Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 4,505 reviews

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Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
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Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,505 reviews

TripAdvisor Rating  4.0/5  4,568 reviews

Telephone staff

TripAdvisor rating 5.0/5

Jennifer H TripAdvisor review

The entirety of my stay was great as it is always when staying at Fairmont hotels. Clean room, prompt service, friendly staff..... However, I felt obligated to specifically point out the outstanding service I recieved from one of your telephone operators named Karim. I had the pleasure of speaking with Karim on three different occasions. On each one of these occasions, Karim was so very pleasant, professional, helpfull, polite and accommodating in every way. I must say that Karim absolutely represents what Fairmont is all about. Thank you, Jennifer

We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Definitely not a luxurious Experience

TripAdvisor rating 4.0/5

Lola O TripAdvisor review

LOCATION AND BUILDING Nice heritage building hotel. Great location. Unfortunately, I did not see anything that much luxurious about the hotel. I would give the building and location a 10/10 SERVICE The service was perhaps the most luxurious thing about the hotel. The desk staff, concierge and doormen were fabulous. I would give the staff a 10/10 ROOMS -The Le Labo - Rose 31 soaps were great. I enjoyed the toiletries but the rooms themselves were not luxurious. They were simply standard hotel fare. - The Exhaust fan in the bathroom appeared overwhelmed so the mirrors were foggy each and every morning after a shower. That was inconvenient. -The comforter was great especially because they had the Canadian flag tag. ( Made in Canada). -Not sure why there was no coffee ( center) table in the living area. -There was also no luggage rack in the room. - WIFI was spotty at best. I had to log in quite a few times even while in the room. That was frustrating - Checkout options were unnecessarily complicated. I had to text the front desk who checked out for me. I wouldn't have minded being able to see my charges on the TV screen or an invoice slipped under my door on the morning of checkout. I would give the rooms a 5/10. MEALS Room service options options were standard. For the price of the rooms and the price of the breakfast buffet... ($39.00).. you would think the hotel would be able to offer a complimentary breakfast. (Less pricey hotels offer a complimentary breakfast especially when the breakfast menu at the Fairmont was pretty much lackluster). The sausages were overcooked and hard each and every time. The bacon was largely dry and overcooked and the Eggs Benedict Hollandaise sauce was not particularly tasty. I would give the food 3/10 ??? Would I return...Quite possibly but I would like to stay at the Westin next door and make that future decision. Thanks

Thank you for sharing your comprehensive review with us. Rest assured that we take your feedback to heart. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Great room, bad shower

TripAdvisor rating 3.0/5

elfinessy TripAdvisor review

Amazing room in a lovely city, let down by its total lack of water pressure. Five hotels in three weeks, this was the best sleep we had. The bed was SO comfortable and despite being in the city centre, it's quiet at night. We would have loved it had the shower not felt like being dribbled on.

Thank you for sharing your important feedback with us. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Well located , lovely premises

Customer review rating 4.0/5

K C. Friends - Confirmed reviews ALL

Great rooms , comfortable beds . Lovely in room dining breakfast. Reasonable valet service our first morning . Very very slow our second morning with no warning or explanation for our 40 minute wait

Hotel staff was exceptional

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good from office , house cleaning Pool was closed and notified when opened Needed fridge as we have new born,- brought one Only issue very slow valet

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Other web-users rate our hotel

  • 1,069 reviews 8.5/10 Location
  • 1,870 reviews 5.9/10 Room
  • 1,917 reviews 8.2/10 Service
  • 92 reviews 4/10 WiFi
  • 724 reviews 5/10 Comfort
  • 722 reviews 7.2/10 Amenities
  • 510 reviews 5.3/10 Cleanliness
  • 445 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.