Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,167 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,167 reviews

TripAdvisor Rating  4.0/5  1,992 reviews

not happy with Novotel.

TripAdvisor rating 3.0/5

Temi D TripAdvisor review

The hotel itself was nice. However, they didn't let us know in advance about the underground parking was under construction. We pulled into the lot and got stuck in the parking lot. The door wouldn't open to let us out. We asked for help and that didn't happen so fast. We finally got out and were told to park across the street in the other lot. This lot was okay, but ended up costing us $50.00. Many guests were complaining about the parking. It was very cold and snowy. We ended up parking our car and taking uber. Our hotel room was okay, but no where to put your clothing, no dressers, except for a small closet. Next time we visit Ottawa, we will look for another hotel.

Dear guest, Thank you for taking the time and leave us a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. The parking below us is public and we do not own parking it is closed with a last-minute notice due to their construction going on. if you decide to give us another chance to serve you better, please get in touch with them directly at sonaabbasi@novotelottawa.com and I will make it up for your next stay. We apologize again for your experience and look forward to hearing back from you. Regards, Sona Abbasi Front Office Manager

Not what expected

Customer review rating 2.0/5

Mary-may Business - Confirmed reviews ALL

I chose to stay at this hotel because it promoted having a hot tub. I paid more than I wanted to knowing I would have this available and there was no hot tub. Also the fire alarm went off as a false alarm at 8 am and although this is understandable. Re entering the building was a pain and we had to wait forever in line to take the elevator. The person at the desk was not helpful or the friendliest. The water in the room was also not hot.

Great stay

Customer review rating 5.0/5

Marco V. Friends - Confirmed reviews ALL

Sona was wonderful she assisted our group and it was sincerely appreciated.

Helpful Staff

Customer review rating 4.5/5

Melissa Business - Confirmed reviews ALL

The staff are always super friendly and helpful. Bring conditioner ladies because they no longer supply in room but you can ask at front desk. Love the kettle for us tea drinkers!!

Dear Melissa S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

Good location, friendly staff, no waiting.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I came to Ottawa for meetings and the location was great, the service was fast and friendly and the room had all the amenities I needed. I found it quiet and I was able to rest well.

Dear Dana G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 973 reviews 7.8/10 Location
  • 1,212 reviews 6.6/10 Room
  • 992 reviews 7.9/10 Service
  • 14 reviews 3.2/10 WiFi
  • 576 reviews 7.2/10 Cleanliness
  • 529 reviews 5.1/10 Comfort
  • 305 reviews 7.8/10 Breakfast
  • 279 reviews 4.4/10 Amenities

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