Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.2/5 3,201 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,201 reviews

TripAdvisor Rating  4.0/5  4,598 reviews

Disappointed

TripAdvisor rating 1.0/5

Nicole P Couples - TripAdvisor review

Room was damp and had an unpleasant odour. Blinds stained, bathroom exhaust fan broken and only one light working. This was reported to reception on day 1 of our 4 day stay. No visit from maintenance or feedback. Extremely disappointing for celebrating birthday and Mother’s Day weekend.

I'm sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We regret that your room did not meet our usual standards and that our response was not prompt or satisfactory. We take cleanliness and maintenance seriously, and we will investigate the concerns you raised to ensure they are addressed promptly. Additionally, we will review our procedures for handling guest reports to prevent similar situations in the future. We understand the importance of special occasions like birthdays and Mother's Day, and we apologize for any disappointment this may have caused you. We hope that you will give us another opportunity to provide you with a more enjoyable and memorable stay.

Customer review rating 2.5/5

Leigh Couples - Confirmed reviews ALL

Sorry to say that the service was not exceptional. Started with a 20 minute wait to check in, needing to ask three times about our coffee machine which didn’t work to finally being told there wasn’t another working machine available. Needing to ask twice for an additional blanket. The heated pool, not heated. Poor information about local amenities available. No information in the rooms about ANYTHING. No hotel basics, pen, paper? All staff at the reception desk seemed either really inexperienced or just under the pump. Really not good enough on sooo many levels. Such a shame because it’s great facility

Dear Leigh R., Thank you for taking the time to tell us about your experience at the Peppers Salt Resort & Spa Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Micky Gong Executive Assistant Manager

Not up to expectations

Customer review rating 3.0/5

Marie S. Couples - Confirmed reviews ALL

We always believed Peppers was a 4 -5 star experience. It was maybe up to a 3. Firstly I will compliment the staff we dealt with, reception, etc. They were very good, it was the hotel that let them down. Check in was supposed to be 2pm, we could not get into our room until 3pm. We were also informed on check in, that our rate did not include servicing the room, the Eco Rate We bought our accommodation through Luxury Escapes and at no time were we informed of this before check in. We had a three night stay, and feel the Eco rate is false economy. Without any adequate cleaning cloths, it is impossible to clean the room ourselves, and by not cleaning the room daily ( we didn't need change of linen) it takes longer to fully clean rooms on check out, hence the extra hour before our room was ready on check in. The rooms are in desperate need of a refurbishment, there was quite a decent size patch of carpet in one corner of our room that was rubbed bare. Another problem was the fire alarm went off about 3am one morning. There was no fire escape plan on the door, which we feel does not meet legal requirements, the alarm kept on ringing for nearly 30 mins until final a recorded voice came over the intercom that it was being executed, and probably another 20 mins or so, before the all clear was given. Not all people came out of rooms, but those of us who had were just milling around on balconies, waiting for further instruction. We had been looking forward to this holiday because of the reputation of Peppers, however, after our experience of this hotel, we will definitely not be recommending it to any of our friends, unless they do some serious refurbishment etc.

Dear Marie S., Thank you for taking the time to tell us about your experience at the Peppers Salt Resort & Spa Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Micky Gong Executive Assistant Manager

Lovely weekend staycation

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

A comfortable and relaxing weekend stay for our anniversary. Beautiful pools and extremely close to the beach and restaurants. We were so pleased to dine at the reopened Season restaurant and it was excellent.

Dear Peter M., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Micky Gong Executive Assistant Manager

Did not live up to expectations

TripAdvisor rating 3.0/5

MarieClem2504 TripAdvisor review

Not impressed. definitely not 4 -5 star accommodation. Needs serious refurbishment. Fire alarm went off at 3am, no instruction panel on doors, people milling around not knowing what to do. Servicing room not included, unless pay an extra fee.

I'm sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We understand your concerns about the need for refurbishment. We are continually working to improve our facilities and will take your feedback into consideration as we plan for future upgrades. Regarding the fire alarm incident, we apologize for any confusion or inconvenience it caused. We take the safety and security of our guests very seriously and will review our procedures to ensure that such incidents are handled more effectively in the future. Regarding room servicing, we apologize for any misunderstanding. We offer different levels of service to accommodate our guests' preferences, and we regret if this was not clearly communicated to you. We appreciate your feedback and hope that you will consider staying with us again so we can provide you with a more enjoyable experience.

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