Victoria Golf Resort & Spa, Managed by Accor 5 sterren

Dear Mrs. B., Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the condition of the rooms and facilities. It is pleasing to hear that you valued our staff and enjoyed our restaurants. We are ware of the need to continue investing in our accommodation and facilities to meet our guests’ expectations. Your remarks regarding the prices of food and beverages have been noted and will be discussed internally. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind regards, Patricia Matias Lima Director of Rooms

Geachte mevrouw D., Hartelijk dank voor uw positieve feedback over onze locatie, het ontbijt en het restaurant RIA. Wij waarderen uw opmerkingen over de roof bar en de competentie van ons personeel. Uw suggestie voor een grondplan is waardevol en zal intern besproken worden om onze gasten beter van dienst te zijn. Met vriendelijke groet, Patricia Matias Lima Room Director

Beste Katrien C., Hartelijk dank voor uw positieve beoordeling. Wij zijn verheugd te horen dat u heeft genoten van uw verblijf en onze service heeft gewaardeerd. Uw complimenten over ons personeel en ontbijt worden zeer gewaardeerd. Met vriendelijke groet, Patricia Matias Lima Director of Rooms

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay at Victoria Golf Resort & Spa, managed by Accor. We are pleased to know that you appreciated our prime location close to the golf courses, the spacious and comfortable rooms, and the friendly and service-oriented attitude of our team. Your kind words regarding our colleagues at arrival and departure are especially appreciated and will be shared with them. We also thank you for your constructive comments regarding the balcony furniture, cleanliness details, breakfast experience, WiFi connection, and check-out process. Your observations are very valuable and have been noted carefully, particularly your suggestion to improve clarity around WiFi access information in the rooms. Regarding the balcony furniture, we regret that this aspect did not meet your expectations and appreciate your honest feedback, which will be reviewed internally as part of our continuous improvement efforts. We are grateful for your overall visit and for highlighting both positive aspects and areas where we can do better. Your feedback plays an important role in helping us enhance the guest experience. We hope to have the pleasure of welcoming you back again in the future for an even more seamless and enjoyable stay. Kind regards, Victoria Golf Resort & Spa, managed by Accor