Cape Grace, A Fairmont Managed Hotel

Customer review rating (ALL Rating) 4.6/5 14 reviews

Cape Grace, A Fairmont Managed Hotel - Image 1
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West Quay Road, V&A Waterfront, West Quay Road, V&A Waterfront, 8001 CAPE TOWN, South Africa

Description

Hotel extras

  • Our meticulously crafted, generously proportioned guest rooms and suites.

  • Our dining venues offer a tapestry of vibrant flavors, seasonal menus, and exquisite settings.

  • Ideally located in Cape Town's iconic V&A Waterfront.

  • Handcrafted journeys thoughtfully curated by our concierge team.

  • A wholesome approach to well-being bridging serenity, playfulness and adventure.

Our accommodation(s)

Hotel location

Cape Grace, A Fairmont Managed Hotel

West Quay Road, V&A Waterfront, West Quay Road, V&A Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Telephone
Fax +27 21 419 7622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  14 reviews

Great e.

Customer review rating 5.0/5

Great E. Friends - Confirmed reviews ALL

The staff were extremely helpful, personable and hospitable. My stay was great!

Not a good experience which started when we checked in after midnight on the first day of our stay which started with our luggage not arriving in Capetown that night.

Customer review rating 2.5/5

Doug A. M. C. Families - Confirmed reviews ALL

The hotel was nice, but we went three nights a. corresponding days with no air conditioning in our room. When we first checked in I mentioned this to the staff a. was told to give it some time. The next morning it was clearly not working a. I told the staff again a. reduced the desired temperature. It still wasn't working a. I told the staff. They sent people up to fix the air conditioning a. we were told it was fixed. We heard a loud noise at 11 pm, but couldn't find anything that fell. We fell asleep at 11:15 pm a. were woken by a loud noise. We fell asleep again a. were woken by a loud noise again at 11:30 pm. I went downstairs a. was told that we could sleep in a different room. We did not think this was a valid alternative a. I told the staff we were going to turn the breaker off for the air conditioner so it would not run a. make these noises. They fixed the air conditioning properly on the fourth day of our stay. This is ridiculous for a highly rated hotel.

Enjoyed every detail of our stay!! Room, staff, food all awesome!!

Customer review rating 5.0/5

Marguerite F. Couples - Confirmed reviews ALL

It was such a comfort after our long flight from Chicago to have a hotel that not only attended to our every need, but anticipated it! Every detail was taken care of and staff was very professional and delightful. Wouldn’t stay anywhere else in CapeTown!

Dear Dennis F., We very much appreciate your comments regarding your stay at the Cape Grace, A Fairmont Managed Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Cape Grace in the near future. Sincerely, Cape Grace Team

Wanting

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Overpriced, by a long way. Lack of discernible management. Far too many untrained staff and a few that have no right to be in customer facing roles. Chaotic and unsupervised breakfast service.

Dear Stuart M., Thank you for taking the time to tell us about your experience at the Cape Grace, A Fairmont Managed Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Cape Grace, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and thank you again for sharing your experience. We very much look forward to warmly welcoming you again to Cape Grace in the near future. Sincerely, Cape Grace Team

Lovely hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

We had a beautiful room and the staff were most attentive. It’s a great location.

Other web-users rate our hotel

  • 34 reviews 10/10 Location
  • 27 reviews 9.1/10 Room
  • 50 reviews 9.2/10 Service
  • 11 reviews 9.1/10 Breakfast
  • 8 reviews 10/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.