Dear Khun Kaicheng Jiang, Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a great stay and enjoyed our convenient location, comfortable accommodation, and the warm hospitality of our team. It is especially heartwarming to hear that one of our team members was able to assist you with recovering your tablet from Chiang Mai Airport. We are very pleased that his support made a positive difference to your experience, and we will be sure to share your kind appreciation with him. Thank you once again for your kind words and support. We look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Tiantian W., Thank you for choosing Ibis Chiang Mai Nimman Journeyhub for your recent family getaway and for taking the time to share your feedback with us. We are thrilled to know you had an excellent check-in and check-out experience, enjoyed our prime location in the vibrant Nimman area, and fitness facilities so highly! It is also wonderful to hear that our team and sustainability initiatives made a positive impression during your stay. We appreciate your honest note regarding the room and bed size. While our room dimensions and furnishings are designed strictly in accordance with ibis global brand standards to offer cozy, functional, and well-equipped spaces, we always strive to exceed expectations and deliver a perfect 10/10 experience. We would love to hear any further suggestions you might have on how we can make your next stay even better. For your future visits, our team would also be delighted to assist with room selection to ensure you and your family enjoy maximum space and comfort. Thank you once again for your recommendation and kind support. We look forward to welcoming you back to Chiang Mai in the near future! Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Miaoting Y., Thank you for taking the time to share your feedback regarding your recent stay at ibis Chiang Mai Nimman Journeyhub. We are truly sorry to learn that your experience did not fully meet your expectations, and we sincerely apologize for the inconvenience caused. Our guestrooms are thoughtfully designed to provide a comfortable and relaxing stay with all the essential amenities our guests may need. While the room size may be more compact compared to other properties, we strive to ensure a pleasant and convenient experience for every guest. We also regret to hear that the pillow was not to your liking. For any future visits, please do not hesitate to contact our Front Desk or Housekeeping team, a s we offer a selection of alternative pillows and would be delighted to assist in enhancing your comfort. Additionally, we sincerely apologize for the disturbance caused by the low-frequency noise you experienced during the night. We understand that a good night's sleep is an essential part of any stay. Please be assured that we continue to work closely with the relevant local authorities regarding the nearby entertainment venue to help minimize any impact on our guests' comfort. Thank you once again for your valuable feedback. Your comments are greatly appreciated, as they help us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable and comfortable stay. Best regards, Nakul Gupta General Manager ibis Chiangmai Nimman Journeyhub

Dear Khun Huanhuan, Thank you so much for taking the time to share your wonderful review with us! We are delighted to hear that you enjoyed our convenient location near Maya Shopping Center, as well as our service and lobby amenities. It is fantastic to know that you had a great experience overall and enjoyed dining outside in the early morning. We look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub for another excellent stay in the future! Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Zuqing L., Thank you for choosing ibis Chiang Mai Nimman Journeyhub and for sharing your positive feedback following your recent stay. We are delighted to learn that you enjoyed our clean and well-equipped room, friendly team members, and convenient location near MAYA Lifestyle Shopping Center. It is always rewarding to know that our guests have had a comfortable and enjoyable experience with us. We are continuously striving to improve, and we would be grateful if you could share any suggestions on how we could make your next stay even better and earn a perfect 10 out of 10 experience. We look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub in the near future. Kind regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Yiqing S., Thank you very much for taking the time to share your feedback following your recent stay at ibis Chiang Mai Nimman Journeyhub. We are pleased to know that you found our location convenient, felt safe and comfortable during your stay, and were satisfied with the overall cleanliness and service provided by our team. Your kind comments are greatly appreciated. At ibis Chiang Mai Nimman Journeyhub, we continuously strive to improve our guest experience and our aim is to deliver a stay worthy of a perfect 10 out of 10. We would be grateful for any additional suggestions you may have to help us further enhance your experience. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future for an even more comfortable stay. Best regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Hanxu Z., Thank you very much for taking the time to share your feedback following your recent couple stay with us. We are delighted to know that you enjoyed your overall experience and appreciated our convenient location, as well as the smooth check-in, comfortable accommodation, cleanliness, and service provided by our team. Your kind words are truly appreciated and serve as great encouragement for our team to continue delivering excellent hospitality. We look forward to welcoming you back again for another pleasant stay in the future. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Shiying H., Thank you very much for your wonderful feedback and for choosing to stay at ibis Chiang Mai Nimman Journeyhub during the Songkran festival. We are delighted to know that you enjoyed our excellent location and were able to have a peaceful and comfortable stay, especially appreciating the soundproofing of the room despite being close to the festival area. It is also great to hear that you were satisfied with our team’s patient and attentive service. We sincerely appreciate your kind recognition of the staff who assisted you during check-in. Your compliments will be shared with the team as encouragement. It was a pleasure to have you with us, and we look forward to welcoming you back again in the future. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Fat L. K., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, well-sized room, breakfast selection, and the service provided by our team. Your kind words are truly appreciated and will be shared with our Service Desk team, who will be pleased to know they contributed to your positive experience. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub in the near future. Warm regards, Boondarik W. Operation Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Yue Z. Thank you for choosing ibis Chiang Mai Nimman Journeyhub and for taking the time to share your detailed feedback following your family stay with us. We regret to learn about the disturbance caused by the room location near the service area. While we are pleased that our team responded and reduced the noise after your feedback, this should have been managed more proactively. Your comment has been reviewed with the team to ensure better room allocation and improved control of operational noise, especially during guest rest hours. We are also concerned to read your feedback regarding the cleanliness of the bedding and towels. This is clearly not acceptable and does not reflect our standards. We have addressed this directly with our housekeeping team and reinforced inspection procedures to prevent any recurrence. We appreciate your recognition of our sustainability efforts and are glad this aspect of your stay met your expectations. Thank you once again for your feedback. It helps us focus on the areas that require immediate improvement. We hope the rest of your stay was comfortable and that we will have the opportunity to welcome you again under better conditions. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Peiyun N., Thank you very much for taking the time to share your experience at ibis Chiang Mai Nimman Journeyhub. We are delighted to know that you were impressed with the cleanliness of your room, the hotel’s great location, and the quality of our services and facilities. We are also pleased that you enjoyed our breakfast selection, WiFi, sustainability initiatives, and the assistance provided by our team. Your kind words are a great encouragement to all of us. For your convenience, the nearest laundry service is located near One Plus Condo, close to Novotel Chiang Mai Nimman Journeyhub. We sincerely hope to welcome you and your family back again for another enjoyable stay. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Jieying , Thank you very much for your wonderful review and for giving us a perfect score following your recent stay at ibis Chiang Mai Nimman Journeyhub. We are truly delighted to hear that you found our location convenient and that you had an excellent stay experience. It is especially rewarding to know that our team’s enthusiasm made a positive impression on you. Your kind words mean a great deal to all of us. We sincerely appreciate your recommendation and look forward to welcoming you back again for another enjoyable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Yao D., Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Chiang Mai Nimman Journeyhub. We are truly sorry to learn that your experience did not fully meet your expectations, and we sincerely appreciate you bringing this to our attention. We would like to kindly clarify that our guest rooms are designed in accordance with ibis brand standards, with fixed windows as part of a modern building design to ensure safety and overall comfort. To support a pleasant indoor environment, the hotel is equipped with a carefully maintained ventilation system that provides adequate fresh air circulation throughout the building. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Your feedback is very important to us and helps us continually review how we can further enhance our guests’ comfort. We truly hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable experience. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Nan X., Thank you very much for your perfect score and kind comments. We are delighted to know that you enjoyed our warm service and had an excellent stay with us. Your support and recommendation mean a great deal to our team. We truly appreciate your loyalty as an ALL Accor member and look forward to welcoming you back again soon. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Shunyu L., Thank you very much for your kind feedback and for sharing your experience with us. We are delighted to hear that you enjoyed our clean environment and convenient location, and that overall you were very satisfied with your stay. We appreciate your comment regarding the pillow height. For your comfort, different pillow options are available upon request from our Front Desk or Housekeeping team, and we are always happy to assist to ensure a restful night’s sleep. We look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub on your next visit. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Hui C., Thank you very much for your wonderful review and perfect scores. We are delighted to hear that you enjoyed our convenient location near Chiang Mai University and Nimman Road, as well as our clean facilities and excellent service. It is great to know that both adults and children in your family had a pleasant and enjoyable stay with us. We truly appreciate your kind words and your recommendation. It was our pleasure to host you and your family, and we look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub on your next trip to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Xujing H., Thank you very much for taking the time to share your feedback and for choosing to stay with us at ibis Chiang Mai Nimman Journeyhub. We are delighted to hear that you enjoyed your stay and appreciated our friendly reception team and comfortable rooms. Your kind words about our service are truly encouraging and motivate us to continue providing warm hospitality and memorable experiences for all our guests. It was our pleasure to have you with us, and we look forward to welcoming you back again soon on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Xiaorong L., Thank you very much for sharing your feedback and for your kind words about our team and location. We are delighted to hear that you enjoyed our friendly service and the overall experience during your stay. We have noted your comments regarding the breakfast and truly appreciate your suggestions. Our team will review and work on improving the variety to ensure a more satisfying breakfast experience for our guests in the future. We hope to welcome you back to ibis Chiang Mai Nimman Journeyhub and provide an even better stay next time. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Yuhui H., Thank you very much for sharing your kind feedback. We’re glad to hear that you enjoyed the convenient location, clean and bright rooms, and our front desk’s fast response. Your positive comments mean a lot to our team. We also appreciate your valuable suggestion regarding the breakfast variety, and we will work on improving it for future guests. Thank you for choosing ibis Chiang Mai Nimman Journeyhub and for being part of the Accor Loyalty Program. We look forward to welcoming you again soon. Best regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub