Novotel Ottawa City Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,838 reviews
Novotel Ottawa City Centre
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+ 22 Services
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Room 1

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 6 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7
ottawa
canada

Tel: +16132303033

Fax: (+1)6137604765

Contact email

Check-in from 15h00

Check out up to 12h00

  • ACCESS :  

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS :45.425818, -75.689128

Our accommodations

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

Classic room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 1 king bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room - 2 double beds

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite - 1 king bed

  • Max. number of persons: 4
  • Area: From 32

Executive room - 1 king bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

THE ALBION ROOMS RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Albion Rooms Lounge & Dinning is inspired by a farm to table mentality. Our chef uses local produce to create an ever changing menu. The Bar is stocked with local craft beers, a creative selection of wines and exciting house made cocktails.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALBION ROOMS LOUNGE

Photo non contractuelle / Strictly non binding

Only guide dogs are allowed in food and beverage points of sale. Opening hours: 11.00 - 23.00 on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 167

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,889 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,838 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Courteous reception experience

Customer review rating 4.3/5

Andrew S. Couples - 03/12/2019 Confirmed reviews ALL

Staff courtesy was exceptional

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Jen Couples - 03/12/2019 Confirmed reviews ALL

Room was clean, ac didn't seem to work, only one coffee package in the room. Location was great.

Great room and even better staff.

Customer review rating 4.3/5

Ben Couples - 03/12/2019 Confirmed reviews ALL

If you’re looking for an amazing experience, stay here. Location is perfect for families or groups that want to enjoy downtown Ottawa.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant, except load neighbors at 2:30am on one night.

Customer review rating 4.3/5

Antonio M. Business - 03/12/2019 Confirmed reviews ALL

Pleasant, except load neighbors at 2:30am on one night.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

very pleasent

Customer review rating 4.3/5

Simone L. P. Couples - 03/12/2019 Confirmed reviews ALL

we enjoyed it very much. atmosphere was great. great staff

Dear Simone Le P., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unable to reduce room temperature

Customer review rating 4.3/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

The room temperature was too warm even with the window open. The thermostat was regulated so that the room temperature wouldn't go below 22 degrees.

Dear Nathalie G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We always strive to give the best service to our guests, so please do not hesitate in the future to contact us if you need assistance with the room temperature. Our maintenance crew are always happy to help. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Frank G. Families - 02/12/2019 Confirmed reviews ALL

Parking on P3 was very tight, had to park on P4. I stayed in room 715 and room had minimal lights. Except for the light in the entrance, every other light had to be turned on at the source. Bedrrom had no lights except in the headboard. In my room, one side worked and o è didn't. Should have some plug near sidetable so you can charge phone when you sleep or nap. As a travel agent, this will be a hard sell for me because of the issues above. I know you can't change any of them, however there are more hotels in the area with better amenties. Change my mind?

Great stay

Customer review rating 4.3/5

Kenda Business - 02/12/2019 Confirmed reviews ALL

Clean room, friendly staff and quiet, located in a central area. Would stay again!

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3 days in Ottawa

Customer review rating 4.3/5

Bruce Business - 02/12/2019 Confirmed reviews ALL

Novotel Ottawa was a great location for my training which was on Green Island. The bus stops just outside and goes straight across to the island. The Rideau Centre is right across the road and the hotel is located right be the food court entrance. Turn the other way and you're in the Byward Market where there are many good places to eat. I ate breakfast once in the hotel and did not get the buffet but ordered from the menu. They took the bacon right from the buffet which was kind of crappy as I had ordered from the menu and the buffet bacon wasn't very crispy. There are also lots of monuments and museums nearby.

Customer review rating 4.3/5

Nadine Families - 01/12/2019 Confirmed reviews ALL

Friendly staff. Cleanliness was good as we stayed in an updated room.

Dear Mrs D., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

parting level

Customer review rating 4.3/5

Vilay C. Couples - 01/12/2019 Confirmed reviews ALL

staying was excellent . But only thing is parting lot was no good . The customer service should be provide more details what level parting for the Novotel Hotel . We been wasting time in the parting don't know what level is . Other then that was a great to stay , we very happy to be stay at Novotel Hotel . Hopefully next we come visit Novotel Hotel again .

Dear Vilay c., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are trying our best to give the best service and we will make sure to give more details about the parking to avoid such situation in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

Our first room was cramped and bathroom was very odd with shower off centre and doorstop mid toilet, but staff addressed the issue relatively quickly to our satisfaction.

Customer review rating 4.3/5

Ken Business - 01/12/2019 Confirmed reviews ALL

As above we found our first room 637 was oddly laid out as the desk chair kept being blocked by the bed. As well the only shower head was a hand held wand that is in the corner meaning you had to move to one side of the shower to get wet. Also the door stop for the bathroom door interfered when sitting on the toilet. You had to turn yourself so your foot was not banging into the door stop. Also the creamer provided for the coffee machine does not mix with the coffee. No matter how much you stirred, once the coffee sat for a few seconds it would all come to the surface and clump. Additionally housekeeping did not provide replacement glasses on cleaning the room. In both cases it took 3 contacts with hotel staff before they were corrected. When we explained our displeasure to the staff we were originally told that there was nothing that could be done. On our second morning we had decided to find another hotel, however the lady who I believe was the Manager on Duty, happened to call as we were leaving and offered to show us another room, 320 which was completely to our satisfaction, with the exception of the coffee creamer, however when asked the staff provided us coffee cream from the restaurant.

Customer review rating 4.3/5

Michael Business - 30/11/2019 Confirmed reviews ALL

Nice hotel, good breakfast, service and location.

Excellent as ever

Customer review rating 4.3/5

Ciara H. Business - 29/11/2019 Confirmed reviews ALL

The Novotel is clean, bright and comfortable. The staff are friendly and helpful.

Convenient location and friendly staff.

Customer review rating 4.3/5

John Business - 27/11/2019 Confirmed reviews ALL

The location was convenient for an event at the Shaw Centre. The front desk staff were pleasant and helped me find my rewards club member number, which was helpful. The room on the second floor was a bit noisy with traffic.

Excellent accommodation, staff, food and location.

Customer review rating 4.3/5

Anonymous Business - 27/11/2019 Confirmed reviews ALL

The staff and the meals were particularly good.

Great room, fairly quiet hotel, amazing food!

Customer review rating 4.3/5

Siri B. Business - 27/11/2019 Confirmed reviews ALL

Excellent service at front desk - lovely staff! Loved the bed and the room (shower too!). Clean, modern space. Food catered to our work event was amazing (salmon was delicious!). Great location. Highly recommend!

Fun and very convenient.

Customer review rating 4.3/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

We had a good time and like the location, pool and restaurant downstairs. A few things that could use improvement were the not working fridge, old carpet hallway on 8th floor and few narrow parking spots.

Comfy cozy right in the heart of downtown Ottawa

Customer review rating 4.3/5

Amy Business - 26/11/2019 Confirmed reviews ALL

I stayed here for 3-4 days back in October for a conference. The rooms are compact, modern and practical. Well-situated just steps from Byward Market and the Rideau Centre. Would definitely recommend to family and friends for business or leisure!

The temperature in the room was incontroled...very hot and I was told, there was nothing they could do and to keep the window open.

Customer review rating 4.3/5

Muriel L. Business - 26/11/2019 Confirmed reviews ALL

The conference room, dining area and meal was great but very expensive.

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