Pearl Valley Hotel by Mantis 4 stars

Dear MichaelB Delighted to hear. Looking forward to you visiting us and not only your friends Hope to welcome you soon Kind regards Mynhardt de Jongh General Manager

Dear BN. Thank you for taking the time to share your feedback regarding your recent stay at Pearl Valley Hotel. We truly appreciate your insights, as they help us identify areas where we can improve our guest experience. We\'re delighted to hear that you enjoyed your room and the stunning views, as well as the service provided by our golf staff. However, we sincerely regret that other aspects of your stay did not meet your expectations. Your concerns regarding service, communication, and access to hotel facilities are noted, and we apologize for any inconvenience these issues may have caused. We understand that requiring staff assistance for gym access and multiple security registrations can be frustrating. The hotel operates as a free-standing business on the estate. Being a guest in the hotel, hotel guests obtain the use of all facilities on the golf estate. Systems are not integrated; thus, the assistance of staff is required. We have and we will continue to review our procedures to find a more seamless solution for our guests. Additionally, we appreciate your feedback on the breakfast package. Our intention is to offer convenience and value, and we regret that the current structure felt restrictive. We do offer room only rates, which allows you to choose according to your own budget. We will certainly take your comments into account as we review our dining offerings to ensure a more enjoyable and hassle-free experience. Your experience is important to us, and we value the opportunity to improve. Should you choose to visit us again, we would love the chance to provide you with a more seamless and enjoyable stay. Please feel free to reach out to me directly, and I would be happy to personally assist with any arrangements. Kind regards Mynhardt de Jongh General Manager

Dear 34769pete, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our beautiful property, spacious rooms, and excellent restaurant and bar facilities. It is wonderful to know that the stunning views from your balcony, along with our pools, golf course, and tennis courts, contributed to a memorable and relaxing holiday. We appreciate your feedback regarding the kitchen appliances and security gate process. Originally, the property was designed as holiday apartments, but it was later converted into a hotel operation. As part of this transition and following the Grading Council of South Africa’s requirements, self-catering facilities are no longer offered due to health and safety considerations. We value your insights and will continue to assess ways to enhance the overall guest experience. We sincerely apologize for the inconvenience you experienced with the availability of pool towels. This is not the level of service we strive to provide, and we are addressing the issue to ensure a smoother and more efficient process for all our guests in the future. Despite these challenges, we are delighted that you had an enjoyable stay and would both return and recommend our hotel. Your kind words mean a great deal to us, and we look forward to welcoming you back for another exceptional stay. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel

Dear Daniele G., Thank you for choosing Pearl Valley Hotel by Mantis for your stay and for sharing your detailed review. We are pleased to hear that you had a satisfying experience and that you enjoyed your rounds at Pearl Valley Golf Course. We understand the frustration caused by joggers and pedestrians using the pathways during restricted timeframes. Please rest assured that the Homeowners Association is actively addressing this matter on a daily basis. Similarly, the padel courts are also managed by the HOA, with penalties in place for unfulfilled reservations that prevent access for other residents, visitors, and hotel guests. Efforts are ongoing to minimize inconvenience and enhance the experience for all players. We truly appreciate your feedback and hope to welcome you back to Pearl Valley Hotel in the near future. Best regards, Mynhardt de Jongh General Manager Pearl Valley Hotel by Mantis

Dear Boondoggler We are delighted to have received your lovely guest review. We are truly grateful to hear that you have enjoyed every part of your stay and visit to Pearl Valley Hotel by Mantis and the golf course. I will share your feedback, as normal, with my team and the team of all the other facilities on the estate. We will all look forward to one day, in the near future, welcome you back in order for you to continue your memories and we hope that you will then have an opportunity to visit all the other facilities on the estate Safe travels Kind regards Mynhardt de Jongh General Manager