Pearl Valley Hotel by Mantis

We had a really wonderful stay. room and services were very excellent. Staff were great with very easy check in and check out. Free Breakfast was more than excellent, We enjoyed the carts that ferry you and your luggage to/from your room, because it can be a distance, but a walk around is recommended. It's very serene if you want to get away.

Beautiful surroundings, lovely spacious rooms. Can up the ante on housekeeping. Great service and food. Long walk to some of the rooms if it is raining. Great gold course. Stunning walkways and gardens.

My husband and I stayed here with 3 older teenage boys in Feb 22. We booked two rooms and had the most amazing week. We were trying to choose a location where the boys had freedom but access to activities and Pearl Valley was spot on there! Massive early mention to the superb STAFF team, particularly Monique who communicated so well with me prior to the trip and helped me book everything. Peter and Lisa on the reception desk were also so helpful, happy and engaging! The lady in the golf shop was very patient with my booking for the boys and last but not least, the wonderful lady who runs Backs deli by the hotel pool (sorry, trying to remember your name!) - super friendly and always willing to serve the best food and drink to the 5 of us! And the golf buggy shuttle drivers, they love their job, always waving and smiling! Activities: we all had access to the fitness centre and the choice of two pools to relax beside, the boys played football and rugby on the field, we could walk/jog around the beautiful estate and then we also arranged golf lessons for the boys. Huge thanks to James Wade for his communication with me and patience coaching the boys! Food: we could choose between the main Clubhouse restaurant and Backs Deli near our room. There were plenty of staff and a varied menu with specials each day. Easy food by the pool was a bonus, especially for the boys if we'd been out for the day. Backs also offer take out food and bakery items. If we were heading off early, the boys would grab a fresh smoothie and a pastry to keep them going in the car! All staff in both restaurants were happy and eager to please, delicious food and well priced. Rooms: very well designed, consisted of a double bed (or twin), spacious bathroom, patio/balcony, small sofa in front of the TV, desk and then the selling point for me, a small kitchenette area where we could make hot drinks, throw a deli pizza in the oven and chill our drinks in the fridge. Anything we required never seemed a problem for the team at all. ACCESS: this would be our only complaint - utterly ridiculous entry and exit procedures. Security needs to be tight, agreed, but the routine and rules changed daily and the staff at the gate blamed everyone else for the issues. The amount of time wasted trying to exit and enter was not acceptable and we can't understand why there is not a more efficient system in place. Other than that point - we would highly recommend this hotel and would like to return next time we are in the area. Great for families, singles and couples alike!

The rooms are spacious, comfortable and well looked after. The housekeeping needs improving though. The worst experience was the access. Not the place to stay to visit places around the area. The access process doesn’t work and every time you have to leave or return it’s a lengthy painful procedure. When we raised it as an issue to the security manager, he got irritated, blamed the hotel staff and bid us farewell with no even as much as an apology.

This is an amazing hotel that really surprised me. We got upgraded to a double room which was awesome. Very large and clean. Excellent beds. Breakfast and lunch was great as well. What a hidden gem! Will 100% be back here when in Paarl surroundings again.