Mercure Newcastle George Washington Hotel Golf and Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 897 comentários

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Mercure Newcastle George Washington Hotel Golf and Spa - Image 1
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Mercure Newcastle George Washington Hotel Golf and Spa - Image 4
Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, Reino Unido

Descrição

Extras do hotel

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Nossas acomodações

Localização do hotel

Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
Reino Unido

GPS:54.922823, -1.533922

Telefone
Fax +44 191 415 1166

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

Carter & Fitch

Foto não contratual

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  897 comentários

Classificação no TripAdvisor  4.0/5  1.407 comentários

Mixed feelings

Classificação TripAdvisor 4.0/5

Christine W Romântica - Avaliação certificada TripAdvisor

Stayed here for four nights. Room was very clean and although not an accessible room there was plenty of room for my wheelchair. Bathroom a bit tired but useable. Had dinner first night but not up to scratch and manager made small reduction on the bill. Breakfast next day was mostly cold and when I mentioned it was told there’d been a wedding the day before and breakfast not in orangery as usual To be fair the breakfast on rest of stay in Orangery was much better but tinned tomatoes ugh what’s wrong with fresh. Ate out for the rest of our stay,

Terrible wedding experience

Classificação TripAdvisor 1.0/5

stace_500 Avaliação certificada TripAdvisor

Me and my husband had our wedding here in September, and although we made the most out of the day, there were so many issues, that the operations manager and general manager failed to take any accountability for. I'm posting as I don't want anyone else to have an awful experience on their wedding day, that you spend so much money on and hope to be an amazing day. From things not being set up on arrival, false promises of being able to set up the reception room early before the ceremony, 60 guests being left from 4:30-6:00pm in the small bar area because the staff "forgot" to open the doors to the reception room, resulting in people sitting in the corridor near the toilets and outside near the carpark. No acknowledgement for the gluten free cakes being mixed in with normal cakes, despite being made aware of allergies months prior. Bridesmaids having to ask for the bridal suite to be cleaned at 7:30pm as they luckily popped to the room, they had to ask for dishes to be taken away, bins to be emptied, towels and toilet roll refreshed, which was all meant to be done at 3:30pm but wasn't. The GM stated the cleaning staff misunderstood their role. Gifts that were on the gift table have been lost and not reimbursed or returned. One of my Bridesmaids found a Razor blade on the bathtub in her filthy room. Guests were charged multiple different prices within the bar, but also charged more than they were in the Carter and Fitch bar, then were refused service once this was discovered. The fairy lights in the outdoor pavilion don't work, despite this being a feature discussed on the booking of the venue, and highlighted that we'd love photos taken with the fairy lights outside. Some of the staff were fine, but a lot were rude and didn't want to help or offer any support. On the day of the wedding, I didn't speak to any staff until 2:30pm, apart from the 2 female staff members who delivered breakfast. No one was coordinating my wedding, not even a hello, happy wedding day, do you need anything. All of this was discussed with the operations manager the following day and not so much as an apology was offered, only pushing the blame back onto myself, my husband and our guests. A lot of the same can be said from speaking to the General manager, but he believes because he said sorry, that all was fixed. We've been deeply disappointing by the experience and hope no future couples have the same issues as we did.

A fuir

Classificação TripAdvisor 2.0/5

Katia N Viagem com amigos - Avaliação certificada TripAdvisor

Habituée aux standards Accor j’avais opté pour cet hôtel qui ne mérite en au un cas c’est 4 étoiles… Logée au niveau rdc (ground) la chambre était sommaire sans climatisation et sans ouverture possible de la fenêtre. La chambre était bruyante et mal isolée. Pas de fexible dans la douche. Un seul lot de serviette alors que nous étions deux (nous avons demandé un autre lot qui nous a été donné a l’accueil). L’hôtel est un labyrinthe où aucune information n’est clairement donnée (salle pdj, restaurant…). En bref, déçue je déconseille fortement cet hôtel.

Expérience mitigée

Classificação TripAdvisor 3.0/5

carolev2024 Família - Avaliação certificada TripAdvisor

Accueil glacial : à la fois au check in et également au départ alors que c’était le jour de l’an. J’ai rarement vu un tel manque d’empathie client. Les explications pour accéder aux chambres sont débitées au pas de course, heureusement, tout est fléché. Ce n’est pas très bien insonorisé avec le couloir Les points positifs : les chambres, le restaurant, le parking gratuit. Le bâtiment me paraît un peu viellissant et devrait être renové par rapport aux standards d’autres hôtels mercure.

Cher Carolev2024 Merci d'avoir pris le temps de rédiger un avis. Nous espérons que vous reviendrez vers nous. Nous prévoyons de rénover l'hôtel petit à petit à l'avenir. Je suis désolé que vous n'ayez pas tout trouvé à 100%, mais nous essayons de faire en sorte que chaque client se sente le bienvenu et espérons qu'il appréciera son séjour. Cordialement David

Hotel agradável

Classificação TripAdvisor 4.0/5

Susana L Negócios - Avaliação certificada TripAdvisor

O hotel é bastante agradável, com atendimento simpático e disponível. É rodeado por um campo de golfe e bosque, o que o torna realmente muito sossegado. As suites são agradáveis e o serviço de quartos exemplar.

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and your executive bedroom. I look forward to welcoming you back again soon. Kind regards, Martin Hall General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 195 comentários 8.7/10 Localização
  • 1.017 comentários 6.6/10 Quarto
  • 796 comentários 7.9/10 Serviço
  • 7 comentários 5.3/10 Wifi
  • 388 comentários 6.1/10 Limpeza
  • 286 comentários 6.2/10 Café da manhã
  • 195 comentários 4.9/10 Centro de Bem-Estar/Spa
  • 179 comentários 5/10 Custo-Benefício

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.