Dear Andrzej H., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our beautiful beach, pools, cleanliness and the friendly service of our team. We are especially happy that our pool team member was able to make your stay more pleasant. We are sorry that cigarette smoke affected your experience. We would like to mention that we already have designated non-smoking areas in our restaurant. Nevertheless, we understand your concern regarding the outdoor areas and will share your suggestion for clearer smoking and non-smoking zones with the responsible departments. We also appreciate your remarks regarding the bedding, Wi-Fi connection and lighting around the buildings. Your feedback will be shared with the respective teams for further consideration. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Kind regards, Your Swissotel Resort El Quseir Team

Dear Aneta S., Thank you for taking the time to share such detailed feedback about your stay at Swissôtel Resort El Quseir. We are delighted to hear that you had a very enjoyable stay and appreciated the intimate atmosphere of our resort, the beautiful beach, and the opportunity to swim in the lagoons. It is wonderful to know that you enjoyed the quality and variety of our food, as well as the friendly service provided by our chefs and service team. A special thank you for your kind recognition of Julia Müller, Hamdy, our pasta chef, and all our team members. We will be pleased to share your compliments with them, as positive feedback like yours is a great motivation for everyone. We also appreciate your constructive comments regarding the room setup, bathroom amenities, beverage service, and bar experience. Regarding the coffee and tea service, we understand your suggestion for self-service stations. However, we have intentionally chosen table service to provide greater comfort and a more personalized experience for our guests, allowing them to relax while our team attends to their needs. We are also sorry to learn that some aspects of your dining experience at Scheherezad did not fully meet your expectations, particularly the lamb dish and the preparation of the Balada salad. Your comments have been shared with our culinary team for review. Additionally, we appreciate your observations regarding the preparation and consistency of beverages at the bar. Thank you once again for your honest and balanced review. We are delighted that you enjoyed your holiday overall and hope to welcome you back for another relaxing stay in the future. Kind regards, Your Swissôtel Resort El Quseir Team

Dear Anna R., Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our beautiful location and found the resort to be a relaxing place to unwind. It is especially rewarding to know that you were pleased with the cleanliness of your room and found it both beautiful and comfortable. Your kind comments are highly appreciated and will be shared with our team, who work hard to create memorable experiences for our guests. We sincerely hope to welcome you back for another relaxing and enjoyable stay in the near future. Kind regards, Your Swissôtel Resort El Quseir Team

Dear Karolina K., Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed the atmosphere and style of the resort and, especially, that our team made you feel so welcome. We will be happy to share your kind compliments with our waiters and Ali from the Entertainment Team. Thank you also for your feedback regarding the WiFi and sustainability. We are currently improving our WiFi system to provide a faster and more reliable connection throughout the resort. Sustainability is an important focus for us, and we are continuously working on further improvements. We are working towards reducing single-use plastics, including the gradual replacement of bottled water with refillable solutions such as Brita water. Thank you again for your valuable feedback and for recognizing the efforts of our team. We hope to welcome you back to Swissôtel Resort El Quseir in the future. With kind regards, Your Swissôtel Resort El Quseir Team

Dear Anna R., Thank you very much for your wonderful review and for your kind words. We are delighted to hear that you enjoyed the cleanliness, location, and friendliness of our team. It is also great to know that you were very satisfied with our sustainability efforts. Your positive feedback means a lot to us and motivates us to continue improving. We look forward to welcoming you back in the future. WIth best regards, Your Swissôtel Resort El Quseir Team

Dear Michal B., Thank you very much for your wonderful review! We are delighted to know that you had such an enjoyable stay with us and that you were satisfied with your overall experience. It is especially rewarding to hear that you appreciated our excellent service, delicious food, and evening entertainment. We are also pleased that our team was able to accommodate you upon your early morning arrival and that you found your room clean and well maintained throughout your stay. Your kind words about our animation team and lifeguard mean a great deal to us, and we will be sure to share your appreciation with them. They will be thrilled to know they helped make your holiday even more enjoyable. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Swissôtel Resort El Quseir for another memorable stay. With best regards, Your Swissotel Resort El Quseir Team

Dear Wiktoria M., Thank you so much for your wonderful review and for choosing to spend your vacation with us. We are delighted to hear that you enjoyed Egypt's beautiful scenery, our well-maintained beach, delicious and varied cuisine, and the attentive service provided by our team. Your kind words about our cultural animators, waiters, and bartenders mean a great deal to us, and we will be sure to share your compliments with everyone. We also sincerely appreciate your honest feedback regarding our rooms. We understand that their current standard does not fully meet the expectations of today's travelers. We are pleased to share that a room renovation project is planned, and we look forward to offering our guests a more modern and comfortable accommodation experience in the near future. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon so you can experience these exciting improvements firsthand. Kind regards, Your Swissotel Resort El Quseir Team