Swissôtel Poiana Brasov 5 stars

Customer review rating (ALL Rating) 4.8/5 519 reviews

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Swissôtel Poiana Brasov - Image 1
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9 Drumul Sulinar, 500001 BRASOV, Romania

Description

Hotel extras

  • Close to slopes, hiking trails and bike park

  • Mountain views

  • Spa, swimming pool and fitness area

  • Renowned PRATO restaurant open to guests

  • Poiana Brasov's only 5-star hotel

Our accommodation(s)

Hotel location

Swissôtel Poiana Brasov

9 Drumul Sulinar
500001 BRASOV
Romania

GPS:45.588708, 25.553862

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

ARTEGIANALE

Embark on a culinary journey at the esteemed Artegianale restaurant, offering italian flavours crafted from the finest produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  519 reviews

Customer review rating 2.0/5

Cristian C. Families - Confirmed reviews ALL

No Christmas decorations on the back apartments, reheated food(supposed to be taken from our tab but it hasn't), high service charge for room service and it doesn't even come with a white table cover, extremely poor service from Remus I believe, the reception manager, credit card vanished from the room and the list can go on. The most professional employee of the hotel during our stay was Sergiu, the bellboy. This was the second year we had been accommodated and unfortunately the last. Christmas 2024 was great from every single aspect. The management you have now, some of it at least is not up to the hotel standards. We won't be coming back.

Customer review rating 5.0/5

Robson F. Families - Confirmed reviews ALL

I had an extremely comfortable stay at this hotel in Brașov. The room was very well maintained, quiet, and perfect for rest after long days. The services overall were excellent and everything worked smoothly throughout my stay. What truly made the difference was the team. I would especially like to highlight Andreea, whose professionalism, kindness, and constant willingness to help made my stay exceptional. Ionuți was always attentive and supportive, and in the restaurant Madalena provided outstanding service with a warm and welcoming attitude. Thanks to this amazing team, my experience was truly memorable. I would definitely recommend this hotel and would be very happy to stay here again.

Customer review rating 5.0/5

Lucian T. Friends - Confirmed reviews ALL

The experience was amazing, the hotrl staff was carefully in attending all of my group requests. I highly recommend it

Dear Guest, Thank you very much for your wonderful feedback and recommendation. We are delighted to hear that your experience was amazing and that our team took great care in attending to all the requests of your group. Your kind words truly reflect the dedication and professionalism of our staff, and they will be shared with the entire team. We greatly appreciate your recommendation and look forward to welcoming you back to Swissotel Poiana Brasov for another outstanding stay. Kind regards, Shane Labrooy General Manager

Customer review rating 3.5/5

Sebastian D. Couples - Confirmed reviews ALL

Could have been better had higher expectations. But the hot tub was nice (was expecting some exterior shoes because of the snow and an easier way to get in/out)

Dear Guest, Thank you for sharing your feedback following your stay at Swissotel Poiana Brasov. We are glad to hear that you enjoyed the hot tub. At the same time, we appreciate your candid comments regarding accessibility and expectations for exterior shoes in snowy conditions. Your observations are valuable and will be shared with our team as we continually seek ways to enhance the comfort and convenience of our facilities for all guests. We hope to have the opportunity to welcome you back in the future and provide an even more seamless and enjoyable experience. Kind regards, Shane Labrooy General Manager

Customer review rating 0.5/5

Gabriel A. I. Couples - Confirmed reviews ALL

They havent gym, no Valet parking

Dear Guest, Thank you for sharing your feedback. We are happy to let you know that Swissotel Poiana Brasov offers both a fully equipped gym and a convenient valet parking service for our guests. We are sorry that somehow this was not made available at the time of need and will look into the circumstances that you were in and as to why it was not shown and offered. I apologize for the inconvenience this may have caused you. Kind regards, Shane Labrooy General Manager

Other web-users rate our hotel

  • 99 reviews 8.3/10 Location
  • 200 reviews 9.2/10 Room
  • 204 reviews 8.9/10 Service
  • 120 reviews 9.4/10 Comfort
  • 107 reviews 8.6/10 Food
  • 103 reviews 9.4/10 Vibe
  • 85 reviews 4.4/10 Wellness Area
  • 68 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.