Grand Mercure Bangkok Atrium 5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 328

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Grand Mercure Bangkok Atrium - Image 1
Grand Mercure Bangkok Atrium - Image 2
Grand Mercure Bangkok Atrium - Image 3
Grand Mercure Bangkok Atrium - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Opis

O hotelu

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Nasze pokoje

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Lokalizacja hotelu

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

Pozycja GPS:13.74704, 100.57019

Telefon
Faks +66 2 718 2011

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 328

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 462

Certyfikat Doskonałości 2024

Excellent Hospitality, But Disappointing Check-In with Duty Manager Front office

Ocena na stronie TripAdvisor 2.0/5

Wanderer05527940988 Rodziny - Opinia zatwierdzona w TripAdvisor

I recently stayed at the Mercure Hotel, but my experience was marred by an extremely disappointing check-in. We were attended by the duty manager, Mr. Tan, who was rude, unwelcoming, and showed a clear lack of hospitality. Despite my request to have rooms on the same floor or connecting rooms for my family, he simply replied with a blunt ‘no,’ and his facial expressions and demeanor made us feel disregarded. He didn’t introduce any hotel facilities, nor did he inform us which floor we were assigned to. His behavior felt discriminatory, and it completely ruined my impression of the hotel. On a positive note, I want to thank the housekeeping, in-room dining, and restaurant staff. They were all very attentive, friendly, and went above and beyond to make us feel comfortable, showing true hospitality. It’s unfortunate that such wonderful service from these teams was overshadowed by our poor experience at check-in. I won’t be returning to this hotel, as the rudeness from the duty manager left Tan a lasting negative impression.

Guest from Mauritius

Ocena na stronie TripAdvisor 2.0/5

Passport31794414529 Opinia zatwierdzona w TripAdvisor

The location is not good. Hotel is far from everything. Old furniture in rooms. Noisy Air conditioner. Needs urgent improvement overall. However, staff is friendly and helpful.I do not recommend this hotel to anybody. Very disappointing.

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your experience at our hotel did not meet your expectations. We understand how important it is for our guests to enjoy both comfort and convenience during their stay, and we're sorry that our location and room conditions did not provide the quality experience you were hoping for. We are actively working on improving the areas you’ve mentioned, including refreshing the rooms and addressing the noise issues with the air conditioning. Your comments are invaluable in helping us identify the areas where we need to make improvements. On a positive note, we truly appreciate your kind words about our staff. They work hard to create a welcoming environment for all our guests, and we're glad to hear their efforts made a positive impact on your stay. We hope to have the opportunity to welcome you again in the future, and we assure you that we will continue to make enhancements to ensure a better experience for all our guests. Kind regards, Patcharaporn Crutmuang Guest Experience Manager

A bit below expectation but not all bad.

Ocena na stronie TripAdvisor 4.0/5

Roving62642043905 Opinia zatwierdzona w TripAdvisor

All the staff at the breakfast was just or simply awesome and very attentive.The room was nice but the tv channel was a bit letdown.Front office or reception staff a bit lost sometimes but too say bad is too harsh.A better training might improve the service.No bell service or porter are offered during check in. One thing to avoid is the hotel limousine service.In the confirmation email, I was offered a Toyota Camry on both return trip but on the way to airport I was given a rather old Honda CRV. Please double check your room charges as sometimes there is always a confusion there.The location was a bit away from the main shopping area( if you prefer shopping). If you dont like noise, request a room that is not facing the construction side(pool side).

Dear Valued Guest, Thank you for your feedback. We’re thrilled to hear you had a positive experience with our breakfast team – they’ll be pleased to know their efforts were appreciated. We also appreciate your comments about the room and will look into improving the TV options to enhance the overall guest experience. I sincerely apologize for the issues you encountered with our reception team and the limousine service. This is not the standard we aim for, and we’re taking immediate action. We’re implementing targeted training for our front office staff to ensure better responsiveness and smoother service. This will be a key focus moving forward. We’re also reviewing our limousine service to ensure the vehicles match what’s promised in the booking confirmation, and we’ll work to avoid any future discrepancies. Regarding room charges and noise from construction, we’re taking steps to improve clarity in our billing process and ensure guests are informed of quieter room options. Your feedback is invaluable to us, and we’re committed to using it to enhance our service. We look forward to the opportunity to welcome you back and provide you with an even better stay. Should you have any further concerns, please feel free to reach out. Thank you again for sharing your insights Warm regards, Patcharaporn Crutmuang Guest Experience Manager

K_lamfon

Ocena na stronie TripAdvisor 3.0/5

klamfon406 Rodziny - Opinia zatwierdzona w TripAdvisor

I usually like the name of Geand Mercure Group all over the world, but in Bangkok it was under my expectation and the lower rate was on services

Dear K_Lamfon, Thank you for sharing your feedback. I genuinely appreciate your loyalty to the Grand Mercure brand, and I’m sorry to hear that your experience in Bangkok did not meet your expectations. We are committed to delivering exceptional service, and your insights are essential for us to identify areas for improvement. I would love the opportunity to discuss your concerns further and ensure that your next visit is nothing short of perfect. Your satisfaction is very important to us. Please feel free to reach out to me directly at Patcharaporn.crutmuang@accor.com. I am here to assist you and will make it my mission to ensure your next experience with us truly exceeds your expectations. We are eager to welcome you back and provide you with the outstanding stay you deserve! Warm regards, Patcharaporn Crutmuang Guest Experience Manager

“Excellent Stay with Great Amenities and Perfect Location”

Ocena na stronie TripAdvisor 5.0/5

mdrubayetk Rodziny - Opinia zatwierdzona w TripAdvisor

We had a fantastic stay at this hotel! The room was spacious and impeccably clean, offering a comfortable environment throughout my visit. The breakfast had a wide variety of options, catering to different tastes, and everything was fresh and delicious. As a platinum member, I had access to the lounge, which was a great perk with added convenience. The hotel is also very family-friendly, with plenty of amenities for kids to enjoy. The staff were incredibly polite and attentive, making sure every need was taken care of. Additionally, the location is unbeatable—right in the center of everything, making it easy to explore the city. Highly recommend for both families and business travelers!

Dear Md.Rubayetk, Thank you for your outstanding review! We’re truly delighted to hear that you had a fantastic stay with us. It’s wonderful to know that you found your room spacious and impeccably clean. We work hard to create a comfortable environment for all our guests, and it’s rewarding to hear that you felt at home. We’re also glad you enjoyed the breakfast variety and appreciated the convenience of our lounge access as a platinum member—it’s a benefit we’re proud to provide our loyal guests. We take great pride in being family-friendly, and it’s heartening to hear that our amenities for kids added to your experience. Our team is dedicated to making sure every guest feels welcome and well cared for, so I will definitely share your kind words with them. It truly motivates us to continue delivering exceptional service. We’re thrilled that our central location made it easy for you to explore the city and enjoy all it has to offer. Your recommendation means a great deal to us, and we can’t thank you enough for choosing to stay with us. We look forward to welcoming you back for another memorable stay in the near future! Warm regards, Patcharaporn Crutmuang Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 876 Liczba opinii 7.1/10 Lokalizacja
  • 1 470 Liczba opinii 7.3/10 Pokój
  • 1 607 Liczba opinii 8.3/10 Obsługa
  • 27 Liczba opinii 8.4/10 Internet
  • 658 Liczba opinii 7.7/10 Śniadanie
  • 617 Liczba opinii 4.8/10 Klimat
  • 523 Liczba opinii 6.8/10 Czystość

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