Dear Khun Ryuta H., Thank you very much for sharing your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you appreciated our hotel as a great base for exploring western Chiang Mai and that you enjoyed the building design. It is always encouraging to know that our facilities contributed positively to your experience. We also appreciate your continued support as an ALL – Accor Live Limitless Platinum member and your willingness to share your experience with others. We look forward to welcoming you back on your next visit to Chiang Mai for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yasutake, Thank you very much for taking the time to share your wonderful feedback following your recent business stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you had a comfortable stay and appreciated our convenient location near Nimmanhaemin Road and MAYA Shopping Center. It is also very rewarding to hear that you found the hotel clean, especially the bathroom and toilet, and that our team was able to assist you in both English and Japanese. Your kind comments will certainly be shared with our Heartists. We are especially grateful for your recognition of our sustainability initiatives, including our efforts to reduce waste, promote local and seasonal products, and replace single-use plastics with more sustainable alternatives. Your encouragement means a great deal to us as we continue improving in this area. Thank you once again for your excellent ratings and recommendation. We truly look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Yoshimoto, Thank you very much for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your feedback. We’re glad to hear that you enjoyed our breakfast and found the variety and quality to your satisfaction. It’s also heartening to know that we could serve as a comfortable and safe place for you during the flood forecast — your comfort and well-being are always our top priorities. Regarding your comment on Japanese television channels, we appreciate your suggestion. At present, our hotel offers a standard selection of international channels to cater to a broad range of guests. Additionally, we provide Chromecast in all rooms, allowing guests to easily stream their favorite content on the TV for a more personalized viewing experience. We understand the value of localized content, and your feedback has been noted. We will explore the possibility of adding Japanese channels in the future to further enhance the stay experience for our Japanese-speaking guests. Once again, thank you for your comments. We hope to welcome you back under more relaxed circumstances and provide you with an even better experience. Warm regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Nobukazu, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that you found your stay comfortable. We sincerely apologize for any inconvenience you experienced, particularly regarding noise disturbances from other guests. For your comfort, we do provide earplugs upon request, and we would be happy to offer them during your future stays. Regarding the coffee service, we would like to clarify that coffee sachets have been available in the rooms since March 1st as part of our in-room amenities. We regret if this was not clearly communicated during your stay and will ensure better information is provided to our guests in the future. If you have any further suggestions on how we can make your stay more enjoyable, please feel free to share your thoughts. We sincerely hope to welcome you again in the future for an even better experience. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Koji, Thank you for your wonderful review and perfect rating! We are delighted to hear that you enjoyed the quiet and relaxing environment and that our friendly Heartists contributed to a pleasant stay. Your kind words mean a lot to our Heartists. As a valued Gold member of ALL – Accor Live Limitless, we truly appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Koichiro, Thank you so much for your wonderful review! We're delighted to hear that you had such a comfortable stay with us at Novotel Chiangmai Nimman Journeyhub. We're especially pleased that you found our Heartists to be friendly and helpful, and that the hotel’s atmosphere suited your needs perfectly. Your satisfaction means a lot to us, and we’re grateful for your kind feedback. We hope to have the pleasure of welcoming you back again in the future for another relaxing stay. Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Koji, Thank you for taking the time to share your wonderful feedback about your recent stay at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you enjoyed the cleanliness of our rooms, the friendliness of our Heartist, and your overall experience with us. It is always our goal to provide a comfortable and welcoming environment, and we're glad that we were able to meet your expectations. Your positive comments on the hotel's sustainable development initiatives, Wi-Fi, and overall service are greatly valued. Should you have any further suggestions or feedback for us, we’d be happy to hear them. We look forward to welcoming you back to our hotel and hope to make your next stay even more enjoyable. Thank you once again for your kind words. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Shinji, Thank you for choosing Novotel Chiang Mai Nimman Journeyhub and for sharing your valuable feedback. We appreciate you taking the time to highlight the positive aspects of your stay, such as the convenient location and friendly Heartists. We understand your concern regarding the noise levels in public areas. We sincerely apologize for any disruption this may have caused. We are committed to providing a serene and peaceful environment for all our guests and are taking steps to address this issue. We hope to welcome you back to Novotel Chiang Mai Nimman Journeyhub in the future, where we will strive to offer an even more tranquil and enjoyable stay. Thank you again for your feedback. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear I., Thank you for choosing Novotel Chiang Mai Nimman Journeyhub for your recent stay. We appreciate you taking the time to share your feedback. We're glad to hear that you enjoyed the service and the breakfast. Thank you again for your feedback. We hope to welcome you back to Novotel Chiang Mai Nimman Journeyhub again in the future. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Mutsumi, Thank you so much for sharing your thoughts about your recent stay with us at Novotel Chiangmai Nimman Journeyhub. We truly value your feedback, as it helps us enhance our services and create a better experience for our guests. We’re delighted to hear that you enjoyed your accommodation, WiFi, and the overall cleanliness of our hotel. Your comfort is important to us, and we understand the concerns you mentioned regarding noise levels. To help with this, please know that earplugs are available upon request at the Front Desk to promote peaceful sleep, and we hope this can make your future visits even more enjoyable. If you have any other thoughts or ideas that could help us make your next stay even more special, please don’t hesitate to reach out. Thank you once again for your feedback. We look forward to welcoming you back to our hotel soon! Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Dear Chip, Thank you for your positive review. We are delighted to hear that you enjoyed a comfortable and peaceful stay in our clean rooms. We hope to welcome you back soon. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub