The Plaza - A Fairmont Managed Hotel 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,425 件のレビュー

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The Plaza - A Fairmont Managed Hotel - Image 1
The Plaza - A Fairmont Managed Hotel - Image 2
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768 Fifth Avenue, 10019 New York, アメリカ合衆国

説明

ホテルのその他の情報

  • Peerless luxury for over a century in a New York City Landmark.

  • World-class dining at The Palm Court and Champagne Bar, both offering exceptional service.

  • In the center of Manhattan at 5th Avenue and Central Park South.

  • Spacious rooms and suites combining opulent décor and premium amenities.

  • A selection of elegant event and meeting facilities including the regal Grand Ballroom.

当ホテルの客室

ホテル所在地

The Plaza - A Fairmont Managed Hotel

768 Fifth Avenue
10019 New York
アメリカ合衆国

GPS:40.764268, -73.974155

電話番号
ファックス +1 212-759-3001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,425 件のレビュー

トリップアドバイザーの評価  4.5/5  5,173 件のレビュー

2024エクセレンス認証

Unpleasant accident

トリップアドバイザーの評価 4.0/5

killuhb トリップアドバイザー認証口コミ

The experience was great. There’s only one issue that I had and it was that our server put champagne in my nonalcoholic champagne, and I tasted champagne accidentally. I tried to not freak out and ruin the rest of the experience for everyone else but it did make my body go into a shock.

Tea and Champagne at The Plaza

トリップアドバイザーの評価 5.0/5

Nick O トリップアドバイザー認証口コミ

We went to tea at The Plaza as a family, and we had a wonderful time. Our server was Khalid, and he was sensational. He greatly enhanced our experience.

Above and beyond

トリップアドバイザーの評価 5.0/5

PIlatesworks トリップアドバイザー認証口コミ

I have never been loyal to a hotel the way I am to The Plaza, and people like Erika Perez are the reason why. When we booked our stay, of course we wanted to come to our favorite hotel, but it wasn’t available for the entirety of our planned trip—we would have needed to move to a different hotel for the last night. We decided a couple of nights was better than none, so we proceeded with that reservation. But when we told Erika we had to move partway through our time in NYC, she moved heaven and earth to help us extend our stay here. She worked on this over a couple of days, truly going above and beyond for us, and she made it happen. The hotel is magical. The decor is fabulous, the rooms are comfortable and the service is impeccable. But the reason this is such a special place to stay is all the extra effort that Erika and her colleagues make. That’s what takes this hotel from merely great to truly exceptional. Thank you, Erika!

Beautiful, but Unwelcoming

トリップアドバイザーの評価 4.0/5

East-mt トリップアドバイザー認証口コミ

The food was excellent, and plentiful, the drinks were expertly created, and the service was fantastic. But, there is too much security and some unfriendly, almost arrogant staff members. The main entrance is across the street from a construction site, so it’s a little dark and grimy. In addition, the many velvet ropes and unsmiling, burley security men are intimidating. Sadly, there were no warm smiles, no “welcome to The Plaza.” Once up the stairs and into the beautifully decorated foyer, we were greeted by more security men, and velvet ropes. Not knowing where the Champagne Bar was located, we continued straight to the next area, a passageway that was lined with velvet ropes pushing us directly up to the almost empty Palm Court restaurant’s host’s podium. Where the unsmiling host pointed us back to the Foyer. Back in the Foyer, we asked one of the many guards where the Champagne bar was and he pointed at the lobby. Finally, seated at the bar (not actually wide enough for meal service, but beautiful), the thankfully welcoming and attentive bartender (Hussein?) saved the day. He was great and downright sweet! After paying our appropriately priced, for The Plaza, bill we took a quick photo and left. I had to go to the bathroom, but decided to wait until we got to our show, as I honestly felt I didn’t want to go through the security guys again. Sadly, while the architecture, food and bartender service was excellent, and the price appropriate, I doubt I’ll return to The Plaza. I just felt unwelcome.

Dear East-mt, Thank you very much for taking the time to share your detailed review following your recent experience at The Plaza - A Fairmont Managed Hotel. While we are delighted to know you enjoyed the food, cocktails, and the gracious service from our bartender, we are truly sorry that other aspects of your visit did not reflect the warm, welcoming experience we strive to provide. Your comments regarding our security presence, guest guidance, and overall sense of hospitality are being shared with our leadership team for immediate review and improvement. Please know that your comfort is our utmost priority, and we regret that this was not fully conveyed during your time with us. We would be honored to welcome you back and provide the genuine, effortless warmth that defines The Plaza. Sincerely, Sam Ioannidis General Manager

Perfect Afternoon

トリップアドバイザーの評価 5.0/5

W3391PVchrisc トリップアドバイザー認証口コミ

We had a fabulous afternoon here enjoying afternoon tea as part of our honeymoon. The food, drink, atmosphere and service were all perfect. Our server Fariz has to be mentioned! He made us feel so welcome and special. Thankyou

Dear W3391PVchrisc, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that you had a positive experience as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back soon. Thank you again! Sincerely, Sam Ioannidis General Manager

との提携 TripAdvisor

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