清迈宁曼路 Journeyhub 诺富特酒店 4.5 星

Dear Khun Yiwen F., Thank you for taking the time to share your feedback through our Accor Guest Satisfaction Survey. I would like to extend my sincere apologies for the inconvenience you experienced during your stay, particularly regarding your arrival experience and the concern about water on the floor near the refrigerator. Following your feedback, our Engineering team reviewed the room and did not identify any issue with the refrigerator. Nevertheless, as a precautionary measure, we have placed the room under close monitoring to ensure that all facilities continue to meet our standards. I am also sorry that we were not aware of this issue during your stay, as our team would have appreciated the opportunity to assist you immediately and make your stay more comfortable. At Novotel Chiang Mai Nimman Journeyhub, we are committed to delivering a welcoming and enjoyable experience for every guest. Your feedback is invaluable to us, as it helps us continuously improve both our service and facilities. Thank you once again for bringing this matter to our attention. We truly hope to have the opportunity to welcome you back and provide you with the high standard of hospitality that we strive to deliver. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Khun Xin L., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub We are pleased to hear your positive comments regarding our booking experience, cleanliness, WiFi, bar and pool. Your kind feedback is truly appreciated and will be shared with our Heartists. At the same time, we are sorry to learn that our breakfast selection did not fully meet your expectations. Please be assured that we aim to offer a diverse range of international and local dishes to suit the preferences of guests from various backgrounds. Your comments are highly appreciated, and we would be grateful if you could kindly share any specific items or improvements you would like us to consider for future enhancements. Regarding the replenishment of breakfast items, please be assured that your comment has been noted and will be shared with our culinary team for further review and improvement to ensure a smoother dining experience. We would also like to kindly clarify that food is prepared fresh and replenished continuously throughout the breakfast service period. We also regret your concerns regarding room size and your comments have been shared with the relevant departments for consideration. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Tat W. D. N., Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Chiang Mai Nimman Journeyhub. We are pleased to know that you appreciated our Heartist team’s friendliness, smooth check-in experience, cleanliness, and overall service during your stay. Your kind recognition is truly appreciated. At the same time, we sincerely apologize that the swimming pool and breakfast did not fully meet your expectations. Please be assured that your comments have been shared with the relevant teams for review and improvement. The swimming pool area is currently under an enhancement project to improve its overall ambience and guest experience. Regarding breakfast, we appreciate your feedback on variety. We would like to share that we currently offer a wide selection of international and local Thai dishes, including hot and cold options, bakery items, fruits, and daily rotating selections. However, your comment regarding repetition is well noted, and we will continue working closely with our culinary team to further improve variety and guest satisfaction. To help us achieve a perfect 10/10 experience in the future, we would be grateful if you could kindly share any specific suggestions or details on how we could further improve our breakfast or facilities. Your input is very important to us in enhancing our guest experience. We hope to have the pleasure of welcoming you back again in the near future for an even better stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Shangping, Thank you very much for your wonderful feedback and for choosing to stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to hear that you had an excellent experience and that our service met your expectations in every aspect. Your kind words mean a great deal to our team and serve as a strong motivation for us to continue delivering exceptional service. We are especially pleased to know that the birthday arrangement for your friend helped make your stay even more memorable. It was our pleasure to assist in creating such a special moment, and we are glad it added to your overall experience. We sincerely look forward to welcoming you back again for another memorable stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yining Z., Thank you very much for your perfect rating and for sharing your wonderful feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are truly delighted to hear that you enjoyed our service and had a pleasant experience across all aspects of your stay. Your kind comments about our team, facilities, and overall service are greatly appreciated and will be shared with our team as encouragement. Thank you as well for your thoughtful suggestion regarding aromatherapy in the room. We truly value your idea and will take it into consideration as we continuously look for ways to enhance our guest experience. We sincerely appreciate your support and look forward to welcoming you again for another excellent stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub