Dear Khun Shunsuke, Thank you for choosing ibis Chiang Mai Nimman Journeyhub and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your comfortable and clean stay, as well as the coffee and good shower pressure. We are also pleased to know that you had a positive experience with our team. Regarding your comments, we have noted your preference for a lower pillow and will share this with our team for future consideration. We have also taken note of your feedback regarding the shower drainage and water accumulation and will coordinate with our Engineering team for further attention. Thank you again for your valuable suggestions. We hope to welcome you back and provide you with an even more comfortable stay in the future. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Takeshi, Thank you for taking the time to share your feedback regarding your recent stay with us at ibis Chiang Mai Nimman Journeyhub. We are very glad to see that you enjoyed our breakfast offering, appreciated the engagement with our team, and experienced a seamless arrival and departure process during your stay with us. Furthermore, I can see that there were some concerns regarding the shower drainage in the room, along with the room size and the speed of our Wi-Fi connectivity. Please be rest assured that we have shared your feedback regarding the shower drainage directly with our Engineering team to ensure the necessary action is taken and that we avoid similar concerns moving forward. We have also taken note of your feedback regarding our Wi-Fi connectivity and room configuration. I sincerely hope to welcome you back to the hotel for a more comfortable and seamless stay in the future. Should I be of any assistance during your next visit, please do let me know. Thank you. Best regards, Anuj Singh Hotel Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Mamoru, Thank you for taking the time to complete our survey and for sharing your experience following your business stay at ibis Chiang Mai Nimman Journeyhub. We are delighted to hear that you found your room to be clean and well-maintained, and that you enjoyed our complimentary 4-piece laundry benefit. Providing convenient and comfortable stays for our business travelers is always our priority. Regarding the toothbrush amenities, please note that our Front Desk team is always happy to provide additional sets upon request anytime during your stay—simply let our team know whenever you need a refill. Thank you once again for your helpful feedback and recommendation. We look forward to welcoming you back to Chiang Mai on your next visit! Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhu

Dear Khun Shinji Y., Thank you so much for your continued loyalty to Ibis Chiang Mai Nimman Journeyhub and for taking the time to share your feedback with us. We are truly sorry for the sleep disruptions caused by the noise from the nearby venue and for the frustration when the gym wasn't unlocked on time for your morning workout. We completely understand how vital a restful night and a seamless daily routine are during your long-term stays with us. Please allow us to reassure you that we have taken immediate action on both points: • Noise Disturbances: We have reported the noise concerns regarding the neighboring venue to local authorities. To ensure your peace and quiet, we have updated your guest profile so that all future stays will be pre-assigned to a quiet room. • Fitness Center Access: We have briefed our overnight team to ensure the gym doors are unlocked reliably by 5:00 AM every morning so your exercise schedule is never disrupted. We genuinely appreciate your patience and kind understanding. It is always a pleasure having you with us, and we look forward to welcoming you back for a much more comfortable, peaceful stay. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Hiroyuki, Thank you for taking the time to share your feedback regarding your recent stay at ibis Chiang Mai Nimman Journeyhub. We are delighted to learn that you enjoyed your stay and found your room beautiful. It is also wonderful to know that our cleanliness standards and team service contributed positively to your experience. Thank you for your comment regarding the pillow. For future stays, please feel free to contact our Front Desk or Housekeeping team, as we offer a selection of pillow options and would be pleased to assist you in finding one that best suits your preference. We truly appreciate your valuable feedback and look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub in the near future. Kind regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun A., Thank you very much for taking the time to share your feedback regarding your recent stay at ibis Chiang Mai Nimman Journeyhub. We are pleased to know that you appreciated our hotel location. However, we sincerely regret that your overall experience did not fully meet your expectations, especially regarding the room amenities and WiFi service. Please be informed that additional amenities are available upon request at any time during your stay through our Front Desk or Housekeeping team. At ibis Chiang Mai Nimman Journeyhub, we continuously aim to improve our service quality and guest experience to achieve the highest level of satisfaction. Therefore, we would highly appreciate it if you could kindly share any additional suggestions or comments on how we can improve and make your next stay a perfect 10 out of 10 experience. Your valuable feedback is very important to us and will help our team improve further. We truly hope to have the opportunity to welcome you again in the near future. ฺBest regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Masashi O., Thank you very much for taking the time to share your detailed feedback following your stay at ibis Chiang Mai Nimman Journeyhub. We are delighted to know that you enjoyed our complimentary laundry service, gym, swimming pool, as well as the convenience of nearby shops and restaurants. It is also great to hear that you were satisfied with the cleanliness and daily housekeeping service. At ibis Chiang Mai Nimman Journeyhub, we continuously strive to improve our services and aim to provide every guest with a perfect 10 out of 10 experience. If you have any suggestions regarding additional amenities or improvements you would like to see during your next stay, we would truly appreciate hearing from you. Your valuable feedback helps us enhance our guest experience even further. We sincerely hope to have the pleasure of welcoming you back again in the near future. Best regards, Boondarik W Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Akihiko, Thank you very much for taking the time to share your detailed feedback following your stay with us at ibis Chiang Mai Nimman Journeyhub. We are delighted to hear that you had an excellent overall experience and that our reception team made a positive impression with their friendliness and service. It is also great to know that you were satisfied with the cleanliness, accommodation, check-in/out process, and recognition as an ALL Accor Gold member. We are also pleased that we could assist with your request during your stay and that our team was able to support you promptly. Thank you once again for your valuable feedback and for recommending us. We look forward to welcoming you back on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Tomokuni, Thank you very much for taking the time to share your feedback following your stay at ibis Chiang Mai Nimman Journeyhub. We are pleased to know that you had a very good experience with us and appreciated the cleanliness and overall condition of the hotel. Your kind comments are truly appreciated and will be shared with our team. We also value your ratings and would be grateful if you could share any specific suggestions on how we could improve your experience further and achieve a 10 out of 10 on your next stay. We look forward to welcoming you back again in the future. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Hiroshi Y., Thank you very much for sharing your feedback. We are delighted to hear that you had a comfortable stay in a corner room facing the road and that you enjoyed your accommodation and the overall environment at ibis Chiang Mai Nimman Journeyhub. It is also wonderful to know that you found our check-in process smooth and appreciated the comfort and cleanliness of your room. Positive comments like yours encourage our team to continue providing attentive service and a welcoming atmosphere for all our guests. At ibis Chiang Mai Nimman Journeyhub, we always aim to deliver a 10 out of 10 experience for every guest. We would be grateful if you could share any suggestions on how we might make your next stay even better. Your feedback is very important to us as we continually strive to improve our services and ensure every guest experience is exceptional. Thank you again for your kind words, and we look forward to welcoming you back soon. Warm regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Takahiro M. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to read that you found the room comfortable and clean, and that our team’s service met your expectations during your stay. Your positive comments regarding the accommodation and our staff are truly appreciated. We sincerely regret the inconvenience you experienced at the time of your departure. Upon review, we understand that an error occurred during the initial settlement at check-in, where the charged amount differed slightly from the estimated total. As a result, our team needed to verify the charges and process the remaining balance at check-out, which unfortunately extended the departure process. We recognize that this caused an unnecessary delay, particularly when you were preparing to leave, and we fully understand how frustrating this must have been. Please be assured that we have reminded our team to double-check settlement amounts carefully during check-in, especially when handling multiple arrivals, in order to prevent similar situations in the future. Thank you again for your feedback, which helps us improve our processes and guest experience. We hope to have the opportunity to welcome you again on your next visit to Chiang Mai. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun Takayuki, Thank you for choosing to stay with us. We regret that your stay was affected by the water bottle refills being missed twice and the shower drain being blocked on three occasions. We understand how these issues could have disrupted your comfort and overall experience. Please know that your feedback is taken very seriously. We are reviewing our cleaning and maintenance procedures to ensure that such issues are addressed promptly and prevented in the future. Our goal is to provide every guest with a smooth and comfortable stay. We truly appreciate you taking the time to share your experience, as it helps us improve and continue to provide better service. Best regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Hiroshi, Thank you very much for your excellent review and for choosing to stay with us at ibis Chiang Mai Nimman Journeyhub. We are truly pleased to know that you had an outstanding overall experience and that you found our Heartist to be friendly and attentive. It is wonderful to hear that our Heartist helped make your stay comfortable, and that you were satisfied with your arrival, accommodation, cleanliness, and check-out experience. Your kind recognition means a great deal to us, and we sincerely appreciate your recommendation. We look forward to welcoming you back again on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Masakazu, Thank you very much for sharing your kind feedback regarding your recent stay at ibis Chiang Mai Nimman Journeyhub. We are truly delighted to know that you found our hotel clean and that our team made a positive impression on you. Your appreciation for including your previous stays in your ALL membership status is greatly valued. Recognizing and rewarding our loyal members is very important to us. It is especially encouraging to receive your high ratings for our Heartist, WiFi, and check-out experience. Your feedback inspires us to continue delivering friendly and efficient service to all our guests. We sincerely look forward to welcoming you back on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Shinji O., Thank you very much for taking the time to share your review of your stay at ibis Chiang Mai Nimman Journeyhub. We are delighted to hear that you appreciated the friendliness and service of our team. Your kind words are a great encouragement for our staff to continue providing warm and attentive service to all our guests. We look forward to welcoming you back in the near future and providing you with an even more enjoyable stay. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Khun Ota Y., Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are delighted to hear that you found your room clean and that our front desk team’s courteous and attentive service contributed to a comfortable and pleasant experience. Your feedback is truly valuable to us, as it helps us better understand our guests’ needs and continuously improve our services. Should you have any additional comments or suggestions—whether regarding room comfort, facilities, or any aspect of your stay—we would be most grateful if you could share them with us. Your insights will greatly assist us in enhancing the overall guest experience. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable and memorable stay. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Khun M., Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your continued trust and are pleased to know that the cleanliness of the hotel has consistently met your expectations. We acknowledge your comment regarding the size of the desk and the chair design in the room. Our rooms follow a layout in line with the ibis brand concept, focusing on comfort and efficient use of space. For guests who require a more dedicated work setup, we offer a spacious lobby area equipped with proper desks and comfortable seating, which many of our business guests find convenient. Your feedback is valuable and has been shared with the team for ongoing review. We are pleased that the rest of your stay was satisfactory and look forward to welcoming you back to ibis Chiang Mai Nimman Journeyhub. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Nobuaki , Thank you very much for your wonderful perfect score and for sharing your kind feedback with us. We are delighted to hear that you had a comfortable stay and that our team left a strong positive impression on you. Knowing that all of our staff contributed to making your experience enjoyable truly means a lot to us. We are also glad that you were satisfied with your accommodation, breakfast, cleanliness, and the service throughout your stay. Your encouraging words are a great motivation for our entire team to continue delivering friendly and attentive hospitality. It was our pleasure to welcome you during your business trip, and we look forward to the opportunity of hosting you again on your next visit to Chiang Mai. Warm regards, Boondarik W. Operation Executive ibis Chiang Mai Nimman Journeyhub

Dear Shingo, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found your stay clean and comfortable and were able to enjoy a peaceful and quiet environment during your visit. It is always our goal to provide a relaxing and pleasant experience for our guests, and your kind words are truly appreciated by our team. We are grateful for your feedback and hope to have the pleasure of welcoming you back to ibis Chiang Mai Nimman Journeyhub on your next visit to Chiang Mai, where we will continue to ensure a comfortable and enjoyable stay. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub