Mercure Tallinn

Dear Mr. L., Thank you for taking the time to share your feedback with us. We’re very pleased to hear that you were overall satisfied with your stay. We appreciate you pointing out the difficulties with managing the room temperature, the bathroom layout, and the noise level. Your comments are valuable to us, and we will certainly take them into consideration as we continuously work to improve the comfort and experience of our guests. Thank you again for staying with us. We hope to have the opportunity to welcome you back in the future for an even better stay. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. C., Thank you for your kind review and for sharing your positive experience at Mercure Tallinn. We are thrilled that you enjoyed our courteous staff, well-equipped rooms, and convenient location near the airport. Your feedback about our cleanliness, WiFi, and sustainable initiatives is greatly appreciated, and we are glad that everything contributed to a comfortable and enjoyable stay! We look forward to welcoming you back on your next trip to Tallinn! Warm regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Ettore, Thank you for choosing Mercure Tallinn and for taking the time to share such a detailed and thoughtful review of your experience with us. We are sincerely pleased to know that you found our location ideal for air travel, and that our professional staff and varied breakfast offerings left a positive impression. Your kind words about our team are deeply appreciated and will be shared with them. Recognition like yours is truly motivating. At the same time, we genuinely value the feedback you’ve shared regarding your accommodation. We regret to hear that the shower design did not meet your expectations and caused inconvenience during your stay. Your comments about are well noted. Please rest assured that we take such input seriously, and we are continuously reviewing ways to improve the comfort and functionality of our rooms, including bathroom layout and amenities. Regarding your observation on the pricing, we understand your point of view. Hotel rates can vary based on many factors, including demand, seasonality, and proximity to key locations like the airport. While we strive to offer good value for money, we appreciate your perspective and will take your comments into account as we assess our pricing strategy. We would also like to express our understanding and sympathy regarding the border crossing experience you described. While this situation falls outside the scope of our hotel’s operations, we truly regret that it negatively impacted your overall impression of your journey through Estonia. It is always unfortunate when administrative or political circumstances affect our guests’ travel experience, especially in such a personal and difficult way. We thank you again for your honest and constructive review. It means a great deal to us that, despite the challenges, you rated your stay highly and acknowledged our team's efforts. Should your travels ever bring you back to Tallinn, it would be our privilege to welcome you again. And we would do our best to make your experience as seamless and pleasant as possible. Kind regards, Harles Tammeleht General Manager Mercure Tallinn

Dear Sergey, Thank you very much for your kind review and for choosing Mercure Tallinn during your travels. We’re delighted to hear that your stay met your expectations in every way. Your generous comments about the high standard of our hotel, the comfort of our rooms, and the quality of our breakfast are truly appreciated. It’s especially rewarding to know that our team’s friendliness and professionalism left a positive impression. Creating a welcoming atmosphere for our guests is something we take great pride in. We’re also grateful for your perfect scores across so many aspects of your stay, including cleanliness, check-in and check-out, value for money, and our sustainable development efforts. It’s feedback like yours that motivates us to maintain high standards and continually improve. As a valued member of the ALL – Accor Live Limitless loyalty program, we thank you for your continued trust and support. We hope you had a smooth journey onward and look forward to welcoming you and your partner back to Mercure Tallinn whenever your travels bring you this way again. Kind regards, Harles Tammeleht General Manager Mercure Tallinn