诺富特清迈宁曼路 Journeyhub 酒店

客户意见评级 (ALL 评级) 4.3/5 1,179 评论

诺富特清迈宁曼路 Journeyhub 酒店 - Image 1
诺富特清迈宁曼路 Journeyhub 酒店 - Image 2
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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 该酒店是泰国北部唯一一家诺富特酒店

  • 您可选择我们的家庭套餐,此套餐为 16 岁以下的儿童提供免费早餐。

  • 该酒店欢迎您携带宠物入住。

  • 从酒店可步行前往 One Nimman、Maya 购物中心和 MAYA 剧场。

  • 酒店毗邻 One Nimman 艺术、文化和当代艺术中心。

我们的客房

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酒店位置

诺富特清迈宁曼路 Journeyhub 酒店

7*77 Moo 2, Huay Kaew 路, Chang Phueak, Muang
50300 清迈
泰国

GPS:18.804685, 98.96416

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,179 评论

TripAdvisor 评级  4.0/5  151 评论

Chill

客户意见评级 5.0/5

Wen P. H. 朋友住宿 - 所有已确认评论

舒服乾淨又放鬆

Dear Wen Pao H., Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found your stay with us comfortable, clean, and relaxing. Providing a serene and inviting atmosphere for our guests is something we prioritize, and it's rewarding to know that we achieved that during your visit. If there's anything else we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another chill and relaxing stay! Best regards, Sirisook Moore Operations Manager

低于预期

客户意见评级 3.0/5

Jeff 朋友住宿 - 所有已确认评论

双床房的床小到一个人睡都不敢翻身,早餐也不适合中国胃。阳台房根本没用,不如不要阳台房间还能大点,整体就一个简单的商务酒店开在了度假的城市。

Dear Ji C., Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your recent stay. Regarding the size of the twin beds, please be assured that they are designed with both industry standards and guest comfort in mind, typically measuring 3 feet wide. However, we understand that individual preferences for bedding may vary, and we deeply regret if the size did not align with your personal needs. In terms of breakfast options, our aim is to cater to a wide range of tastes and preferences, including those of our valued Chinese guests. We typically offer a rotation of 3-4 Chinese dishes to ensure variety and enhance the breakfast experience for all our guests. Your feedback, which you also shared with our team during your stay, is greatly appreciated, and we will certainly take it into account as we continuously strive to improve our breakfast offerings. We sincerely apologize if the balcony room did not meet your expectations. While we understand that some guests may prefer different amenities, such as balconies for fresh air and outdoor views, we acknowledge that preferences can vary, and we regret any disappointment this may have caused. Once again, we genuinely appreciate you taking the time to provide us with your valuable feedback. It is through insights like yours that we can continue to enhance our services and facilities. We hope for the opportunity to welcome you back in the future and provide you with a truly enjoyable stay that exceeds your expectations. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

中規中矩

客户意见评级 4.0/5

J. 家庭住宿 - 所有已确认评论

飯店很小,與照片不符。 雖免費提供玻璃瓶裝水,但晚上櫃檯人員不足,客服電話完全無人接聽,自己下樓到櫃檯索取再由我自己拿上樓,一次拿四瓶水真的有點難。 因連續入住,所以只要求每日清潔垃圾及更換毛巾,還是有出現沒有整理的狀態。 整體人員教育需加強。

Dear J., Thank you for taking the time to share your feedback about your recent stay at Novotel Chiangmai Nimman Journeyhub. We appreciate your comments and would like to apologize for any inconveniences you experienced during your stay. We understand that the hotel size did not meet your expectations based on the photos. We apologize for any discrepancy and will take this into consideration for future improvements. Regarding the issue with the availability of staff at the front desk and the unresponsiveness of the customer service phone, we apologize for any inconvenience caused. We will address this with our team to ensure that there is sufficient staff available to assist guests promptly. We also apologize for the lapse in housekeeping service, despite your request for daily garbage removal and towel replacement. We will review our procedures and provide additional training to our staff to ensure that such situations are avoided in the future. Thank you for bringing these concerns to our attention. We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Warm regards, Sirisook Moore Operations Manager

位置好,设施一般,服务和早餐都可以

客户意见评级 3.0/5

Wang 家庭住宿 - 所有已确认评论

一楼带阳台的房间有bug,阳台不私密,工作人员可以来回穿梭,一直不敢拉开窗帘。第一天入住还有白种男人划错房卡,不知是故意的还是无意的!并且房间光线不好,看书写字非常费劲。设施一般般。早餐还不错。

Dear F., Thank you for taking the time to share your valuable feedback with us. We are thrilled to hear that our hotel's convenient location, attentive service, and delicious breakfast offerings positively contributed to your stay experience. However, we deeply regret any inconvenience you encountered regarding the room facilities and the privacy concerns on the balcony. We understand the importance of ensuring a comfortable and secure environment for our guests. Regarding the balcony's openness, we acknowledge that it may occasionally result in insects entering the room, particularly during the evening. To address this issue, we kindly remind our guests to keep the terrace door closed during these times. Additionally, we want to assure you that the ground floor terraces are clearly divided between guest and staff areas, with limited access exclusively for designated gardener. Upon thorough review of the CCTV footage, we have discovered that the incident involving the incorrect key card was an unfortunate mistake made by a guest who had just checked into the adjacent room. It's important to note that this guest was unable to open the door to your room as they did not possess the correct key, ensuring the security of your room. We sincerely apologize for any confusion this may have caused and for any oversight in explaining the room layout, including the availability of reading lights on each side of the bed. Despite these challenges, we hope that your overall stay with us was enjoyable. Your satisfaction remains our utmost priority, and we would be honored to have the opportunity to welcome you back for a more seamless experience in the future. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. Your feedback is invaluable to us as it helps us continually improve and enhance the experience for all our guests. Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Better options available

Tripadvisor 评级 2.0/5

326saranga 经 TripAdvisor 认证的评论

I was not happy with this hotel, I usually book accor hotels only . Service issue , Ants problems , location of hotel not ideal . Noise issues from other rooms Good part was the view from swimming pool. They don’t acknowledge accorplus members like other hotels does .

Dear Sarang, I trust this message finds you well. I wanted to extend my sincerest gratitude for taking the time to share your feedback with us following your recent stay at our hotel. Your insights are incredibly valuable to us as we continually strive to enhance the guest experience. We are delighted to hear your kind words regarding the view (of mountains) from our swimming pool. Your appreciation means the world to us, and we are thrilled that you enjoyed this aspect of your stay. However, I want to express our heartfelt apologies for any inconvenience you experienced during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret any shortcomings in our communication and service delivery. Upon reviewing your review and investigating the issues you raised, we found that the ants in your room were attracted to the cake we had placed for the birthday celebration. Please accept our sincere apologies for this unexpected occurrence. We have taken immediate steps to rectify the situation and implement preventive measures to ensure a seamless experience for our guests moving forward. Regarding the acknowledgment of your Accor membership, we truly appreciate your loyalty to our brand. It pains us to hear that we may not have effectively communicated the benefits corresponding to your membership tier. We understand the importance of recognizing and honoring our members, and we regret any oversight in this regard. Your comfort and satisfaction are paramount to us, and we deeply apologize for any disappointment caused by this oversight. During your stay, we aimed to express our gratitude for your membership through various gestures, including a Welcome Drink voucher upon check-in, a Welcome fruit basket with a personalized card, and a Room Upgrade. However, we understand that clear communication regarding membership benefits is essential, and we acknowledge our responsibility in ensuring that our guests are fully informed and catered to in accordance with their membership status. Furthermore, we regret the unavailability of lounge access. While our hotel does not feature a lounge, we acknowledge that membership benefits, including lounge access, are determined by the tier of guests membership. We apologize if this was not clearly communicated to you during your inquiry. Unfortunately, as per the current tier of your membership, lounge access is not included as a member benefits. Your feedback serves as a valuable reminder of the importance of transparent communication and diligent service delivery. We are committed to learning from this experience and enhancing our efforts to exceed your expectations in the future. Please know that we are genuinely sorry for any inconvenience or disappointment you experienced. Your satisfaction is our utmost priority, and we would be grateful for the opportunity to restore your trust and welcome you back for a seamless and enjoyable stay. If there are any additional details or concerns you would like to share with us, please do not hesitate to reach out directly. We are here to listen and ensure that your future experiences with us are nothing short of exceptional. Thank you once again for your understanding and patience. We look forward to the possibility of serving you again and providing you with the outstanding hospitality you deserve. Warmest regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Jouneyhub

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其他网络用户评价我们的酒店

  • 504 评论 8.2/10 位置
  • 832 评论 7.2/10 房间
  • 694 评论 8.3/10 服务
  • 14 评论 6.2/10 上网
  • 427 评论 5.7/10 舒适度
  • 375 评论 8.1/10 清洁度
  • 308 评论 7.5/10 早餐
  • 200 评论 5.2/10 设施

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