ノボテル チェンマイ ニムマン ジャーニーハブ

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Dear Owen John, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai. We are pleased to hear that you found our rooms and sleep quality to your satisfaction. However, I would like to clarify that our hotel is newly built and opened in 2019, not recently renovated. We are truly sorry to learn about your disappointment, we understand that your expectations were not met regarding the breakfast experience and pricing, and we sincerely apologize for any inconvenience this may have caused. Your feedback is invaluable, and we would appreciate further details on what aspects of the breakfast you felt were lacking—whether it was the variety, quality, or taste. Receiving your feedback during your stay would have allowed us to make adjustments to better suit your preferences, potentially avoiding the need for you to seek breakfast 500 meters away from the hotel. Nonetheless, we are glad you did not have a completely negative breakfast experience during your trip to Chiang Mai. We are disappointed to hear that you had a mixed experience with our Heartists. Providing warm, attentive service is our priority, and we regret that some interactions did not make you feel welcome. Please be assured that we will be taking steps to address these service inconsistencies. We understand your decision to choose alternative accommodations in the future, but we hope you might reconsider and give us another opportunity to provide you with the superior experience that you deserve and expect as an ALL Accor member. We are currently reviewing the internet speed in the room you recently stayed in to identify any issues and make the necessary improvements. Since we do not have any other complaints on record from the days of your stay, we suspect that this may have been a one-off issue associated with the signal dispenser device in your room. Your feedback is invaluable in helping us ensure a better experience for our guests in the future. Thank you again for your valuable feedback. We hope to have the chance to welcome you back and demonstrate the true quality of service we strive to provide. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear よ., Thank you for choosing to stay with us at Novotel Chiangmai Nimman Journeyhub and for sharing your feedback. We are pleased to hear that our convenient location, within walking distance of shopping malls and restaurants, met your expectations. We appreciate your return visit after three years and value your input regarding the WiFi accessibility. Ensuring a seamless and reliable internet connection is essential for our guests, and we apologize for any inconvenience you experienced in this regard. Rest assured, we will review our WiFi infrastructure to improve its reliability and speed. Additionally, we have noted your feedback regarding ease of access, and we will explore ways to enhance this aspect of your experience. Your feedback is invaluable to us as we continuously strive to provide exceptional service and amenities to our guests. Thank you again for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Sirisook Moore Operations Manager

Dear Sarang, I trust this message finds you well. I wanted to extend my sincerest gratitude for taking the time to share your feedback with us following your recent stay at our hotel. Your insights are incredibly valuable to us as we continually strive to enhance the guest experience. We are delighted to hear your kind words regarding the view (of mountains) from our swimming pool. Your appreciation means the world to us, and we are thrilled that you enjoyed this aspect of your stay. However, I want to express our heartfelt apologies for any inconvenience you experienced during your stay. Your satisfaction is of the utmost importance to us, and we deeply regret any shortcomings in our communication and service delivery. Upon reviewing your review and investigating the issues you raised, we found that the ants in your room were attracted to the cake we had placed for the birthday celebration. Please accept our sincere apologies for this unexpected occurrence. We have taken immediate steps to rectify the situation and implement preventive measures to ensure a seamless experience for our guests moving forward. Regarding the acknowledgment of your Accor membership, we truly appreciate your loyalty to our brand. It pains us to hear that we may not have effectively communicated the benefits corresponding to your membership tier. We understand the importance of recognizing and honoring our members, and we regret any oversight in this regard. Your comfort and satisfaction are paramount to us, and we deeply apologize for any disappointment caused by this oversight. During your stay, we aimed to express our gratitude for your membership through various gestures, including a Welcome Drink voucher upon check-in, a Welcome fruit basket with a personalized card, and a Room Upgrade. However, we understand that clear communication regarding membership benefits is essential, and we acknowledge our responsibility in ensuring that our guests are fully informed and catered to in accordance with their membership status. Furthermore, we regret the unavailability of lounge access. While our hotel does not feature a lounge, we acknowledge that membership benefits, including lounge access, are determined by the tier of guests membership. We apologize if this was not clearly communicated to you during your inquiry. Unfortunately, as per the current tier of your membership, lounge access is not included as a member benefits. Your feedback serves as a valuable reminder of the importance of transparent communication and diligent service delivery. We are committed to learning from this experience and enhancing our efforts to exceed your expectations in the future. Please know that we are genuinely sorry for any inconvenience or disappointment you experienced. Your satisfaction is our utmost priority, and we would be grateful for the opportunity to restore your trust and welcome you back for a seamless and enjoyable stay. If there are any additional details or concerns you would like to share with us, please do not hesitate to reach out directly. We are here to listen and ensure that your future experiences with us are nothing short of exceptional. Thank you once again for your understanding and patience. We look forward to the possibility of serving you again and providing you with the outstanding hospitality you deserve. Warmest regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Jouneyhub

TEさん、 Novotel Chiangmai Nimman Journeyhubへのご滞在、誠にありがとうございました。素晴らしいお部屋で快適な睡眠をお楽しみいただけたようで、大変嬉しく存じます😴 プールの狭さについておっしゃっていただき、大変申し訳ございません。お客様のご意見を真摯に受け止め、改善の余地を模索してまいります。また、スタッフの対応にご満足いただけたとのこと、心より感謝申し上げます。お帰りの際には、ぜひ再びお越しいただけますことを願っております。Novotel Chiangmai Nimman Journeyhubより、お待ち申し上げております。 よろしくお願いします Sirisook Moore Operations Manager

Dear neigyleopard, Thank you for choosing Novotel Chiangmai Nimman Journeyhub and taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel's safe location and proximity to MAYA mall and One Nimman mall. It's great to know that you felt safe during your stay, especially as a female traveler. We appreciate your compliments on our comfortable rooms and the convenience of multiple USB charging points. We understand that you would have preferred more vegetarian food options, and we will certainly take this into account. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Best regards, Sirisook Moore Operations Manager