Dear Mr. Sangdon L., Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed your comfortable stay, our facilities, delicious food, and the excellent service provided by our team. It is especially pleasing to hear that you found our facilities clean and calm, and that you enjoyed your dining experience at Wild Cut. We also appreciate your positive feedback on our sustainability initiatives. Thank you for your kind recommendation and for choosing Mövenpick Hotel Jakarta City Centre. We look forward to welcoming you back for another exceptional stay. Warm regards, Ruth Desy Duty Manager

Dear Ms. Hajeong K., Thank you for taking the time to share your thoughtful review following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location and that our breakfast buffet was the highlight of your stay. It is wonderful to hear that you were able to explore Jakarta's iconic attractions, including the National Museum, Monas, and the National Gallery, all on foot. We are pleased that our location helped make your visit even more enjoyable. We are also grateful for your kind compliments about our restaurants, dinner, bar, fitness Centre, pool, and the hospitality of our team. Your generous feedback is truly appreciated and will be shared with our colleagues, who will be delighted to know they contributed to your memorable experience. It means a great deal to us to hear that you plan to stay with us whenever you visit Jakarta. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Ruth Desy Duty Manager

Dear Mr. O., Thank you for taking the time to share your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are truly sorry to learn that your experience did not meet your expectations, especially as a valued ALL Platinum member. Please accept our sincere apologies for the issues you encountered with the cleanliness of your room, the size of the accommodation, the quality of the food offerings in the Executive Lounge, and, most importantly, the level of service you received from our team. It is particularly disappointing to hear that you felt our staff were unfriendly and did not show genuine care in addressing your concerns. This is not the level of hospitality we strive to provide, and your comments have been shared with the relevant department heads for immediate review and corrective action. We are also investigating your feedback regarding room cleanliness, Wi-Fi speed, and the recognition of your ALL membership benefits to ensure improvements are made. While we are pleased to know you enjoyed your treatment experience, we deeply regret that the overall stay left you with such a negative impression. Your feedback is invaluable in helping us improve, and we sincerely hope you will consider giving us another opportunity in the future to provide you with the welcoming and memorable experience you rightfully expect from Movenpick. Best regards, Ruth Desy Duty Manager

Dear Mr. Hyunsang L., Thank you for taking the time to share your feedback regarding your recent stay at Movenpick Hotel Jakarta City Centre. We are pleased to know that you found your stay comfortable and appreciated the cleanliness of the hotel, as well as the service provided by our team, especially our Bellman, who made a positive impression during your visit. Thank you once again for your valuable comments. We look forward to welcoming you back for a more seamless and comfortable stay in the future. Best regards, Ruth Desy Duty Manager

Dear Mr. Chanjong K., Thank you for sharing your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you appreciated our convenient location, attentive service, and the quality of your meals. We are particularly pleased that your benefits as an Accor Gold member enhanced your stay with an upgrade to a corner room. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. C., Thank you very much for sharing your detailed feedback following your recent business stay with us at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you enjoyed our convenient location, friendly team, and the quality of our food. It is especially rewarding to hear that these aspects contributed positively to your overall experience, and your kind comments will be shared with our colleagues. At the same time, we truly appreciate your constructive remarks regarding the room size, surrounding environment, and WiFi speed. Please accept our apologies for any inconvenience caused. Your feedback is very valuable to us and has been shared with the relevant teams as we continuously work on improving our facilities and services, particularly internet connectivity for our business travelers. We are also grateful for your loyalty as an ALL Platinum member and thank you for choosing to stay with us. It would be our pleasure to welcome you back in the future and provide you with an even more comfortable and seamless experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. J., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share such a wonderful and detailed review following your recent stay with us. We are truly delighted to know that you enjoyed our newly renovated facilities, found our services to be of five-star quality, and felt that our pricing offered good value. It is especially rewarding to read your kind words about our team, and in particular Reho. Your recognition of his kindness, friendliness, and attentiveness is greatly appreciated, and we will be sure to share your compliments with him and the entire front office team. Knowing that this was already your third stay with us makes your feedback even more meaningful, and we are honored to be your preferred choice when visiting Jakarta. Thank you as well for your continued loyalty as an ALL Platinum member. We are pleased to hear that the welcome drink, amenity, room upgrade, and recognition exceeded your expectations. Your feedback regarding breakfast and departure experience is also noted, and we will review this internally as we continuously strive to improve. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Ann H., Thank you very much for your wonderful review and for choosing Mövenpick Hotel Jakarta City Centre. We are thrilled to know that you enjoyed your stay, found your room perfect, and experienced our team’s friendly service. Your kind words about the cleanliness and overall experience are greatly appreciated, and they motivate our team to continue delivering exceptional service to all our guests. We also value your loyalty as an ALL – Accor Live Limitless Classic member and look forward to welcoming you back for another perfect stay in Jakarta. Warm regards, Ervin Gomgom Duty Manager

Dear Mr. Y., Thank you very much for sharing your review and for choosing Mövenpick Hotel Jakarta City Centre for your family stay. We are delighted to know that you had a good experience and were pleased with our service and facilities. We truly appreciate your loyalty as an ALL – Accor Live Limitless Platinum member, and we are happy that you enjoyed the welcome drink, amenities, and room upgrade. Your kind words encourage our team to continue providing warm hospitality and memorable experiences for all our valued guests. We look forward to welcoming you and your family back to Jakarta very soon. Warm regards, Tamara Audy Guest Experience Manager

Dear Mr. K., Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our gym facilities. We’re sorry to learn that our restaurant menu did not meet your expectations. Your comments are important to us, and we truly value your insights. Please rest assured that your feedback will be taken into consideration as we continue to refine and improve our dining experience. We hope to welcome you back soon and provide you with an even more enjoyable stay. Best regards, Ruth Desy Duty Manager

Dear Mr. Hwang, Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you found our team friendly and the hotel well-managed, and that you enjoyed your room upgrade and welcome drink as an ALL Platinum member. We also appreciate your constructive comments regarding the in-room dining service and the smoking area. Please rest assured that your observations will be shared with the relevant teams to ensure continued improvement and a more seamless experience for our guests. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to host you again for an even more enjoyable stay. Thank you once again for choosing Mövenpick Hotel Jakarta City Centre. Best regards, Tamara Audy Guest Experience Manager

Dear Ms. You h. s., Thank you for your kind words and positive feedback about your recent stay with us. We're truly delighted to know that our team was able to provide you with excellent service and helpful recommendations during your visit. Your satisfaction is very important to us, and it’s always a pleasure to hear that we were able to make your stay a memorable one. We look forward to welcoming you back for another enjoyable experience in the near future. Best regards, Ruth Desy Duty Manager

Dear Ms. L., Thank you very much for your kind words and wonderful review. We are truly delighted to hear that you enjoyed your stay with us and that our clean accommodations and friendly reception team left a positive impression. Your special mention of our staff truly warms our hearts—thank you! It was a pleasure having you as our guest, and we hope to welcome you back to Mövenpick Hotel Jakarta City Centre in the near future. Warm regards, Tamara Audy Asst. Guest Experience Manager

Dear Mrs. Juhee, Thank you so much for your kind words! We\'re thrilled to hear that you had a wonderful experience with our team, including our restaurant, spa, and pool services. It was a pleasure to have you stay with us, and your feedback truly means a lot. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre soon! Warm regards, Tamara Audy Asst. Guest Experience Manager

Dear Ms. M. Kim, Thank you for taking the time to share your recent experience with us at Mövenpick Hotel Jakarta City Centre. We sincerely apologize for the inconvenience you encountered during breakfast service. Your comments regarding the delay in being assisted, the lack of table setup, and the service efficiency have been noted and shared with our F&B management team. We are currently reviewing procedures and retraining our staff to ensure more attentive and professional service, especially during busy periods. As an Accor Plus Platinum member, we greatly appreciate your loyalty and regret that your experience did not meet the high standards we aim to deliver. Your feedback about the overall professionalism of the team is being taken seriously, and we are committed to making improvements. We’re pleased to hear those certain aspects of your stay, such as the welcome drink, amenity, and concierge service, met your expectations. However, we understand that your overall experience was not fully satisfactory, and we will work hard to address these gaps. We hope to have the opportunity to welcome you back and provide a much-improved experience on your next visit. Warm regards, Tamara AUDY Asst. Guest Experience Manager

Dear Keunyoun m., Warm greetings from Mövenpick Hotel Jakarta City Centre! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our clean facilities and peaceful surroundings. Most importantly, we truly appreciate your kind words about our team’s friendliness. Providing warm and memorable hospitality is our top priority, and it is rewarding to know that we made a positive impression on you. We hope to have the pleasure of welcoming you back soon for another exceptional stay. Best regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. YJ K., Thank you so much for sharing your amazing experience! We’re delighted to hear that you decided to extend your stay with us, and we’re glad that Mr. Ervin made such a positive first impression. It’s great to know that you enjoyed our friendly staff, the pool and gym facilities, as well as our breakfast, afternoon tea, and evening cocktails. We look forward to welcoming you back on your next visit! Best regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. Lee S., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our facilities. It is particularly rewarding to know you enjoyed our breakfast offerings, which we strive to make exceptional. We look forward to welcoming you back on your next visit. Warm regards, Tamara AUDY Asst. Guest Experience Manager

Dear Mr. Jongbum, Thank you for your wonderful review! We’re thrilled to hear that you found our hotel well-balanced and luxurious in terms of pricing, breakfast, staff attitude, and location. We appreciate your compliments on our food selection and the friendly, customer-oriented mindset of our staff. It’s great to know you enjoyed our exercise facilities and found the nearby local markets convenient. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience! Warm regards, Tamara AUDY Asst. Guest Experience Manager