Novotel Ottawa City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,847 reviews
Novotel Ottawa City Centre
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+ 22 Services
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Room 1

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Classic room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite - 1 king bed

  • Max. number of persons: 4
  • Area: From 32

Executive room - 1 king bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,008 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,847 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent service, location and cleanliness.

Customer review rating 4.3/5

Danny Business - 10/01/2020 Confirmed reviews ALL

Overall very good. Happy to have found the Novotel in Ottawa.

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi

Great!

Customer review rating 4.3/5

T. M. Business - 10/01/2020 Confirmed reviews ALL

Staff was efficient and friendly. Room was in great condition. Bed was so comfortable. Location of the hotel in he Byward Market area is perfect. Housekeeping was outstanding.

Dear Mr M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi

we love our stay at Novotel Ottawa

Customer review rating 4.3/5

Pedro H. Couples - 08/01/2020 Confirmed reviews ALL

we had a great time on New Year's Eve. thank you for everything. great location, beautiful spacious renovated room and your staff very friendly and professional. made us feel at home thank you all !

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Ottawa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Kind regards, Kelly D.

Was great

Customer review rating 4.3/5

Lise P. Families - 07/01/2020 Confirmed reviews ALL

great location and staff

Dear Ms. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Great hotel in great location

Customer review rating 4.3/5

Jennifer Friends - 07/01/2020 Confirmed reviews ALL

We went for a hockey tournament. Great central location with easy access to highway and restaurants. Kids had a great time in the pool

Dear Ms. P., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Great Holiday Staycation at the Novotel.

Customer review rating 4.3/5

V &. D. W. Couples - 05/01/2020 Confirmed reviews ALL

We had an excellent two night stay. Great location for shopping, restaurants, LRT, and tourist attractions. It was fun to stay downtown in our own city and be pampered. The “breakfast room” had a lovely atmosphere and the taste and choice of food was fabulous and the staff couldn’t do enough for you. The front desk was also ready to help you with anything you need. The only con was the price of parking. We really enjoyed our stay and would love to go back.

Dear Mr. & Mrs. W., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Wonderful night

Customer review rating 4.3/5

Emily Families - 05/01/2020 Confirmed reviews ALL

I brought my daughter and we had a great time. Everything was great.

Dear Ms. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Clean renovated and super location. Breakfast expensive but good

Customer review rating 4.3/5

Anonymous Couples - 05/01/2020 Confirmed reviews ALL

very good

Dear Ms. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

See description below:

Customer review rating 4.3/5

Thomas A. H. Couples - 03/01/2020 Confirmed reviews ALL

I am a returning (several times) customer and the fact itself should give you the best feed-back. I am politely asking you to please, DO NOT bombard me with the same feed-back questionnaire all the time when I stay with you (i.e. at the same Hotel) every occasion. ................. A questionnaire is valid and shows good business care from time to time ................. however to ask this every time, all the time related to the same facility is annoying and gives the opposite impression: raises questions whether or not the staff at the facility communicates at all with the requester of these feed backs .........if you know what I mean. I expressed my opinion to the staff at Novotel Ottawa in details also in recent feed-backs also in ACCOR Hotels "membership" registering forms .......etc..... This expressions were good. Please, take my advice. Best regards, T. U.

Excellent experience at the Novotel, Ottawa!

Customer review rating 4.3/5

L.b. Couples - 01/01/2020 Confirmed reviews ALL

We had a mini-holiday in Ottawa after Christmas with a view to visiting the National Gallery. We are Silver Status members and needed another night booked to maintain our status. We have stayed in Mercure Accor hotels in Vienna, Netherlands, Scotland, Ireland and have always had fabulous experiences. We were anticipating a pleasant experience but the Novotel exceeded our already high expectations. The room was spacious, updated, immaculate and very quiet. The shower was fantastic, and the bed was very comfortable. The room thermostat reacted quickly and the room lighting was terrific. Hotel staff were welcoming, friendly and helpful. Dinner in the hotel restaurant was spectacular. We both enjoyed gourmet meals (Cornish hen and pork chop with lovely sauces, garnishes, and vegetables, a cheese tray and a chocolate hazelnut tart). The price was more than reasonable for a 5 star meal. The wait staff were fun and very attentive. Breakfast the next morning was also a delight. There was a wide variety of breakfast items to choose from, the staff offered site-seeing tips and were extremely attentive, and we were offered coffee and pastries for our drive home. An absolutely brilliant experience overall. We can't wait to return!

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Great place to stay - but eat out!!

Customer review rating 4.3/5

Keith B. Couples - 31/12/2019 Confirmed reviews ALL

Visited friends in Ottawa that we made in the 41 years we lived there (until 2017). Arranged to have breakfast with an Ottawa businesswoman at 09:30am on 28DEC19 at the Novotel (many years ago, I'd take girlfriends to the Novotel for Sunday brunch - it was known far and wide). Paper napkins and crumbs had been left on the floor at the table we were led to; coffee was cold (replaced on request); buffet mediocre, with poor presentation and insufficient staff (line up for eggs/omelettes). Novotel Newcastle Airport (UK) is far better. Any of the IBIS hotels we've stayed in over the past two years has a far better buffet than Ottawa. We ate out for the rest of the two day stay and had breakfast at the Chateau Laurier before leaving 29DEC19. Excellent, welcoming reception staff; good housekeeping. F&B definitely needs work.

Easy, convenient and comfortable

Customer review rating 4.3/5

Rachel Solo - 31/12/2019 Confirmed reviews ALL

Check in and out was easy and the hotel was very well located. The room was nice, the bed was very comfy, at times it was a bit noisy but apart from that, lovely

Good experience

Customer review rating 4.3/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

It was a pleasant stay at the hotel

Near ans Calm

Customer review rating 4.3/5

Joserp B. Solo - 28/12/2019 Confirmed reviews ALL

It was a pleasant stay. This was my 3rd Novotel location experienced - never disappoint me. The place is very neat and calm. The staff were accommodating and friendly.

Dear Mr B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref S

Very friendly and helpful front desk staff.

Customer review rating 4.3/5

Brian G. Solo - 28/12/2019 Confirmed reviews ALL

Picked up my son from University of Ottawa for Christmas break

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref S

Program Manager

Customer review rating 4.3/5

Kristin Business - 26/12/2019 Confirmed reviews ALL

Location was great and the service level from the staff during breakfast and the reception was exceeding my expectations.

Dear Ms. J., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Pretty good overall.

Customer review rating 4.3/5

Dave M. Couples - 25/12/2019 Confirmed reviews ALL

Parking was a little confusing. Good location. We found the pillows to be bulky when sleeping.

Dear Mr M., Thank you for taking the time to share your feedback. We are very glad to notice that you have appreciated the hotel's location. We hope to welcome you back to our hotel very soon! Sincerely,

Great room

Customer review rating 4.3/5

Susan C. Families - 24/12/2019 Confirmed reviews ALL

Our room was clean comfortable and modern. I loved that it was just a walk-in shower no tub honestly who takes a bath in a hotel? Location was great. Thank you Honestly only thing I can complain about is the food we had in the Albion on our first night. Honestly from my beverage to my meal, my daughter and I were truly disappointed and honestly we both agreed we would have been happier at McDonald's. Total waste of money.

Dear Susanna C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are very glad to see that you appreciated the room and the hotel's location. We apologized about the food at the restaurant. Your comments will be sent to our restaurant manager to take the appropriate actions. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Achref S

Reasonable price for convenient location - thin walls...

Customer review rating 4.3/5

Lauren Couples - 24/12/2019 Confirmed reviews ALL

My partner and I booked the room based on price and convenience. The room was perfect for our needs! My trouble with the room, however, is that I was woken up in the middle of the night by our neighbours in the next room. I guess the walls are thin? I could hear their conversations very clearly.

Great stay in Ottawa.

Customer review rating 4.3/5

Jen Couples - 24/12/2019 Confirmed reviews ALL

Experience was excellent. Hotel is in a great location, breakfast buffet was very good, room was comfortable and the bed was amazing! Couldn't lower the temp overnight the way we prefer but that is a minor thing compared to the overall experience. The parking situation was a bit of a hassle getting in as well as getting out but we did manage in the end. (Machine didn't want to read the barcode on our ticket so that we could leave.)

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