Dear Daniela, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, spacious room, and the view of the Vltava River. Your compliments regarding our team’s service are truly appreciated. We look forward to welcoming you back in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Eckart, Thank you for your kind words and for choosing to stay with us again. We are delighted to hear that you enjoyed our prime location and the ambiance of our hotel. We look forward to welcoming you back on your next visit to Prague. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Kersten, Thank you for your kind words regarding our location and the service provided by our staff. We are pleased to know that you enjoyed your stay and found our hotel conveniently situated near the Vltava River and the city center. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Eva, Thank you for your positive feedback regarding your recent stay at The Mozart Prague. We are delighted to hear that you enjoyed our prime location and the ambiance of the hotel, as well as the spacious accommodations. Your kind words motivate us to maintain our high standards. Warm regards, Dorine Lemasson Front Office and Quality Manager

Sehr geehrter Herr D., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Sie die Lage und den Blick auf die Moldau geschätzt haben und unsere Mitarbeiter Ihnen freundlich begegnet sind. Wir nehmen Ihre Anmerkungen zu den Mängeln im Zimmer ernst und werden diese intern prüfen. Hinsichtlich des Frühstücks bedauern wir, dass es nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist uns wichtig, um die Qualität unserer Angebote kontinuierlich zu verbessern. Mit freundlichen Grüßen, Dorine Lemasson Leiterin Empfang und Qualitätsmanagement

Sehr geehrter C., Vielen Dank für Ihr positives Feedback zu Ihrer Erfahrung in unserem Hotel. Es freut uns, dass Ihnen die Lage, die Ruhe und die Sauberkeit gefallen haben. Ihr Lob ist für uns eine große Motivation. Mit freundlichen Grüßen, Dorine Lemasson Front Office und Qualitätsmanager

Sehr geehrte Frau S., Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt. Es freut uns zu hören, dass Ihnen das Zimmer und der Blick auf die Prager Sehenswürdigkeiten gefallen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Dorine Lemasson Leiterin Empfang und Qualität

Sehr geehrter Herr H., vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt bei uns. Wir freuen uns, dass Ihnen die Lage, das Ambiente und unser Frühstück gefallen haben. Ihre Anregung zur Parksituation nehmen wir gerne zur Kenntnis. Mit freundlichen Grüßen, Dorine Lemasson Leiterin Empfang und Qualitätsmanagement

Dear MR T., Thank you for your kind words regarding your recent stay. We are pleased to hear that our service met your expectations. We appreciate your feedback about the breakfast offerings and will consider your suggestions for improvement. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear MR. D., Thank you for your kind words regarding our location, staff, and facilities. We appreciate your feedback about the bathroon. Your comments are valuable, and we will consider them in our ongoing efforts to enhance the guest experience. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Josef, Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our location and the efforts of our dedicated staff. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear valued Guest, Thank you for taking the time to share your detailed feedback. We are glad to hear that your check-in and transfer went smoothly and that you appreciated our central location. We sincerely regret that certain aspects of your stay did not fully meet your expectations. Our hotel, being a historic property with baroque features, does require careful preservation of original elements, which sometimes limits modernization such as air conditioning or fixed heating in certain rooms. At the same time, we strive to combine historic charm with comfort and luxury, and your comments regarding furniture, electrical points, and bathroom facilities have been shared with our maintenance and operations teams for improvement. We truly value your insights and hope to have the opportunity to welcome you back, providing a stay that better reflects the high standards of The Mozart Prague. Dorine Lemasson Front Office and Quality Manager

Dear Guest, Thank you for sharing your experience at The Mozart Prague. We are delighted to hear that you enjoyed our prime location and found our rooms clean, spacious, and well-appointed. We also appreciate your feedback regarding the shower, which we will address to ensure an even better stay for our guests. We are glad that you enjoyed our breakfast and the calm atmosphere. Your kind words are a great motivation for our team, and we look forward to welcoming you back soon. Best regards, Dorine Lemasson Front Office and Quality Manager

Dear Valued Guest, Thank you for your detailed feedback. We are glad you appreciated our perfect location. Regarding the room furnishings, bathroom amenities, and breakfast, we understand your concerns. Please note that our historic building comes with architectural limitations, but we are planning a comprehensive renovation next year to enhance comfort and overall guest experience, including improvements to room facilities and breakfast offerings. During your stay, we also offered you the option to move to another room, but unfortunately, this was not accepted. We always do our best to assist our guests and ensure their stay is as enjoyable as possible. Your comments are invaluable in helping us achieve this. Warm regards, Dorine Lemasson Front Office Manager

Dear Mr. Hans, Thank you for sharing your feedback. We are pleased to hear that you enjoyed your week at The Mozart Prague and found the hotel beautiful. We also take note of your overall rating and will continue to improve our services to ensure an even more enjoyable stay for all our guests. Warm regards, Dorine Lemasson Front Office Manager

Dear Ms. K., Thank you very much for your wonderful review. We are thrilled to hear that you enjoyed our central location, the historical ambiance of the hotel, and the friendliness of our team. It is a pleasure to know that our breakfast and services contributed to a memorable stay. We look forward to welcoming you back to The Mozart Prague in the future. Kind regards, Dorine Lemasson Front Office Manager

Dear Mr. L., Thank you for sharing your feedback following your recent stay with us. While we are pleased to read that you appreciated the central location of our property, we deeply regret that other aspects of your experience did not meet your expectations. Your comments regarding the condition of certain facilities, the breakfast service, and cleanliness are taken very seriously. Please rest assured that we are addressing these concerns internally with the relevant departments to ensure appropriate corrective actions are implemented. We are sorry that the service you encountered fell short of the attentive standards we aim to provide. This is certainly not reflective of the experience we strive to offer at The Mozart Prague. We appreciate your valuable remarks, which will help us to improve, and we hope to have the opportunity to welcome you again in the future under better circumstances. Warm regards, Dorine Lemasson Front Office Manager

Dear Ms. L., Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our central location in Prague, though we are sincerely sorry that your stay did not fully meet your expectations. We also regret that your preference for a quiet room was not properly accommodated. We always do our best to fulfill our guests’ requests, subject to availability, and we are sorry that we were not able to meet yours on this occasion. Should you consider giving us another chance, we would be grateful for more details about your stay so we can better understand the discrepancies mentioned and improve your experience for a future visit. Kind regards, Dorine Lemasson Front Office Manager

Dear Mr. M., Thank you for your kind feedback. We're very pleased to hear you enjoyed the comfort of your stay, our central location, and the service provided by our team. We hope to have the pleasure of welcoming you again soon to The Mozart Prague. Warm regards, Dorine Lemasson Front Office Manager