Dear Mr./Ms. Macchia M., Warm greeting from Mercure Bangkok Surawong! Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our central location and the comfort of our modern facilities. It’s especially rewarding to know that you appreciated the spacious rooms and our breakfast selection—we aim to offer something for everyone to start the day right. And yes, the rooftop view is truly something special—we’re thrilled it made such a memorable impression on you! We hope to have the pleasure of welcoming you back again soon for another spectacular stay. Warm regards, Supavadee H. Duty Manager

Dear Ms.Andrea M., Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location, the cleanliness of the hotel, and the comfort of your spacious room. It’s also wonderful to know that our breakfast selection made a positive impression on you. At the same time, we’re truly sorry to learn that outside noise affected your sleep. Please accept our sincere apologies for the inconvenience this caused. While Bangkok is indeed a lively city around the clock, we understand how important a quiet and restful environment is for our guests. Your feedback regarding the soundproofing has been noted and will be shared with our team for review. We appreciate your kind words about our hotel overall, and we hope to have the opportunity to welcome you back in the future for an even more comfortable and restful stay. Warm regards, Supavadee H. Duty Manager

Dear Valued guest, Thank you for sharing your feedback. We’re glad to hear you enjoyed your short stay, found our staff excellent, and appreciated the comfort of the room and breakfast. We also appreciate your comments regarding the elevators. We apologize for any inconvenience caused, especially during the New Year’s Eve event, and your feedback has been shared with our management team for future improvement. We hope to have the opportunity to welcome you again. Kind regards Supavadee H. Mercure Bangkok Surawong

Dear Letizia B., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your three-day stay, and that you found our hotel beautiful, modern, and well-located in the center of Bangkok, with our rooftop being a highlight of your experience. Your kind words are greatly appreciated and will be shared with our entire team. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Ronnaphorn W. (Bew) Duty Manager.

Dear Gianfranco G., Thank you very much for sharing your feedback and for noticing the improvements in our breakfast selection. We are delighted to know that our staff was helpful and kind. We also truly appreciate your kind words regarding your previous visits. Your continued support means a great deal to us. We look forward to welcoming you back again soon. Kind regards, Ronnaphorn W. Duty Manager

Dear Simone B., Thank you for your positive feedback regarding your recent stay at Mercure Bangkok Surawong. We are pleased to know that you enjoyed the room and our services. Please note that our non-smoking policy extends to balconies to ensure a pleasant environment for all guests. Pattranit YUKTASIRIWAT Duty Manager

Dear c., Thank you for sharing your review and for choosing Mercure Bangkok Surawong for your stay in Bangkok. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the service from our team. It is also wonderful to know that breakfast and WiFi met your expectations and that you had an overall excellent experience with us. We have also taken note of your feedback on cleanliness, and please rest assured that we will share this with our housekeeping team to further improve. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another memorable stay in the near future. Sincerely, Surasak Jaitrong Front Office Manager

Dear Giacomo, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you enjoyed our location, rooms, breakfast, and the service from our team. It’s great to know that we were able to meet the high standards you expect from Mercure hotels. Your compliments truly motivate us to continue providing exceptional experiences, and we look forward to welcoming you back to Mercure Bangkok Surawong in the future. Sincerely, Surasak Jaitrong Front Office Manager

Dear Gianfranco, Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us, appreciating our clean and cozy rooms as well as our friendly and helpful staff. We look forward to welcoming you back soon! Best regards, Mercure Bangkok Surawong