Dear Matthias, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the air conditioning in our hotel. However, we are sorry to learn that your check-in experience did not meet your expectations. We also take note of your comment regarding the explanations provided by our team. We understand how important it is to clearly explain the necessary procedures and information to our guests, especially when there is a language barrier. We will remind our team to take the necessary time to ensure that each guest feels properly informed and welcomed, rather than rushing through the check-in process. We hope to have the opportunity to welcome you again and provide you with a much more pleasant experience from the moment you arrive. Kind regards, Mathilde Assistant Front Office Manager

Dear Daniel, Thank you so much for your wonderful review and for choosing to stay with us at Mercure. We are delighted to hear that you and your family had such an enjoyable stay. It's great to know that your room was comfortable and well-suited to your needs, and that you appreciated its cleanliness and amenities. We're also pleased that our on-site parking made your arrival easy, especially with a larger vehicle, and that you enjoyed our breakfast. Your kind recommendation means a great deal to us. We truly appreciate your feedback and look forward to welcoming you and your family back for another great stay. Best regards, Mathilde Assistant Front Office Manager

Lieber Ralf, vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, uns ein so detailliertes Feedback zu Ihrem Aufenthalt zu geben. Wir freuen uns sehr über Ihre positiven Worte zu unserem freundlichen Team, dem modernen Ambiente unseres Hotels und unserem Frühstücksangebot. Gleichzeitig möchten wir uns aufrichtig für die technischen Unannehmlichkeiten entschuldigen, die Sie in Ihrem Zimmer erlebt haben. Wir verstehen sehr gut, dass Probleme mit der Dusche sowie die Geräusche und Unterbrechungen des Stromsystems, insbesondere während der Nacht, den Komfort und die Erholung beeinträchtigen können. Wir werden Sie hierzu persönlich per E-Mail kontaktieren. Aufgrund der verschiedenen technischen Unannehmlichkeiten haben wir bereits eine kulante Lösung für Sie veranlasst. Nochmals vielen Dank für Ihre ausführlichen Rückmeldungen. Diese helfen uns sehr dabei, die Informationen an unser technisches Team weiterzugeben und die notwendigen Verbesserungen umzusetzen, damit zukünftige Gäste eine noch angenehmere Erfahrung bei uns genießen können. Wir hoffen, Sie trotz dieser Erfahrung wieder bei uns begrüßen zu dürfen und Ihnen dann einen rundum angenehmen Aufenthalt bieten zu können. Mit freundlichen Grüßen, Ivan - Front Office & Reservation Manager

Dear Dirk, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location, the cleanliness of our rooms, our generous breakfast offering, and the friendliness of our team. We are also pleased that you appreciated the complimentary public transport ticket, which allows our guests to explore the area easily during their stay. We truly appreciate your positive comments and look forward to welcoming you back for another pleasant experience. Kind regards, Ivan - Front Office & Reservation Manager

Lieber Frank, Vielen Dank für Ihr Feedback. In unseren Standardzimmern stellen wir im Badezimmer Einweg-Pappbecher zur Verfügung, da dies dem für diese Zimmerkategorie vorgesehenen Standard entspricht. Wir bedauern, dass dies nicht Ihren Erwartungen entsprochen hat, und nehmen Ihre Anmerkung gerne auf. Wir hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Ivan - Front Office & Reservation Manager

Dear Jens Achim, Thank you for taking the time to share your detailed feedback. We are pleased to learn that your stay generally met your expectations and that you appreciated our shuttle service, which is designed to make travel to and from the airport as convenient as possible. We are, however, sorry to hear about your disappointment regarding the room allocated during your stay. We understand the importance of comfort and functionality, particularly for guests traveling with business attire. Your comments regarding the bedding and storage facilities have been carefully noted. Please allow us to clarify that all room categories are sold according to their specific features and availability, regardless of the booking method used, whether through loyalty points, member rates, or standard rates. Nevertheless, we regret that the room did not fully meet your expectations and that this aspect negatively impacted your overall experience. We truly value your feedback, as it helps us identify areas where we can improve both our communication and our guests' experience. We hope to have the opportunity to welcome you again and provide a stay that better reflects the high standards we strive to deliver. Kind regards, Mathilde Assistant Front Office Manager

Lieber Ulrich, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ausführliches Feedback zu geben. Es freut uns sehr, dass Sie insbesondere die gute Verkehrsanbindung und den Vergleich zu anderen Mercure-Hotels positiv hervorheben. Gleichzeitig bedauern wir, dass unser Frühstücksangebot nicht Ihren Erwartungen entsprochen hat. Ihre Anmerkungen zur Auswahl, Qualität sowie insbesondere zu den Eierspeisen nehmen wir sehr ernst und leiten diese an unser F&B-Team weiter. Unser Ziel ist es, unseren Gästen eine hochwertige und vielfältige Frühstückserfahrung zu bieten, daher sind solche Rückmeldungen für uns sehr wertvoll. Wir hoffen, Sie dennoch wieder bei uns begrüßen zu dürfen, um Sie bei einem zukünftigen Aufenthalt mehr überzeugen zu können. Mit freundlichen Grüßen Ivan - Front Office & Reservation Manager

Dear Robert, Thank you for your kind review. We're delighted that you appreciated our convenient location close to your company and found our service friendly and hassle-free. We look forward to welcoming you again soon! Best regards Mathilde Assistant Front Office Manager

Dear Daniela, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and easy access to public transportation. However, we are sorry to learn that several aspects of your stay did not meet your expectations. We sincerely apologize for the language limitations you experienced during your visit. We strive to provide attentive service to all our guests and regret that communication was not as seamless as it should have been. We are also sorry to hear about your dining experience. The quality and presentation of our food are very important to us, and your comments regarding the limited menu selection, as well as the temperature and preparation of some dishes, have been shared with our team for review and improvement. Regarding the rooftop terrace, we understand your disappointment. Unfortunately, it had to remain closed due to unexpected weather conditions and for the safety of our guests. We regret that this was not communicated more clearly during your stay and apologize for any inconvenience this may have caused. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Beat, Thank you for your positive feedback. We are delighted to hear that you appreciated our functional and comfortable rooms, as well as our rich breakfast selection. It is also a pleasure to know that you enjoyed your experience in our restaurant. Your kind comments are greatly appreciated and will be shared with our team, who work hard every day to provide a pleasant stay for our guests. We look forward to welcoming you again soon. Kind regards, Mathilde Assistant Front Office Manager

Dear Jayda, Thank you for your feedback. We’re pleased to hear that you found the hotel clean and enjoyable. We’re sorry to learn that your experience with the Wi-Fi did not meet your expectations. Your comments have been shared with our team so we can look into improving the connection quality. Regarding the access requirements, we understand your concerns. The information requested is part of our secure login process, but we appreciate your feedback and will take it into consideration as we review our procedures. We hope to have the opportunity to welcome you again for an improved experience. Best regards Mathilde Assistant Front Office Manager

Dear Katrin, Thank you for your kind review! We’re delighted to hear that you enjoyed our modern hotel and the beautiful rooms. It’s also great to know that you found the train connection to Geneva convenient and fast. We hope to welcome you again soon! Best regards Mathilde Assistant Front Office Manager

Dear Sallam, Thank you very much for your kind words! We are delighted to hear that you appreciated our friendly staff and the quality of our facilities. Your positive feedback means a lot to our team and motivates us to continue delivering the best possible experience to our guests. We look forward to welcoming you again soon. Kind regards, Mathilde Assistant Front Office Manager

Dear ROLAND, Thank you for your feedback. We are pleased to hear that you appreciated our friendly staff and the quality of the breakfast. We are sorry to learn that the room temperature was too warm during your stay. Your comment is important to us, and we will look into this to ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you again in the future. Best regards Mathilde Assistant Front Office Manager

Sehr geehrter Markus, Vielen Dank für Ihr Feedback und entschuldigen Sie bitte die Unannehmlichkeiten. Da exzellenter Service das Herzstück unseres Berufs ist, ist Ihre Rückmeldung besonders wertvoll, um unsere Teams daran zu erinnern, stets aufmerksam und respektvoll gegenüber allen Gästen zu sein. Wir werden Ihre Anmerkungen nutzen, um unseren Service weiter zu verbessern und hoffen, Sie bei Ihrem nächsten Aufenthalt vollständig überzeugen zu können. Ivan - Front Office & Reservation Manager

Lieber Michael, Vielen Dank für Ihr großartiges Feedback! Wir freuen uns sehr, dass Sie unseren Service, die ruhige Lage und das moderne, einladende Ambiente genossen haben. Es ist schön zu hören, dass die Check-in/Check-out-Prozesse schnell verliefen und Sie mit unseren Services im Restaurant und in der Lobby-Bar zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Ivan - Front Office & Reservation Manager

Sehr geehrte Barbara, Vielen Dank für Ihr ausführliches Feedback! Wir freuen uns, dass Ihnen die Lage und die Nähe zum Bahnhof sowie das Frühstücksbuffet und die Pizza an der Bar gefallen haben. Wir bedauern die Unannehmlichkeiten beim Nachfüllen und Abräumen der Tische sowie die Verwendung von Pappbechern für den Kaffee. Ihr Feedback hilft uns sehr, unseren Service zu verbessern. Wir hoffen, Sie trotz dieser Punkte bald wieder bei uns begrüßen zu dürfen. Ivan - Front Office & Reservation Manager