Sofitel Noosa Pacific Resort 5 stars

Customer review rating (ALL Rating) 4.6/5 3,660 reviews

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Description

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Hotel location

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

GPS:-26.386863, 153.08834

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOOSA BEACH HOUSE

Experience relaxed dining and Modern Coastal cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,660 reviews

TripAdvisor Rating  4.5/5  1,529 reviews

Certificate of excellence 2024

Facilities are very tired

Customer review rating 1.5/5

Martin Couples - Confirmed reviews ALL

No issue with staff, but it’s been quite a while between stays and the facilities are showing their age. Bed terrible, room furniture old and uncomfortable, tap handle fell off, chaulking coming away in bathroom, etc. Same goes for the pool area, gym,etc. Needs a floor by floor refresh. Won’t be back until we know it’s been done. Too many better options available.

Bonjour Martin Thank you for sharing your feedback. We are sorry to hear about your disappointment with the current state of our facilities. Rest assured, we have plans for a comprehensive room enhancement starting from mid 2025. Your concerns regarding the bedding and furniture have been duly noted for future stays. We appreciate your loyalty and hope to welcome you back once the improvements are in place. Kind regards, Vianne Birrell Rooms Division Manager

well located,good facilities

Customer review rating 4.5/5

Brian C. Couples - Confirmed reviews ALL

calm and effucient

Bonjour Brian, Thank you for your positive review. We are delighted to hear that you found our location well-suited and our facilities satisfactory. We strive to provide a calm and efficient experience for all our guests. We appreciate your feedback surrounding the Room Servicing and car-park, we will endeavor to improve these aspects. Looking forward to welcoming you back soon. Merci, Antonella Feneck Assistant Manager Sofitel Noosa Pacific Resort

Always a wonderful experience

Customer review rating 5.0/5

Donna W. Friends - Confirmed reviews ALL

Staff soo welcoming. Love the Bollinger at checkin

Bonjour Donna, We are delighted to hear about your wonderful experience with us. Our staff are dedicated to providing a warm welcome to all our guests and we are so glad you enjoyed the Bollinger at check-in. Looking forward to welcoming you back soon. Merci, Antonella Feneck Assistant Manager Sofitel Noosa Pacific Resort

Great stay

Customer review rating 5.0/5

Kim D. Friends - Confirmed reviews ALL

Wonderful trip l would give it a 11out of 10 from check in to check out was a wonderful stay and the staff especially the girl who checked us in l cannot remember her name but she went over and above to make our stay extra special

Bonjour Kim, We are thrilled to hear about your wonderful stay at our resort. Our team always goes above and beyond to ensure exceptional experiences for our guests. We also truly appreciate your feedback about your stay and hope this did not impact your stay. We will make sure to pass on your kind words to the staff. Looking forward to welcoming you back soon. Merci, Antonella Feneck Assistant Manager Sofitel Noosa Pacific Resort

Disappointed

Customer review rating 2.0/5

Katie Solo - Confirmed reviews ALL

I love Sofitel Noosa, and have chosen to stay here for many years. This stay as always I requested a room I love to work in (coming for a work/ leisure trip) and arrived to find the bridge right outside was being renovated. Works every day 7am to 5pm. It wasn't a lovely serene view as it usually is. And as I was working a lot in my room, it was very noisy. I would have liked the hotel to have let me know this was happening, and I would have chosen to stay another time when the works were completed. I left 2 days early because of this. I did not want to spend so much money when it just was not peaceful or enjoyable as it usually is. Staff should tell those staying if there is works outside (or inside) that would disrupt a stay and give options before arriving.

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Other web-users rate our hotel

  • 712 reviews 9.4/10 Location
  • 1,292 reviews 7.2/10 Room
  • 1,812 reviews 9/10 Service
  • 13 reviews 3.8/10 WiFi
  • 364 reviews 7.5/10 Food
  • 332 reviews 4.9/10 Cleanliness
  • 223 reviews 5/10 Value
  • 210 reviews 8.2/10 Breakfast

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