Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,089 reviews

Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

ALLSAFE approved hotel

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,089 reviews

TripAdvisor Rating  4.0/5  1,974 reviews

Certificate of excellence 2022

Convenient location

Customer review rating 4.0/5

Andree Families - Confirmed reviews ALL

The hotel was fine nothing fancy but it was clean and relatively quiet. Located in a very convenient location walking distance from restaurants and the rideau centre. The underground parking was ok no issue until we tried to exit and the gate was slow at lifting and once it was up i began making my way out but the garage door would not open and the gate closed down on my car. I told the front desk and they simply told me to write to the company that own the underground parking.

Dear Andree M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. I am happy to hear that you have had a good time staying with us. it is our common goal to make the guests a home away from home. We are sorry for the parking incident, however, the parking belongs to another third party, which runs independently from the hotel. whenever an incident happens, the guest can get in touch with them and I am pretty sure they will be happy to assist. Thank you again for sharing your experience, and hope to see you again staying with us. Sincerely, Sona Abbasi Front Office Manager

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall pretty good. Location is great. Some noise on my first night. Shampoo could be smoother (made my hair very dry), and nice to have hair conditioner. :)

Dear Jorida C., We would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. We provide the hair conditioner upon the guest's request and it is unfortunate you didn't call reception for one. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely, Front Office Team

Great stay

Customer review rating 5.0/5

Don Families - Confirmed reviews ALL

My son and I stayed there as we were attending a open house at U of Ottawa. The location was perfect and the stay was very comfortable.

Dear Don B., Thank you for taking the time to share your positive experience at Novotel Ottawa. We are delighted to hear that our location was convenient for your visit to the University of Ottawa and that you found your stay with us comfortable. Our team strives to provide a welcoming and enjoyable experience for all our guests, and we are thrilled that we met your expectations. We hope to have the pleasure of welcoming you and your son back to Novotel Ottawa in the near future. Best regards, Mehdi Lassoued Assistant Front Office Manager

it was fine

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was really hot and the A/C was not working.

Dear Shiu Man K., Thank you so much for choosing to stay with us at Novotel Ottawa City Center. We truly appreciate your feedback and are sorry to hear that you experienced issues with the A/C in your room. We will look into this matter and ensure that we provide a more comfortable stay for you in the future. We hope to have the pleasure of welcoming you back soon and providing you with a more enjoyable stay Sincerely, Mehdi Lassoued Assistant Front Office Manager

Nice room

TripAdvisor rating 4.0/5

janeyes19 Families - TripAdvisor review

Spacious, clean room and comfortable bed. The shower was nice, but no conditioner was provided - only shampoo and body wash. Our room felt too hot, but we could not turn down the temperature. We had to park across the street because the garage was too low to accommodate our car with a rooftop cargo carrier.

Dear Jane, Thank you so much for taking the time and reviewing your stay at Novotel Ottawa. I am happy to hear that you enjoyed most aspects of your stay. for the conditioner we provide upon the guests' request, it is unfortunate you didn't call reception to get one. We apologize for the inconvenience. for your next stay, if you decide to come back to Ottawa, please get in touch with me directly and I will do something nice for you :) Regards, Sona Abbais Front Office Manager

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Other web-users rate our hotel

  • 959 reviews 8.1/10 Location
  • 1,194 reviews 7.1/10 Room
  • 1,057 reviews 8.4/10 Service
  • 20 reviews 4.6/10 WiFi
  • 605 reviews 7.9/10 Cleanliness
  • 542 reviews 5.1/10 Comfort
  • 274 reviews 4.8/10 Amenities
  • 259 reviews 7.7/10 Breakfast

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