Dear Luca, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our service good and had an overall pleasant stay. We also appreciate your honest comments regarding the room lighting, shower comfort, and the variety of our breakfast and dessert selection. Your feedback is very valuable to us and will be shared with our relevant teams as we continue working to improve our guests’ experience. Thank you again for your constructive feedback, and we hope to have the pleasure of welcoming you back in the future! Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Ksenia M., We are delighted to hear that you were very satisfied with your experience and that you would recommend us to others. We did, however, notice that the score given was somewhat lower than we might have expected based on your positive feedback. We would appreciate if you could share more details so that we can better understand your concerns regarding the low score given. If you feel that your overall experience merits a higher rating, we would sincerely appreciate you considering an adjustment. Your feedback means a great deal to us and helps us continue to improve. We hope to hear from you and to have the pleasure of welcoming you back to our hotel in the future. Sincerely, Pille-Riin-Linno Operations Manager

Dear Mr. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are glad to see, that for the most part, you enjoyed the stay, but would not quite rate it as excellent. We are glad for your honest feedback, as it will help us improve in the future and provide you with a better overall experience in the future. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Tatiana, Thank you for taking the time to share your experience with us. It is especially rewarding to know that you continue to choose our hotel whenever your travels bring you to Tallinn. Your loyalty means a great deal to our entire team. I am delighted to learn that our convenient location, comfortable accommodations, and modern, clean rooms have consistently met your expectations. It is also wonderful to hear that our friendly team has helped make each of your stays enjoyable. Creating a welcoming atmosphere where our guests can feel comfortable and well cared for is always our priority. Your kind feedback serves as a great source of motivation for all of us, and we truly appreciate your continued trust in our hotel. We look forward to welcoming you back on your next visit to Tallinn and ensuring that your experience is just as pleasant as the last. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. L., Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you were overall satisfied with your stay. We appreciate you pointing out the difficulties with managing the room temperature, the bathroom layout, and the noise level. Your comments are valuable to us, and we will certainly take them into consideration as we continuously work to improve the comfort and experience of our guests. Thank you again for staying with us. We hope to have the opportunity to welcome you back in the future for an even better stay. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. C., Thank you for your kind review and for sharing your positive experience at Mercure Tallinn. We are thrilled that you enjoyed our courteous staff, well-equipped rooms, and convenient location near the airport. Your feedback about our cleanliness, WiFi, and sustainable initiatives is greatly appreciated, and we are glad that everything contributed to a comfortable and enjoyable stay! We look forward to welcoming you back on your next trip to Tallinn! Warm regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Ettore, Thank you for choosing Mercure Tallinn and for taking the time to share such a detailed and thoughtful review of your experience with us. We are sincerely pleased to know that you found our location ideal for air travel, and that our professional staff and varied breakfast offerings left a positive impression. Your kind words about our team are deeply appreciated and will be shared with them. Recognition like yours is truly motivating. At the same time, we genuinely value the feedback you’ve shared regarding your accommodation. We regret to hear that the shower design did not meet your expectations and caused inconvenience during your stay. Your comments about are well noted. Please rest assured that we take such input seriously, and we are continuously reviewing ways to improve the comfort and functionality of our rooms, including bathroom layout and amenities. Regarding your observation on the pricing, we understand your point of view. Hotel rates can vary based on many factors, including demand, seasonality, and proximity to key locations like the airport. While we strive to offer good value for money, we appreciate your perspective and will take your comments into account as we assess our pricing strategy. We would also like to express our understanding and sympathy regarding the border crossing experience you described. While this situation falls outside the scope of our hotel’s operations, we truly regret that it negatively impacted your overall impression of your journey through Estonia. It is always unfortunate when administrative or political circumstances affect our guests’ travel experience, especially in such a personal and difficult way. We thank you again for your honest and constructive review. It means a great deal to us that, despite the challenges, you rated your stay highly and acknowledged our team's efforts. Should your travels ever bring you back to Tallinn, it would be our privilege to welcome you again. And we would do our best to make your experience as seamless and pleasant as possible. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Sergey, Thank you very much for your kind review and for choosing Mercure Tallinn during your travels. We’re delighted to hear that your stay met your expectations in every way. Your generous comments about the high standard of our hotel, the comfort of our rooms, and the quality of our breakfast are truly appreciated. It’s especially rewarding to know that our team’s friendliness and professionalism left a positive impression. Creating a welcoming atmosphere for our guests is something we take great pride in. We’re also grateful for your perfect scores across so many aspects of your stay, including cleanliness, check-in and check-out, value for money, and our sustainable development efforts. It’s feedback like yours that motivates us to maintain high standards and continually improve. As a valued member of the ALL – Accor Live Limitless loyalty program, we thank you for your continued trust and support. We hope you had a smooth journey onward and look forward to welcoming you and your partner back to Mercure Tallinn whenever your travels bring you this way again. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Olga, Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you found the hotel convenient and comfortable, and that our team, especially the night porter, made a positive impact on your stay. Your comments on the reception staff and cleanliness are much appreciated! We also value your suggestions for improvement, particularly regarding the shower curtain and the bed linens. We’ll definitely review these areas to ensure a more comfortable experience for our future guests. We\'re grateful for your insight, and we’ll work on addressing these issues as we continue to improve. Thank you for recommending our hotel for those looking for convenience near the airport. We hope to welcome you back soon and provide you with an even better experience! Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Caterina, Thank you for such a detailed and positive review of your stay! We are delighted to hear that you had an excellent experience with us. Your kind words about the convenience of the booking process, the proximity to the airport, the cleanliness, and the comfort of the room are greatly appreciated. We are pleased to know that you found the amenities and the overall value for money to your satisfaction. Your feedback is a great encouragement to our team, and we are glad that your membership with the ALL – Accor Live Limitless loyalty programme added value to your stay. Thank you once again for your recommendation and for choosing our hotel! We look forward to welcoming you back in the future. Sincerely, Harles Tammeleht General Manager Mercure Tallinn

Dear Diana, Thank you for sharing your feedback with us! We sincerely apologize for the issues you encountered during your stay, especially the unpleasant odor in the room and the problems with the air exchange and sewerage. We understand how important it is to have a comfortable and clean environment, and we deeply regret that we did not meet your expectations in this regard! Please be assured that we take your comments seriously, and we will investigate and address these issues promptly to prevent them from affecting our future guests. We appreciate your feedback on cleanliness, and we will ensure that our housekeeping team is made aware of the areas that need improvement. We truly value your input and hope you will consider staying with us again in the future, giving us the opportunity to provide you with a much better experience. Sincerely, Harles Tammeleht General Manager Mercure Tallinn