Mantra Sierra Grand 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 474 comentários

Mantra Sierra Grand - Image 1
Mantra Sierra Grand - Image 2
Mantra Sierra Grand - Image 3
Mantra Sierra Grand - Image 4
22 Surf Parade, 4218 BROADBEACH, Austrália

Descrição

Extras do hotel

  • Localização central em Broadbeach

  • A uma curta caminhada de praias inexploradas

  • Excelente variedade de instalações de resort

  • Quartos amplos e bem equipados

  • Unidades com vista panorâmica para o mar disponíveis

Nossas acomodações

Suíte

Suíte de 3 quartos, com vista para o mar

  • 7 pessoa, no máximo
  • 140 m² / 1506 sq ft
  • Roupa de cama 1 x Cama(s) king size e 1 x Cama(s) queen size e 2 x Cama(s) de solteiro
  • Vistas: Vista para o oceano/mar
  • Os extras do alojamento: Varanda

Localização do hotel

Mantra Sierra Grand

22 Surf Parade
4218 BROADBEACH
Austrália

GPS:-28.034654, 153.431848

Telefone
Fax +61 7 5668 5101

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Propriedade 100% para não fumantes

2 piscinas

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  474 comentários

Classificação no TripAdvisor  4.0/5  1.547 comentários

Lacks cleaning

Classificação TripAdvisor 3.0/5

cpr2exs Romântica - Avaliação certificada TripAdvisor

Apartment is well located next to Broadbeach bus and tram stop. 3 restaurants on the ground floor - Indian Japanese teppanyaki and Thai. Gym -and two pools - indoor and outdoor. We were located on level 19 with views to the mountains. The apt is very spacious and fully equipped but is lacking in cleaning - there’s dust on the walls and ceiling suggesting it has not been cleaned in many many months or years? In all ok for the price paid. Compared with some other serviced apartments there’s no so many “rules”

Great Location and Amenities

Classificação TripAdvisor 3.0/5

Jodie C Avaliação certificada TripAdvisor

Staff at all times were extremely welcoming and helpful. The amenities were clean and the spa and pool water of a good temperature. Our only real complaint would be the musty smell on level 7 and inside our room 708. Not sure if it could be a quick fix or a total replacement of the carpet and or lounge suite. We love this hotel but after this visit thought that next time we would only stay if room upgrades have been done.

Dear tyc531, Thank you for your feedback and choosing to stay with us at Mantra Sierra Grand. We're pleased to hear you enjoyed our welcoming staff, clean amenities, and the spa and pool. We appreciate your compliments! It's disappointing that a musty smell from level 7 had made its way into your allocated room. Our modern furnishings are chosen for both style and comfort, so this is surprising and certainly not the experience we aim to provide. We take your concern seriously and will investigate this immediately to identify and resolve this issue. Your comfort is our priority, and we hope to have the opportunity to welcome you back for an improved experience in the future. Sincerely, Rebecca Noyes General Manager

6 Days at Broadbeach May 2024

Classificação TripAdvisor 5.0/5

kymrw Avaliação certificada TripAdvisor

Very pleased to report a great experience with this stay at the Mantra Sierra. Location was good, room (2BR Suite) was superb on every level. Staff were responsive to resolve a few minor requests. Location of this facility provided good walking access to the Exhibition Centre, Restaurants, Beach & Pacific Fair.

Dear Kymrw, Thank you for sharing your wonderful experience with us! We're delighted to hear that you had a great stay and that our 2 bedroom apartment exceeded your expectations. It's fantastic to know that our location served you well and provided convenient access to the Gold Coast Convention Centre, restaurants, the beach, and Pacific Fair. Your kind words about our staff's responsiveness are greatly appreciated. We strive to ensure that every guest has a memorable stay, and it's rewarding to hear that we succeeded in meeting your needs. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Rebecca Noyes General Manager

THEY DONT CARE AT ALL about customers

Classificação TripAdvisor 1.0/5

athinko Família - Avaliação certificada TripAdvisor

I booked via all accors, and i don't know how the search was 1 July- 4 July but my booking was 1 - 4 april.. and I just realized at 5 th april that i got send an email about my stay and quickly emailed them with all my proof of travelling where i got my ticket and othe hotels.. THEY JUST DONT CARE AT ALL and just ping ponged u to everywhere... i guess they just want my money without thinking of customer service and I'm so disappointed.. THEY TOOK MY 1400 AUD for nothing and without any consideration... NOT A GOOD SERVICE AT ALL.. and they ruined my mood for holiday..

Dear athinko, We sincerely apologise for the inconvenience and frustration you experienced due to the booking error with the dates when you processed your booking via the booking platform. We regret that this error was not detected until after the dates had passed, which unfortunately prevented us from making timely amendments to your booking. It's disheartening to hear about the mix-up and the subsequent challenges you faced in resolving the issue. We deeply regret any disappointment caused and understand the impact this had on your holiday mood. Please know that your satisfaction is our top priority, and we're committed to providing exceptional customer service. Sincerely, Rebecca Noyes General Manager

great get away and great location

Classificação TripAdvisor 4.0/5

David Dunk d Avaliação certificada TripAdvisor

everything was perfect checkin and out so eazy the room was clean and as described the bed was comfortable the indoor pool and gym were fantastic and a great coffee shop is located at the tram station only a few hundred meters away i will certainly be returning to this hotel again

Dear daviddunkd, Thank you for your review. We're thrilled to hear that you had a wonderful stay with us and that you found the check-in and check-out process to be easy. It's great to know that you enjoyed the cleanliness of your room, the comfort of the bed, and the fantastic facilities including the indoor pool and gym. We're also pleased that you found the location convenient, with a great coffee shop nearby. We truly appreciate your feedback and look forward to welcoming you back to our hotel again in the future. Sincerely, Rebecca Noyes General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 251 comentários 9.5/10 Localização
  • 390 comentários 6/10 Quarto
  • 226 comentários 8.1/10 Serviço
  • 32 comentários 2.4/10 Wifi
  • 175 comentários 3.6/10 Limpeza
  • 49 comentários 5.5/10 Custo-Benefício
  • 32 comentários 8.4/10 Centro de Bem-Estar/Spa
  • 25 comentários 2.7/10 Comida

Com a tecnologia Trustyou

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.