诺富特清迈宁曼路 Journeyhub 酒店

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Dear Ann B, Thank you for sharing your feedback with us! We’re glad to hear that you were pleasantly surprised by your stay and that the noise from the flight path did not disturb your sleep. We appreciate your understanding regarding the language skills of some of our Hearitsts, and we are always working to improve communication with our guests. Regarding the shuttle service, we understand that it may seem more expensive compared to alternatives like Grab. However, the advantage of using our hotel shuttle is that it can be booked in advance and is a reliable service with a professional driver, ensuring your convenience and peace of mind during your journey. We’re also happy to know you enjoyed our Happy Hour and the coffee in the lobby. We’ll certainly take your feedback about the internet service into consideration to improve the experience for future guests. Thank you again for choosing us, and we hope to welcome you back soon! Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Niko, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Novotel Chiang Mai Nimman Journeyhub and that our location, Heartists, and facilities contributed to a positive experience during your visit. We also appreciate your loyalty as this is your third stay with us, and we are pleased that you continue to choose our hotel whenever you visit Chiang Mai. We appreciate you bringing the issue with the swimming pool to our attention. Rest assured, we will coordinate with our team to ensure the pool is thoroughly cleaned before use, as we are committed to maintaining the highest standards of cleanliness and guest satisfaction. Your feedback is invaluable to us, and we are committed to continuously improving our services. We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for your kind words and recommendation. We are thrilled to have you as a guest! Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Y. H., Thank you for taking the time to share your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We truly value your insights as they help us continuously improve our services and guest experience. We are sorry to hear that several aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with the elevators, the unpleasant smell in the room, and the overall comfort of your room. We understand how these inconveniences affected your stay, and we will immediately address these matters with our Heartists to ensure they are rectified for future guests. Regarding the elevators, we have two in the building—one from the Main Lobby to the guest rooms, and another located at the opposite side of the building. We will review your feedback on the room location and access to the elevators to improve overall guest convenience. Regarding the air conditioning and cleanliness of the room, we will conduct a thorough inspection to resolve any concerns related to dampness and the presence of insects. We truly appreciate your feedback on the desk lighting and dressing room privacy as well—these are valuable points, and we will take them into consideration for future room improvements. On a more positive note, we are glad to hear that you enjoyed our breakfast offerings. We aim to provide a high standard of quality in all our services, and we’re happy to know that the breakfast met your expectations. We also understand your concerns about the access route to the hotel and will look into ways to improve the convenience for both guests and drivers. Once again, we appreciate you bringing these matters to our attention. It is our goal to create a comfortable and welcoming environment for every guest, and we regret that we fell short during your stay. We hope you will consider giving us another opportunity to serve you better in the future. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Sharon, Thank you for taking the time to share your experience with us! We’re delighted to hear that you had a delightful stay and enjoyed the comfort of our accommodations. It’s wonderful to know that Ms. B provided you with excellent service, and we will be sure to pass along your compliments to her. We’re also glad to hear that you enjoyed the food at our restaurant. We strive to offer a memorable dining experience for all our guests. We understand that noise from planes can disturb light sleepers. Earplugs are available at the front desk for your convenience, and our team is here to assist with any concerns you may have Thank you once again for your feedback. We truly value your insights and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub