Mercure Newcastle George Washington Hotel Golf and Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.0/5 877 comentários

Melhor preço
garantido
Mercure Newcastle George Washington Hotel Golf and Spa - Image 1
Mercure Newcastle George Washington Hotel Golf and Spa - Image 2
Mercure Newcastle George Washington Hotel Golf and Spa - Image 3
Mercure Newcastle George Washington Hotel Golf and Spa - Image 4
Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, Reino Unido

Descrição

Extras do hotel

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Nossas acomodações

Localização do hotel

Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
Reino Unido

GPS:54.922823, -1.533922

Telefone
Fax +44 191 415 1166

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

Carter & Fitch

Foto não contratual

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.0/5  877 comentários

Classificação no TripAdvisor  4.0/5  1.396 comentários

More than a little disappointing

Classificação TripAdvisor 2.0/5

Susan T Romântica - Avaliação certificada TripAdvisor

My husband and I visited this hotel to celebrate my birthday, we checked in on Sunday 23rd of June. Unfortunately our experience fell well below expectations for a number of reasons: 1. The spa was closed for the duration of our stay and no-one had informed us at check in 2. The tv had one working channel (no one could look at this when we complained) 3. The bathroom bin hadn’t been emptied from previous occupant of the room 4. Bathroom sink was clogged with some remnants from previous occupant. Some of this issues are particularly hard to take as my husband had paid an additional £45 to upgrade our room. I did write an email of complaint at the time as there was no management to speak to we were told, but as I write we have had no response. If you are thinking of booking a stay here I advise that you will find better quality/value elsewhere!

Thank you for taking the time to share your feedback. We are deeply sorry to hear about the issues you encountered during your recent stay with us, especially as it was a special occasion for your birthday. We sincerely apologise for the inconvenience caused by the spa being closed during your visit. This should have been communicated to you at check-in, and we regret the oversight. Additionally, we are sorry to learn about the malfunctioning TV and the state of the bathroom. These are not the standards we strive to maintain, and your experience clearly fell short. The cleanliness issues you mentioned, including the bathroom bin and clogged sink, are unacceptable. We take such matters very seriously and have addressed these with our housekeeping team to ensure they do not recur. We understand the frustration caused by the lack of response to your email complaint and the inability to speak with management during your stay. This is not reflective of the level of service we aim to provide, and we are reviewing our communication procedures to prevent such occurrences in the future. In the meantime, please forward your email to gm@georgewashington.co.uk so that I can investigate the lack of response and get back to you We value your feedback and would like the opportunity to make amends. Please contact me directly so we can discuss this further and arrange for appropriate compensation for the inconveniences you faced. Thank you again for bringing these matters to our attention. We hope to have the opportunity to restore your faith in our hotel and provide you with the quality experience you deserve.

DON'T JOIN THE SPA/GYM

Classificação TripAdvisor 1.0/5

Lee B Avaliação certificada TripAdvisor

Been a member for a few months now and during that time the steam room has been closed twice (once for nearly a fortnight), the jacuzzi has been closed and or far too hot or cols to use and now the whole pool area, sauna, steam room, jacuzzi area has been closed for days. Was told it would be repaired today but having experience of the place I called ahead to find out that it wasn't fixed and was told nobody knew when it would be..... No offer of membership money back or a future discount even though I paid and can't use it.

Thank you for taking the time to share your concerns with us. We deeply regret the inconvenience you have experienced due to the recurring closures of our steam room, jacuzzi, and the entire pool area. Please rest assured, any decisions to close any of our facilities are not taken lightly as we understand the importance to our members. Unfortunately occasionally maintenance issues do force close down of facilities and we regret that replacement parts are often not easy to come by or quickly delivered. We understand that as a valued member, consistent access to our facilities is crucial, and we sincerely apologise for the disruptions. The extended closures and temperature issues you’ve encountered are certainly not reflective of the standard we aim to provide. We are actively working to address these maintenance issues to ensure they do not recur in the future. Your frustration is completely understandable, especially with the lack of clear communication regarding repair timelines. We are revising our notification procedures to keep our members better informed about any unexpected closures and the progress of repairs. We genuinely value your membership and are committed to improving our service. We hope you will give us another chance to provide the quality experience you expect and deserve. Thank you for your understanding and patience.

A fuir

Classificação TripAdvisor 2.0/5

Katia N Viagem com amigos - Avaliação certificada TripAdvisor

Habituée aux standards Accor j’avais opté pour cet hôtel qui ne mérite en au un cas c’est 4 étoiles… Logée au niveau rdc (ground) la chambre était sommaire sans climatisation et sans ouverture possible de la fenêtre. La chambre était bruyante et mal isolée. Pas de fexible dans la douche. Un seul lot de serviette alors que nous étions deux (nous avons demandé un autre lot qui nous a été donné a l’accueil). L’hôtel est un labyrinthe où aucune information n’est clairement donnée (salle pdj, restaurant…). En bref, déçue je déconseille fortement cet hôtel.

Expérience mitigée

Classificação TripAdvisor 3.0/5

carolev2024 Família - Avaliação certificada TripAdvisor

Accueil glacial : à la fois au check in et également au départ alors que c’était le jour de l’an. J’ai rarement vu un tel manque d’empathie client. Les explications pour accéder aux chambres sont débitées au pas de course, heureusement, tout est fléché. Ce n’est pas très bien insonorisé avec le couloir Les points positifs : les chambres, le restaurant, le parking gratuit. Le bâtiment me paraît un peu viellissant et devrait être renové par rapport aux standards d’autres hôtels mercure.

Cher Carolev2024 Merci d'avoir pris le temps de rédiger un avis. Nous espérons que vous reviendrez vers nous. Nous prévoyons de rénover l'hôtel petit à petit à l'avenir. Je suis désolé que vous n'ayez pas tout trouvé à 100%, mais nous essayons de faire en sorte que chaque client se sente le bienvenu et espérons qu'il appréciera son séjour. Cordialement David

Hotel agradável

Classificação TripAdvisor 4.0/5

Susana L Negócios - Avaliação certificada TripAdvisor

O hotel é bastante agradável, com atendimento simpático e disponível. É rodeado por um campo de golfe e bosque, o que o torna realmente muito sossegado. As suites são agradáveis e o serviço de quartos exemplar.

Dear Guest, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and your executive bedroom. I look forward to welcoming you back again soon. Kind regards, Martin Hall General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 192 comentários 8.9/10 Localização
  • 1.034 comentários 6.8/10 Quarto
  • 773 comentários 8.3/10 Serviço
  • 379 comentários 6.7/10 Limpeza
  • 312 comentários 6.2/10 Café da manhã
  • 191 comentários 5.9/10 Custo-Benefício
  • 191 comentários 5.5/10 Centro de Bem-Estar/Spa
  • 105 comentários 4.9/10 Piscina

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Newcastle

Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.