Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 estrellas

Dear Ms. Elena R. M., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you felt well looked after by our team and that you still had an enjoyable overall experience during your stay. Your kind words regarding the care and hospitality provided by our staff are sincerely appreciated. At the same time, we truly apologize for the inconvenience caused by the ongoing refurbishment works, which prevented you from fully enjoying some of our facilities such as the private spa villa and sauna. We completely understand your disappointment, and we regret that these areas were unavailable during your visit. Please rest assured that these improvements are being carried out as part of our commitment to enhancing the overall guest experience and comfort for the future. Thank you once again for your understanding, your valuable feedback and your support as an ALL member. We sincerely hope to have the pleasure of welcoming you back again once the enhancements are completed, for an even more enjoyable and relaxing stay in beautiful Bali. Best regards, Arini Room Division Manager

Dear Mr. Felizardo V. M., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you had an excellent stay and that you enjoyed the overall atmosphere of our resort, from the variety of dining options to our beautiful beach and well-maintained surroundings. It is especially rewarding to hear your appreciation for the Mexican and Latin American cuisine, as well as your kind recognition of the efforts our culinary team puts into creating diverse and memorable dining experiences. Your generous comments about our team being professional, friendly and attentive to every detail mean a great deal to all of us. We are also very pleased to know that you enjoyed the wide range of facilities and services across the resort, from dining and entertainment to the pool, spa and lounge experiences. It is equally encouraging to hear your positive feedback regarding our sustainability initiatives. We remain committed to continuously improving in this area while delivering exceptional guest experiences. We truly wish you could have stayed longer as well. We sincerely hope to have the pleasure of welcoming you back for an even longer and more memorable visit in the future. Best regards, Arini Room Division Manager

Dear Mr. Marcelo C., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to know that you had such an excellent and relaxing getaway with your family, also that our location and service met your expectations so perfectly. It is especially rewarding to see your high ratings across all aspects of your stay, from check-in, accommodation and cleanliness to breakfast and our sustainability efforts. Your kind mention of our Front Desk team as “The Lords of the Front Desk” is truly appreciated. We will be sure to share your compliments with the entire team, as it will mean a lot to them and serve as great motivation to continue delivering exceptional service. Thank you as well for your trust in booking directly with us and for your willingness to recommend our hotel, it is the greatest compliment we can receive. It was a pleasure having you with us. We sincerely look forward to welcoming you and your family back for another memorable stay in the future. Best regards, Arini Room Division Manager

Dear Mr. Ciro N. C. S., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share such a detailed review of your recent family stay with us. We are truly delighted to know that you had a wonderful overall experience and that you found our resort well located and very complete. It is especially pleasing to read that you enjoyed the cleanliness of the hotel, our breakfast selection, WiFi service and the warm hospitality provided by our team. Your kind feedback is a great encouragement for all of us as we continuously strive to deliver memorable experiences to our valued guests. We also appreciate your comments regarding your arrival experience, ALL member recognition, as well as your feedback on lunch and dinner. Please rest assured that your observations have been shared with the relevant teams as part of our continuous efforts to further improve our services. At the same time, we are glad to know that you were satisfied with our sustainability initiatives and efforts to reduce single-use plastics, as this is an important commitment for our resort. Thank you once again for choosing to stay with us and for being a valued member of ALL – Accor Live Limitless. We truly look forward to welcoming you and your family back for another memorable stay in the future. Best regards, Arini Room Division Manager

Dear Mr. Ignacio P. J., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share such a detailed review following your recent stay with us, and for your loyalty as an ALL – Accor Live Limitless member. We truly appreciate your trust and support. We are delighted to read your wonderful description of our resort as an “Oasis in the midst of chaos” and for highlighting the combination of Western luxury with Asian hospitality. Your kind words about our reception team, the cleanliness, breakfast selection and especially the friendliness with smiles of our team members mean a great deal to all of us. It is also a pleasure to know that you enjoyed your dining experiences at Maguro Asia for both lunch and dinner. At the same time, we sincerely appreciate your constructive feedback. We regret that WiFi connectivity and ease of access did not fully meet your expectations. Please rest assured that your comments have been shared with the relevant departments for further review and improvement. Regarding your suggestion about Spanish-speaking team members, we understand how meaningful it is to feel fully comfortable in one native language. While our team is currently composed of various international and local talents, we truly value your feedback and will take it into consideration as we continue enhancing our guest experience. We also thank you for sharing your thoughts on sustainability. We recognize that responsible tourism remains an ongoing global challenge. At our resort, we are committed to continuously improving our environmental practices, from sustainable food initiatives to reducing single-use plastics, we appreciate your positive ratings in these areas. Once again, thank you for your balanced and thoughtful review. It would be our pleasure to welcome you back to Bali and provide an even more seamless with memorable experience in the future. Best regards, Arini Room Division Manager