โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.0/5 รีวิว 4,418 รายการ

โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา - Image 1
โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา - Image 2
โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา - Image 3
โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา - Image 4

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โซฟิเทล สิงคโปร์ เซ็นโตซ่า รีสอร์ท แอนด์ สปา

2 Bukit Manis Road, Sentosa
099891 สิงคโปร์
สิงคโปร์

พิกัด:1.24517, 103.827905

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  • พื้นที่ปลอดบุหรี่ 100%
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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.0/5  รีวิว 4,418 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 6,760 รายการ

Certificate of excellence ปี 2023

Our stay at Sofitel Sentosa

คะแนนจาก Tripadvisor 5.0/5

Road48737127270 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our 3-night stay was made more memorable by the attentive & friendly hotel staff as well as the staff in the 2 restaurents - Peter, Kim Huat & the Executive sous chef in Kwee Zeen , & Mani, Emma & Alson Li in the Cliff . Our room in the tranquility wing lived up to its name. It was really tranquil. Can't wait to return......M. Koh.

Bonjour Road48737127270, Thank you for sharing your experience about your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that our Ambassadors contributed to making your stay memorable. We are also glad that your room provided the serene environment you were seeking. We look forward to welcoming you back for another Magnifique experience. Warm regards, Benny Wong Rooms Division Manager

Not 5 star standards ...

คะแนนจาก Tripadvisor 3.0/5

mehtakushal รีวิวที่ได้รับการรับรองจาก TripAdvisor

It is a large, lovely property with well maintained and good rooms. However in my view, it doesn't deserve to be called a 5 star property. Some of the reasons and issues I faced: - poor hospitality and service standards. - Very slow check-in and check-out process. They have only 2 desks at reception to manage the guests. - Reaching out to the operator / room service / in-room dining from room telephone is a task. No one answers the phone call. I had to twice go all the way walking from my room to the reception to get some help. - no 24 hr dining/ in-room dining service available. we were told to place last orders by 9.30 pm. - some staff were impolite - esp the ones at concierge. Couple of issues i faced - (a) there was a Rolls Royce standing near the lobby, which I believe belonged to the hotel. I was clicking a picture of a family member who was standing besides the car. the person at concierge shouted not to touch the car saying fearing that it would leave a scratch. Seriously? just touching the car would leave a scratch? (b) I wanted to enquire about reaching a particular place using the shuttle service and the person rudely tells me that his colleague has just explained it all to a member from our group. He was disinterested in sharing details and was rude in his response. - lack of amenities for kids to play. They do not have a play area/ kids zone in property. They said there is 1 small play room for kids but that is around 10-15 mins away (outside of the main property area and near their Spa) and we have to take a shuttle to reach there. What is the point in having it so far from main property? - the key cards became non-functional almost everyday. It was very inconvenient to walk all the way to reception and get new key cards. In our 2 days stay with 2 rooms we faced this challenge in both rooms each day.

Dear Mehtakushal, Greetings from Sofitel Singapore Resort and Spa! We value your support and patronage towards Sofitel Singapore Resort and Spa, and we deeply regret the unfortunate circumstances you encountered. Your feedback on our arrival experience, kids' zone, and the unforeseen malfunction of keycards has been shared with our entire team, and necessary actions have been taken to ensure that similar incidents do not recur. Please rest assured that what happened in your case is not typical of Sofitel's quality standards. We remain committed to providing you and all our guests with the highest standards of products and service in the industry. Rest assured that we will continue to train our team, ensure the comfort of all our guests, and strive for continuous improvement. Your feedback is important to us as it enables us to enhance the level of care and hospitality we provide. Once again, thank you for taking the time to share your feedback, as it helps us maintain and improve the levels of products, service, and hospitality we offer to all our guests. Assuring you of our best attention at all times. Regards, Benny Wong Rooms Division Manager

Breathtaking Birthday Bash!

คะแนนจาก Tripadvisor 5.0/5

Kenneth L รีวิวที่ได้รับการรับรองจาก TripAdvisor

Just returned from spending a memorable 3-night stay at this resort. Capably run and managed by an impeccable hospitality team lead by Cavaliere Giovanni Viterale, we were treated to a fabulous stay that deserves a standing ovation. From duty manager Ezzah who handled our check-in with such meticulous attention l, to Kwee Zeen chief host Peter who thoughtfully catered to our every need and request, to freshly appointed Executive Chef Muthi who spent considerable time showcasing the breakfast items and his philosophy of food presentation, to breakfast host Isabel; pool attendants Marcus and Allen, concierge personnel Jack and his team; Violette, our dear friend and former wedding banquet consultant and Spa reception manager Angeline...we owe you our deepest appreciation, thanks and gratitude for going out of your way to pamper us and make us feel at home as we celebrated my wife's birthday at your resort. Your radical hospitality was nothing short of amazing. All that's left for us to exclaim is "ENCORE!" We came as guests; we left as friends!

Bonjour kennethlX4213EB, Thank you for sharing your breathtaking experience at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you enjoyed a Magnifique birthday celebration with us. Our Ambassadors, including Ezzah, Peter, Chef Muthi, Isabel, Marcus, Allen, Jack, Violette, and Angeline, are dedicated to providing exceptional service. We are pleased they could make your stay memorable and special. We look forward to welcoming you back for another wonderful stay and creating more unforgettable moments together. Warm regards, Benny Wong Rooms Division Manager

Awesome Experience

คะแนนจาก Tripadvisor 5.0/5

Trail56047161443 รีวิวที่ได้รับการรับรองจาก TripAdvisor

During my recent dining experience at Kwee Zeen, Michelle demonstrated an unparalleled level of professionalism, attentiveness, and dedication. Her impeccable attention to detail truly enhanced the overall atmosphere of our dining experience. Not only did Michelle effortlessly manage the operations of the restaurant, but she also went above and beyond to accommodate our requests and made us feel really comfortable. Thank you once again for an unforgettable dining experience, made possible by Michelle and the entire team at Kwee Zeen.

Bonjour Trail56047161443, Thank you for sharing your wonderful experience at Kwee Zeen. We are delighted to hear that Michelle and our Ambassadors provided you with such a Magnifique dining experience. Your kind words about Michelle’s professionalism and attentiveness are greatly appreciated. We are pleased to know she made your time with us comfortable and memorable. We look forward to welcoming you back for another exceptional experience at Sofitel Singapore Sentosa Resort & Spa. Warm regards, Benny Wong Rooms Division Manager

Great place to stay on Sentosa Island!

คะแนนจาก Tripadvisor 5.0/5

TheHobblingWanderer รีวิวที่ได้รับการรับรองจาก TripAdvisor

This location was simply beautiful with all the local flora and had a lovely outdoor design. We enjoyed staying here except that we were eaten alive by mosquitos. Other than that, the hotel was beautiful, the staff was very helpful, rooms were great for couples, and there was a free hotel shuttle going around the island each hour. This is a great place to stay with a family. The rooms themselves were quite spacious (considering this is Singapore) and decently up to date. There was plenty of space for my husband and I to lounge in the room. I wish we had stayed more in the hotel and resort area but we were venturing out to see the whole island when we were there (three nights total). The hotel lobby and area around was very beautiful. There were numerous peacocks roaming the grounds. Peacocks are Sentosa Island’s unofficial mascot and roam around freely, do be respectful of them but feel free to take pictures! *The hotel was very accessible to those with mobility disabilities. There were ramps everywhere and the walkways were wide enough for assisted walking. My only concern is rain and moisture on the walkway but the staff are topnotch and will take care of any safety concerns. The room we stayed in had a wide entryway but I would recommend requesting a handicap room for any person using a wheelchair.*

Bonjour TheHobblingWanderer, Thank you for sharing your detailed review of your stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you found our location beautiful and our Ambassadors helpful. We appreciate your feedback regarding the mosquitos and will look into ways to improve this aspect of our guests' experience. It’s wonderful to know you enjoyed the spacious rooms, the convenience of our shuttle service, and the charm of our peacocks roaming the grounds. Your comments about the accessibility of our hotel are valuable, and we are glad you found the facilities accommodating. We look forward to welcoming you and your family back for another Magnifique stay in the future. Warm regards, Benny Wong Rooms Division Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 844 ความคิดเห็น 8.3/10 ทำเล
  • 2,240 ความคิดเห็น 6.6/10 หัองพัก
  • 2,846 ความคิดเห็น 7.2/10 บริการ
  • 33 ความคิดเห็น 6.8/10 อินเทอร์เน็ต
  • 1,053 ความคิดเห็น 6.8/10 ร้านอาหาร
  • 975 ความคิดเห็น 7.2/10 บรรยากาศรอบๆ
  • 739 ความคิดเห็น 5.1/10 ความสะอาด
  • 614 ความคิดเห็น 7.8/10 อาหารเช้า

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