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Novotel Ottawa City Centre Hotel 4 stars

Customer review rating 4.3/5 9,192 reviews
Novotel Ottawa City Centre
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+ 22 Services
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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Standard Room with 1 King Bed, 210 sqf - 19.5 sqm

  • Max. number of persons: 2
  • Area: From 19m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 1 King Bed, 240 sqf - 22.3 sqm

  • Max. number of persons: 2
  • Area: From 22m²

Superior Room with 1 King Bed - Single Sofa bed on request and upon availability

  • Max. number of persons: 2
  • Area: From 25m²

Superior Room with 1 king Bed and 1 Pull-out Sofa - Up to 4 people

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 Double Beds (Dimension: 53"x 80" / 135 x 200cm)

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 King Bed and 1 Pull-out Sofa - Up to 4 people

  • Max. number of persons: 4
  • Area: From 40m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,192 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,865 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Weekend visit

TripAdvisor rating 4.0/5

Joyce K 27/02/2020 TripAdvisor review

We stayed 3 nights in an exec room. We changed the room after 1 night because it faced over the garbage pickup and delivery vehicles. The next room #415 faced the quiet inner courtyard. The room was good size and clean. Bed and duvet comfy. We made coffee with the coffeemaker. Lots of tv channels. Good water pressure in the shower. Parking is underground. Hotel is across from a major mall and in walking distance to Byward market, Parliament buildings, National Art gallery. The room rate a bit pricey. We didnt do breakfast. We ate out although the 2 hotel restaurants looked good. We would book again.

Friendly staff, outstanding breakfast, convenient location

TripAdvisor rating 4.0/5

KeithGUK 24/02/2020 TripAdvisor review

We stayed here for a week as a family holiday starting with Winterlude. We took in ice skating on the Rideau Canal, and outside Ottawa City Hall for which the location was perfect. It is opposite the Rideau Centre, which has an excellent food court - although it shuts at 6pm. The highlight of our stay was the breakfast. The breakfast manager from Sunday to Thursday was exceptionally welcoming. The chef - who did the best pancakes ever - was really accommodating and helpful to all of us. Particularly with our 10-year old daughter. He also did great omelettes with ingredients that you pick out yourself. The French pastries - apparently shipped from France - have that genuine taste and texture. I know this - having spend a lot of time in France. It is fair to say that the Novotel Ottawa delivered one of the nicest breakfast experiences I have ever had in a hotel. And I have had a lot of hotel breakfasts over the years. In general the staff at the Albion Rooms and the Reception were friendly and helpful. The Albion Rooms is a nice bar and restaurant. Their local beer selection is outstanding. The food was reasonably priced and nicely presented. The menu was probably a little "off-beat" for some tastes and there were only a couple of options for my vegetarian wife. Our room on the 9th floor was fine. Pretty standard for a Novotel. Just minor quibbles. It didn't have a hand towel rail. Our room was close to the elevator. The noise wasn't too intrusive, but it was there. Overall we enjoyed our stay at the Novotel Ottawa and I would definitely go back there again.

Customer review rating 4.3/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

Love staying at Novotel! Friendly staff and a great location. Room could use a microwave.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Your remark about the microwave will be sent to the management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref sassi

Awesome stay

Customer review rating 4.3/5

Peter V. Couples - 23/02/2020 Confirmed reviews ALL

Great location, professional staff, clean rooms, very pleased.

Dear Mr V., Many thanks for your wonderful feedback for The Novotel Ottawa and your kind words in relation to our hospitality and the service of our team. It gives us much happiness as it does you knowing that we are able to deliver upon all wishes. We always strive for excellence and we thank you for sharing your feedback. We hope to welcome you back soon. Sincerely, Achref Sassi
Customer review rating 4.3/5

J M. Couples - 22/02/2020 Confirmed reviews ALL

Only issue was on checking in. We had checked in online but upon arrival had to wait in a long line. Should be express line for those who check on line.

Well located

Customer review rating 4.3/5

Allie Business - 22/02/2020 Confirmed reviews ALL

Nice and clean rooms, friendly and helpful staff

Dear Mrs G., Many thanks for your wonderful feedback for The Novotel Ottawa and your kind words in relation to our hospitality and the service of our team. It gives us much happiness as it does you knowing that we are able to deliver upon all wishes. We always strive for excellence and we thank you for sharing your feedback. We hope to welcome you back soon. Sincerely, Achref Sassi
Customer review rating 4.3/5

Anonymous Business - 21/02/2020 Confirmed reviews ALL

I’m not coming back because there are no baths.

good accessible room setup

Customer review rating 4.3/5

Government O. C. Business - 21/02/2020 Confirmed reviews ALL

I did not need an accessible room but was assigned one. Aside from excessive guest noise from people waiting for the elevator, it was well appointed for people with mobility limitations. Gym facilities are good and richly provisioned.

Great hotel, great location, amazing restaurant!

Customer review rating 4.3/5

Ashley Business - 21/02/2020 Confirmed reviews ALL

I always stay at the Novotel when in town for work. It's in a great location, the staff are friendly and I can't get enough of the food and drinks and the Albion Rooms. The room was comfy and quiet as well. :)

Dear Mrs C., Thank you for taking the time to write a review following your stay at The Novotel Ottawa. It is a delight to learn that you have had an enjoyable and comfortable experience during your stay and that the staff was able to help you have a great stay with us. Our guest's satisfaction is always our first priority. We look forward to welcoming you the near future. Sincerely, Achref Sassi

Nice hotel. Great location

Customer review rating 4.3/5

Challenger Business - 20/02/2020 Confirmed reviews ALL

Have stayed here before. Great service. Comfy firm beds. Clean room. Only issue was the room was very warm and I could not get the controls to make it cooler. I was there in February too.

Nice stay

Customer review rating 4.3/5

Fm Business - 20/02/2020 Confirmed reviews ALL

I was in Ottawa on work trip and stayed for one night at Novotel. I really a hair dryer which was at the bathroom so I was really satisfied with that. My room was clean and there were plenty of towels. The internet speech was good as well. Thanks.

Dear Mrs M., Many thanks for your wonderful feedback for The Novotel Ottawa and your kind words in relation to our hospitality and the service of our team. It gives us much happiness as it does you knowing that we are able to deliver upon all wishes. We always strive for excellence and we thank you for sharing your feedback. We hope to welcome you back soon. Sincerely, Achref Sassi

well located

Customer review rating 4.3/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

Good wifi connection and in-room safe were important features.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback.We are very glad to see that you had a comfortable stay with our Wifi connection and the in-room safe. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi

Great location, very friendly staff, comfortable bed and excellent breakfast!!

Customer review rating 4.3/5

Gary M. Business - 19/02/2020 Confirmed reviews ALL

I had a wonderful few days stay in your hotel while I was in Ottawa for a work conference. The staff were friendly and courteous, the breakfast was fantastic. Special mention to I believe Ignado who was a pleasure to deal with each morning. All in all it was a wonderful stay and I would be happy to stay again.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with Ignacio and all the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi

good location

Customer review rating 4.3/5

Tony Couples - 19/02/2020 Confirmed reviews ALL

excellent stay. Perfect location and check in staff was very helpful. Parking was a bit of a challenge but likely due mainly to it being family day weekend and Winterlude. Rooms were clean and comfortable

Dear Mr M., Thank you for taking the time to write a review following your stay at The Novotel Ottawa. It is a delight to learn that you have had an enjoyable and comfortable experience during your stay and that the staff was able to help you have a great stay with us. Our guest's satisfaction is always our first priority. We look forward to welcoming you the near future. Sincerely, Achref Sassi

Friendly staff, reasonable rooms but a few missing details

Customer review rating 4.3/5

Anonymous Families - 19/02/2020 Confirmed reviews ALL

Front desk staff were friendly and helpful and room was clean. Was missing conditioner and cream in room and was really chilly when we arrived. Also went to the pool one day and there wasn’t towels. Checked several times over our hour and an half time playing but never arrived and a giant basket of dirty towels wasn’t picked up

Great stay

Customer review rating 4.3/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Great front desk check in assistance.

Dear Mrs G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. Many thanks for your wonderful feedback for The Novotel Ottawa and your kind words in relation to our hospitality and the service of our team. It gives us much happiness as it does you knowing that we are able to deliver upon all wishes. We always strive for excellence and we thank you for sharing your feedback. We hope to welcome you back soon. Sincerely, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi

Great Location

Customer review rating 4.3/5

Robert Couples - 18/02/2020 Confirmed reviews ALL

I was visiting Ottawa to attend a hockey game, although not located near the game in Kanata, it was close to dedicated ground transportation to the game. It is located close to the Rideau Centre and the By Town market. The parking is a bit pricey(28.00) and is rather cramped although did include in/out privileges. I was satisfied with my stay and would book again.

Well located, clean, helpful staff.

Customer review rating 4.3/5

Anonymous Families - 18/02/2020 Confirmed reviews ALL

Thank you. We were well looked after in a clean, well located and helpful hotel.

Dear Mr R., What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely, Achref Sassi

Alright

Customer review rating 4.3/5

Anon Business - 17/02/2020 Confirmed reviews ALL

The only real issue with this hotel is that the door locks are battery operated and can die leaving you stranded until they are able to replace the battery

Great Location

Customer review rating 4.3/5

Tim Business - 17/02/2020 Confirmed reviews ALL

Thoroughly enjoyed my 2 week stay. Close to everything.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Achref Sassi
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