Nusa Dua Beach Hotel en Spa - Handwritten Collection 5 sterren

Dear Mr. Hendrikus O., Thank you for taking the time to share your feedback following your stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection. We are delighted to know that you enjoyed the charm of our hotel and our beautiful location. It is especially rewarding to hear your kind compliments about our lush gardens, traditional architecture, and the beauty of our central lobby, which truly reflect the rich heritage of Bali. We also appreciate your constructive feedback regarding our guest rooms. Please be assured that we are currently undertaking a phased room refurbishment program to enhance our guests' comfort while preserving the unique character of the resort. Your comments encourage us as we continue these improvements. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon so you can experience our newly refreshed accommodations and another memorable stay. Warm regards, Arini Room Division Manager

Dear Ms. Anita D., Warmest greetings from Nusa Dua Beach Hotel & Spa – Handwritten Collection. Thank you very much for sharing your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had a blissful experience and that you found the entire resort complex amazing. It is especially rewarding to hear your perfect scores for arrival, accommodation, cleanliness, breakfast, team service and check-out experience. Your kind recognition of our team’s efforts means a great deal to us and will certainly be shared with everyone involved. We also sincerely appreciate your constructive feedback regarding Wi-Fi connectivity across the resort. While we are pleased that the connection within your room met your expectations, we regret the inconvenience experienced in other areas. Please rest assured that your comments have been shared with our technical team for further review and improvement of coverage throughout the property. Thank you once again for your generous recommendation and for choosing our hotel. We look forward to welcoming you back again for another exceptional stay in beautiful Bali. Best regards, Arini Room Division Manager

Dear Mr. Herman V., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to know that you had an enjoyable experience and appreciated our beautiful resort, friendly service, as well as the overall infrastructure. It is also a pleasure to hear your kind comments regarding the cleanliness, breakfast selection, WiFi and the performance of our team. Your recognition means a great deal to us and will certainly be shared with all our team as encouragement to continue delivering excellent hospitality. We are especially grateful for your loyalty as an ALL member and for your perfect recommendation score. It was a pleasure to welcome you with your partner, and we sincerely hope to have the opportunity to welcome you back again soon for another relaxing stay in Bali. Best regards, Arini Room Division Manager

Dear Mr/s. v. S., Warmest greeting from Nusa Dua Beach Hote & Spa - Handwritten Collection. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret to learn that your arrival and check-in experience did not meet your expectations. Please accept our apologies if the service felt distant, overly formal or unclear. This is certainly not the warm and welcoming experience we aim to provide, your comments have been shared with our team for immediate review and improvement, particularly in ensuring a more personal, friendly and efficient arrival experience for our guests. We also appreciate your feedback regarding your check-out experience and your request for a later room release due to your flight schedule. We are sorry that we were not able to accommodate this request to your satisfaction, and we understand how important flexibility can be when traveling. At the same time, we are pleased to know that you enjoyed your room, cleanliness, breakfast selection and WiFi during your stay. Your positive comments on these areas are greatly appreciated. Thank you as well for your loyalty as an ALL member and for sharing your honest observations. Feedback such as yours is very valuable in helping us improve our guest journey. We truly hope to have the opportunity to welcome you back again for a warmer and more seamless experience in the future. Best regards, Arini Room Division Manager

Dear Mr. Richard V. D., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing your feedback following your recent stay at our hotel. We are delighted to know that you found our resort large, luxurious and very comfortable, also that you felt you lacked nothing during your stay. It is wonderful to hear that you enjoyed our breakfast selection and experienced the helpful hospitality of our team members. We truly appreciate your constructive feedback regarding the WiFi connection speed and booking rates. Your comments are valuable to us as we continuously work to improve the overall guest experience. Thank you as well for recognizing our sustainability efforts. We remain committed to reducing plastic usage and implementing more environmentally friendly practices throughout the resort. It was a pleasure to have you with us, and we sincerely hope to welcome you back again for another relaxing stay in Bali. Best regards, Arini Room Division Manager