清迈美居酒店 4 星

客户意见评级 (ALL 评级) 4.9/5 196 评论

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清迈美居酒店 - Image 1
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清迈美居酒店 - Image 4
183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 清迈, 泰国

描述

酒店其他优惠

  • 提供免费无线网络的宽敞舒适的客房

  • 享受室外游泳池，可欣赏全景

  • 靠近超市和银行服务点，酒店设有免费私人停车场

  • 距清迈国际机场 10 分钟路程

我们的客房

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酒店位置

清迈美居酒店

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 清迈
泰国

GPS:18.802206, 98.985593

电话
传真 +66 53 225 505

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  196 评论

TripAdvisor 评级  3.5/5  1,268 评论

Are we talking about the same hotel?

Tripadvisor 评级 5.0/5

John B 经 TripAdvisor 认证的评论

As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.

An Unforgivable Collapse of Service – This Hotel Should Be Reconsidered by Accor

Tripadvisor 评级 1.0/5

sawadee_1 经 TripAdvisor 认证的评论

As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive, and utterly incompetent hotel experiences I’ve ever endured—and I travel extensively, staying in dozens of Accor properties every year. Over a six-night stay, I had no hot water for three days. This happened during Songkran, when guests return to their rooms freezing, soaked, and exhausted—and the best this hotel could offer was lukewarm water that wouldn’t steam a mirror, let alone warm a human being. On top of that, Wi-Fi was completely non-functional on any mobile device for the entire duration. Both myself and my partner had to pay for our own internet access because the hotel offered no resolution, no assistance, and no follow-up. That’s right—a four-star hotel, offering zero actual connectivity in 2025. And the staff? A masterclass in apathy. The Duty Manager and Front Office Manager stared at me in silence as I voiced concerns—like mannequins trained to blink but not speak. No solutions, no urgency, no empathy. When the General Manager returned, instead of addressing the serious failures, she launched into a speech about how great the hotel is and how wonderful her staff are. It felt more like I was offending her friends than lodging a legitimate, well-documented complaint. To top it off, they offered a token gesture: 2 free nights. Out of 6. After half the stay was wrecked. After I had to self-fund services they were obligated to provide. After enduring silent treatment from supposed professionals who clearly don’t care. Mercure Chiang Mai doesn’t just miss the mark—it rips the whole target off the wall. If you value basic comfort, guest service, or being treated like a human being, do yourself a favor and book literally anywhere else. Accor needs to take a long, hard look at this property and ask whether it reflects their values. Because I can tell you from experience—it doesn’t.

Rude staff and unhygienic stay

Tripadvisor 评级 1.0/5

Patel2013 经 TripAdvisor 认证的评论

The washrooms and services were dirtiest I have seen in any rated hotel. Just not Mercure level. Don’t go by cheap rate, the rooms are cheaper in quality and service is worst. The manager Sirawan/Sitawan is worst person to complain, she doesn’t care and carries ego. Stay away from this hotel because of her .

Dear Patel2013, Thank you for taking the time to share your feedback. We sincerely regret to learn that your experience did not meet your expectations, and we would like to extend our deepest apologies for any inconvenience you encountered during your stay. At Mercure Chiang Mai, we strive to maintain high standards of cleanliness and service, and it is disappointing to hear that we fell short in your case. Please be assured that we take your comments seriously and will address the concerns raised regarding cleanliness and service with our team to ensure immediate improvements. Additionally, we are concerned about your comments regarding our team members. Providing respectful and professional service to all our guests is a priority, and we will thoroughly review this matter to ensure the best possible experience for future guests. We appreciate your feedback and would welcome the opportunity to discuss your experience further. Please feel free to contact us directly, as we would like to better understand your concerns and see how we can make amends. Best regards, Sirisook Moore General Manager

Warmest welcome and service.

Tripadvisor 评级 5.0/5

windec2001 Solo travel - 经 TripAdvisor 认证的评论

The building is quite old but gold. The location is great, the room is clean, and the staffs were very helpful. Will be staying here again once I visit Chiang Mai again.

Dear windec2001, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you appreciated our warm welcome, excellent service, and the cleanliness of our rooms. It is also wonderful to know that our convenient location and helpful staff contributed to a pleasant stay. While our hotel maintains a classic charm, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable experience for all our guests. We truly appreciate your support and look forward to welcoming you back on your next visit to Chiang Mai. Best regards, Sirisook Moore General Manager

Affordable and comfortable but outdated

Tripadvisor 评级 3.0/5

Will V Solo travel - 经 TripAdvisor 认证的评论

Pros: -Comfortable beds -Good location -Affordable rate - I couldn't hear road traffic Cons: -Outdated decor -Thin walls. You can here everything! -TV only has Thai channels -No key cards so have to manually lock room I needed a place to crash and relax for 2 days. So it served its purpose.

Dear Will V, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Chiang Mai. We are pleased to hear that you found our hotel comfortable, well-located, and affordable, and that you enjoyed a peaceful rest without road noise. We also appreciate your constructive comments regarding areas for improvement. We understand that some aspects of our property may feel outdated, and we are continuously looking for ways to enhance our guests' experience. Regarding the thin walls and limited TV channels, we will certainly take your feedback into consideration as we work on future improvements. Additionally, we acknowledge your concern about the room locks and will review ways to improve convenience and security for our guests. We are glad that our hotel met your needs for a short and relaxing stay, and we sincerely hope to welcome you back in the future for an even better experience. Best regards, Sirisook Moore General Manager

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其他网络用户评价我们的酒店

  • 280 评论 9.3/10 位置
  • 418 评论 8.1/10 房间
  • 402 评论 9.3/10 服务
  • 8 评论 7.8/10 上网
  • 206 评论 8.3/10 清洁度
  • 156 评论 8.2/10 早餐
  • 150 评论 3.6/10 氛围
  • 117 评论 9.2/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。