Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,831 reviews

Fairmont San Francisco - Image 1
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950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,831 reviews

TripAdvisor Rating  4.5/5  5,122 reviews

Gorgeous views, beautiful decor, and lovely staff!

Customer review rating 5.0/5

Becky Friends - Confirmed reviews ALL

Stayed just one night for a Sound Bath event at Grace Cathedral. The hotel is a short stroll from the cathedral. Every staff member encountered was exceptionally kind and helpful, and the view from our room was breathtaking! Lovely views of the Golden Gate Bridge as well as Alcatraz, the bay and Coit Tower! I had no idea there were such good views from any hotel on that side.

Dear Becky, Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed the gorgeous views, beautiful decor, and the exceptional service provided by our staff. It's fantastic to know that you found the view from your room breathtaking, especially with sights like the Golden Gate Bridge, Alcatraz, the bay, and Coit Tower. We are pleased that our proximity to Grace Cathedral was convenient for your Sound Bath event. We look forward to welcoming you back for another memorable stay. Warm regards, Fairmont San Francisco

Truly Exquisite

TripAdvisor rating 5.0/5

legal775 TripAdvisor review

Grand historic hotel with all the trimmings. Very few like this left in the country, and the service, surprisingly, matched. More marble than the Vatican - gorgeous. From the doorman to room service, it's reputation is well deserved.

Hello! Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours. Comments like these push us to greater heights to provide exceptional service every day. Thank you again, and I hope to see you back soon. Lucas Yeh Front Office Manager

Looks like a luxury hotel, almost feels like one

TripAdvisor rating 4.0/5

mezz0v0ce TripAdvisor review

After an amazing stay at another Fairmont property, we were ready for another top notch experience, but left feeling cold. Gorgeous grand lobby and public spaces, but upon check in (we were about an hour early) we were told our room wasn’t ready. No problem, we’ll drop off bags and enjoy the city a bit. And an offer was made to put a rush on our room cleaning. Our view would be of the bay, and while there was no upgrades available as requested… can’t be made at getting the room you pay for, right? Well at 5pm (an hour after check in, 2 hours after our bag drop), we return to find our room STILL not ready, then suddenly while at the counter it is. But when we get there, there’s no bay view as promised, just the scaffolding on the building across the street. We felt we had to accept it as now we only had an hour to get ready to head out to dinner, but the whole interaction felt shady. And things just continued that way, a stop at the concierge desk to ask if there were reservations for hotel guests at Tonga Room prompted a response of “oh you don’t need one, just wait in line” …when I already know that hotel guests can request reservations. Another night, we wanted to stay in one night and just enjoy the hotel, but our food options seemed to be one of the 4 entrees that sounded like banquet food. But maybe the most telling was the person greeting us at the door, who was all smiles and welcomes when we arrived with our luggage, who barely got out a “this your car?” when we got picked up 4 days later same luggage in hand. No “thanks for joining us, hope you had a wonderful stay” or anything to encourage us to return. It left the impression that once someone had our money, there was no reason to continue to be helpful or friendly. I get that these are small things, but luxury properties are ABOUT the small things. Smiles from the staff, a simple “do you have everything you need?”, and for us, clear and honest communication about we are and are not getting. We thought we were Fairmont converts after our stay last fall at another location, but we’ll skip SF and try to decide if we’ll give another one of the properties another chance.

Hello! Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours. Comments like these push us to greater heights to provide exceptional service every day. Thank you again, and I hope to see you back soon. Lucas Yeh Front Office Manager

Wonderful experience

Customer review rating 5.0/5

Leslie W. Families - Confirmed reviews ALL

Our stay at the Fairmont was magical.

Dear Leslie W., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Personalized Service

Customer review rating 5.0/5

Jacob Business - Confirmed reviews ALL

Checked me into my room very early (8:30am). Staff was very attentive and personal - remembered my name every day for breakfast, learned when I went to bed for turndown service, etc. Would highly recommend to anyone staying in SF.

Dear Jacob R., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

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Other web-users rate our hotel

  • 814 reviews 8.9/10 Location
  • 2,023 reviews 7/10 Room
  • 1,885 reviews 7.8/10 Service
  • 103 reviews 6.3/10 WiFi
  • 785 reviews 7.6/10 Vibe
  • 741 reviews 7.5/10 Amenities
  • 484 reviews 4.9/10 Cleanliness
  • 444 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.