Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit to your “home away from home”. Cordially, Iman El Gabaly Director of Guest Experience

Bonjour Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty to Accor and for choosing our property, of which we were thrilled to have you with us. Thank you for your high ratings, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Looking forward to the pleasure of welcoming you back to your “home away from home”. Cordially, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, Thank you very much for your feedback on your stay at Sofitel Cairo Downtown Nile. We take our customer feedback of utmost importance, at Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered by the limo service was not up to its usual fine standards. We have taken this very seriously and the matter was raised to the Limo Service management as a third part that are providing the service. To regain your trust, we have arranged a complimentary drop-off to your goodself for your departure, wishing that this will amend for the misfortunate incident that occurred, which with no doubt is not a norm. Your feedback will be influential in improving your experience for your next stay. We look forward to welcoming you back to the “Jewel of the Downtown Cairo” in the near future, assuring you that we will spare no effort to make your stay with us a most memorable and enjoyable one. Sincerely Yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, It was a pleasure to have the chance to host your goodself during your recent stay I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Downtown Nile. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Rest assured that your comment relevant to the need to employ staff that master the Spanish language will be shared with the hotel management for consideration. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Rest assured that we have shared your nice comment with the Food & Beverage team for them to know that hard work pays off. Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Director of Guest Experience

Dear Valued Guest. This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Referring to your comments relevant to the unfortunate incident that took place during first stay was due to a drunk guest that we wish to profusely apologize and rest assured that our team had handled the case and ensured that our guests are well protected and taken care of while in the hotel. We appreciate your sharing your concerns, wishing you a pleasant stay; once again please accept our sincere apologist for this unintentional portrayed bad impression, which with no doubt is not the norm. Let me apologize for any inconvenience caused to you, which I hope will not deter you from using Sofitel Cairo Downtown Nile for your future stays. Wishing you a magnifique day, Sincerely your, Iman El Gabaly Director Guest Experience

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Looking forward to the pleasure of welcoming your goodself back to your “home away from home”. Cordially, Iman El Gabaly Director of Guest Experience

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Looking forward to the pleasure of welcoming your goodself back to your “home away from home”. Cordially, Iman El Gabaly Director of Guest Experience

Dear Esteemed Guest, I would first of all like to thank you for taking the time to complete our survey and rating us exceptionally as it is with guests’ feedback that we are continuously able to monitor and enhance our services. Please rest assured that your constructive comment about the room will be shared with the department head concerned for further improvement. Thank you for your visit and we look forward to welcoming you back again in the near future.

Dear Esteemed Guest, I would first of all like to thank you for your high survey rating and positive comments about the hotel and team. It is with guests’ feedback that we are continuously able to monitor and enhance our services. Thank you again for your visit and we look forward to welcoming you again in the near future.

Dear Esteemed Guest, We would first of all like to thank you for taking the time to share your valuable opinion with us. It is with guests’ feedback that we are continuously able to monitor and enhance our services. Thank you also for your positive comments about the hotel and team. Thank you again for your visit and we look forward to welcoming you again in the near future.