Grand Mercure Bangkok Atrium 5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 121

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Grand Mercure Bangkok Atrium - Image 1
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Grand Mercure Bangkok Atrium - Image 4
1880 New Phetchaburi Road, Bangkapi, Huay Kwang, 10310 BANGKOK, Thailand

Opis

O hotelu

  • Wake up in the City of Angels.

  • A great city location and seamless guest stay

  • Easy travel

  • Meetings

  • Fitness Facilities

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Grand Mercure Bangkok Atrium

1880 New Phetchaburi Road, Bangkapi, Huay Kwang
10310 BANGKOK
Thailand

Pozycja GPS:13.74704, 100.57019

Telefon
Faks +66 2 718 2011

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 121

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 445

Certyfikat Doskonałości 2024

Stress free hotel stay

Ocena na stronie TripAdvisor 5.0/5

Shabina B Opinia zatwierdzona w TripAdvisor

The highlight for me on my stay at this hotel was the staff. I would like to give a big shout out and thank you to Mr Tiger, Mr Lipton and Mr Phanam our transportation helpers who guided us safely on our journeys and to Mr Tiger was gave us a generaous discount when we told him how disappointed we were on one of our excursions. Another shout out to Tek and Taeng for their politeness and their promptness in looking after our needs in regards to our personal belongings to taking care of our minor room issues. The recptionists at the desk and breakfast were also just as polite and caring. The hotel is clean and very relaxing. Breakfast buffet was amazing catered for everyones needs.

Great Memories stayed BD month

Ocena na stronie TripAdvisor 5.0/5

Duangkamol K Couples - Opinia zatwierdzona w TripAdvisor

Really enjoyed the day with Grand Mercure Bangkok Atrium ,Staff were warm welcome and good takecare Room Decorated so incredible and touch my heart Thank you Lemon and Team see you again

will not choose this hotel again!

Ocena na stronie TripAdvisor 1.0/5

Thụy Khanh L Opinia zatwierdzona w TripAdvisor

Very disappointed in this hotel, email communication did not have any effect, they don't care about whether you are a customer of this hotel or not. They only care about which source you purchased the room nights from. The first day I checked in the sink was clogged, I asked for help from room service but got no response, I had to rush to rest due to the long wait. When I checked in again, I was told that the email I had previously communicated with was not valid and that the hotel could not promise me a late checkout. Due to my special itinerary, the hotel promised me that I could check out later before I ordered this hotel, but I remain skeptical both in terms of their professionalism and their attitude towards their customers and will not choose this hotel again!

Dear Th_ykhanh, Thank you for your feedback. I’m truly sorry to hear about the issues you experienced during your stay. It’s clear that we did not meet your expectations, and I apologize for the inconvenience caused. I regret that you encountered problems with the sink and that our team member did not respond in a timely manner. Additionally, I apologize for the confusion regarding your late checkout request and the communication issues you faced. We strive to provide a consistent and high standard of service, and I’m sorry that we fell short in your case. I appreciate your comments, as they help us to improve. If you have any further concerns or if there is anything else we can do to address this matter, please feel free to contact us directly. Thank you for bringing these issues to our attention. Best regards, Patcharaporn Crutmuang3 Guest Experience Manager

Bee is super staff

Ocena na stronie TripAdvisor 5.0/5

Caslyn l Opinia zatwierdzona w TripAdvisor

Bee has been so helpful and she is on top of that job. Really impressive. She has helped me thru all the procedures and I’m so happy with the hotel . I think the hotel should promote her and give her recognition My name is Tay and u can contact me at +6591848400

Dear Caslyn, Thank you for taking time to share your feedback staying at the Grand Mercure Bangkok. We are also thrilled to hear that you loved your experience with us. It is delightful that our team member made a great impression on you with their friendly and attentive service. Your compliments on our staff's service are greatly appreciated and I will convey your kind compliment and your best regards to Ms. Bee for her excellent attentive service. We truly appreciate your feedback, and we hope to have a pleasure of welcoming you back again in the near future! Best regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Pathetic Service Rendered To All Plus Members

Ocena na stronie TripAdvisor 1.0/5

Siddharth R Friends getaway - Opinia zatwierdzona w TripAdvisor

My friend booked 4 rooms through his All plus membership We reached at 12 pm. We were told that a room will be available at 2 pm. We then left for the city tour. We came back at 4 we were told that there were no rooms available .We protested then got 2 rooms. The other two rooms we were told the other two will be ready in sometime. We again came 5 pm we were told that there are no rooms available. Then we came at 10 pm after the dinner cruise. We got the rooms then. The next day we asked for a late checkout atleast for 1 room. The manager flatly refused. So effectively we did not even get the rooms for 12 hours. Please don't book this Hotel. Also don't pay money to get Accord All Plus membership to be getting pathetic service like this

Dear Siddharth R. Thank you for sharing your feedback staying at the Grand Mercure Bangkok Atrium. We sincerely apologize for the behaviour you experienced from our staff and checked in took longer time than usually. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team and the head of front office department was informed to ensure that such incidents are not repeated. We apologize once again for any distress this may have caused. Your member is truly valued for us and for the member privilege benefits to have late check out, it can be flexible with less occupancy situation of the day. We always strive to deliver our best service, and we would be happy to assist to accommodate our guest if we could have chance. We truly appreciate for your review. Best regards, Patcharaporn Crutmuang Guest Experience Manager Grand Mercure Bangkok Atrium

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 866 Liczba opinii 7.2/10 Lokalizacja
  • 1 410 Liczba opinii 7/10 Pokój
  • 1 534 Liczba opinii 8.2/10 Obsługa
  • 28 Liczba opinii 8.5/10 Internet
  • 640 Liczba opinii 7.6/10 Śniadanie
  • 578 Liczba opinii 4.5/10 Klimat
  • 496 Liczba opinii 6.5/10 Czystość

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