Dear Mr. C., Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect 100/100 rating for your overall experience. We are delighted to hear that you enjoyed our clean, well-maintained, and well-equipped hotel, as well as our convenient location close to Tallinn’s historic centre. It is especially wonderful to know that our team was able to provide all the assistance you needed during your stay for the Ironman race. We are very pleased that we could contribute to making your visit a comfortable and enjoyable one. We are also glad to hear that you particularly enjoyed our breakfast and pool. Your kind comments regarding our sustainability initiatives and facilities are greatly appreciated and will encourage us to continue our efforts in these areas. Thank you for your perfect 10/10 recommendation. It was a pleasure to welcome you and your partner to Mövenpick Hotel Tallinn, and we hope to have the pleasure of welcoming you back to Tallinn for another great stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. D. C., Thank you very much for taking the time to share your detailed feedback following your family stay at Mövenpick Hotel Tallinn. We are pleased to hear that you enjoyed the comfort of your room, our spa, and the breakfast, and that you found your stay comfortable overall. Your 9/10 recommendation and positive feedback are greatly appreciated. At the same time, please accept our sincere apologies that certain aspects of your experience did not meet your expectations. We are particularly sorry to hear that the room cleaning felt insufficient and that you missed the afternoon turndown service. We will share your comments with our Housekeeping team so that we can review these points and improve our service. We also regret that your arrival and interactions with our team did not fully meet the high standards we aim to provide. Your feedback is valuable and will be discussed with the relevant departments. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you and your family back to Mövenpick Hotel Tallinn and provide you with a smoother and more enjoyable experience next time. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms C., Thank you very much for taking the time to share such lovely and detailed feedback following your stay with us. We are delighted to hear that you found our hotel very comfortable and well located, and especially touched by your kind words about our team. It means a great deal to us to know that you appreciated their understanding, kindness and support regarding the room issue you experienced during your stay. We are very happy that, despite this, you would choose our hotel again and found it an excellent choice for visiting Tallinn. Your 10/10 recommendation is truly appreciated and is a wonderful recognition for our entire team. We are also grateful for your constructive feedback regarding breakfast. Your suggestion to offer fresh fruit and vegetable juices is a very good one, and we will certainly share it with our Food & Beverage team for consideration. It is also lovely to know that you enjoyed our fitness centre and pool. We appreciate your feedback on these facilities as well, as it helps us continuously improve the guest experience. Thank you once again for choosing to stay with us and for sharing your experience so thoughtfully. We hope to have the pleasure of welcoming you back to Tallinn and our hotel in the future, and we will be delighted to make your next stay just as comfortable and enjoyable. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. Leppich, Thank you so much for your fantastic feedback and the perfect score of 100/100, along with a 10/10 recommendation! We're delighted that you and your partner enjoyed such a great stay with us, from check-in through to check-out, and that our location near the old town worked out well for you. Thank you again for your kind words and for choosing to stay with us. We hope to welcome you both back to Mövenpick Hotel Tallinn soon! Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. Z., Thank you very much for sharing your wonderful feedback following your recent family stay with us. We are delighted to know that you enjoyed a safe and comfortable stay and that you appreciated the cleanliness, elegance of the hotel, and our breakfast selection. It is especially rewarding to read your comment about the hotel being "extremely clean," as maintaining the highest standards of cleanliness is one of our top priorities. We are also grateful for your excellent ratings across so many aspects of your stay, including your accommodation, breakfast, WiFi, value for money, sustainability efforts, and both your arrival and departure experience. Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience with fellow travelers. We hope to have the pleasure of welcoming you and your family back again in the near future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Veronica, Thank you very much for your wonderful review and recommendation! We’re delighted to hear that you enjoyed your stay and appreciated our friendly staff, thorough cleanliness, and convenient location within walking distance of the city center. It’s also great to know that you were satisfied with your accommodation, breakfast, WiFi, and overall value for money. Your feedback about our sustainability efforts is equally appreciated as we continue working to improve in this area. We truly value your kind comments and hope to welcome you back again soon! Kind regrads, Liisu Mövenpick Hotel Tallinn

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to read that you had such an overall positive experience and appreciated our central location, breakfast, dinner, pool facilities, and especially the service provided by our team. Your kind words mean a great deal to us, and we are truly pleased to know you would recommend us so highly. At the same time, I sincerely apologize for the oversight in your room regarding the empty beer bottles and for the aspects of cleanliness and accommodation that did not fully meet your expectations. This is certainly not the standard we aim to deliver, and your comments have been shared with our housekeeping team to ensure greater attention to detail moving forward. We are also pleased to know that you felt well recognized as a valued ALL – Accor Live Limitless member. Your continued loyalty is very important to us. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon for an even more flawless experience. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. T., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are absolutely delighted to read that everything was perfect during your stay — from the breakfast and the beautiful room to the sauna in the bathroom. Your kind words and enthusiasm truly mean a lot to our entire team and are the greatest reward for our daily efforts. We are only sorry to hear that your stay was so short, but we sincerely hope this means you will have a reason to return and enjoy our hotel for longer next time. Thank you once again for choosing our hotel and for recommending us to fellow travelers. We very much look forward to welcoming you back in the future. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. P., Thank you very much for sharing your detailed feedback and for awarding us such high scores. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Tallinn, particularly the room service, mattress, breakfast, and overall cleanliness. We will also pass on your kind words to the young lady with glasses who prepared your room — she will be very happy to hear your recognition. We truly appreciate your constructive comments regarding the spa facilities. Your suggestion about clear signage and reminders for respectful use of the pool, sauna, and Japanese bath is very valuable and will be reviewed by our team to improve the guest experience. It is wonderful to know that you would recommend our hotel and the ALL Accor loyalty programme, and we hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn in the future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. M., Thank you very much for taking the time to share your review with us. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Tallinn and appreciated our beautiful hotel and central location. We also value your comment regarding ease of access — your feedback is very helpful and will be taken into consideration as we continuously work to improve our guest experience. We truly hope to have the pleasure of welcoming you back again soon, whether for business or leisure, and to make your next stay even more enjoyable. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had such an enjoyable experience during your business trip. It’s a pleasure to know that you appreciated the comfort of your room, our relaxing spa, and the quality of our breakfast. Your kind words are a great motivation for our entire team, and we are thrilled that every aspect of your stay — from check-in to check-out — met your expectations. We also appreciate your positive note regarding our sustainability efforts. We continuously work to enhance our practices and your feedback encourages us to do even more. We hope to have the opportunity to welcome you back on your next visit to Tallinn — whether for business or leisure. Warm regards, Martin Saare Front Office Mövenpick Hotel Tallinn

Dear Ms. R., Thank you very much for your wonderful review and for taking the time to share your recent experience with us. We are truly delighted to read your kind words about the strategic location, the high standard of cleanliness, and the spacious rooms. Your appreciation of our spa facilities and the chocolate delights served at 4 PM on the sixth floor makes us especially happy – it's always a pleasure to see guests enjoying these unique moments we create. It’s also fantastic to know that you were impressed by our sustainability efforts and felt well-recognized as a member of the ALL – Accor Live Limitless programme. Your satisfaction is the greatest reward for our team’s commitment to providing an exceptional experience. Thank you again for choosing to stay with us and for your generous recommendation. We look forward to welcoming you back on your next visit to the city. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. P., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We’re delighted to hear that you had a cozy and enjoyable experience, and we truly appreciate your high ratings across so many areas, including our team, breakfast, cleanliness, and sustainable initiatives. It’s also wonderful to know that your experience as an ALL member met your expectations. We’ve noted your comment regarding the insufficient darkness in the room due to the curtain coverage. Please accept our apologies for any inconvenience this may have caused during the night — your feedback is valuable and will be shared with our team as we work to improve the comfort of our rooms for all guests. Thank you once again for choosing to stay with us. We hope to welcome you and your family back in the future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Stefano, Thank you very much for sharing your feedback with us and for choosing to stay at Mövenpick. We’re delighted to hear that you appreciated our excellent location, cleanliness, and well-equipped facilities. We also truly value your honest comments regarding the mattress and blanket. We apologize for not being able to provide a cotton blanket during your stay. Your comfort is very important to us, and we will certainly review our options to better accommodate such requests in the future. It’s wonderful to know you had a great time overall, and we appreciate your perfect scores for our team and service. We hope to welcome you and your partner back soon for an even more comfortable stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Davide, Thank you so much for sharing your fantastic feedback following your recent stay with us. We are delighted to hear that you had a perfect stay, and we truly appreciate the time you took to highlight the aspects that made your visit special. We’re thrilled to hear that you enjoyed the services, our convenient location, and your spacious and clean room. It’s also wonderful to know that our breakfast, bar, and pool exceeded your expectations. We will be sure to pass on your kind comments to our team, as it’s always a pleasure to hear that we’ve made such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay, and we’d be more than happy to assist you with any future reservations. Thank you once again for your kind words and for recommending us so highly. We look forward to seeing you again soon! Kind regards Karoliine Mövenpick Hotel Tallinn

Dear Daniele, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay and appreciated all the little details that make our hotel special. We’re also glad to know you enjoyed the breakfast, spa, and the attentive service from our staff. Your feedback regarding the early check-in surcharge is duly noted, and we will review this to improve the guest experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable stay! Best regards, Mari Reception Movenpick Hotel Tallinn