Pearl Valley Hotel by Mantis 4 stars

Customer review rating (ALL Rating) 4.5/5 80 reviews

Pearl Valley Hotel by Mantis - Image 1
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Description

Hotel extras

  • Award Winning Golf Course

  • Salon and Spa

  • Well-equipped fitness center

  • 2 outdoor swimming pools

  • Proximity to the Cape's Winelands

Our accommodation(s)

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Room 1

Hotel location

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  80 reviews

TripAdvisor Rating  4.5/5  95 reviews

A not so favourable stay

TripAdvisor rating 1.0/5

JaneneR7 Families - TripAdvisor review

Dear Janene, Referencing numerous communications (via mail and one on one), one of which is from Gail’s on February 14, 2025, which clearly outlined the circumstances surrounding the Romero party’s stay at the hotel: Our GM, (Mynhardt de Jongh) personally met with Mr. Romero to discuss the situation; however, the interaction was unfortunately met with hostility and a lack of receptiveness. Despite this, he remained professional and presented the following options: 1. The guests could wait for the restoration of the water supply, which was a matter entirely beyond our control. 2. Alternatively, they could cancel the remainder of their reservation, in which case he offered a full refund for the unused portion of the stay and a 50% refund for the night of February 13, 2025. This offer was extended in good faith and was valid only on the day it was presented. The guests chose to remain at the hotel, thereby forfeiting the refund option. It’s also important to note that, contrary to our policies, they elected not to extend their daughter’s accommodation but instead had her stay in their room. While we genuinely regret the inconvenience caused, we must emphasize that the water supply issue was beyond the hotel's control. Nevertheless, we remain committed to providing all our guests with the highest standard of service, even in challenging circumstances. Given the above, and with all aspects now thoroughly addressed, we consider this matter resolved. Regards Mynhardt de Jongh General Manager

Well located, but...

Customer review rating 3.0/5

Dean Couples - Confirmed reviews ALL

A Perfect Getaway!

TripAdvisor rating 5.0/5

CandiceGCT Couples - TripAdvisor review

Dear CandiceGCT, Thank you so much for your glowing review and for choosing to spend your getaway with us at Pearl Valley Hotel! My team and I are absolutely thrilled to hear that your stay was seamless and luxurious from start to finish. It’s wonderful to know you enjoyed the peaceful elegance of your room, the relaxing amenities, and those block-out blinds—always a game-changer for quality rest! We’re especially delighted that you had such a great experience with our facilities and dining options. Your kind words about our team, and myself in particular, mean the world to us. I am truly passionate about creating memorable experiences, and I’ll be sure to pass on your heartfelt compliments to my team. It sounds like you made the most of every moment—from padel and poolside relaxation to evenings at the bar. I am so glad the atmosphere and service made you feel at home. My team and I will be absolutely thrilled to welcome you back again—and when you're ready for golf, our team will be more than happy to get you started! Warm regards, Mynhardt de Jongh General Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Dear Elrida O. Thank you so much for your kind words about our staff – we’re thrilled to hear they made a positive impression during your stay! We also appreciate your feedback regarding the cleanliness of the room. Please accept our sincere apologies for the details that were missed, such as the bathtub and the kitchenette bin. Your comments have been shared with our housekeeping team to ensure we address these areas more thoroughly moving forward. We\'re glad to know that overall, you had a good stay, and we hope to welcome you back soon for an even better experience. Kind regards Mynhardt de Jongh General Manager

Staff and services are not geared to providing a good customer experience.

Customer review rating 0.5/5

Jette N. Friends - Confirmed reviews ALL

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Other web-users rate our hotel

  • 106 reviews 9.4/10 Location
  • 189 reviews 8/10 Room
  • 180 reviews 7.1/10 Service
  • 59 reviews 5.2/10 Cleanliness
  • 47 reviews 6.4/10 Breakfast
  • 37 reviews 5/10 Vibe
  • 35 reviews 5.2/10 Value
  • 10 reviews 9.7/10 Bar

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