Mövenpick Hotel Tallinn 5 estrellas

Dear Mr. L., Thank you for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Tallinn. We are pleased to learn that you had a positive overall experience during your business trip and that our hotel provided a suitable setting for your seminar. It is especially gratifying to know that our team was able to prepare a breakfast box for your early departure and that the friendly welcome from our breakfast colleague made a memorable impression on your mornings. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations of a five-star hotel. We appreciate your candid comments regarding room housekeeping. While our sustainability initiatives encourage the responsible use of towels and linens, this should never come at the expense of the overall cleanliness and upkeep of the room. We apologize if this was your experience and will review your feedback carefully with our housekeeping team to ensure our standards are consistently maintained. We also appreciate your observation regarding drinking water information. Thank you for highlighting the need for clearer communication on this matter. Guest comfort and confidence are important to us, and we will review how this information is presented to ensure visitors can easily understand the available options during their stay. Thank you once again for your valuable feedback and for recognizing the efforts of our team members. We hope to have the opportunity to welcome you back in the future and provide an experience that fully reflects the high standards we strive to deliver. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Ms. T., Thank you very much for taking the time to share your kind feedback following your recent business stay with us. We are truly delighted to hear that you had another excellent stay and that you appreciated the flexibility with your early check-in. It is especially rewarding to know that you experienced excellent service across all levels of our team and that every aspect of your stay met your expectations so fully. Your perfect scores and your willingness to recommend us are greatly appreciated and mean a lot to the entire team. We are also pleased to know that our efforts toward sustainability were positively recognized. It is always a pleasure to welcome you, and we sincerely look forward to hosting you again on your next visit. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. M., Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to hear that you found your stay comfortable and enjoyable, and that our hotel provided everything you needed for a pleasant visit. It is especially nice to know that you appreciated the friendliness of our team, the smooth check-in experience, and the quality and variety of our breakfast. We also truly appreciate your kind recognition of our reception team during check-in, and we will be sure to share your compliments with them. It is wonderful to hear that their service made a positive impression on your stay. Your comments regarding room comfort, cleanliness, and sustainability efforts are also very encouraging for our team, and we are pleased that these aspects met your expectations. We sincerely thank you for your recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back to Mövenpick Hotel Tallinn in the future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. N., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We truly value your loyalty and are grateful that you have chosen to stay with us on multiple occasions. Your detailed comments help us to see where we can improve and ensure that future stays meet the high standards you expect. We are very sorry for the frustrations you experienced during your visit. We understand how the issues you mentioned—such as waiting at check-in, the early check-in fee, and difficulties receiving your invoice—can impact your overall experience. Please know that we take each of these points seriously. While we do have a fee for early check-in if the room is available, we are always happy to store luggage in our dedicated luggage room to help make your arrival as smooth as possible. We also recognize that check-in can occasionally take longer when several guests arrive at the same time. We are reviewing our staffing and scheduling to minimize such delays and improve the process for all guests. Regarding your invoice, our system confirms that it was sent at the time of checkout. We understand that it may have been overlooked or ended up in a spam or junk folder, and we apologize for any inconvenience this may have caused. If needed, we are always happy to resend invoices promptly upon request. We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back soon. It is our goal to ensure that your next stay is smooth, comfortable, and fully reflects the high standards you have come to expect from the Mövenpick. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for your excellent review and for rating your stay so highly. We are delighted to hear that you enjoyed our new hotel, the spacious and well-equipped rooms, our varied and high-quality breakfast, as well as the convenient location. It is also wonderful to know that you had a great dining experience at our restaurant — your kind words are truly appreciated. Thank you for recommending our hotel so highly and for highlighting the cleanliness, value for money, and smooth arrival and departure. Your feedback is very motivating for our entire team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn in the future for another enjoyable stay. Kind regards, Martin Saare Reception Mövenpick Hotel Tallinn