Dear Javier, Thank you for your wonderful feedback! We're thrilled to hear your stay far exceeded expectations, and that you loved our location and facilities, especially the spa. It's fantastic to see check-in, cleanliness, check-out, WiFi, value for money, and sustainability all scoring a perfect 100, along with a well-deserved 10 out of 10 recommendation. Our team will be delighted to hear their efforts made such a difference. We hope to welcome you and your partner back again soon for another exceptional stay. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Consuelo, Thank you for your feedback! We're glad to hear you found our hotel well located with good amenities, and that your check-in, cleanliness, and breakfast all met a good standard during your stay. We're sorry for the inconvenience caused by not being able to turn off the air conditioning in your room, we understand how important that kind of control is for comfort, and we'll pass this along to our technical team to see how we can improve this for future stays. We hope to welcome you and your partner back again soon for a more comfortable stay. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. P. d. l. F., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you consider us an excellent option for visiting Tallinn and that you enjoyed your room with its private sauna, our breakfast selection, and the friendly and professional service provided by our team. It is especially pleasing to know that you appreciated our convenient location and the pleasant walk to the city centre. We are also grateful for your kind mention of our breakfast and check-out teams. We will be happy to share your compliments with them, as recognition from our guests is a great motivation for the entire team. We appreciate your feedback regarding your arrival and cleanliness as well, and we will continue working to ensure that every aspect of the guest experience consistently meets the high standards we strive for. Thank you once again for your perfect overall rating and 10/10 recommendation. It was a pleasure to welcome you and your partner, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Hotel Tallinn in the future. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. G., Thank you for choosing Mövenpick Hotel Tallinn and for taking the time to share your wonderful feedback following your recent stay. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location close to Tallinn's city centre. It is especially rewarding to know that you rated your accommodation, cleanliness, our team, WiFi, value for money, and your arrival and departure experiences so highly. As a valued ALL Gold member, your loyalty means a great deal to us, and we are especially grateful for your perfect recommendation scores for both our hotel and the ALL loyalty programme. Thank you once again for your kind words and for recommending us to fellow travellers. We truly hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Tallinn in the near future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. L., Thank you for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Tallinn. We are pleased to learn that you had a positive overall experience during your business trip and that our hotel provided a suitable setting for your seminar. It is especially gratifying to know that our team was able to prepare a breakfast box for your early departure and that the friendly welcome from our breakfast colleague made a memorable impression on your mornings. At the same time, we sincerely regret that certain aspects of your stay did not fully meet your expectations of a five-star hotel. We appreciate your candid comments regarding room housekeeping. While our sustainability initiatives encourage the responsible use of towels and linens, this should never come at the expense of the overall cleanliness and upkeep of the room. We apologize if this was your experience and will review your feedback carefully with our housekeeping team to ensure our standards are consistently maintained. We also appreciate your observation regarding drinking water information. Thank you for highlighting the need for clearer communication on this matter. Guest comfort and confidence are important to us, and we will review how this information is presented to ensure visitors can easily understand the available options during their stay. Thank you once again for your valuable feedback and for recognizing the efforts of our team members. We hope to have the opportunity to welcome you back in the future and provide an experience that fully reflects the high standards we strive to deliver. Warm regards, Mario Mövenpick Hotel Tallinn

Dear Ms. T., Thank you very much for taking the time to share your kind feedback following your recent business stay with us. We are truly delighted to hear that you had another excellent stay and that you appreciated the flexibility with your early check-in. It is especially rewarding to know that you experienced excellent service across all levels of our team and that every aspect of your stay met your expectations so fully. Your perfect scores and your willingness to recommend us are greatly appreciated and mean a lot to the entire team. We are also pleased to know that our efforts toward sustainability were positively recognized. It is always a pleasure to welcome you, and we sincerely look forward to hosting you again on your next visit. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. M., Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to hear that you found your stay comfortable and enjoyable, and that our hotel provided everything you needed for a pleasant visit. It is especially nice to know that you appreciated the friendliness of our team, the smooth check-in experience, and the quality and variety of our breakfast. We also truly appreciate your kind recognition of our reception team during check-in, and we will be sure to share your compliments with them. It is wonderful to hear that their service made a positive impression on your stay. Your comments regarding room comfort, cleanliness, and sustainability efforts are also very encouraging for our team, and we are pleased that these aspects met your expectations. We sincerely thank you for your recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you back to Mövenpick Hotel Tallinn in the future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. N., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We truly value your loyalty and are grateful that you have chosen to stay with us on multiple occasions. Your detailed comments help us to see where we can improve and ensure that future stays meet the high standards you expect. We are very sorry for the frustrations you experienced during your visit. We understand how the issues you mentioned—such as waiting at check-in, the early check-in fee, and difficulties receiving your invoice—can impact your overall experience. Please know that we take each of these points seriously. While we do have a fee for early check-in if the room is available, we are always happy to store luggage in our dedicated luggage room to help make your arrival as smooth as possible. We also recognize that check-in can occasionally take longer when several guests arrive at the same time. We are reviewing our staffing and scheduling to minimize such delays and improve the process for all guests. Regarding your invoice, our system confirms that it was sent at the time of checkout. We understand that it may have been overlooked or ended up in a spam or junk folder, and we apologize for any inconvenience this may have caused. If needed, we are always happy to resend invoices promptly upon request. We truly appreciate your understanding and patience, and we hope to have the opportunity to welcome you back soon. It is our goal to ensure that your next stay is smooth, comfortable, and fully reflects the high standards you have come to expect from the Mövenpick. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for your excellent review and for rating your stay so highly. We are delighted to hear that you enjoyed our new hotel, the spacious and well-equipped rooms, our varied and high-quality breakfast, as well as the convenient location. It is also wonderful to know that you had a great dining experience at our restaurant — your kind words are truly appreciated. Thank you for recommending our hotel so highly and for highlighting the cleanliness, value for money, and smooth arrival and departure. Your feedback is very motivating for our entire team. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn in the future for another enjoyable stay. Kind regards, Martin Saare Reception Mövenpick Hotel Tallinn

Dear Mr. B., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. We are truly pleased to hear that you chose to return to our hotel after your previous visit during the pandemic, and that we were able to meet your expectations once again. We’re delighted that you enjoyed our central location, the cleanliness of the hotel, our breakfast with healthy options, and the relaxing atmosphere of our spa. It’s always a pleasure to know our guests appreciate the peaceful and comfortable environment we strive to provide. We also appreciate your comment regarding the gym. Your feedback is valuable, and we will take it into account as we continue to improve our facilities and services for our guests. Thank you once again for your kind words and high rating. It would be our pleasure to welcome you and your family back the next time you visit Tallinn. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Mr. F., Thank you very much for taking the time to share such a wonderful review of your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed our facilities, found the bed comfortable, the room clean with a pleasant scent, and that our SPA added an extra touch of relaxation to your couple’s getaway. Your kind words truly mean a lot to us. A special thank you for recognizing Lizete from the restaurant — we will be sure to share your praise with her and the rest of the team. It’s always encouraging to know our staff made a positive impact on your experience. Thank you again for choosing Mövenpick Hotel Tallinn. We look forward to welcoming you back on your next visit — whether here in Tallinn or at any of our hotels around the world. Warm regards, Mari Reception

Dear Ms. O., Thank you very much for taking the time to share your recent experience with us. We’re truly pleased to hear that you had an enjoyable stay and that you appreciated our comfortable room, delicious breakfast, and the excellent service provided by our team. It’s wonderful to know that our location was convenient for your plans and that our check-in staff contributed positively to your experience — we will certainly share your kind words with them. We're also happy to see your high ratings across various aspects of your stay, including WiFi, cleanliness, sustainability initiatives, and overall value for money. Your feedback is incredibly valuable to us and helps us continue improving our services. Thank you again for choosing to stay with us and for recommending us so highly. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for your kind words and excellent rating! We’re delighted to hear that you found your stay comfortable and enjoyable, and that you appreciated our central location, high-quality breakfast, and the attentive service from our team. Your positive feedback truly motivates us to keep delivering great experiences to our guests. It was a pleasure having you with us, and we hope to welcome you back again very soon. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Ms. G., Thank you very much for your wonderful feedback and perfect rating! We’re truly delighted to hear that everything went perfectly during your stay and that you enjoyed every aspect of your visit. Your kind words mean a lot to us, and it’s great to know our team and services met your expectations. It was a pleasure to welcome you and your family, and we hope to see you again soon for another fantastic stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Margarida, Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you found the hotel beautiful and comfortable — it’s wonderful to know you enjoyed your stay! We also appreciate your helpful comments regarding check-in. We understand that having only two people at reception may have caused some delays, and we’re truly sorry for the inconvenience. Please rest assured that we are reviewing our staffing to ensure smoother service for all our guests. It was a pleasure to welcome you, and we’re glad you would recommend us and the ALL – Accor Live Limitless loyalty programme. We hope to see you again soon and offer you an even better experience next time. Warmest regards, Karoliine Mövenpick Hotel Tallinn

Dear Diego, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience at Mövenpick Hotel Tallinn and that you enjoyed our spa and convenient location. We’re especially happy that our signature Chocolate Hour made such a sweet impression — it’s definitely one of our favourite moments of the day too! We look forward to welcoming you back for another relaxing stay. Warm regards, Kristofer Mövenpick Hotel Tallinn

Dear Carlos, Thank you for your kind feedback! We\'re delighted to hear that you enjoyed your stay and found our location convenient, with abundant and varied breakfast options, as well as efficient front desk service. We\'re also pleased to know that our team contributed to your satisfaction, and we truly appreciate your mention of them. Your comments and ratings are very much appreciated, and we\'re happy to know you had a pleasant experience. We look forward to welcoming you back on your next visit! Kind regards, Karoliine Mövenpick Hotel Tallinn