Novotel Ottawa City Centre Hotel 4 stars

The room temperature was too warm even with the window open. The thermostat was regulated so that the room temperature wouldn't go below 22 degrees.

Parking on P3 was very tight, had to park on P4. I stayed in room 715 and room had minimal lights. Except for the light in the entrance, every other light had to be turned on at the source. Bedrrom had no lights except in the headboard. In my room, one side worked and o è didn't. Should have some plug near sidetable so you can charge phone when you sleep or nap. As a travel agent, this will be a hard sell for me because of the issues above. I know you can't change any of them, however there are more hotels in the area with better amenties. Change my mind?

Clean room, friendly staff and quiet, located in a central area. Would stay again!

Novotel Ottawa was a great location for my training which was on Green Island. The bus stops just outside and goes straight across to the island. The Rideau Centre is right across the road and the hotel is located right be the food court entrance. Turn the other way and you're in the Byward Market where there are many good places to eat. I ate breakfast once in the hotel and did not get the buffet but ordered from the menu. They took the bacon right from the buffet which was kind of crappy as I had ordered from the menu and the buffet bacon wasn't very crispy. There are also lots of monuments and museums nearby.

Friendly staff. Cleanliness was good as we stayed in an updated room.

staying was excellent . But only thing is parting lot was no good . The customer service should be provide more details what level parting for the Novotel Hotel . We been wasting time in the parting don't know what level is . Other then that was a great to stay , we very happy to be stay at Novotel Hotel . Hopefully next we come visit Novotel Hotel again .

As above we found our first room 637 was oddly laid out as the desk chair kept being blocked by the bed. As well the only shower head was a hand held wand that is in the corner meaning you had to move to one side of the shower to get wet. Also the door stop for the bathroom door interfered when sitting on the toilet. You had to turn yourself so your foot was not banging into the door stop. Also the creamer provided for the coffee machine does not mix with the coffee. No matter how much you stirred, once the coffee sat for a few seconds it would all come to the surface and clump. Additionally housekeeping did not provide replacement glasses on cleaning the room. In both cases it took 3 contacts with hotel staff before they were corrected. When we explained our displeasure to the staff we were originally told that there was nothing that could be done. On our second morning we had decided to find another hotel, however the lady who I believe was the Manager on Duty, happened to call as we were leaving and offered to show us another room, 320 which was completely to our satisfaction, with the exception of the coffee creamer, however when asked the staff provided us coffee cream from the restaurant.

Nice hotel, good breakfast, service and location.

The Novotel is clean, bright and comfortable. The staff are friendly and helpful.

The location was convenient for an event at the Shaw Centre. The front desk staff were pleasant and helped me find my rewards club member number, which was helpful. The room on the second floor was a bit noisy with traffic.

The staff and the meals were particularly good.

Excellent service at front desk - lovely staff! Loved the bed and the room (shower too!). Clean, modern space. Food catered to our work event was amazing (salmon was delicious!). Great location. Highly recommend!

We had a good time and like the location, pool and restaurant downstairs. A few things that could use improvement were the not working fridge, old carpet hallway on 8th floor and few narrow parking spots.

I stayed here for 3-4 days back in October for a conference. The rooms are compact, modern and practical. Well-situated just steps from Byward Market and the Rideau Centre. Would definitely recommend to family and friends for business or leisure!

The conference room, dining area and meal was great but very expensive.