Novotel Ottawa City Centre Hotel 4 stars

I am not happy that I looked at my MC bill and saw an extra 100.00 charge on the bill. No one explained that it was a security deposit. I had to call to find out.. How long does it take to remove it.. Please advise.. It was very upsetting to see that without any prior knowledge..

I think you should clearly state that parking is extra $$.

Good location. Room is clean. Staffs are friendly. Only downside was room 322 where I stayed has relatively week sound proofing and I can often hear people talking in the next room at night and early in the morning

Wish we would have had a decent fridge as the one we had wasn't the greatest

Room was clean, would have preferred some conditioner with the soap dispensers but all else was good

We were in town for my daughter's wedding and this was the hotel that was designated for guests - reasonable rate, easy parking, friendly and knowledgeable staff, clean room and bathroom with most of the usual amenities. Located within easy walking distance to all the downtown Ottawa attractractions/shopping/restaurants etc. Good stay overall once we arrived - the only thing I might mention was having to call the hotel several times for them to answer the phone when booking, and being quoted incorrect rates when the reservation was made. When we arrived however, the rates were as expected for the entire three night stay, and everything ran very smoothly.

I liked the hotel the underground parking was great especially because it was raining

Loved the birthday surprise! It was a wonderful stay and we look forward to our next one.

Great friendly front desk staff. Room was comfortable, lobby and common areas were not the cleanest, and parking was not ideal.

Easy walk to the 3 venues for the wedding and many other locations. Easy navigation within the hotel. Difficult to get to with Ottawa one way streets. Actual directions for anyone driving there would be very welcome. The special wedding prices were not easy to access but easily fixed with a phone call.

Front desk service was really standout, makes Novotel feel like a higher budget hotel. I wish I had taken the people's names because the girl at check-in and the fellow at checkout were both excellent. I stay in a lot of hotels and the warm and efficient service as well as cleanliness keeps me coming back. Best hotel service in the city! I do wish there was a non-buffet or more breakfast options for COVID safety travels. And the new soap is absolutely horrible way too strongly scented. It would be nice if rooms had hand sanitizer in them as well, lots of places are offering that now. But the main thing is the service is A+++ and it keeps me coming back. The fridge is and shower were spotless too, so housekeeping is pretty top notch.

All the staff welcoming and doing the best they can.

We stayed at Novotel Ottawa Aug 20-23. We had 2 rooms booked for us and 2 older kids. Parking our truck in the under ground hotel parking was challenging. There were not many spaces we could fit our Ford F-150 and we luckily found the last spot big enough. Our rooms were directly across form the ice machine and our first night sleep was very bad as the ice machine was used constantly until 1am. Traffic noise was very bad in this room too. We asked to be moved and they did find us 2 new rooms away from ice machines and seemed to be much quieter side for traffic noise. Much better the following 2 nights. The rooms were clean and updated but no fans in bathrooms and not enough towels. Restaurant was good/average typical breakfast buffet. The location was fantastic for walking everywhere. The pool was fully booked for our first day at check in but we booked 2 time slots for the next 2 days. Overall our stay was good/average. We probably wouldn’t stay there again mostly because of the parking issue with our vehicle.

We came for a girls weekend and was pleasantly surprised. The room was great, location was excellent, right by The Byward Market and shopping. Sights all walkable from location. Will definitely be back. Great job with all the Covid protocols, felt very safe.

We felt at home! All employees, from the general manager to the waitresses & front desk agents, were very customer service oriented and helpful. Pool was nice. Breakfast buffet 😋 yummy. We frequently go to this hotel and love it!