Dear Bernhard, Thank you very much for taking the time to share your feedback with us. I am truly sorry that your stay did not meet your expectations. It is always disappointing to hear that one of our guests left unhappy, especially when several things could have been better. I completely understand how frustrating it must have been to feel uncomfortable in your room because of the temperature, without being able to adjust it. I am also very sorry about your breakfast experience. Hot food should certainly be served hot, and I wish we had done better here. Finding hair in the shower is also unacceptable, and I sincerely apologise for this. I will make sure to discuss your comments with our Housekeeping team. Thank you as well for your suggestions regarding the room furniture and luggage space. I understand that these little details can make a big difference to how comfortable a stay feels, and I really appreciate you pointing them out. What makes me most sorry is that you felt you did not receive good value for the money you spent with us. I will personally share your feedback with the relevant teams, as there are clearly things we need to improve. Thank you again, Bernhard, for your honesty and for being part of our ALL loyalty programme. I really hope you and your partner still enjoyed your visit to Prague, and I wish we could have made your stay with us a much nicer part of it. Warm regards from Prague, Jana Guest Relations Specialist

Dear Tobias, Thank you very much for taking the time to share your experience with us. I am happy to hear that you appreciated our convenient location, breakfast and the friendliness of our team. Your kind words about our colleagues truly mean a lot to us. At the same time, I am genuinely sorry that your room did not provide the comfort you expected. I completely understand how disappointing it must have been, especially when you were travelling for business and simply wanted a comfortable place to relax after a long day. Please know that I take your comments regarding the room conditions and cleanliness very seriously, and I will make sure they are shared with our Housekeeping and Maintenance teams for further investigation. Thank you again for your honest feedback. I sincerely hope we will have another opportunity to welcome you and provide you with a much more pleasant and comfortable stay in Prague. Warm regards, Jana Guest Relations Specialist

Dear Mario, Thank you so much for taking the time to share your lovely feedback with us! It really makes me happy to know that you have chosen to stay with us again. Welcoming our returning guests is always something special! I am glad to hear that you appreciated our renovated rooms, cleanliness and convenient location, as well as the opportunity to enjoy the wellness facilities at our neighbouring Novotel. I am sorry, however, that the room temperature was not as comfortable as you had hoped. I completely understand how important this is for a pleasant stay, and I will make sure your feedback is shared with our team. Thank you also for being a valued ALL Accor Silver member and for continuing to choose our hotel. We truly appreciate your loyalty and look forward to welcoming you back to Prague again! Warm regards from Prague, Jana Guest Relations Specialist

Dear Sevtap, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay with us was such a disappointment, especially as you were visiting Prague with your family. What concerns me the most is that you did not experience the friendly and welcoming atmosphere we always want our guests to feel. This is certainly not the impression we would like you and your family to take home from your visit. I am also sorry that the overall comfort and cleanliness of our hotel did not meet your expectations. Please be assured that I will share your feedback with the relevant teams so that we can look into these concerns. Thank you again for being so open with us. I sincerely hope that one day we will have the opportunity to welcome you back and provide you with a much more pleasant experience. Warm regards from Prague, Jana Guest Relations Specialist

Dear Frank, Thank you so much for your wonderful review and for giving us a perfect score! It makes me really happy to hear that you and your partner had such a lovely stay with us and appreciated our clean rooms, convenient location, easy parking and delicious breakfast. But what brings me the biggest smile is reading your kind words about our team. Knowing that our colleagues made you feel so welcome means a lot to us, and I will be delighted to share your compliments with everyone! Thank you once again for your trust and for recommending us so warmly. I hope you both enjoyed your time in our beautiful Prague, and we would be absolutely delighted to welcome you back one day! Warm regards from Prague, Jana Guest Relations Specialist

Dear Sabine, Thank you so much for taking the time to share your lovely feedback with us! I am very happy to hear that you had such a pleasant stay and appreciated our convenient location, clean rooms and delicious breakfast. It is always wonderful to know that our guests feel comfortable and well taken care of during their time with us. Your kind words mean a lot to our team, and I will be delighted to share them with my colleagues! I hope you enjoyed exploring our beautiful Prague, and we would be very happy to welcome you back again on your next visit! Warm regards from Prague, Jana Guest Relations Specialist

Dear Sarah, Thank you very much for taking the time to share your feedback with us. I am happy to hear that you had a good stay and especially enjoyed our breakfast, service and your clean and modern room. Our ibis rooms are designed to be compact and functional, with an open storage concept instead of a traditional wardrobe. I completely understand, however, that for a four-day stay, some additional storage space would have been appreciated. I am also sorry about the issue with the shower and thank you for letting us know about it. We will make sure to have it checked. Thank you again for your feedback and recommendation. We hope to welcome you back again on your next city trip to Prague! Warm regards from Prague, Jana Guest Relations Specialist

Dear Bjorn-Alexander, Thank you very much for your wonderful review! I am really happy to hear that you enjoyed our location, found your room clean and comfortable and were happy with the value for money. A special thank you for mentioning Tereza. I will be very happy to share your lovely feedback with her – I am sure it will make her day! Thank you also for your loyalty as an ALL Platinum member and for your perfect recommendation. We hope to welcome you back again on your next visit to Prague! Warm regards, Jana Guest Relations Specialist

Dear Diwaker, Thank you so much for this wonderful review! I am really happy to hear that you had such a fantastic stay with us and especially that you felt so well looked after by our team. Your comment that everyone was excellent is such a lovely compliment and I will be very happy to share it with the colleagues. It is also great to know that you enjoyed the opportunity to visit the wellness at our neighbouring Novotel. Thank you for your loyalty as an ALL Gold member and for the perfect 10/10 recommendation. We hope to welcome you both back again soon! Warm regards, Jana Guest Relations Specialist

Dear Bettina, Thank you very much for taking the time to share such detailed feedback with us! I am really happy to hear that you enjoyed your short stay, found the room clean and the beds comfortable, and liked our location for exploring Prague. It is especially lovely to hear that you appreciated our water dispensers and glass carafes. We are very happy that this little part of our sustainability concept made such a positive impression on you. Thank you also for your helpful comments regarding the breakfast and the practical space in the room and bathroom. And you are absolutely right – should you need an additional towel during your stay, our team will always be happy to provide one. Thank you again, Bettina. We really appreciate your feedback and hope to welcome you both back to ibis on another trip to Prague! Warm regards, Jana Guest Relations Specialist

Dear Hana, Thank you so much for your lovely review! I am really happy to hear that you enjoyed your time in Prague and that our location made it so easy for you to explore the city. And it is especially lovely to read “Immer wieder gerne!” We will be very happy to welcome you back whenever your travels bring you to Prague again! Warm regards, Jana Guest Relations Specialist

Dear Stefanie, Thank you for taking the time to share your feedback with us. I am sorry that you had an issue with the shower during your stay, but I am glad that our team was able to help and resolve it quickly. Thank you for choosing ibis for your stay in Prague, and we hope to have the chance to welcome you again in the future. Warm regards, Jana Guest Relations Specialist

Dear Sandro, Thank you very much for your lovely review! I am happy to hear that you enjoyed your stay with us and found us good value for money. Thank you also for letting us know about the tap – I am sorry about that and we will make sure to have it checked. It is great to see that everything else went well, and we hope to welcome you back again! Warm regards, Jana Guest Relations Specialist

Dear Christian, Thank you so much for your wonderful feedback! I am really happy to hear that you had such a great stay with us and enjoyed our breakfast, comfortable rooms, friendly team and especially our location – perfect for exploring Prague! Thank you for choosing ibis Praha Wenceslas Square for your family trip and also for your loyalty as an ALL member. We hope to welcome you back for another Prague city trip in the future! Warm regards, Jana Guest Relations Specialist

Dear Stephan, Thank you very much for sharing your feedback with us! We are especially happy to hear your kind words about our Front Office team. It is wonderful to know that our colleagues were friendly and able to answer all your questions professionally. I will be very happy to share your compliment with them. Thank you also for letting us know about the difficulty connecting your tablet to the Wi-Fi. We appreciate this feedback and will keep it in mind as we look at ways to make the connection process easier for our guests. We hope you and your family enjoyed your time in Prague and that we will have the pleasure of welcoming you back again! Kind regards, Jana Guest Relations Specialist