Dear Valued Guest, Thank you for sharing your detailed feedback and for your loyalty as an ALL member. We are delighted to know that you enjoyed the unique historical experience of the QE2, as well as the cleanliness of your room, our dining offerings, and the service provided by our team. It is especially rewarding to receive such high ratings across your stay. At the same time, we appreciate your comments regarding the beach shuttle service. We understand the limitations you experienced, and your feedback has been noted and shared with the relevant team for review, as we continuously work to enhance our guest experience and service capacity. We are also pleased to know that your overall experience with us was positive, and we truly value your recommendation. We look forward to welcoming you onboard again soon. Warm regards, Queen Elizabeth 2 Management Team

Dear Mr. Sergei, Thank you for your wonderful feedback. We are truly delighted to know that you had an outstanding experience and that you enjoyed your stay so much. It is especially rewarding to hear that you are recommending the QE2 to others—this means a lot to us. We are also pleased to know that you appreciated our rooms, services, and overall experience. Regarding your preference for a balcony room, we would be more than happy to assist you with this for your next stay, subject to availability. Thank you once again for your kind support, and we look forward to welcoming you onboard again soon. Warm regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your perfect rating and for taking the time to share your wonderful feedback following your stay at Queen Elizabeth 2. We are delighted to know that you enjoyed your experience with us and that you were particularly pleased with the cleanliness of your room, the quality of the food, and the service provided by our team. We also appreciate your suggestion regarding an outdoor swimming pool on deck and your feedback concerning Wi-Fi speed. Guest feedback is invaluable as we continuously strive to enhance our facilities and services. Thank you once again for choosing Queen Elizabeth 2. We look forward to welcoming you back aboard for another memorable stay in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Ms. Olga G., Thank you very much for sharing your wonderful feedback following your recent stay at the Queen Elizabeth 2 Hotel. We are delighted to know that you enjoyed the cleanliness, friendly atmosphere, and the quality of the food, and that our team helped make your stay pleasant and memorable. Your kind words about our welcoming and helpful staff are truly appreciated and will certainly be shared with the entire team. It was our pleasure to host you and your family on board the QE2, and we are very grateful for your excellent rating. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Queen Elizabeth 2 Hotel Management Team ✅ This version is perfect for TrustYou / Accor Guest Satisfaction Survey replies—professional, warm, and concis

Dear Ms. Morozova N., Thank you very much for taking the time to share your feedback regarding your recent stay at the Queen Elizabeth 2 Hotel. We are delighted to know that you and your husband enjoyed your 7-day stay with us, and that you appreciated the location, accommodation, and especially the buffet breakfast. Your kind words about the overall experience and our team are truly appreciated and will certainly be shared with them. We also thank you for your constructive feedback regarding the availability of Russian-speaking staff and the beach transfer service. Your comments are very valuable to us and have been shared with the relevant teams as we continuously work to enhance the guest experience. Thank you once again for your kind recommendation. We look forward to welcoming you back on board the QE2 for another memorable stay in the future. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Ms. Nina K., Thank you for taking the time to share your feedback regarding your recent stay at the Queen Elizabeth 2 Hotel. We sincerely apologize that your experience did not fully meet your expectations. We understand your concerns regarding the ventilation in the rooms, the absence of a refrigerator, and the waiting time during check-in, as well as the inconvenience caused by the technical noise and the lack of assistance with luggage. Please be assured that your comments have been shared with the relevant teams for review and improvement. As the QE2 is a historic ocean liner, certain structural features differ from those of modern hotels; however, we continuously work on improving our facilities and services while preserving the ship’s heritage. At the same time, we appreciate your positive feedback regarding the breakfast selection and WiFi service, and we thank you for highlighting these aspects of your stay. Your feedback is very valuable to us, and it helps us identify areas where we can enhance the overall guest experience. Thank you once again for your comments. We hope to have the opportunity to welcome you back on board the QE2 for a better experience in the future. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Ms. Elena S., Thank you for taking the time to share your feedback regarding your recent stay at the Queen Elizabeth 2 Hotel. We appreciate your positive comments regarding the cleanliness and overall value of the stay. At the same time, we sincerely apologize that your arrival and check-in experience did not meet your expectations. We regret to hear about the long waiting time at reception and that the interaction with our team did not reflect the welcoming service we strive to provide. Please be assured that your feedback has been shared with the relevant team so that we can improve our service approach, communication, and efficiency during the check-in process. We also appreciate your comments regarding language support, and we will take this into consideration as we continue working to improve the overall guest experience for our international guests. Thank you once again for sharing your comments. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back on board the QE2 in the future. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Ms. N., Thank you very much for sharing your kind feedback following your recent stay at the Queen Elizabeth 2. We are delighted to know that you found the hotel clean, comfortable, and welcoming, and that our team was able to support you and your family during the unexpected circumstances. It is especially rewarding to hear that you enjoyed the interior atmosphere and the quality of the food during your stay. Your positive comments about our team mean a great deal to us, and we truly appreciate you taking the time to share your experience. We hope that your next visit to Dubai will be under more relaxed circumstances, and we would be very pleased to welcome you again aboard the historic QE2. Warm regards, Front Office Team Queen Elizabeth 2 Hotel Dubai

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Queen Elizabeth 2. We are delighted to know that you enjoyed your stay and appreciated our comfortable accommodation, cleanliness, and the friendliness of our team. It is also rewarding to know that your booking, arrival, and overall experience met your expectations. We appreciate your comments regarding the ongoing construction activities in the surrounding area and the concerns related to transportation options. While these matters are not entirely within our control, your feedback is valuable and will be shared with the relevant teams for review. Thank you once again for your valuable feedback and loyalty as an ALL Classic member. We look forward to welcoming you and your family back aboard Queen Elizabeth 2 in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Queen Elizabeth 2. We are delighted to know that you enjoyed your overall experience and were pleased with the cleanliness, breakfast, service provided by our team, and your departure experience. At the same time, we regret to learn of your disappointment regarding the room allocation and that it did not meet your expectations based on the room category you had booked. We understand how important this is and apologize for any inconvenience caused. Your feedback has been shared with the relevant teams for review as we continuously strive to improve our guest experience. Thank you once again for your valuable comments. We look forward to welcoming you back aboard Queen Elizabeth 2 in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Queen Elizabeth 2. We are pleased to know that you found our location convenient and that you were satisfied with the cleanliness of your room, Wi-Fi service, and the support provided by our team. A special thank you for recognizing Putri. We are delighted to hear that she was able to assist you with a smooth check-in and late check-out. Your kind comments will certainly be shared with her. At the same time, we regret to learn that your dining experience did not meet your expectations. We apologize for the concerns regarding the restaurant environment, food variety, and queues, as well as your comments regarding the availability of other dining venues. Your valuable feedback has been shared with the relevant departments for review and improvement as we continuously strive to enhance the guest experience. Thank you once again for your comments and loyalty as an ALL Classic member. We look forward to welcoming you back aboard Queen Elizabeth 2 in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Valued Guest, Thank you for your perfect rating and for taking the time to share such a detailed and wonderful review following your stay at Queen Elizabeth 2. We are delighted to know that you enjoyed the unique history and atmosphere of our iconic ship, as well as the comfort of your cabin, the quality and variety of our dining offerings, and the shuttle services provided to our guests. It is especially rewarding to hear that the coffee machine, spacious accommodation, fresh food selection, and grilled specialties contributed to a memorable experience. We are also grateful for your kind recognition of our team. Your compliments regarding their friendliness, professionalism, and hospitality will be shared with great pride. Thank you as well for your valuable suggestion regarding the dessert selection and for sharing your positive thoughts on our sustainability initiatives. Your feedback means a great deal to us, and we look forward to welcoming you back aboard Queen Elizabeth 2 for another memorable stay in the future. Kind regards, Queen Elizabeth 2 Management Team

Dear Ms. D. F., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for your wonderful review. We are truly delighted to know that you enjoyed the unique experience aboard the QE2 and appreciated the quality of our food and service. Your excellent ratings across the stay are highly valued and very encouraging for our entire team. At the same time, we sincerely thank you for your constructive note regarding the breakfast & dinner package with included beverages. Please accept our apologies for the inconvenience caused when clarification was required. Your feedback has been shared with our Food & Beverage team to reinforce team awareness and ensure a smoother, more seamless dining experience moving forward. We are especially pleased to read that you plan to return — it will be our pleasure to welcome you back aboard the QE2. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Metelev E., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for your kind review. We are delighted to know that you enjoyed our convenient location, pleasant service, and the variety of leisure options available on board. It is especially pleasing to hear that you found the breakfasts tasty and satisfying. We truly appreciate your positive ratings across the different aspects of your stay and your continued support as an ALL – Accor Live Limitless Classic member. We look forward to welcoming you and your family back aboard the QE2 for another enjoyable experience. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Mr. Aristenko A., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for sharing your detailed feedback. We are pleased to know that you appreciated the unique concept of staying aboard a historic ocean liner and that many aspects of your stay met your expectations, particularly cleanliness and overall comfort. However, we are truly sorry to learn about the significant delay you experienced during check-in. Waiting such a long time at reception is certainly not acceptable, and we sincerely apologize for the inconvenience caused to you and your family. Your feedback has been escalated to the Front Office leadership team for immediate review and corrective measures. We also appreciate your comments regarding the variety in the restaurant and the availability of Russian-speaking staff. While we do our best to support guests in multiple languages and offer diverse dining options, your remarks are valuable and will be considered as part of our continuous improvement efforts. Regarding beach access, while there is no beach within walking distance, we do provide shuttle services to selected locations, and taxis are readily available for convenience. Thank you once again for your constructive feedback and for your loyalty as an ALL – Accor Live Limitless Classic member. We hope to have the opportunity to welcome you back aboard the QE2 for a smoother and even more enjoyable stay. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Nikolay I., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for your fantastic review. We are truly delighted to know that you and your family enjoyed every aspect of your stay and that everything met your expectations. Your perfect ratings across the entire guest journey are greatly appreciated and very encouraging for our team. It was our pleasure to host you aboard the QE2, and we look forward to welcoming you back for another memorable experience in the future. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Anastasia L., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for your wonderful and detailed review. We are truly delighted to know that your first visit to Dubai — and to the QE2 — was such a positive and memorable experience. Your kind words about our comfortable accommodation, cleanliness, wide food selection, and the care provided by our team mean a great deal to all of us. It is especially rewarding to read that everything was organized at the highest level and that you plan to return with your family — we would be honored to welcome you back aboard the QE2. Thank you once again for your trust and warm recommendation. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Mr. Zelenskii A., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. Please accept our apologies for the concerns you experienced regarding the room condition, odor, and the shuttle availability. Your comments are taken very seriously and have been shared with our Housekeeping, Engineering, and Transportation teams for immediate review and corrective action. We appreciate your positive note regarding the breakfast and Wi-Fi, and we are grateful for your constructive suggestions about increasing beach shuttle frequency and improving room ventilation and freshness. These points are part of our ongoing improvement plans. Your feedback regarding concierge, in-room dining, and leisure facilities has also been noted and will be addressed with the respective departments. Thank you for your honest feedback and for your loyalty as an ALL – Accor Live Limitless Classic member. We hope you may give us another opportunity in the future to provide you with a much-improved experience. Warm regards, Queen Elizabeth 2 Hotel Management Team

Dear Mr. Grigorii S., Warm greetings from the Queen Elizabeth 2 Hotel Management Team, and thank you for taking the time to share your detailed feedback. We sincerely apologize that your arrival experience did not meet expectations. We truly regret the long wait during check-in, the difficulty you faced with meal arrangements despite having a paid day, and the challenges in communication. This is certainly not the level of organization and service we aim to provide. Your comments regarding the availability of Russian-speaking support and Russian-language signage are well noted and appreciated. We understand how important clear communication is, and your feedback has been shared with the relevant teams as part of our ongoing service improvements. We are pleased to note your positive remark regarding cleanliness and the efforts of some team members to assist you. At the same time, we regret the inconvenience related to beach booking, shuttle frequency, Wi-Fi coverage outdoors, and leisure/entertainment expectations. These points have been forwarded to the concerned departments for review and enhancement. Thank you again for your honest feedback — it helps us identify where we must improve. We hope you may give us another opportunity in the future to provide you with the smooth and enjoyable experience you rightfully expect. Warm regards, Queen Elizabeth 2 Hotel Management Team