Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,687 reviews

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,687 reviews

TripAdvisor Rating  4.0/5  1,956 reviews

Customer review rating 4.0/5

Nigel B. Couples - Confirmed reviews ALL

Enjoyable vacation Friendly comfortable hotel

Dear Nigel B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. I am happy to hear that you liked most aspects of your stay. For the bottles, I will inform the concerned department. Once again thank you for the comments and for choosing us for your stay and we hope to see you again staying with us. Sincerely, Sona Abbasi Assistant Front Office Manager

The hotel was fine, no hot tub and overpriced

Customer review rating 1.5/5

Cam Business - Confirmed reviews ALL

Stayed for a conference but was charged over double what I was expecting because my confirmation was different than what the hotel confirmation said regarding arrival and departure dates. Neither the front desk person nor the person who responded to my email could do anything about it. Two days later and haven’t heard anything. Was disappointed that the hot tub wasn’t open and that coffee wasn’t included in the price.

Dear Cam B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our reservation team in order to prevent any future occurrence. We fixed your billing and made the reimbursement. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager

Clean Room Poor client experience

Customer review rating 2.0/5

Rob Business - Confirmed reviews ALL

The check in and room were good. When I called to the front desk to confirm our check out, the staff told me that we were scheduled to check out on Sunday Sep 18 (even though I had booked three days). We made arrangements to move to our next hotel sooner and then were advised that we were checking out a day earlier. Also, front desk could not find my Accor rewards number. I was able to call Accor and find the number and relay to the desk. Overall a good hotel, the front desk need help. I don’t know if I will use Novotel again. Thanks

Dear Rob N., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Ottawa City Centre. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Assistant Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Hotel in a great location. Room was clean and spacious.

Dear Valued guest, Greetings from Novotel, Ottawa We very appreciate you taking your time for leaving the positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important for us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you in our hotel. Best regards, Front desk team

Convenient

Customer review rating 4.0/5

Jateen Business - Confirmed reviews ALL

Service was good. Amenities could be better. Breakfast should be included for business corporate travel.

Dear Valued guest, Greetings from Novotel, Ottawa We very appreciate you taking your time for leaving the positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important for us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you in our hotel. Best regards, Front desk team

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Other web-users rate our hotel

  • 866 reviews 8/10 Location
  • 1,003 reviews 7.3/10 Room
  • 911 reviews 8.6/10 Service
  • 18 reviews 4.7/10 WiFi
  • 507 reviews 8.4/10 Cleanliness
  • 452 reviews 5.3/10 Comfort
  • 214 reviews 5.6/10 Amenities
  • 208 reviews 8.1/10 Breakfast

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