Sofitel Noosa Pacific Resort 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 3,804 أراء

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Sofitel Noosa Pacific Resort - Image 1
Sofitel Noosa Pacific Resort - Image 2
Sofitel Noosa Pacific Resort - Image 3
Sofitel Noosa Pacific Resort - Image 4
14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567, 4567 NOOSA, Australia

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موقع الفندق

Sofitel Noosa Pacific Resort

14 16 Hastings Street, Hotel entrance via Noosa Parade, PO Box 886, Noosa Heads Qld 4567
4567 NOOSA
Australia

نظام تحديد المواقع العالمي (GPS):-26.386863, 153.08834

الهاتف
فاكس +61 7 5449 4753

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

NOOSA BEACH HOUSE

Experience relaxed dining and Modern Coastal cuisine in the stylishly chic setting of Noosa Beach House. Accor Plus members are offered 15% discount in this venue.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  3,804 أراء

تقييم TripAdvisor  4.5/5  1,541 أراء

2024 شهادة تميّز

Not quite the 5-Star it wants to be!

ملاحظة Tripadvisor 3.0/5

dentos74 تقييم TripAdvisor المعتمد

We recently stayed at the hotel in school holidays. We have eaten many many times at the front bar and restaurant but never stayed so thought it would be a treat instead of our usual Noosaville accommodation. I was expecting 5-star, at close to $700 a night that’s what you’d expect, at best the hotel is a four. The rooms are large, that is nice, fabulous view up the river but seriously, a makeover is well overdue! Furniture (g-plan/sweedish) looking really tired, bland, didn’t fill the space and bloody uncomfortable. The sofa bed had seriously seen better days, felt sorry for my 9-year old sleeping on it? windows behind tv filthy, no modern usb/c charging points and the bathroom decor very very tired. Shower head and pressure were terrible, no drawers in vanity units nor shelves so no where to put wash bags etc.. We had to call front desk twice to have the sofa bed made up, surely if you have booked in with kids being left to the very last on the turn down service is not a great option! Wardrobes had 4 hangers in! Why? Again another call to get more hangers for 3 people’s clothes- pet hate in hotels!! Pool area: I have to say this is nice, great pool but very pricey poolside bar $8 for a magnum ice cream, $20 for chicken goujons and fries) . Gets crowded very quickly. The worst experience was breakfast- what an absolute nightmare. Totally disappointed. Disorganised, over crowded, had to ask for terrines to be restocked with food so we could eat, it was absolutely chaotic. We had booked for 3 days but couldn’t face going back after the first mornings experience. Based on the fact this hotel holds prime position on one of the most affluent vacation spots in Queensland I was underwhelmed on a grand scale. The staff were very nice, especially the team’s cleaning the rooms, but my hod they have their work cut out. Came very close to ruining our weekend away. Not great Sofitel.. the brand is definitely slipping.

Bonjour Dentos74, Thank you for sharing your detailed feedback with us. We appreciate your patronage during the school holidays and are grateful for your observations. We strive for excellence and regret to learn that your experience fell short of your expectations. We have duly noted your comments regarding the room's furnishings and amenities, and we acknowledge that updates are required. Your feedback is invaluable as we plan to commence room enhancements from mid 2025. Regarding the service delays and breakfast experience, we sincerely apologize for any inconvenience caused. Please be assured that we will address these issues internally. We are delighted to hear your positive remarks about our pool area and the dedicated team members. Your constructive criticism is truly appreciated, and we hope to welcome you back for an improved stay in the future. Warm regards, Vianne Birrell Rooms Division Manager

Fabulous Resort in Noosa

ملاحظة Tripadvisor 5.0/5

Karen V تقييم TripAdvisor المعتمد

This is our 2nd time staying at the Sofitel Noosa and it does not disappoint. The atmosphere, location and rooms are amazing. The bed is super comfortable and pillows are like clouds. Love the feel around the pool with being able to order food and drinks while lazing around the pool or swimming up to the pool bar. Staff are always friendly.

Expected more

ملاحظة Tripadvisor 3.0/5

Richard K العائلات - تقييم TripAdvisor المعتمد

I appreciate everything is relative but I have given this 3 stars on the basis of the cost and that’s it prides itself on being a five star hotel. I felt check in process was substandard, and when we entered the room, it wasn’t overly clean. The pool towels were something of what you would expect of a 3 star hotel in Europe. The pool area was okay but it just wasn’t of what I would describe a five star resort. The location of the hotel is superb and we absolutely loved the beach house bar on Hastings street. The view from the balcony overlooking the river was breathtaking, Breakfast was pretty good. Overall, not a bad hotel whatsoever, but for the price and the Sofitel brand, I expected more.

Bonjour Richard K, Thank you for sharing your feedback with us. We regret to hear that your expectations were not met during your stay. Rest assured, we have duly noted your comments concerning the check-in process and room cleanliness for immediate attention. We appreciate your kind words about our location and the amenities you enjoyed. We understand your concerns about the discrepancies between the perceived star rating and the actual experience. Your feedback is invaluable for us to enhance our services further. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Vianne Birrell Rooms Division Manager

A Beautiful But Tired lady...in a great location.

ملاحظة Tripadvisor 3.0/5

888roger تقييم TripAdvisor المعتمد

We have stayed here many times and book one of the top floor suites, looking over to the bay and beyond. The position is fantastic. Shops, cafes and teeming life at your doorstep but amazing walks in nature just minutes way. The stay was marred by quite a few issues , which indicated poor, remote management. The booking systems are bad and they never quite came to grips with us because we had 2 concurrent bookings for the 9 nights. The common area air conditioning is too cold and the entry to Hastings Street is really tired. The wifi in our room was hopeless and the TV entertainment was clunky . Basically, one has to watch movies through your phone and with your own Netflix account. An active manager, walking around and watching could easily lift this to 5 star again.

Bonjour 888roger, Thank you for sharing your detailed feedback with us. We are delighted to hear that you appreciate the beautiful location of our resort. We sincerely apologize for the issues you encountered during your recent stay, especially with the booking systems, air conditioning, entry to Hastings Street, wifi, and TV entertainment. Rest assured, your concerns have been noted for our immediate attention. We are continuously working on improving our services. We have engaged a design company and are looking to commence room enhancements mid 2025. Warm regards, Vianne Birrell Rooms Division Manager

Beware the bait and switch!

ملاحظة Tripadvisor 1.0/5

James H تقييم TripAdvisor المعتمد

My review for my upcoming stay, and you've ruined it before I even arrive. I have booked a room at this hotel for this upcoming weekend. I received an email from the hotel this morning (two days out) to do an online check in. When I looked at their email they had listed a room type other than what I had booked (they've put my wife and I in a room with two double beds, not the one king bed I had booked online). I emailed them straight away but didn't receive a response. I called the hotel and was told that even though a king bed was the same price, that category of room was now full and I would need to pay an additional $180 per night to secure the bed I had already paid for. We've stayed in dozens of Sofitels across Europe and Asia (especially Thailand) which have always been great. This is our first time booking a Sofitel in Australia and the stay has been soured before we've even arrived. We're now online desperate seeking alternate accomodation in the area for our long planned weekend away. What a terrible way to treat people. These 'bait and switch' room rate tactics are very 'club med 90's ' rather than sofitel 2024.

Bonjour James Hayes, Thank you for sharing your concerns regarding your upcoming stay at our hotel. We sincerely apologize for the inconvenience caused by the room type confusion when booking online. Regarding your preference for a king bed, we sell by room type and at certain periods we don't have the availability. We appreciate your loyalty to Sofitel and regret that your first experience in Australia has been disappointing. I am aware we have been able to accommodate you in your preferred bedding from tomorrow. We hope you have a memorable stay in Noosa. Warm regards, Vianne Birrell Rooms Division Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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جميع فنادقنا في Noosa

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.