Dear Khun Xuefeng Y., Thank you so much for giving us a perfect rating and for sharing your wonderful experience following your getaway! We are thrilled to hear that you enjoyed our convenient location near MAYA Shopping Center and One Nimman, as well as the warm greetings from our reception team. It is also fantastic to know that you appreciated our sustainability initiatives, including our single-use plastic alternatives and local food sourcing. Thank you for your high recommendation, and we look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yangpeng Z., Thank you for sharing your detailed feedback with us following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our convenient location near MAYA Shopping Mall, as well as the warm hospitality from our team, the room cleanliness, and your check-in and check-out experiences. At the same time, we sincerely apologize that our breakfast selection did not meet your expectations. We are actively working with our Culinary Team to enhance our breakfast variety and quality.If you have any specific suggestions regarding the breakfast dishes or options you would like to see on your next visit, please feel free to share them with us. Your insights are truly valuable as we work to improve our offerings. We hope to have the pleasure of welcoming you back for an even better experience in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Ming Z., Thank you so much for taking the time to share your wonderful review following your recent family stay at Novotel Chiangmai Nimman Journeyhub. We are thrilled to receive your perfect scores across so many areas and to hear that you enjoyed our convenient location near the shopping center, the cleanliness of our rooms, the comfortable bedding, and our facilities like the gym and swimming pool. Your warm words about our team's service mean a lot to us. Thank you for being a valued ALL Accor Silver member. We look forward to welcoming you and your family back for another exceptional stay in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Shanshan J., Thank you so much for taking the time to share your wonderful feedback following your family stay at Novotel Chiangmai Nimman Journeyhub! We are absolutely thrilled to receive a perfect rating across all areas of your stay. It is especially heartening to know that our Front Desk team made such a great impression with their welcoming hospitality and swift assistance in resolving your issues. Thank you for your high recommendation and support. It was a true pleasure hosting you and your family, and we look forward to welcoming you back for another perfect 10/10 stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Kun L., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, peaceful atmosphere, facilities, breakfast selection, and the service provided by our team. We especially appreciate your kind mention of our team member who contributed to making your stay enjoyable. Your positive comments and high rating are greatly appreciated and will be shared with our colleagues as encouragement to continue delivering warm and attentive service. We look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another pleasant stay in the future. Kind regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Jiaying Y., Thank you for your perfect review and for choosing Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had an excellent stay and enjoyed our friendly service, clean and comfortable room, peaceful atmosphere, and convenient location near Nimman Road. We're also pleased that you found our complimentary shuttle service to Maya Mall helpful. Your kind words about our team, especially our colleague with glasses, mean a great deal to us. We will be sure to share your recognition with her, as it will surely brighten her day. Thank you once again for your recommendation and support. We look forward to welcoming you and your family back for another memorable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Guiping C., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you had an excellent experience with us and appreciated our prompt service, convenient location, cleanliness, and the value offered during your stay. It is truly rewarding to hear that our team was able to provide timely assistance and create a comfortable experience for you and your family. We sincerely appreciate your kind recognition of our Heartist and are pleased to know that you enjoyed our hospitality, concierge service, sustainability initiatives, and overall hotel experience. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another enjoyable stay in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Shifu Y., Thank you very much for sharing your wonderful feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you and your family had a fantastic experience with us. It is truly rewarding to know that our team made you feel welcome and at home, and that you appreciated our convenient location, professional service, and the warm hospitality provided by our colleagues. We are especially grateful for your kind recognition of our Chinese-speaking receptionist. Your compliments regarding his helpfulness and friendliness will be shared with him and the entire team as encouragement to continue delivering exceptional service. We also appreciate your mention of our front office team and parking security colleagues for their attentive assistance throughout your stay. Thank you as well for your positive feedback on our cleanliness, breakfast, WiFi, and our sustainability initiatives. Your suggestion regarding preparing sandals has been noted and will be shared with the relevant team for consideration. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another memorable stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yiwen F., Thank you for taking the time to share your feedback through our Accor Guest Satisfaction Survey. I would like to extend my sincere apologies for the inconvenience you experienced during your stay, particularly regarding your arrival experience and the concern about water on the floor near the refrigerator. Following your feedback, our Engineering team reviewed the room and did not identify any issue with the refrigerator. Nevertheless, as a precautionary measure, we have placed the room under close monitoring to ensure that all facilities continue to meet our standards. I am also sorry that we were not aware of this issue during your stay, as our team would have appreciated the opportunity to assist you immediately and make your stay more comfortable. At Novotel Chiang Mai Nimman Journeyhub, we are committed to delivering a welcoming and enjoyable experience for every guest. Your feedback is invaluable to us, as it helps us continuously improve both our service and facilities. Thank you once again for bringing this matter to our attention. We truly hope to have the opportunity to welcome you back and provide you with the high standard of hospitality that we strive to deliver. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Xin L., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub We are pleased to hear your positive comments regarding our booking experience, cleanliness, WiFi, bar and pool. Your kind feedback is truly appreciated and will be shared with our Heartists. At the same time, we are sorry to learn that our breakfast selection did not fully meet your expectations. Please be assured that we aim to offer a diverse range of international and local dishes to suit the preferences of guests from various backgrounds. Your comments are highly appreciated, and we would be grateful if you could kindly share any specific items or improvements you would like us to consider for future enhancements. Regarding the replenishment of breakfast items, please be assured that your comment has been noted and will be shared with our culinary team for further review and improvement to ensure a smoother dining experience. We would also like to kindly clarify that food is prepared fresh and replenished continuously throughout the breakfast service period. We also regret your concerns regarding room size and your comments have been shared with the relevant departments for consideration. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Tat W. D. N., Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Chiang Mai Nimman Journeyhub. We are pleased to know that you appreciated our Heartist team’s friendliness, smooth check-in experience, cleanliness, and overall service during your stay. Your kind recognition is truly appreciated. At the same time, we sincerely apologize that the swimming pool and breakfast did not fully meet your expectations. Please be assured that your comments have been shared with the relevant teams for review and improvement. The swimming pool area is currently under an enhancement project to improve its overall ambience and guest experience. Regarding breakfast, we appreciate your feedback on variety. We would like to share that we currently offer a wide selection of international and local Thai dishes, including hot and cold options, bakery items, fruits, and daily rotating selections. However, your comment regarding repetition is well noted, and we will continue working closely with our culinary team to further improve variety and guest satisfaction. To help us achieve a perfect 10/10 experience in the future, we would be grateful if you could kindly share any specific suggestions or details on how we could further improve our breakfast or facilities. Your input is very important to us in enhancing our guest experience. We hope to have the pleasure of welcoming you back again in the near future for an even better stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Shangping, Thank you very much for your wonderful feedback and for choosing to stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to hear that you had an excellent experience and that our service met your expectations in every aspect. Your kind words mean a great deal to our team and serve as a strong motivation for us to continue delivering exceptional service. We are especially pleased to know that the birthday arrangement for your friend helped make your stay even more memorable. It was our pleasure to assist in creating such a special moment, and we are glad it added to your overall experience. We sincerely look forward to welcoming you back again for another memorable stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yining Z., Thank you very much for your perfect rating and for sharing your wonderful feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to hear that you enjoyed our service and had a pleasant experience across all aspects of your stay. Your kind comments about our team, facilities, and overall service are greatly appreciated and will be shared with our team as encouragement. Thank you as well for your thoughtful suggestion regarding aromatherapy in the room. We truly value your idea and will take it into consideration as we continuously look for ways to enhance our guest experience. We sincerely appreciate your support and look forward to welcoming you again for another excellent stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Chen L. S., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you had a generally pleasant experience, particularly with your arrival and check-in, cleanliness, WiFi, check-out process, and our team service. It is encouraging to know that these aspects contributed positively to your stay. However, we sincerely regret the inconvenience caused by the noise disturbance and the soundproofing concerns you encountered. Please accept our apologies for any discomfort this may have caused during your stay. Please be assured that your comments have been shared with the relevant Heartists for further review and improvement. We truly value your feedback as it helps us continuously enhance our guest experience. For any future visits, should you experience any discomfort, we encourage you to contact our Front Office team at any time. We will be more than happy to assist with a room relocation, subject to availability. Additionally, earplugs are available upon request at the Front Desk for your convenience. We sincerely hope to have the opportunity to welcome you back again and provide you with a more seamless and restful stay. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Xin R., Thank you very much for your positive review and for rating your recent stay with us so highly. We are delighted to know that you were satisfied with our location, service, and cleanliness. It is always encouraging to receive such kind feedback, and your comments truly motivate our team to continue delivering a pleasant and comfortable experience to all our guests. We are also grateful for your support as an ALL – Accor Live Limitless member, and we sincerely appreciate your recommendation. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub again in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Qinru, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable room, and overall cleanliness during your stay. We are especially happy to know that our bellboy was able to assist you with your Bolt ride and make your experience smooth and enjoyable. Your kind words will be personally shared with the team—they will be thrilled to know their efforts made a positive impact. It is also great to hear that you found everything convenient for shopping and that our services contributed to an enjoyable stay. Your excellent rating and recommendation mean a lot to us. We truly look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Fang S., Thank you very much for taking the time to share your experience at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our spacious rooms and excellent service, and that your overall stay with us was a positive one. It is especially wonderful to know that you continue to choose Novotel properties across different locations – your loyalty truly means a lot to us. Please accept our sincere apologies for the oversight with the room amenities in your family triple room. We have already briefed our housekeeping team to ensure that the correct amenities are provided for all guests in the future. Your feedback is very valuable to us, and we look forward to welcoming you and your family back to Chiang Mai for an even more comfortable and enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Lei W., Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant stay and found our hotel to offer good value for money. It is also great to know that you were satisfied with many aspects of your experience, including your accommodation, breakfast, Wi-Fi, our team’s service, and our sustainable initiatives. Your kind words mean a lot to us, and they serve as strong encouragement for our team to continue delivering excellent service. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yiqing, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team, especially our Chinese-speaking receptionist, made a positive impression on you. It’s great to know that you had an excellent experience across all aspects of your stay, from check-in to breakfast and overall accommodation. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering exceptional service. We look forward to welcoming you and your family back to Novotel Chiang Mai Nimman Journeyhub for another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub