Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 4.2/5 722 reviews

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Mercure Hotel Garmisch-Partenkirchen - Image 1
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Mercure Hotel Garmisch-Partenkirchen - Image 3
Mercure Hotel Garmisch-Partenkirchen - Image 4
Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located directly on the historic Ludwigstrasse

Our accommodation(s)

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telephone
Fax +49 8821 74268

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ALT PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is the right place to replenish with Bavarian delicacies. Every day, there are various tasty treats from the region, which are also served in the beer garden.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  722 reviews

TripAdvisor Rating  3.5/5  927 reviews

Good stay

Customer review rating 3.5/5

Andrea Couples - Confirmed reviews ALL

Good breakfast and wellness area with available bathrobe. The only downside was the room and bathroom extremely warm even when turning off the heating. At night there was a strange recurring noise, maybe coming from an heating pump downstairs.

Dear Andrea C., Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our breakfast and wellness area, as well as the convenience of the bathrobe provided. We sincerely apologize for the discomfort caused by the temperature in your room and the noise during the night. Please rest assured that we are investigating the issue with the heating system to ensure it is resolved promptly. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Warm regards Eva Binder General Manager

Mixed

Customer review rating 3.0/5

Alexh Families - Confirmed reviews ALL

Great welcome and check-in Pity that the sauna was not available in the morning Check-out was terrible, huge queue and the receptionist didn't seem to care

Dear Alexander H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Not the best. Friendly but not a 4 star

TripAdvisor rating 2.0/5

Debbie L TripAdvisor review

Currently staying here the building and lobby are lovely and staff greeted me warmly and were extremely kind. Sadly that’s where it stopped being 4 star in my opinion. The room I’m in is incredibly dated. My bed(s) have been made up as a double in the standards style of the region with two single covers. I’m glad they have as the single is a child size not a full size single. Beds fairly comfortable at first but not the best. Room clean. Decor very dated. Bathroom also very dated. light not working in the bathroom but reception quick to offer a repair (edit: day 3 still not repaired) But in the two rooms (standard double) i booked neither room has curtains that actually fit the window leaving a 10-12” gap. The food smells good but have to book. Breakfast good. Not convinced this is a 4 star room…. If you stay here don’t expect 4 star looks despite the so far 4 star service

Dear Guest, Thank you for your feedback. We’re pleased that you found our staff kind and welcoming, as excellent service is our priority. We regret that the room’s decor, bed setup, and curtains did not meet your expectations and apologize for the delayed bathroom repair. Your comments are noted, and we are actively working on updates to enhance guest comfort. We’re glad you enjoyed the breakfast and appreciate your understanding of our dining reservation policy. We hope to welcome you again in the future and provide an improved experience. Best regards, Eva Binder General Manager

Old Hotel lacking services and updates

Customer review rating 1.5/5

Alhamaly Families - Confirmed reviews ALL

Upon arrival, we noticed spider webs hanging at the entrance. We asked for assistance with our luggage, but there was no one available; instead, we were directed to use the trolley ourselves. The elevator was too small to fit the trolley with the bags on it. In the room, the phone didn’t work, so we had to call the hotel from our cell phones to request slippers, only to be told we had to pick them up ourselves at the reception. On the positive side, the swimming pool was well-maintained, and breakfast was standard. However, the suite felt dated, with a smart TV that wasn’t connected to the internet, making it impossible to mirror our phones and watch something.

Dear Mohd Anas A., Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet expectations, and we apologize for the issues you encountered. We take your comments about the cleanliness and service seriously and will address these concerns with our team to ensure such situations are avoided in the future. We regret that your room did not meet the modern comfort standards you were hoping for, and we will certainly review the maintenance of our facilities and services to provide a more pleasant experience. On a positive note, we’re glad to hear that you enjoyed the well-maintained swimming pool and found our breakfast to be satisfactory. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Eva Binder General Manager

Great stay

Customer review rating 5.0/5

Dan Families - Confirmed reviews ALL

Comfortable beds, spacious rooms, clean and helpful staff. Great breakfast choice and nice pine wood decorated theme.

Dear Dan, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay, especially the comfortable beds, spacious rooms, and clean environment. It's great to know that our helpful staff and the breakfast selection met your expectations. We’re also happy that you appreciated the lovely pine wood details in the hotel. We look forward to welcoming you back soon! Warm regards, Eva Binder General Manager

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Other web-users rate our hotel

  • 476 reviews 8.5/10 Location
  • 923 reviews 6.9/10 Room
  • 745 reviews 7.4/10 Service
  • 5 reviews 6.1/10 WiFi
  • 636 reviews 9.2/10 Breakfast
  • 376 reviews 4.3/10 Comfort
  • 346 reviews 7.1/10 Cleanliness
  • 163 reviews 8.5/10 Pool

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All our hotels in Garmisch-Partenkirchen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.