Found a lower price elsewhere? No problem!
Found a lower price elsewhere within 24 hours of booking via Accor?
Fill out an online claims form
Submit a claims form to request a refund of the difference.
Upload a screenshot
Take a screen grab that clearly displays the lower price and corresponding price conditions and send it to us within 24 hours of your booking.
Request a refund
We'll check your claim and process your refund. Easy!