Mantra Sierra Grand bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 489 ulasan

Mantra Sierra Grand - Image 1
Mantra Sierra Grand - Image 2
Mantra Sierra Grand - Image 3
Mantra Sierra Grand - Image 4
22 Surf Parade, 4218 BROADBEACH, Australia

Deskripsi

Keistimewaan hotel

  • Berlokasi sentral di Broadbeach

  • Dapat berjalan kaki ke pantai yang jernih

  • Memiliki berbagai fasilitas resor luar biasa

  • Kamar luas & besar yang ditata apik

  • Tersedia unit dengan pemandangan laut keseluruhan

Akomodasi kami

Suite

Suite 3 Kamar Tidur Pemandangan Laut

  • Maksimum 7 orang
  • 140 m² / 1506 sq ft
  • Selimut 1 x Tempat tidur king dan 1 x Tempat tidur queen dan 2 x Tempat tidur single
  • Pemandangan: Pemandangan laut
  • Sebagian besar akomodasi: Balkon

Lokasi hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Australia

GPS:-28.034654, 153.431848

Telepon
Fax +61 7 5668 5101

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

2 kolam renang

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.1/5  489 ulasan

Peringkat TripAdvisor  4.0/5  1.545 ulasan

THEY DONT CARE AT ALL about customers

Catatan Tripadvisor 1.0/5

athinko Keluarga - Ulasan TripAdvisor tersertifikasi

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

great get away and great location

Catatan Tripadvisor 4.0/5

David Dunk d Ulasan TripAdvisor tersertifikasi

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Nice Apartment Style Accomodation

Catatan Tripadvisor 4.0/5

Michael_MandM Couples - Ulasan TripAdvisor tersertifikasi

These are moderately priced nice apartments directly opposite Pacific Fair at Broadbeach, and they provide a car parking space for each apartment. There are no restaurants on site, but there are several in the general vicinity including two that are immediately alongside. The only problem we experienced was with wi-fi access codes limiting the number of devices, and as we found out also limiting the downloads with a usage cap. The wi-fi issues wouldn’t have been a problem, except that the mobile reception was very unreliable where we were staying on the 23rd floor. All in all though we were happy with our stay, and appreciative of the assistance the staff were able to offer.

Rudest receptionist on the earth

Catatan Tripadvisor 1.0/5

FarAway31128689077 Ulasan TripAdvisor tersertifikasi

Prepaid booking but on arrival was told to hand my credit card over to be held until we left. I don't have a credit card only a Debit card. Receptionist didn't want that, not that I'd leave it with him anyway. He told us we couldn't stay there without a credit card so had to leave. He was screaming at us and calling us names.

Dear FarAway31128689077, Thank you for sharing your experience, although we're deeply troubled by what you've described. We want to clarify that our property does not have a policy of holding credit cards. However we can confirm that a security bond via a pre-authorisation on a credit card of $200 is required on check in. Your feedback is not inline with our company procedures or policies and It seems that you may have booked through an external management service rather than directly staying with the onsite managing agent. We are genuinely troubled to learn about the service experience you encountered, as it does not align with the high standards of service our team is dedicated to delivering. We extend our sincere apologies for any instance where a member of our staff or via an external managing agent has spoken to you or treated you in a manner inconsistent with our values and commitment to exceptional guest care. Your feedback is invaluable to us and we sincerely apologise for any distress caused during your stay. We hope you'll consider giving us another chance in the future to provide you with the excellent service and hospitality that we strive to offer all our guests. Your sincerely, Rebecca Noyes General Manager

Fantastic Stay

Catatan Tripadvisor 5.0/5

Kat T Ulasan TripAdvisor tersertifikasi

Booked a 3 bedroom apartment and stayed in room 601. The detail in the decor, furniture etc was just stunning. Great location walking distance to the beach, casino and just opposite Pac Fair Shopping Centre. The friendliest welcome on arrival by the gentleman at reception. And were also able to secure another car park which was a bonus. Highly recommend this hotel for anyone looking to stat in Broadbeach. We absoloutely loved our stay over Christmas!!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 248 ulasan 9.5/10 Lokasi
  • 397 ulasan 5.9/10 Kamar
  • 231 ulasan 8/10 Pelayanan
  • 29 ulasan 3.5/10 Internet
  • 187 ulasan 3.4/10 Kebersihan
  • 30 ulasan 2.1/10 Makanan
  • 26 ulasan 7.2/10 Kebugaran/olah raga

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