メルキュールチェンマイ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 184 件のレビュー

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183 Changpuak Road, SRI POOM. MAUNG DISTRICT, タイ, 50200 チェンマイ, タイ

説明

ホテルのその他の情報

  • 無料のWi-Fiを完備した広く快適な客室

  • パノラマビューの屋外プールをお楽しみください

  • 近くにスーパーと銀行サービスがあり、敷地内に専用無料駐車場をご用意

  • チェンマイ国際空港から10分

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ホテル所在地

メルキュールチェンマイ

183 Changpuak Road, SRI POOM. MAUNG DISTRICT, タイ
50200 チェンマイ
タイ

GPS:18.802206, 98.985593

電話番号
ファックス +66 53 225 505

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  184 件のレビュー

トリップアドバイザーの評価  3.5/5  1,271 件のレビュー

Exceptional customer service

トリップアドバイザーの評価 5.0/5

Doruk T トリップアドバイザー認証口コミ

Our stay at the Mercure Chiang Mai has been amazing. Our experience with staff have been a highlight. Hotel reception have been very helpful and kind. The rooms are older but spacious, clean have a good style. I would highly recommend this hotel to any visitors of Chiang Mai. I will definitely stay here again

Dissapointed

トリップアドバイザーの評価 2.0/5

thierry a トリップアドバイザー認証口コミ

This hotel needs to upgrade BIG TIME if they want to stay and compete in the tourist market. I had the feeling that it us geared towards local tourists. My biggest concern is safe ad my first room had NO LOCKS: just a chain. The second room had a lock but heretoo very easy to break in. The rooms are showing lots of wear and tear. Simple and old furniture ( the beds are great by the way). The vathrooms gave had some sort of an upgrade however there are things missing ( like a towelrack). Rooms are NOT equipped for the modern technology: no USB ports to be found, spo bring your adaptors. The " restaurant" reminded me of a school cafetaria: the buffet has the same assortment everyday. There's no atmosphere to be found, definitely not a place to have a " romantic" date! It's also VERY noisy : music blasting every Thursday and Friday across the street. I believe there's a lack of communication between the several departments, which leaves the assistant manager having to clean up the mess ( and she doesn't deserve it because she truly was doing her best but couldn't di much as I had the impression her hands were tight by.managment). Again Metcure Chiang Mai must truly take a very critical eye to their hotel if they want to stay in the market. For the same price one can find much MUCH better hotels within the city offering a better quality of service

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. We are truly sorry to learn that your experience fell short of your expectations and that several aspects of your stay caused inconvenience and disappointment. Please accept our sincere apologies for the issues you encountered. Your comments have been shared with our Engineering and Housekeeping team for review and corrective action. We sincerely appreciate your insights and thank you once again for your valuable feedback. Warm regards, Sirisook Moore General Manager

Nice place to stay in Chiang Mai

トリップアドバイザーの評価 4.0/5

PKRajesh トリップアドバイザー認証口コミ

This was my second visit to the hotel. Overall, a good stay. The room was spacious. Even with an extra bed, there was sufficient room to move around. Facility is slightly old; however, no challenges were faced. Close to some attractions like the cabaret show, Chiang Mai boxing stadium etc. They also have shuttles to Sunday market, Saturday market, Jing Jai market, Maya mall etc. 7-11 and other shopping centers are nearby. Songthaews to Doi Suthep is at a walkable distance (may be less than a kilometer). Breakfast had items for almost everyone, though southeast asian dishes have an upper hand. I enjoyed most of the breakfast dishes over the 4 days. One area of improvement is the temperature of the coffee/tea. It is lukewarm at best. Overall, a good stay.

Dear PKRajesh, Thank you very much for choosing Mercure Chiang Mai once again and for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated the spacious room, convenient location near attractions and markets, as well as our breakfast offerings. It is always a pleasure to welcome back our returning guests. We also appreciate your constructive feedback regarding the temperature of the coffee and tea at breakfast. Please rest assured that we will review this with our culinary team to ensure improvements are made for a better dining experience. Your kind comments encourage our team to continue providing a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back again soon for another pleasant visit to Chiang Mai. Warm regards, Sirisook Moore General Manager

Are we talking about the same hotel?

トリップアドバイザーの評価 5.0/5

John B トリップアドバイザー認証口コミ

As a regular guest of the Mercure I was stunned to read the most recent review. I must say the review does not match my very positive experiences of the hotel, its management and the staff. I have hot water and use the wi-fi to back up my iPad and phone without difficulty. If there are difficulties with anything, the hotel responds quickly and effectively. For example, I witnessed the testing of the modems and wi-fi setup, following a customer complaint in April. (The system was working). The most disappointing comments of the review were those on the staff. In all my time at the hotel, I have seen the staff always striving to meet the needs of the customers. They take pride in doing their job well. Many times I have seen them go beyond the call of duty. During the Chiang Rai floods the management and staff organised a trip to Chiang Rai to offer material and show their personal support to the hundreds of households which were underwater. In other words, these people care about others. They care about their community and about their customers.

An Unforgivable Collapse of Service – This Hotel Should Be Reconsidered by Accor

トリップアドバイザーの評価 1.0/5

sawadee_1 トリップアドバイザー認証口コミ

As a Platinum member of the Accor loyalty program, I chose Mercure Chiang Mai expecting a stay reflective of the brand’s global standards. What I got instead was one of the most insulting, dismissive, and utterly incompetent hotel experiences I’ve ever endured—and I travel extensively, staying in dozens of Accor properties every year. Over a six-night stay, I had no hot water for three days. This happened during Songkran, when guests return to their rooms freezing, soaked, and exhausted—and the best this hotel could offer was lukewarm water that wouldn’t steam a mirror, let alone warm a human being. On top of that, Wi-Fi was completely non-functional on any mobile device for the entire duration. Both myself and my partner had to pay for our own internet access because the hotel offered no resolution, no assistance, and no follow-up. That’s right—a four-star hotel, offering zero actual connectivity in 2025. And the staff? A masterclass in apathy. The Duty Manager and Front Office Manager stared at me in silence as I voiced concerns—like mannequins trained to blink but not speak. No solutions, no urgency, no empathy. When the General Manager returned, instead of addressing the serious failures, she launched into a speech about how great the hotel is and how wonderful her staff are. It felt more like I was offending her friends than lodging a legitimate, well-documented complaint. To top it off, they offered a token gesture: 2 free nights. Out of 6. After half the stay was wrecked. After I had to self-fund services they were obligated to provide. After enduring silent treatment from supposed professionals who clearly don’t care. Mercure Chiang Mai doesn’t just miss the mark—it rips the whole target off the wall. If you value basic comfort, guest service, or being treated like a human being, do yourself a favor and book literally anywhere else. Accor needs to take a long, hard look at this property and ask whether it reflects their values. Because I can tell you from experience—it doesn’t.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 410 件のレビュー 9.3/10 サービス
  • 10 件のレビュー 7.6/10 インターネット
  • 210 件のレビュー 8.3/10 清潔さ
  • 170 件のレビュー 3.5/10 雰囲気
  • 163 件のレビュー 7.7/10 朝食
  • 133 件のレビュー 9.2/10 お値打ち度

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周辺の他の施設

チェンマイのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。