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Novotel Ottawa City Centre Hotel 4 stars

Customer review rating 4.3/5 9,428 reviews

ALLSAFE approved hotel

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Novotel Ottawa City Centre
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+ 13 Services

Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Jacuzzi
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 ottawa

Tel: +16132303033

Fax: (+1)6137604765

Check-in from 15h00

Check out up to 12h00

  • ACCESS : 

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our restaurants and bars


Type of cuisine: Regional

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday


Only guide dogs are allowed in food and beverage points of sale. Opening hours: 17:00-22:00 Wednesday - Saturday

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 167

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,428 reviews


TripAdvisor Rating 4.0/5

1,897 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awesome location, friendly staff.

Customer review rating 4.0/5

Gerhard R. Couples - 16/07/2021 Confirmed reviews ALL

Unfortunately with COVID, things are not easy (masks and dining).

Good stay

Customer review rating 4.0/5

Christine Business - 15/07/2021 Confirmed reviews ALL

Very clean room and very comfortable. Due to COVID restrictions, I would say the hotel was 90% empty, but despite this, for some reason, I had neighbours on both sides of my room which made the noise in the morning and late at night a little unpleasant. It just made me wonder why the guests were not dispersed more to ensure tranquility given the low occupation rate.

Nice hotel, great location !!!

Customer review rating 4.5/5

Heather Families - 14/07/2021 Confirmed reviews ALL

Easy check in. Clean room. Great location !! Sadly due to Covid, the pool was closed.

Well located . Steps from the Byward Market.

Customer review rating 5.0/5

Janet T. Couples - 13/07/2021 Confirmed reviews ALL

Staff were friendly and the room was spacious enough.

Great location, clean, friendly staff

Customer review rating 4.5/5

Annie B. Families - 13/07/2021 Confirmed reviews ALL

Perfect for the price

Excellent accommodation

Customer review rating 5.0/5

Margaret Solo - 13/07/2021 Confirmed reviews ALL

Second visit to this hotel and again totally satisfied with everything

Room was fine. Covid hampers amenities.

Customer review rating 3.5/5

Barry F. Friends - 12/07/2021 Confirmed reviews ALL

Front desk staff were awesome and friendly. Not thrilled about having to pay $28 per day for parking plus the city accommodation tax. Room was nice.

Extremely well located

Customer review rating 5.0/5

Fatou K. Business - 11/07/2021 Confirmed reviews ALL

Friendly, clean and affordable

Well located

Customer review rating 4.0/5

Anonymous Couples - 10/07/2021 Confirmed reviews ALL

Overall it was a good stay with the exception of the desk chair being very uncomfortable for any long periods of sitting. Staff was friendly, rooms adequate & clean.

Great Location

Customer review rating 4.5/5

Shaye Couples - 09/07/2021 Confirmed reviews ALL

We stayed for 2 nights and 3 days. We felt safe inside the hotel with the health and safety protocols imposed. It was just unfortunate that there were some occupant on the 3rd floor that were so loud at 2 in the morning during our 2nd night. When I called front desk, they sent someone to check it out but the noise went on until 4am.

Customer review rating 5.0/5

Anonymous Families - 09/07/2021 Confirmed reviews ALL

Jessie at the front desk was incredible. Her customer service skills were amazing and she was very kind.

Dated rooms make this a 3 stars not a 4 stars

Customer review rating 2.5/5

Michel Families - 06/07/2021 Confirmed reviews ALL

The location is perfect, the service was great but this hotel needs serious work in order to be considered a 4 stars hotel.

Customer review rating 3.5/5

Sheldon Families - 05/07/2021 Confirmed reviews ALL

The stay was average at the hotel. More safety measures for the pandemic needs to be implemented. There was no signs for distancing, elevators capacity, one door for in and out- which increases the risk for transmission, there needs to be more touchless switches/ doors, guest should have to fill out a self screening questionaire on a daily basis. Rooms was very clean, which was nice. Customer Service was excellent.

Good stay

Customer review rating 4.0/5

Obi Couples - 05/07/2021 Confirmed reviews ALL

We loved the King room with the modern renovated space. The washroom however didn’t have a vent fan. Parking should at least be included to the reservation. Had to pay for daily rates with a discount. Was well located for our trip being generally downtown.

Great location, great stay.

Customer review rating 3.5/5

Anonymous Friends - 02/07/2021 Confirmed reviews ALL

Very clean hotel centrally located. Friendly employees. However, I had an issue with the parking lot : My pass did not work and had to get it replaced twice during a 3 day stay. This should be addressed. Besides that, no complaints.

Excellent location, clean and the staff is awesome.

Customer review rating 5.0/5

Fabian R. Families - 01/07/2021 Confirmed reviews ALL

Since I arrive I fell in love with the French receptionist excellent stay I will surely come back .

Perfect location. Perfectly comfortable.

Customer review rating 5.0/5

Pamela Couples - 01/07/2021 Confirmed reviews ALL

We were very pleased with our choice of Novotel Ottawa downtown. Contrary to most hotel rooms, the air conditioning was relatively quiet and certainly required as weather was hot. We slept extremely well and also enjoyed vast choice of TV channels. Quality/price appreciated.

Location & comfort

TripAdvisor rating 4.0/5

Joyce K 31/03/2021 TripAdvisor review

We booked a 4 night stay and added 2 more nights. We were in a deluxe king room with a sofa and coffee table. It came with a mini-fridge and decent size cupboard: one side to hang the other side 4 shelve sections. The room was clean and spacious. The restaurant was closed due to covid. Parking was underground. Across the street is a large indoor mall. We brought back some take-out and ate in the room and watched tv. We walked around each day around the nearby Byward market and enjoyed coffee and cheesecake at a cafe or an all day breakfast at the King Eddy Pub. We visited the National Art Gallery, we walked across the Alexander Bridge over the Ottawa River and visited the Museum of Canadian History on the Quebec side, we walked in front of the parliament buildings. One day we walked from the hotel then westward passing in front of the parliament buildings we crossed the portage bridge to the Quebec side, then followed the foot trail eastward along the river to the Alexander bridge crossed it to the Byward market, had dinner and back to the hotel. There are some small islands in the Ottawa River with a lot of seagulls. There were a number of Canada goose on the grassy areas alongside the trail. Another day we went to the Canadian War museum. It was a great stay.

The attenation from all the hotel staff

TripAdvisor rating 5.0/5

eli487 Business - 22/02/2021 TripAdvisor review

When you stay at the novotel at ottawa it does feel as part of your family They do care about the hotel guest, each staff member try the best they can for you. with all the hardship they suffer, the hotel management do not save anything from the guests. I will replace my future stay in ottawa with any other hotel


TripAdvisor rating 5.0/5

ubaedithnonye 09/02/2021 TripAdvisor review

Due to COVID, I wasn’t able to access some facilities as I hoped to. However, Novotel services was spot on. My room was so clean, spacious and nice and they have good customer service especially at the reception.

Dear ubaedithnonye, Thank you for taking the time to write a review following your stay at The Novotel Ottawa. It is a delight to learn that you have had an enjoyable and comfortable experience during your stay and that the staff was able to help you have a great stay with us. Our guest's satisfaction is always our first priority. We look forward to welcoming you when the Covid situation will be over so that you can enjoy all the hotel facilities. Sincerely,

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