Dear Mr. Dmitry F., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that your overall experience was positive. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations. Please accept our apologies for any discomfort caused. Your comments are truly appreciated and have been carefully noted, as they help us to continuously improve and enhance the guest experience. Thank you once again for your valuable feedback. Yours sincerely, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Mr. A., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our friendly and welcoming staff, clean and comfortable rooms, pleasant atmosphere in the corridors, as well as the fast lift and prompt service. We also appreciate your comments regarding the amenities and your experience during your stay. Please be assured that your feedback has been noted and shared with the relevant teams for attention. We truly appreciate your stay and hope to have the pleasure of welcoming you back again in the future. Warmest regards, Pasinee S. General Manager

Dear Bakhtiniso, Thank you very much for sharing your gracious review. We are delighted to learn that you appreciated the attentive and courteous service of our team, the impeccable cleanliness of your room, and the comfort of our swimming pool facilities. It is also a pleasure to know that our prime location enhanced the overall quality of your stay. Your kind feedback is sincerely valued and will be shared with our team as encouragement to continue delivering exceptional experiences. We look forward to the pleasure of welcoming you back for another memorable stay. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Igor, Thank you very much for your wonderful feedback. We are truly delighted to know that your experience with us met the highest standards. Your kind words are greatly appreciated and serve as a true complement to our team’s dedication to excellence. We look forward to the pleasure of welcoming you back for another exceptional stay in the future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Vladimir Z., Thank you for taking the time to share your feedback with us. We are pleased to hear that the hotel met your expectations and that you appreciated our daily housekeeping service as well as the friendliness of our team. We also appreciate your comment regarding the lack of a balcony. We understand that having a space to dry items after visiting the beach can be very convenient, and your suggestion is valuable. Your feedback has been shared with our management team for consideration as we continue to improve our guest experience. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future. Best regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Natalia, We sincerely thank you for taking the time to share your feedback. We are pleased to learn that you found the accommodation comfortable and that your stay met your expectations. Your kind remarks are greatly appreciated and serve as encouragement for our team to maintain the highest standards of hospitality. We truly value your patronage and look forward to the opportunity of welcoming you back in the future. Yours faithfully, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Уважаемый(ая) Azer A., Благодарим вас за то, что нашли время поделиться своим отзывом. Нам искренне жаль узнать, что номер не оправдал ваших ожиданий, особенно в отношении вентиляции, качества постельных принадлежностей и уровня влажности. Примите, пожалуйста, наши искренние извинения за доставленные неудобства. Такой уровень комфорта не соответствует стандартам, к которым мы стремимся. В настоящее время наша команда проводит проверку состояния номера, включая работу вентиляционной системы и качество постельных материалов, чтобы оперативно внести необходимые улучшения. Мы искренне благодарим вас за то, что обратили наше внимание на эту проблему. Ваши комментарии также будут учтены в наших дальнейших планах по улучшению условий проживания и повышению стандартов качества в номерах. С уважением, Pasinee Генеральный менеджер

Dear Akbota, Thank you very much for your kind review. We are delighted to learn that you appreciated the comfortable accommodation during your stay with us. Your positive feedback is truly encouraging and will be shared with our team, as it inspires us to continue providing a pleasant and relaxing experience for all our guests. We look forward to welcoming you back again in the near future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Inga, Thank you for your detailed feedback. We are pleased to hear that you enjoyed your stay, especially our comfortable rooms, cleanliness, swimming pool, and the friendliness of our team. We appreciate your comments regarding the lack of balconies and nearby dining options, and we value your understanding. Thank you once again, and we look forward to welcoming you back in the future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Nikita, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us. We also appreciate your suggestion regarding the provision of more slippers and towels. Your comments are valuable to us and have been shared with our team for further improvement. We look forward to welcoming you back again in the future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Уважаемый Кирилл K., Благодарим вас за то, что поделились своим отзывом. Нам искренне жаль, что ваше пребывание оказалось менее комфортным, чем вы ожидали. Мы внимательно приняли к сведению ваши комментарии о состоянии номера, чистоте, уровне шума и общем впечатлении — мы понимаем, насколько это могло быть неприятно. Пожалуйста, знайте, что такой опыт не отражает тот уровень заботы и качества обслуживания, к которому мы стремимся. Все отмеченные вами моменты переданы нашей команде для улучшения условий и повышения комфорта для гостей. Мы искренне ценим, что вы нашли время сообщить нам об этом, — такие отзывы помогают нам расти и становиться лучше. Надеемся, что в будущем у нас будет возможность приветствовать вас снова и предоставить более приятное и комфортное пребывание. С теплыми пожеланиями, Pasinee S. General Manager

Уважаемый Алексей Журавлёв, Благодарим вас за прекрасный отзыв. Мы очень рады узнать, что ваше пребывание у нас прошло комфортно и приятно. Нам особенно приятно слышать, что вам понравились чистые номера, регулярная уборка, ухоженная территория, а также наши завтраки и кухня. Особую благодарность выражаем за ваши добрые слова о внимательности и отзывчивости нашего персонала. Такая оценка очень важна для нашей команды и вдохновляет нас продолжать предоставлять высокий уровень сервиса. Мы искренне рады, что вы прекрасно провели время у нас, и что чистота, порядок и обслуживание полностью соответствовали вашим ожиданиям. Ещё раз благодарим вас за выбор нашего отеля. Будем рады приветствовать вас вновь и сделать ваше следующее пребывание таким же приятным. С наилучшими пожеланиями, Pasinee S. General Manager

Dear Mr. K., Thank you for taking the time to share your feedback. We are truly sorry to hear about your unpleasant experience during your stay with us. Please accept our sincere apologies for the discomfort you encountered, particularly regarding the issues you mentioned. This is certainly not the experience we aim to provide for our guests. Your comments are extremely valuable to us, and we take them very seriously. We have noted your concerns and will review them carefully with our team to identify areas for improvement. Ensuring a comfortable environment and a variety of dining options for all guests is very important to us, and your feedback will help guide our efforts moving forward. Please know that we are committed to improving our facilities and services so that we can provide a much better experience for our guests in the future. Thank you again for bringing these matters to our attention. We truly appreciate your feedback and will take it as an opportunity to improve. Best regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Alla G., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay, and we truly appreciate your special compliments for our cuisine. Your feedback means a lot to our team, and we look forward to welcoming you again soon. Best regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Orkhan A., Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the noise from the air conditioning and outside areas, as well as the condition of the blankets. Please note that the air conditioner has multiple fan modes, which may sometimes produce additional noise. Rest assured, your comments have been shared with our maintenance and housekeeping teams to address these issues promptly. We are, however, pleased to hear that you enjoy the service and kindness of our staff member. Your kind words will be shared with the team as encouragement. We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Уважаемая Кучинова Ирина, Большое спасибо за ваш прекрасный отзыв! Мы очень рады услышать, что вам понравилось наше обслуживание и что наша команда всегда была готова помочь. Нам приятно знать, что расположение отеля, трансфер к морю и близлежащие магазины сделали ваше пребывание ещё более комфортным. Мы особенно рады, что чистота полностью оправдала ваши ожидания. Ваши добрые слова многое для нас значат, и мы будем рады вновь приветствовать вас у нас для ещё одного превосходного отдыха! С теплыми пожеланиями, Pasinee S. General Manager

Dear Eduard S., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay at our property. Your kind words are greatly valued and will be shared with our team as an encouragement to continue providing excellent service. We look forward to the opportunity to welcome you back for another exceptional experience. Kind regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Artem P., Thank you very much for your rating and for sharing your detailed feedback. We’re delighted to hear that you enjoyed the cleanliness of the hotel, our daily housekeeping service, the breakfast, and the swimming pool on the 8th floor. It’s also wonderful to know that our staff made a positive impression on you. We sincerely apologize for the inconvenience caused by the weak WiFi signal. Your feedback is very important to us, and we will work on improving it to provide a better experience for our guests. We truly appreciate your support and look forward to seeing you again. Warm regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub

Dear Ekaterina B., Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the lack of balcony, drying facilities, and the condition of towels. Your comments regarding room comfort, facilities, and dining variety have been shared with our team for review and improvement. We truly appreciate your feedback, as it helps us enhance the experience for our future guests. We hope to have the opportunity to welcome you back and provide a better stay. Kind regards, Sunan Sr. Front Office Manager Mercure Phuket Patong Journeyhub