Dear Stephan, Thank you very much for sharing your feedback with us! We are especially happy to hear your kind words about our Front Office team. It is wonderful to know that our colleagues were friendly and able to answer all your questions professionally. I will be very happy to share your compliment with them. Thank you also for letting us know about the difficulty connecting your tablet to the Wi-Fi. We appreciate this feedback and will keep it in mind as we look at ways to make the connection process easier for our guests. We hope you and your family enjoyed your time in Prague and that we will have the pleasure of welcoming you back again! Kind regards, Jana Guest Relations Specialist

Dear Vittorio, What a lovely review – thank you so much! It makes us especially happy to hear that whenever you come back to Prague, ibis is your choice. Knowing that you feel comfortable with us and keep coming back is probably one of the nicest compliments we can receive. 😊 Thank you also for your kind words about our team. I will be very happy to share your message with my colleagues – I am sure they will appreciate it! We are already looking forward to your next visit. Until then, take care and see you soon in Prague! Kind regards, Jana Guest Relations Specialist

Dear Michael, Thank you very much for your lovely and detailed feedback! We are delighted to hear that you and your family had such a pleasant stay with us and felt warmly welcomed from the very beginning. A special thank you for mentioning Gabriela at reception. It is wonderful to hear that her friendly approach and helpful information made such a positive first impression. We will be very happy to share your kind words with her! We are also glad that you enjoyed the variety of our breakfast. Thank you for your comment regarding the sausages as well – we appreciate your honest feedback and will share it with our breakfast team. Thank you for your wonderful 10/10 recommendation and for being a member of ALL. We hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Dear Tobias, Thank you very much for your wonderful review. We are truly delighted to hear that you were satisfied with your stay and that you appreciated our customer-oriented approach, flexible service and the warm welcome from our reception team. Your kind words mean a great deal to us, and I will be delighted to share your feedback with my colleagues at the reception. Thank you once again for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back again soon. Kind regards, Jana Guest Relations Specialist

Dear Bernadette, Thank you very much for your lovely review. I am very pleased to hear that you had such a pleasant stay with us and that you enjoyed the comfort and space of your room as well as the wide breakfast selection. Thank you once again for choosing ibis Praha Wenceslas Square. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear Mr. Dieter, Thank you very much for taking the time to share your feedback with us. I am delighted to read that you enjoyed our convenient location close to the metro, our breakfast, and especially the friendliness of our team. Your kind words mean a lot to us, and I will be happy to share your compliments with our reception team. I am sure the colleague you mentioned will be very pleased to know she contributed to making your stay enjoyable. At the same time, I am sorry to learn about the discomfort you experienced with the beds in your room. Thank you for bringing this to our attention. Guest comfort is extremely important to us, and I understand how frustrating it must have been to feel unsettled during the night. Please rest assured that your comments have been shared with the relevant department for review. We truly appreciate your honest feedback, as it helps us identify areas where we can improve. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Prague in the future. Kind regards, Jana Guest Relations Specialist

Dear Gerd, Thank you very much for taking the time to share your feedback with us. I am pleased to hear that you found our hotel quiet, clean, and well organised. At the same time, thank you also for sharing your comments regarding the self-service drinks and the missing wine glass – feedback like this is always appreciated and helps us continue improving the guest experience. Thank you once again for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards, Jana Guest Relations Specialist

Dear F., Thank you very much for taking the time to share your feedback with us. I am pleased to hear that you enjoyed our central location, comfortable room, breakfast, and that our reception team made a positive impression during your arrival. At the same time, I am sorry to learn that your departure experience did not fully meet your expectations. I understand that having to return to the reception desk to validate your parking ticket before leaving the garage may have felt inconvenient, especially during a busy check-out period. Thank you for sharing this observation with us. I also appreciate your comments regarding the elevators and the overall value for money. Feedback such as yours helps us better understand our guests' experiences and identify areas where we can improve. Thank you for choosing ibis Praha Wenceslas Square. We hope to have the opportunity to welcome you back to Prague in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Vittorio, Thank you very much for your wonderful review and for your continued loyalty over the years. It is truly rewarding to know that you have been returning to ibis Praha Wenceslas Square for many years and that you continue to enjoy our comfortable accommodation and quiet location. Thank you also for sharing your comment regarding the final invoice at check-out. We appreciate your feedback and will review it internally. We are grateful for your trust and look forward to welcoming you back again on your next visit to Prague. With kind regards from Prague, Jana Guest Relations Specialist

Dear Christian, Thank you very much for your wonderful review. I am delighted to hear that you enjoyed your stay with us and appreciated the cleanliness of the hotel, the convenient location, and the professionalism of our team. Your kind words are a great motivation for all of us, and I will be happy to share them with my colleagues. Thank you for choosing ibis Praha Wenceslas Square. We hope to welcome you back again on your next visit to Prague. With kind regards from Prague, Jana Guest Relations Specialist

Dear Johannes, Thank you very much for your kind review and recommendation. I am delighted to hear that you enjoyed your stay with us, especially our friendly team and the breakfast buffet. It is wonderful to know that these aspects contributed to a positive experience. Thank you for choosing ibis Praha Wenceslas Square. We truly appreciate your feedback and hope to welcome you back to Prague again in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Mark, Thank you very much for your kind review. I am delighted to hear that you enjoyed our quiet yet central location, modern facilities, cleanliness, and breakfast selection. It is especially rewarding to know that you appreciated the friendly service provided by our team. I was particularly pleased to read your compliment about our colleague at the entrance to the breakfast room. I will be happy to share your kind words with the team. Thank you also for your feedback regarding the air conditioning. We appreciate you bringing this to our attention. Thank you for choosing ibis Praha Wenceslas Square. We are delighted that you would recommend our hotel and would stay with us again. With kind regards from Prague, Jana Guest Relations Specialist

Dear C., Thank you for your kind review. I am delighted to hear that you enjoyed our breakfast and found our team friendly and welcoming. Your positive feedback means a lot to us. Thank you also for sharing your comment regarding the bathroom. We appreciate all guest feedback, as it helps us better understand our guests' needs and expectations. We truly appreciate your visit and hope to welcome you back to ibis Praha Wenceslas Square again soon. With kind regards from Prague, Jana Guest Relations Specialist

Dear Johannes, thank you for taking the time to share your detailed feedback with us. I am pleased to read that the check-in process was smooth and that you found the room clean. At the same time, I sincerely regret that several aspects of your stay caused inconvenience and frustration. Please accept my apologies regarding the confusion with the reservation, billing, and invoice handling. I completely understand how frustrating it must have been to experience unauthorized changes to the reservation details, premature charging, and repeated requests for the invoice. This is certainly not the level of organization and communication we aim to provide. I also appreciate your comments regarding the room furnishings and towels. Our room concept follows a more minimalist and modern design approach, however I understand that for two guests the seating and towel setup may feel insufficient, especially for longer stays or personal comfort preferences. Your feedback is very valuable to us and has been shared with the relevant departments for further review and improvement. Thank you once again for your honest comments. We truly appreciate them and hope to welcome you again in the future with a smoother and more comfortable experience. Warm regards, Barbora Fagan Guest Relation Specialist

Dear Michaela, thank you very much for taking the time to share such detailed feedback with us. I am pleased to read that you found the room suitable for your stay and appreciated the friendliness of most of our team members, as well as our location near Wenceslas Square. At the same time, I sincerely regret that several aspects of your experience did not fully meet your expectations. Please accept my apologies for the longer check-in process and for the cleanliness concerns regarding the dishes in the room. I also truly appreciate your detailed comments regarding breakfast. Feedback about presentation, freshness, replenishment, temperature of the food, and dietary alternatives such as oat milk or rolled oats is extremely valuable for us. We continuously aim to improve both the quality and overall experience of our breakfast offering, and your observations will be carefully shared with the restaurant and kitchen teams. Regarding your comment about the service attitude of one team member, I am sorry that this interaction left a negative impression. Friendly and welcoming hospitality should be consistent throughout the guest experience. Thank you once again for your honest and constructive feedback. We truly appreciate it and hope to welcome you again in the future with an improved experience. Warm regards, Barbora Fagan Guest Relation Specialist

Dear Gerold, thank you for taking the time to share your feedback with us. I sincerely regret to read about the discomfort you experienced due to the ventilation noise during your stay. I completely understand how frustrating and exhausting it must have been to struggle with sleep over multiple nights because of this issue. Please accept my apologies not only for the technical problem itself, but also for the way the situation was initially handled. I understand your disappointment that an alternative room was not offered sooner, especially as the issue could not be resolved immediately. While I appreciate that our team and technician attempted to assist and eventually arranged a room change, I fully acknowledge that the overall solution did not meet your expectations nor the comfort standards associated with Novotel. Your comments have been shared with both our technical and management teams for further review, as situations affecting guest comfort and sleep quality are taken very seriously. Thank you once again for your honest feedback. We truly regret the impression your stay has left and appreciate you bringing this matter to our attention. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Mr. H., Thank you for your positive feedback regarding your stay at ibis Praha Wenceslas Square. We are delighted to hear that you found our hotel well-located and equipped with all necessary amenities. It is always our aim to provide a comfortable experience for our guests. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Mr. B., Thank you for your positive feedback regarding your stay at ibis Praha Wenceslas Square. We are delighted to hear that you appreciated our central location and the tranquility of our hotel. It is our aim to provide a comfortable experience for all our guests, and your remarks affirm our efforts. We look forward to welcoming you back on your next visit. Sincerely, Barbora Fagan Guest Relation Specialist