ريكسوس سانجيت - الدخول إلى أرض الأساطير 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 4,818 أراء

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Ciftecesmeler Mevkii Beldibi, Kemer, 0 أنطاليا, تركيا

الوصف

خدمات الفندق الإضافية

  • برامج ترفيهية مترفة

  • مدربون رياضيون عالميون

  • مركز مؤتمرات

  • طبيعة خلابة موقع على البحر

الإقامات المتوفرة لدينا

موقع الفندق

ريكسوس سانجيت - الدخول إلى أرض الأساطير

Ciftecesmeler Mevkii Beldibi, Kemer
0 أنطاليا
تركيا

نظام تحديد المواقع العالمي (GPS):36.70208, 30.5727

الهاتف
فاكس +90 242 824 01 13

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات

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تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  4,818 أراء

تقييم TripAdvisor  4.5/5  7,266 أراء

2023 شهادة تميّز

a huge old hotel focused on the number of tourists and not on the quality of service

ملاحظة Tripadvisor 3.0/5

KatarzynaP2343 العائلات - تقييم TripAdvisor المعتمد

the worst hotel from the Rixos chain in Turkey, I have not been to all of them, but to Terkirova and Bodrum. I was very disappointed. I'll start with the good things. Rixy, the children's club, is really at the best level as well as the animators there. ala carte restaurants also super tasty and great service. Unfortunately, the rooms were old and damaged. In our room, the shower flooded the entire bathroom. the restaurant is always crowded and the staff pretends not to notice new guests arriving at the table. the food is also very basic. eggs and omelettes fried in very dirty and old pans. The waffle station worked twice for 11 days (two devices made 4 waffles for which you had to wait about 15 minutes). Bars always run out of something or something is missing. In my case, the nightmare was whole apple juice, that's all my 3-year-old daughter drinks. sometimes you had to look in all the bars. at 8:00 in the morning all the sunbeds are occupied and there are no people on them. the hotel was OK, but definitely not a five-star hotel.

Here’s a response to the review: Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the Rixy children's club and our à la carte restaurants. We appreciate your honest comments about the condition of the rooms and the service in the main restaurant. Your observations about the cleanliness and availability at the waffle station and bars have been noted. We understand how important it is to have a comfortable and enjoyable stay, and your feedback will help us make necessary improvements. Regarding the sunbeds and the availability of apple juice, we will review our processes to better manage these aspects. We hope to have the opportunity to welcome you back in the future and provide you with a superior experience. Kind regards,

Exceptional, highly recommended

ملاحظة Tripadvisor 5.0/5

616clairee العائلات - تقييم TripAdvisor المعتمد

Exceptional ! The complex was immaculate, the food offering from snacks, buffet and a’la carte was superb. We had a family terrace suite which was fabulous, great space and in the main building, I have seen mixed reviews about these rooms being a little dated, I have to say they are of high quality and the beds are huge and very comfortable. The mini bars were filled daily, plenty of water provided and rooms cleaned well. The buffets, Veranda and Turquoise were busy at times, but we always found a table and there was plenty of variety. Personally, we preferred the a’la carte as less busy and quiet. The buffet down at the beach bar in the day was fab too ! The noodle bar and Croissant corner was a big hit too ! Bloom was fantastic .. the food and service was Michelin standard, highly recommended. Cactus, the Mexican was great too and a lovely location overlooking the sea. Teppanyaki was our favourite the chefs were entertaining and funny, also got the kids involved with the cooking, great experience! We loved a nice quiet drink at The Fantasy Bar at the end of each day, where we were very well looked after by the very hard working team, particularly Gizem and Mehmet, always smiling and remembered everyone’s drinks ! They worked very long days, a real credit to the hotel! The Rixy kids club is something else … like something out of a Willy Wonka movie… incredible workshops, outdoor activities their own activity pool and nightly carnival .. amazing. Overall I couldn’t recommend this resort enough. Plenty of space lots of sun beds, amazing pools and a lovely warm bay to swim in. Thank you to all for making this such a memorable holiday, and a special thank you to Nadia, Guest Relations Manager and your team for looking after us .

Our Valued Guest, We would like to express our gratitude for your valuable support regarding our services and we would be happy to serve you again on your next travel. Should you require any further assistance in any matter, please do not hesitate to let us know. Sincerest regards,

Advertised as 5 Star but the staff at this hotel are so Rude!

ملاحظة Tripadvisor 3.0/5

cals76 تقييم TripAdvisor المعتمد

Our experience at Rixos Sungate was unfortunately marred by several significant issues, primarily with the staff. Their rudeness was so pronounced that it has dissuaded us not only from returning to this hotel but also from visiting Turkey again. While we understand that English may not be widely spoken among the staff, the lack of effort to communicate effectively was frustrating. When attempts were made, they were often abrupt and impolite. A particularly distressing incident occurred with a lifeguard while my 18-month-old son and I were in the pool. Throughout our entire two-week stay, he had his bottle in the pool as a comfort item. On the last day, a lifeguard approached us blowing her whistle, abruptly at my son who is 18 months and cannot understand people yet. I explained that taking it away would upset him and there was nothing in the bottle. Her response was to tell me we get out or he is banned. I refused to get out and swam to the other side of the pool with my son. I thought she might have got someone more senior to have a word with me but instead she glared at us for the remainder of the day showing her anger. This hotel is advertised as 5-star, and while the facilities are amazing—the kids club is probably the best I have ever seen, the gym is of high quality, and the availability of premium drinks on the all-inclusive package is impressive—I would rate this hotel 4 stars at best. The primary reason for this downgrade is the staff's behavior, which was mostly rude and unhelpful. At the buffet, it often took us 20 minutes to find a cleared table. No staff member offered to assist us in finding or cleaning a table; we had to ask someone who was usually too busy to help immediately. The same struggle occurred when trying to get a clean high chair for our son. Once seated, we faced another challenge: getting a waiter’s attention to order drinks. When we finally managed to order, the waiter would often walk away before we finished, requiring us to call them back to complete our order, including an apple juice for our son, which frequently never arrived. Refills were equally challenging to obtain, and despite tipping the staff (as we do at every hotel), it did not seem to improve the service. By the pool, getting drinks was similarly difficult. Another issue was the presence of rude guests who frequently pushed in lines at restaurants, bars, and snack bars, which added to the overall frustration. Additionally, we had to regularly contact reception to restock our minibar. Housekeeping also posed a problem. The cleaner always wanted to clean our room during our son's afternoon nap, appearing annoyed when she couldn't enter. I asked her to return after his nap, but she still almost woke him every day by knocking once, immediately opening the door, and turning on the lights. On a positive note, the rooms were spacious and comfortable with cozy beds. The food at the resort was decent but became monotonous by the end of the first week. Including all a la carte restaurants in the all-inclusive package could address this issue. Currently, only the Mexican and seafood restaurants are included, and only twice per week. Guests must pay extra for the other options, which is not something I've encountered at other hotels. We did pay for the Teppanyaki restaurant, which was a fantastic experience. Ronaldo, our chef, made it a highlight of our holiday with his exceptional skills and friendly demeanor. It felt like a private dining experience since we were the only ones who had paid the extra fee that night. We voiced our concerns to Ayhan at the concierge. He was professional and genuinely cared about our issues, frequently checking in with us. Thank you, Ayhan, for your excellent service. Overall, the combination of rude staff and poor service significantly detracted from our holiday experience at Rixos Sungate. We would not recommend this resort and will likely avoid visiting Turkey in the future based on this experience.

Dear Guest, Greetings from Rixos Sungate Hotel! Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointing experience you encountered. At Rixos Sungate, we take pride in hosting guests from diverse nationalities, aiming to provide exceptional service and unforgettable holidays. We regret that we fell short of this commitment during your recent stay. However, we are eager to make amends and ensure your next visit exceeds your expectations. We sincerely hope to have the opportunity to host you again. Your feedback is invaluable to us, and we will use it constructively to enhance our services. While we cannot reverse the past, we would like to present gestures during your future stay with us. We look forward to welcoming you back soon and demonstrating our commitment to providing you with an exceptional experience. Certainly! If you have any further concerns or queries, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction. Warm regards,

The betever

ملاحظة Tripadvisor 5.0/5

Bashaer L تقييم TripAdvisor المعتمد

Every thing was perfect,amazing and unforgettable We enjoyed every moment in this wonderful hotel .. and the staff were so kind and friendly and helpful and hope to see them again soon and always Wish you all the best And thank you so much 💐💐💐

Dear Esteemed Guest, We would like to express our sincere gratitude for choosing our services and for the precious feedback you have provided. We look forward to the opportunity to serve you again in your future visits. Please do not hesitate to contact us with any needs you may have. Sincerely Regards,

poor poor service!!!! not reccomending!!!!

ملاحظة Tripadvisor 1.0/5

Ulker G تقييم TripAdvisor المعتمد

We arrived with our family and are deeply disappointed with the level of service at the hotel. Initially, my spouse fell ill, possibly with rotavirus or food poisoning, but the hotel showed no reaction other than directing us for tests. Later, our daughter also became ill, and we had to seek medical help, which turned out to be extremely expensive (230 euros for a stethoscope examination without a diagnosis). We were also dissatisfied with the long wait for a doctor and the hotel's lack of response to the incident. This is highly distressing for a luxury hotel.

Dear Guest, Thank you for reaching out and sharing your concerns. We are deeply sorry to hear about the unfortunate experiences you and your family have encountered during your stay at our hotel. We would like to discuss this matter with you personally and address your concerns as promptly as possible. Please check your direct messages, as we have sent you a message to connect with you directly. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction. Best regards,

بالاشتراك مع TripAdvisor

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