Novotel Ottawa City Centre Hotel 4 stars

Second visit to this hotel and again totally satisfied with everything

Front desk staff were awesome and friendly. Not thrilled about having to pay $28 per day for parking plus the city accommodation tax. Room was nice.

Friendly, clean and affordable

Overall it was a good stay with the exception of the desk chair being very uncomfortable for any long periods of sitting. Staff was friendly, rooms adequate & clean.

We stayed for 2 nights and 3 days. We felt safe inside the hotel with the health and safety protocols imposed. It was just unfortunate that there were some occupant on the 3rd floor that were so loud at 2 in the morning during our 2nd night. When I called front desk, they sent someone to check it out but the noise went on until 4am.

Jessie at the front desk was incredible. Her customer service skills were amazing and she was very kind.

The location is perfect, the service was great but this hotel needs serious work in order to be considered a 4 stars hotel.

The stay was average at the hotel. More safety measures for the pandemic needs to be implemented. There was no signs for distancing, elevators capacity, one door for in and out- which increases the risk for transmission, there needs to be more touchless switches/ doors, guest should have to fill out a self screening questionaire on a daily basis. Rooms was very clean, which was nice. Customer Service was excellent.

We loved the King room with the modern renovated space. The washroom however didn’t have a vent fan. Parking should at least be included to the reservation. Had to pay for daily rates with a discount. Was well located for our trip being generally downtown.

Very clean hotel centrally located. Friendly employees. However, I had an issue with the parking lot : My pass did not work and had to get it replaced twice during a 3 day stay. This should be addressed. Besides that, no complaints.

Since I arrive I fell in love with the French receptionist excellent stay I will surely come back .

We were very pleased with our choice of Novotel Ottawa downtown. Contrary to most hotel rooms, the air conditioning was relatively quiet and certainly required as weather was hot. We slept extremely well and also enjoyed vast choice of TV channels. Quality/price appreciated.

We booked a 4 night stay and added 2 more nights. We were in a deluxe king room with a sofa and coffee table. It came with a mini-fridge and decent size cupboard: one side to hang the other side 4 shelve sections. The room was clean and spacious. The restaurant was closed due to covid. Parking was underground. Across the street is a large indoor mall. We brought back some take-out and ate in the room and watched tv. We walked around each day around the nearby Byward market and enjoyed coffee and cheesecake at a cafe or an all day breakfast at the King Eddy Pub. We visited the National Art Gallery, we walked across the Alexander Bridge over the Ottawa River and visited the Museum of Canadian History on the Quebec side, we walked in front of the parliament buildings. One day we walked from the hotel then westward passing in front of the parliament buildings we crossed the portage bridge to the Quebec side, then followed the foot trail eastward along the river to the Alexander bridge crossed it to the Byward market, had dinner and back to the hotel. There are some small islands in the Ottawa River with a lot of seagulls. There were a number of Canada goose on the grassy areas alongside the trail. Another day we went to the Canadian War museum. It was a great stay.

When you stay at the novotel at ottawa it does feel as part of your family They do care about the hotel guest, each staff member try the best they can for you. with all the hardship they suffer, the hotel management do not save anything from the guests. I will replace my future stay in ottawa with any other hotel

Due to COVID, I wasn’t able to access some facilities as I hoped to. However, Novotel services was spot on. My room was so clean, spacious and nice and they have good customer service especially at the reception.