Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,196 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,196 reviews

TripAdvisor Rating  3.5/5  1,243 reviews

O.K. stay a few concerns.

Customer review rating 3.5/5

Karen Business - Confirmed reviews ALL

When traveling from the states I do wish I could have better directions arriving from Union Station, upon arrival the people at the station called the hotel as were given directions for me to take a train to a stop Bloor I believe and from there take an Uber, I decided to take other directions that were better and took one train to the stop. Make it easier to contact once you are in your room I had to let it ring forever! Put directions in bathroom for the shower works had to have engineer to come and show me! All of the workers were quite pleasant no complaints regarding them, room was clean, good hotel.

Late being able to check in. Called to reception with a question with no reply. Power outage suggested help if checking out called no reply so two people in our late 70’s took our luggage down 18 floors.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Poor

Dear Faye F., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the communications in times like this in order to prevent any future occurrence. I do hope you both were okay despite the challenges. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Donique Daley Novotel Toronto North York

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Excellent staff both in the restaurant and on the hotel floor - always polite, helpful and professional.

Dear Ellen Y., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

Booking was not ready

Customer review rating 1.5/5

Gab Business - Confirmed reviews ALL

I had a bad experience with this booking. I sent an email to reserve a double room on May 16, and while I got a reply saying that the room was booked and a confirmation will be sent, to my surprise, the booking has not been done and when I arrived there was no room ready for me. While I can say that the lady at the counter was able to find me a room on the spot, this issue caused the room rate to be different, being higher than the one I initially expected. Moreover, there was no clear explanation provided to me why the booking was not done, and the only answer I got back was from the assistant at the counter was "How will I know". I do expect them to know why the problem emerged to help me avoid it in the future. I travel regularly to Toronto for business, but I am reconsidering choosing novotel as my hotel of stay because of this issue.

process improvement

Customer review rating 3.5/5

Udo K. Business - Confirmed reviews ALL

this is the second time I have stayed at your Novotel North York in the past 6 month and I had the same experience both times. While everything was great and all 10's at the hotel. I did not receive an email with the final billing? I think it is odd that I receive a customer satisfaction survey before even receiving the bill. Please email receipt to me at uk…

Dear Udo, Thank you for taking the time to share your feedback. Please accept my sincerest apologies for not receiving your bill, you should it receive shortly after receiving this email. We hope you can give us another chance to serve you better. Sincerely, Donique Daley Novotel Toronto North York

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Other web-users rate our hotel

  • 895 reviews 8.8/10 Location
  • 1,270 reviews 5.4/10 Room
  • 947 reviews 7.6/10 Service
  • 32 reviews 5.7/10 WiFi
  • 544 reviews 5.7/10 Cleanliness
  • 188 reviews 6.5/10 Breakfast
  • 171 reviews 8/10 Food
  • 134 reviews 1.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.