Novotel Ottawa City Centre

Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,143 reviews

ALLSAFE approved hotel

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Hotel extras

  • Free WiFi, work space, LCD TV, mini fridge, espresso maker (only in upgraded rooms)

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

  • ACCESS: 

  • By plane

    OTTAWA INTL At 18km / 11.25 miles

  • By car

    NICHOLAS STREET EXIT At 2km / 1.24 miles

  • By train

    OTTAWA VIA RAIL STATION At 7km / 4.35 miles

GPS:45.425818, -75.689128

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


The Albion Rooms Restaurant & Lounge is temporarily closed for inside dining. Room Service remains available

Our accommodation(s)

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV, laptop size safe, mini fridge, hair dryer, alarm clock, tea/coffee. Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, laptop safe, tea/coffee, fridge, & hair dryer.

Our guest reviews

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,143 reviews

TripAdvisor Rating  4.0/5  1,939 reviews

Certificate of excellence 2022

Well located, good stay, friendly and helpful staffs

Customer review rating 4.5/5

Jen Friends - Confirmed reviews ALL

We arrived around 1pm, and glad the room is ready for us. Staff to check in was friendly and helpful when I asked direction for the tulip fest. Only thing was I booked direct from hotel which I prefer, however found out it can be cheaper to book through other website for the same hotel.

Room good; staff helpful

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great that you have large size bottles for soap, bath gel and shampoo. However the pump mechanism on each bottle is poorly designed. They don't pump! the user has to pull the pump up , then pump down, then pull up etc. repeating this to get the liquid out. Aggravating! there are many pumps available that don't have this issue. Please consider replacing these.

Well located, amazing comfortable room.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything was amazing, great check in and check out experience. Room was clean and very modern.

Great BUT…..

Customer review rating 3.5/5

Morti Friends - Confirmed reviews ALL

You did well UNTIL…. Not impressed that after checking out and paying the invoice my credit card acct gets an incidental charge applied that would later be removed. Poor judgement with this. I called to inquire as it was not expected and out of the blue. Front desk mentioned the charge would be reversed over next couple of days. IT SHOULDN’T BE APPLIED in the first place! There shouldn’t be a surprise after already paying and checked out.

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Was a pleasant stay, nice clean room. Location, location

Customer review rating 4.0/5

Lisa E. Solo - Confirmed reviews ALL

Everything was fine except I could not connect to the internet. So I could not get updates on my phone. Very frustrating! But the room was fine.

Very confortable and close to byway market

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Good bilingual service. Beds were comfortable.

Excellent Stay

Customer review rating 5.0/5

Steve Business - Confirmed reviews ALL

Comfortable room, friendly staff and fantastic restaurant.

well located

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Liked the daily cleaning and modern furniture in room

Well located

Customer review rating 4.0/5

Y. R. Families - Confirmed reviews ALL

We had a great stay. Staff were friendly and very efficient. Location is amazing! Literally steps away from Byward market, Rideau Centre, amazing restaurants and bars and the Parliament buildings. Only drawback was our room was very small. Still comfortable but we should have asked for a room that had a bit more space to walk especially since we shared with kids.

excellent service and good location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

service at reception was excellent, room was fine and parking available, nothing to complain about.

Love this hotel! Location is Fab!

Customer review rating 5.0/5

Angele C. Business - Confirmed reviews ALL

Check in was wonderful, quick and easy. The front desk staff were amazing. Room was beautiful, modern and clean. Within walking distance of trendy pubs and restaurants. The pub right in the hotel is actually fantastic! The female bartender there is phenomenal! Super comfy bed. I will be staying here again!

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Food and room was good. Easy accessibility to the best places in town. The staff was cordial and warm. The only think I didn’t like was the bedsheets in the room. They made our sleep rather uncomfortable.

Friendly staff, great location

Customer review rating 4.5/5

Keiko Families - Confirmed reviews ALL

Pro: Location. Friendly staff. Parking($28 is way cheaper than other parking around there, and easy access P3 from hotel elevator). Arran collections(shampoo, Shower gel, hand soap) smell so great. Con: Very thin wall. Actually I even could hear my next door’s conversation so I always turned on YouTube to distract myself.

Good stay

Customer review rating 4.0/5

Everton C. Couples - Confirmed reviews ALL

Hotel Room stay was amazing. Parking was terrible. Not sure why the parking spaces are so small. That was a nightmare to experience.


TripAdvisor rating 1.0/5

jjtor2021 TripAdvisor review

There were many public health and safey violations. Only 1 of 3 small elevators working. Packed elevators, long waits. Room not clean on check-in. Buffet no protection, utensils not changed, no sanitizing or gloves. Dirty dishes.

Dear customer, Thank you again for your comment regarding your stay. As previously explained, we have indeed had a maintenance of our elevators which resulted in two of the three available elevators being blocked. For the restaurant, and more precisely the breakfast, we strictly follow the Ontario rules which allows us to have our breakfast buffet open. Each customer must wear a mask as soon as they leave their table and must have an up-to-date vaccination passport which is checked before they can enter the restaurant. Sincerely

Steps away from Byward Market

TripAdvisor rating 5.0/5

Peepeee TripAdvisor review

Liked our superior King bed rm. It was Very spacious and clean. We will always stay at Novotel as Rideau Centre and Byward Market are steps away fr the hotel. Lots of good restaurants close by. Unv of Ottawa Is also walkable

Average stay

TripAdvisor rating 3.0/5

Krisadd77 TripAdvisor review

We stayed at Novotel Ottawa Aug 20-23. We had 2 rooms booked for us and 2 older kids. Parking our truck in the under ground hotel parking was challenging. There were not many spaces we could fit our Ford F-150 and we luckily found the last spot big enough. Our rooms were directly across form the ice machine and our first night sleep was very bad as the ice machine was used constantly until 1am. Traffic noise was very bad in this room too. We asked to be moved and they did find us 2 new rooms away from ice machines and seemed to be much quieter side for traffic noise. Much better the following 2 nights. The rooms were clean and updated but no fans in bathrooms and not enough towels. Restaurant was good/average typical breakfast buffet. The location was fantastic for walking everywhere. The pool was fully booked for our first day at check in but we booked 2 time slots for the next 2 days. Overall our stay was good/average. We probably wouldn’t stay there again mostly because of the parking issue with our vehicle.

Wonderful location and beautiful room

TripAdvisor rating 5.0/5

Go56921818130 TripAdvisor review

We came for a girls weekend and was pleasantly surprised. The room was great, location was excellent, right by The Byward Market and shopping. Sights all walkable from location. Will definitely be back. Great job with all the Covid protocols, felt very safe.

Dear guest, Thank you for taking the time to write a review following your stay at The Novotel Ottawa. It is a delight to learn that you have had an enjoyable and comfortable experience during your stay and that the staff was able to help you have a great stay with us. Our guest's satisfaction is always our first priority. We look forward to welcoming you the near future. Sincerely,

Great place in Downtown Ottawa

TripAdvisor rating 5.0/5

pafaucon TripAdvisor review

We felt at home! All employees, from the general manager to the waitresses & front desk agents, were very customer service oriented and helpful. Pool was nice. Breakfast buffet 😋 yummy. We frequently go to this hotel and love it!

Dear Pafaucon, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Sincerely,

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