Nusa Dua Beach Hotel and Spa - Handwritten Collection 5 estrellas

Dear Ms. Laura G., Thank you for taking the time to share your wonderful feedback following your recent stay at Nusa Dua Beach Hotel & Spa - Handwritten Collection. We are delighted to know that you had a comfortable stay and enjoyed the peaceful atmosphere of our resort. It is especially rewarding to hear that our team's attentiveness and friendliness, along with our beachfront location, helped create a relaxing environment where you could truly unwind and enjoy the beauty of Nusa Dua. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering heartfelt hospitality. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another tranquil and memorable getaway in the near future. Warm regards, Arini Room Division Manager

Dear Mr. Jesus Y. P., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you for taking the time to share such detailed feedback following your recent stay with us and for your perfect rating. We are delighted to hear that you enjoyed your experience and appreciated the attention to detail throughout the resort, from your room comfort and housekeeping to the gardens, dining experiences, pools and family activities. It is especially rewarding to know that both our culinary offerings and children’s facilities contributed positively to your stay. We also sincerely appreciate your constructive comments, as they are very valuable in helping us improve. We regret the inconvenience caused by the wardrobe functionality and will share your feedback with our engineering team for review. Your suggestion regarding additional adult activities is also noted, as we continuously look for ways to enhance our recreation programme for all guests. Furthermore, we are concerned by your comments regarding smoke circulation in the upper level of Tamarind Restaurant. Please be assured that this has been shared with our teams for immediate assessment to ensure both guest comfort and staff wellbeing are maintained at all times. We also acknowledge your feedback regarding WiFi connectivity. While we are pleased that many aspects of your stay were exceptional, we understand the importance of a stable connection and will continue working on improvements in this area. Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you and your family back for another excellent stay. Best regards, Arini Room Division Manager

Dear Ms. Elena R. M., Warmest greetings from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you felt well looked after by our team and that you still had an enjoyable overall experience during your stay. Your kind words regarding the care and hospitality provided by our staff are sincerely appreciated. At the same time, we truly apologize for the inconvenience caused by the ongoing refurbishment works, which prevented you from fully enjoying some of our facilities such as the private spa villa and sauna. We completely understand your disappointment, and we regret that these areas were unavailable during your visit. Please rest assured that these improvements are being carried out as part of our commitment to enhancing the overall guest experience and comfort for the future. Thank you once again for your understanding, your valuable feedback and your support as an ALL member. We sincerely hope to have the pleasure of welcoming you back again once the enhancements are completed, for an even more enjoyable and relaxing stay in beautiful Bali. Best regards, Arini Room Division Manager

Dear Mr. Felizardo V. M., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you had an excellent stay and that you enjoyed the overall atmosphere of our resort, from the variety of dining options to our beautiful beach and well-maintained surroundings. It is especially rewarding to hear your appreciation for the Mexican and Latin American cuisine, as well as your kind recognition of the efforts our culinary team puts into creating diverse and memorable dining experiences. Your generous comments about our team being professional, friendly and attentive to every detail mean a great deal to all of us. We are also very pleased to know that you enjoyed the wide range of facilities and services across the resort, from dining and entertainment to the pool, spa and lounge experiences. It is equally encouraging to hear your positive feedback regarding our sustainability initiatives. We remain committed to continuously improving in this area while delivering exceptional guest experiences. We truly wish you could have stayed longer as well. We sincerely hope to have the pleasure of welcoming you back for an even longer and more memorable visit in the future. Best regards, Arini Room Division Manager

Dear Mr. Marcelo C., Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection. Thank you very much for sharing your wonderful review following your recent stay with us. We are truly delighted to know that you had such an excellent and relaxing getaway with your family, also that our location and service met your expectations so perfectly. It is especially rewarding to see your high ratings across all aspects of your stay, from check-in, accommodation and cleanliness to breakfast and our sustainability efforts. Your kind mention of our Front Desk team as “The Lords of the Front Desk” is truly appreciated. We will be sure to share your compliments with the entire team, as it will mean a lot to them and serve as great motivation to continue delivering exceptional service. Thank you as well for your trust in booking directly with us and for your willingness to recommend our hotel, it is the greatest compliment we can receive. It was a pleasure having you with us. We sincerely look forward to welcoming you and your family back for another memorable stay in the future. Best regards, Arini Room Division Manager