Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 525 reviews

Best price
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Mercure Palermo Centro - Image 1
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Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  525 reviews

TripAdvisor Rating  3.9/5  2,614 reviews

Customer review rating 4.0/5

Boris D. Couples - Confirmed reviews ALL

Can't complain but the broken elevator with combination with high third floor made some inconvenience

Customer review rating 4.5/5

Martin D. Friends - Confirmed reviews ALL

Friendly staff and very centrally located.

Customer review rating 4.5/5

Zhong Z. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Great location for 5 nights stay to explore the city

Customer review rating 0.5/5

Xiaoming H. Families - Confirmed reviews ALL

We unfortunately doubled booked this hotel. Since there was no reminder email sent on this reservation, we missed the window to cancel it. Hotel refused to refund us even we went to the reception to ask for it. Not like IHG or Hilton bran hotels, they DO send reminder emails for upcoming reservations. Even IBIS in Accor brand send reminder emails. Yes it is our fault that we double booked it and did not cancel it on time. But as a 4-star hotel, they did not have up-to-date IT system and refused to show some courtesy to their customers really put reputation down. Yes this time you charged 220 euros and are happy about it. But you are losing a potential customer for your future. Do NOT recommend this hotel at all. BTW, we booked this hotel through their website/official app. No excuses on some 3rd party booking channel that did not send emails.

Gentile ospite, la ringraziamo per aver condiviso la sua esperienza e comprendiamo la frustrazione per la doppia prenotazione e la mancata cancellazione. Riconosciamo che l'errore iniziale è stato doppio booking da parte sua, come lei stessa ammette, e che la policy di cancellazione (con penale di 220€ in questo caso) è stata applicata secondo le condizioni accettate al momento della prenotazione diretta sul nostro sito/app ufficiale. È vero che alcuni brand (come IHG, Hilton o anche certi IBIS) inviano reminder automatici più ravvicinati, ma nel sistema Accor le prenotazioni dirette generano sempre una email di conferma immediata con tutti i dettagli, inclusi termini di cancellazione e scadenze. Non è prassi standard inviare ulteriori reminder automatici a ridosso della data, proprio perché la responsabilità della gestione della prenotazione ricade sull'ospite dopo la conferma iniziale. Ci dispiace che non sia stato possibile applicare una cortesia extra in questo caso specifico, nonostante la richiesta in reception: le decisioni su eccezioni di questo tipo dipendono dalle policy del gruppo e dalla situazione della struttura (occupazione, tempistiche, ecc.), e non sempre è possibile derogare. Il nostro obiettivo resta offrire un servizio di qualità a un 4 stelle, e feedback come il suo ci aiutano a riflettere su come comunicare meglio aspettative e responsabilità. Speriamo che in futuro possa riconsiderare la nostra catena con occhi diversi. Cordiali saluti, Andrea Stancato General Manager Mercure Palermo Centro

Customer review rating 5.0/5

Audrey P. Couples - Confirmed reviews ALL

We were warmly welcomed and we had a bestpoke attention and service! Special thanks to all the team including housekeeping, breakfast team and reception! We were enchanted❤️

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Other web-users rate our hotel

  • 1,125 reviews 8.9/10 Location
  • 1,271 reviews 7/10 Room
  • 1,048 reviews 8.5/10 Service
  • 44 reviews 4.2/10 WiFi
  • 987 reviews 8.3/10 Breakfast
  • 761 reviews 6.7/10 Comfort
  • 424 reviews 6.3/10 Cleanliness
  • 259 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.