Sofitel Auckland Viaduct Harbour 5 星

客户意见评级 (ALL 评级) 4.2/5 1,599 评论

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, 新西兰

描述

酒店其他优惠

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  • 酒店提供丰富的休闲设施，包括恒温泳池、按摩浴池和设施齐全的健身房

  • 索菲特水疗中心提供个性化水疗护理和身心疗愈服务，为您打造都市中的静谧休憩空间

  • Club Millésime 则为您提供尊贵权益与高雅私密的休闲绿洲

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酒店位置

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
新西兰

GPS:-36.844868, 174.757385

电话
传真 +64 9 909 9001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  1,599 评论

TripAdvisor 评级  4.5/5  3,691 评论

客户意见评级 3.5/5

Shuai P. 单人住宿 - 所有已确认评论

位置很不错 但是入住的时候并没有看到礼宾也没有看到引导去check in的地方 找了好一会，员工都很不错，但是房间不隔音对着停车场一晚上睡不好，晚上没睡好的情况下找员工换房间 但是无法更换房型 第二天也没睡好午觉

感谢您分享您的入住体验。我们很高兴得知您对酒店的位置和我们员工提供的服务感到满意。我们诚挚地为房间隔音问题以及您在入住时缺乏指导而致以歉意。您的反馈将帮助我们进一步改善服务质量。 此致， 索菲特奥克兰维亚杜克港

Adequate

Tripadvisor 评级 4.0/5

Dale S 经 TripAdvisor 认证的评论

Modeled on the European hotel room style (small space), it has the basics. La Maree restaurant serves a good breakfast and dinner – but nothing outstanding. The location is a short walk to the ferry terminal. It’s a place to sleep and go somewhere else.

Strange, ill managed hotel

Tripadvisor 评级 2.0/5

Pioneer54995564614 经 TripAdvisor 认证的评论

We were here with a Tauck tour group, but why they chose this hotel baffles me. This is a very odd hotel, no where close to the the standards of other Sofitels we've stayed at. The room is attractive, and those public spaces that were open are as well. But there is something seriously off with the management here. For instance, there is no thermostadt to control air conditioning, just an unlabeled knob that turns without resistance in either direction for as many turns as you have endurance, and seems to be permanently stuck in iceberg mode. Heat is a standalone "autoeco" device that does allow you to set a digital thermometer, but seems to run too long, putting the room in sauna mode. Other people on our tour said that they experienced the same problems. In our room, the coffee maker didn't function, but the next day they did replace it with one that works. The hotel restaurant should, being a Sofitel, be good, but is middling at best. Maybe I was just unlucky -- my appetizer with literally inedible (really unchewable; it was octopus not cooked long enough), and my main course, well they waited until the other peoples food was delivered to inform me that they had run out of it. It doesn't help my feelings about the place that the next day I came down with all the symptons of food poisining, but I don't have any reason to think that the hotel was a fault.

Dear Guest, Thank you for your feedback regarding your recent stay at Sofitel Auckland Viaduct Harbour. I deeply regret to learn that your experience did not meet the high standards we strive to uphold, particularly concerning room amenities and dining services. I appreciate your comments regarding the air conditioning system. Your observations will certainly be taken into account as we continuously seek to improve our facilities. Regarding your dining experience, it is unfortunate that the quality of your meal did not reflect our usual culinary standards. We will be reviewing our kitchen operations to further strengthen the dining experience we deliver. I trust you are feeling better, and I want to assure you that our food safety standards remain of the highest priority. Thank you once again for taking the time to share your feedback. Best regards, Reto Borer Sofitel Auckland Viaduct Harbour

Sofitel Auckland

Tripadvisor 评级 5.0/5

DJRaffy8888 经 TripAdvisor 认证的评论

Great service and very responsive to any needs. Located in the heart of all the restaurants and bars so you can walk to just about all of them. Rooms are undergoing a refresh which was needed. The only negative would be the gym which seems an afterthought and lacking what is provided in other 5 star hotels, however I have an Anytime Fitness membership and there is one 200 meters away.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto Borer

Beautiful Harbor Views and Wonderful Staff at the Sofitel Auckland

Tripadvisor 评级 4.0/5

AmericanPhotographer 经 TripAdvisor 认证的评论

Our stay at the Sofitel Auckland Viaduct Harbour was memorable and luxurious, highlighted by its stunning harbor views and exceptional service. Pros: • The staff were outstanding — attentive, professional, and genuinely welcoming throughout our stay. • The food was excellent, from breakfast to dinner, with fresh ingredients and beautifully presented dishes. 🥐 • The location couldn’t be better, right on the harbor with easy access to restaurants and city attractions. • The pool and wellness area offered a lovely spot to relax, stylishly designed and well maintained.🏊🏼 • We stayed in the Presidential Suite, and the views were absolutely breathtaking — a true standout feature of the hotel. Cons: • We noticed a small issue with ants in the bathroom, which felt out of place in a suite of this level.🐜 • While the Club Lounge was elegant and the staff wonderful, the canapés didn’t quite measure up to what you’d expect from other five-star properties in the same tier.🥟 Overall: The Sofitel Auckland delivers a refined experience with world-class service, incredible views, and prime harbor access. Despite a few small lapses, the overall stay was delightful. A special thank you to Careem and Shane for their exceptional service — they made our visit feel truly personalized and memorable. We’d happily return for the views, the hospitality, and the unmistakable Sofitel charm.

Thank you sincerely for taking the time to share such a thoughtful and detailed review of your recent stay at Sofitel Auckland Viaduct Harbour. We are truly delighted that your visit was memorable and that our colleagues, especially Careem and Shane, helped make your experience so special. Your kind words about the attentiveness, professionalism, and warmth of our team mean a great deal to us; they are indeed the heart of our hotel and take great pride in creating genuine moments of hospitality. It is also wonderful to know you enjoyed our cuisine, wellness area, and the beauty of the harbour views from your suite. We appreciate your constructive feedback regarding the minor maintenance and culinary details you mentioned. Please rest assured that these have been shared with the relevant teams for review and improvement. It was our pleasure to welcome you to Sofitel Auckland, and we look forward to sharing your comments with the entire team Best regards Reto Borer

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其他网络用户评价我们的酒店

  • 382 评论 9.3/10 位置
  • 864 评论 6.4/10 房间
  • 925 评论 7.9/10 服务
  • 436 评论 4.9/10 舒适度
  • 269 评论 7.2/10 食物
  • 231 评论 8.3/10 氛围
  • 227 评论 8/10 早餐
  • 171 评论 5.2/10 清洁度

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