Name: Novotel Ottawa City Centre
Address: Ottawa, K1N 9M7, CANADA
Telephone: (+1)18556773033

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,687 reviews

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Description

Novotel Ottawa City Centre

Hotel that makes every moment matter

Dear Guests, We have increased our cleaning and disinfecting standards for the safety of our guests and our team members. We closely follow the recommendations of Ottawa Public Health and Health Canada to ensure your safety when staying with us.

Cyril Bulvestre, Hotel Manager

Situated in downtown Ottawa, just 5 minutes' walk from the fashionable Byward Market district, Novotel Ottawa offers an indoor pool, 24/7 fitness center and free WiFi. The lobby area has complimentary, pod-style work stations. Each modernly furnished guest room features a flat-screen LCD TV, a large ergonomic desk area and tea/coffee making facilities. Bathrooms include a hair dryer and complimentary toiletries. Located on site, the trendy Albion Rooms restaurant and bar uses local products.

Hotel extras

Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)
Naturally lit indoor pool, gym, sauna
8 flexible rooms for events that work
Rideau Shopping Centre (including one of the only Nordstrom in Canada)
Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Telephone +1 855-677-3033

+1 613-760-4765

NICHOLAS STREET EXIT

Highway exit

2 km / 1.24 mi 1 min drive

OTTAWA VIA RAIL STATION

Railway station

7 km / 4.35 mi 5 min drive

OTTAWA INTL

Int. airport 1 - full name

18 km / 11.25 mi 20 min drive

YOW

Int. airport 1 - IATA code

18 km / 11.25 mi 20 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

In summary

On site

Swimming pool
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Room

Standard Room with 1 King Bed, 210 sqf - 19.5 sqm

Max. number of persons: 2
Area: From 19 m² / 204 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room

Standard Room with 1 King Bed, 240 sqf - 22.3 sqm

Max. number of persons: 2
Area: From 22 m² / 236 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Satellite/cable colour TV
Business Desk(...)

Room

Superior Room with 1 King Bed - Single Sofa bed on request and upon availability

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Room

Superior Room with 1 king Bed and 1 Pull-out Sofa - Up to 4 people

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room

Superior Room with 2 Double Beds (Dimension: 53"x 80" / 135 x 200cm)

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Our guest reviews

Nigel B. Couples - 9/21/2022 Confirmed reviews ALL

Enjoyable vacation Friendly comfortable hotel

Dear Nigel B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. I am happy to hear that you liked most aspects of your stay. For the bottles, I will inform the concerned department. Once again thank you for the comments and for choosing us for your stay and we hope to see you again staying with us. Sincerely, Sona Abbasi Assistant Front Office Manager

The hotel was fine, no hot tub and overpriced

Cam Business - 9/21/2022 Confirmed reviews ALL

Stayed for a conference but was charged over double what I was expecting because my confirmation was different than what the hotel confirmation said regarding arrival and departure dates. Neither the front desk person nor the person who responded to my email could do anything about it. Two days later and haven’t heard anything. Was disappointed that the hot tub wasn’t open and that coffee wasn’t included in the price.

Dear Cam B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our reservation team in order to prevent any future occurrence. We fixed your billing and made the reimbursement. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager

Clean Room Poor client experience

Rob Business - 9/21/2022 Confirmed reviews ALL

The check in and room were good. When I called to the front desk to confirm our check out, the staff told me that we were scheduled to check out on Sunday Sep 18 (even though I had booked three days). We made arrangements to move to our next hotel sooner and then were advised that we were checking out a day earlier. Also, front desk could not find my Accor rewards number. I was able to call Accor and find the number and relay to the desk. Overall a good hotel, the front desk need help. I don’t know if I will use Novotel again. Thanks

Dear Rob N., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager

Good stay

Anonymous Solo - 9/21/2022 Confirmed reviews ALL

Hotel in a great location. Room was clean and spacious.

Dear Valued guest, Greetings from Novotel, Ottawa We very appreciate you taking your time for leaving the positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important for us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you in our hotel. Best regards, Front desk team

Convenient

Jateen Business - 9/20/2022 Confirmed reviews ALL

Service was good. Amenities could be better. Breakfast should be included for business corporate travel.

Dear Valued guest, Greetings from Novotel, Ottawa We very appreciate you taking your time for leaving the positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important for us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you in our hotel. Best regards, Front desk team

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

866 reviews 8/10 Location
1,003 reviews 7.3/10 Room
911 reviews 8.6/10 Service
18 reviews 4.7/10 WiFi
507 reviews 8.4/10 Cleanliness
452 reviews 5.3/10 Comfort
214 reviews 5.6/10 Amenities
208 reviews 8.1/10 Breakfast

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Novotel Ottawa City Centre

Description

Hotel extras

Hotel location

Access and transport

NICHOLAS STREET EXIT

OTTAWA VIA RAIL STATION

OTTAWA INTL

YOW

OTTAWA ART GALLERY

RIDEAU CANAL

BYWARD MARKET

BYWARD MARKET

RIDEAU CANAL

NATIONAL ARTS CENTRE

PARLIAMENT HILL

PEACEKEEPING MONUMENT

BYTOWNE CINEMA

PARLIAMENT HILL

NATIONAL ARTS CENTRE

NATIONAL WAR MEMORIAL

NATIONAL GALLERY OF CANADA

NATIONAL GALLERY OF CANADA

CANADIAN MUSEUM OF NATURE

MUSEUM OF NATURE

CASINO DE HULL

NATIONAL MUSEUM OF AVIATION

EDELWEISS SKI RESORT - WAKEFIELD

RIDEAU-CARLETON RACEWAY

MOONEY'S BAY

Hotel services

THE ALBION ROOMS RESTAURANT

ALBION ROOMS LOUNGE

Breakfast Non contractual photo

Pool

Fitness center Non contractual photo

Meetings & Events

Weddings Non contractual photo

Our accommodation(s)

Standard Room with 1 King Bed, 210 sqf - 19.5 sqm

Standard Room with 1 King Bed, 240 sqf - 22.3 sqm

Superior Room with 1 King Bed - Single Sofa bed on request and upon availability

Superior Room with 1 king Bed and 1 Pull-out Sofa - Up to 4 people

Superior Room with 2 Double Beds (Dimension: 53"x 80" / 135 x 200cm)

Executive Room with 1 King Bed and 1 Pull-out Sofa - Up to 4 people

Our guest reviews

Web-users rating

Our other establishments nearby

Fairmont Château Laurier

Fairmont Le Château Montebello