirmed reviews ALL

Roceptiion very helpful and professional, Rooms very well equipped and clean Overall friendly and very comfortable stay

Customer review rating 4.0/5

Linda M. Friends - Confirmed reviews ALL

I would like to suggest having plant based milks available at breakfast.Other hotel chains have this facility.

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Other web-users rate our hotel

  • 315 reviews 9.2/10 Location
  • 619 reviews 7.3/10 Room
  • 989 reviews 7.7/10 Service
  • 600 reviews 6.9/10 Food
  • 538 reviews 8.6/10 Amenities
  • 235 reviews 6.4/10 Breakfast
  • 156 reviews 5/10 Value
  • 131 reviews 5.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.