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ホテル ノボテル ロンドン ヒースロー エアポート - M4 Jct 4 4 つ星

お客さまの声 4.2/5 11,743 件のレビュー

ALLSAFE認証ホテル

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客室 1

人数
子供の年齢

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使い方?
Accor Live Limitless

入会は無料です

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  • ステータスポイントとリワードポイントが貯まります

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ノボテル ロンドン ヒースロー エアポート - M4 Jct 4
地図で見る
+ 24 サービス

ホテルのその他の情報

  • クリフトンによるALLSAFE認証取得済みホテル

  • ヒースロー空港から車で10分、Stockleyビジネスパークまで車で5分です

  • ホッパバスシャトルサービスを利用して、空港とホテル間を移動していただけます

  • 館内のレストランとレジャー施設には、ジムと屋内温水プールが含まれます

  • 屋内にある温水プールと設備の充実したジム

ホテル館内および周辺のサービス

チェックインは14h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • 空港シャトルバス 有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • レイトチェックアウト(17時まで) 有料サービス
  • ドライクリーニング/アイロン
  • ブティック/ショッピング
レジャーとアクティビティ
  • 屋内の温水プール
  • フィットネスセンター
  • その他のスポーツアクティビティ
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室15室
  • Web コーナー(Mac)
  • ビジネスセンター(サポートスタッフあり)
  • コピー/印刷サービス利用可能

ホテル所在地

ノボテル ロンドン ヒースロー エアポート - M4 Jct 4

Cherry Lane
West Drayton
junction 4m4
UB7 9HJ ヒースロー
イギリス

電話番号: +4401895431431

ファックス: (+44)1895/431221

チェックインは14h00からです

チェックアウトは12h00です

  • H51 :  H51 HEATHROW T 4&5 (Paying)

  • HEATHROW HOPPA :  H 1 HEATHROW T 123 (Paying)

  • UXBRIDGE - HOUNSLOW :  222 UXBRIDGE/HOUNSLOW (Paying)

  • PICCADILLY LINE :  Picadilly Line HEATHROW Terminals 1, 2 & 3

  • 飛行機で

    LONDON CITY AIRPORT 35km / 21.88 マイル

  • 飛行機で

    LONDON GATWICK 100km / 62.5 マイル - シャトルバス有料

  • 飛行機で

    LONDON HEATHROW 1.53km / 0.95 マイル - シャトルバス有料

  • 飛行機で

    LONDON STANSTED 150km / 93.75 マイル - シャトルバス有料

  • 船で

    NEWHAVEN 150km / 93.75 マイル

  • 船で

    SOUTHAMPTON 100km / 62.5 マイル

  • ヘリコプターで

    NORTHOLT 13km / 8.13 マイル

  • 車で

    MOTORWAY 25 5km / 3.13 マイル

  • 車で

    MOTORWAY 4 1km / 0.63 マイル

  • 電車で

    HAYES & HARLINGTON 5km / 3.13 マイル

  • 電車で

    WEST DRAYTON 2km / 1.25 マイル

GPS:51.497383, -0.455642

当ホテルの客室

広々としたスペースとモダンなデザイン、柔軟性の高いノボテルの客室は、お客様の真の生活空間として、あらゆるニーズに対応いたします。

スーペリア客室、クイーンサイズのベッド 1 台、ソファベッド

  • 最大人数: 4
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話

スーペリア客室、シングルベッド 2 台

  • 最大人数: 2
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話

エグゼクティブ客室、クイーンサイズのベッド 1 台、ソファ

  • 最大人数: 4
  • 客室内Wi-Fi
  • 高速インターネット
  • コーヒー、紅茶、ポット
  • 衛星 / ケーブルテレビ
  • 直通電話
客室

レストランとバー

RESTAURANT

お料理の種類: 多国籍料理

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

メニュー (PDF)
  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

BAR

活気に溢れたノボテルのバーで、すばらしいひと時をお過ごしください。スタイリッシュな雰囲気の中、ビールやワイン、カクテルをお楽しみいただけます。明るくフレンドリーなスタッフがおもてなしいたします。夜のエンターテイメントを楽しむのにも、リラックスしてくつろぐのにもぴったりのバーです。

メニュー (PDF)

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

ミーティングとイベント

会議室

  • 会議室の数:15

  • 最大サイズ:230 m²

  • 最大ご利用人数:180 人

  • パーティの最大ご利用人数:120 人

詳細

お客さまの口コミ
ノボテル ロンドン ヒースロー エアポート - M4 Jct 4

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.2/5

11,743 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

3,318 件のレビュー

An essential travel stay

トリップアドバイザーの評価 3.0/5

Margaridarauj0 15/01/2021 トリップアドバイザー認証口コミ

We had a great stay due to the circumstances we are currently in this pandemic. We had to stay 3 days at the Novotel to wait to fly out of the UK. The room had an okay layout, I was sharing with my friends and felt that we all had our privacy when needed. The main thing that bothered me was the some shady stains on the wall. Everything else was clean in the room. My stay was great because of Corina, she is absolutely amazing and I can only wish her the best for her future. She was helpful, friendly and super quick with any of our requests. I would come back if I needed to stay overnight in Heathrow knowing that Corina was there and could say hi to a friendly face again! Value for money is there as it was quite cheap. I think my overall score would have been higher if I had visit the Hotel when all the facilities were open. This score is based on the fact that we are in a middle of a pandemic and the room itself did not have the best walls, carpet stains and tv (only two channels).

Nice stay but no 24 hour room service like stated.

トリップアドバイザーの評価 5.0/5

lisa340d0nnell 05/11/2020 トリップアドバイザー認証口コミ

Food was nice pool was nice. However wanted to order room service for food after 11pm to be told they they didn't want to turn the ive back in and there was only one member of staff on duty so he could not cook and watch reception at the same time. So had to order food which took over 1 and half hours to come as it was a Sunday. But over all a great stay.

Dear lisa340d0nnell, Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do have full room service menu available until 23:30hrs, limited room service menu thereafter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

not happy with the service no communication via the accor reservation to the hotel bookings wrong i have emails asproof

トリップアドバイザーの評価 1.0/5

safiashah1927 16/08/2020 トリップアドバイザー認証口コミ

i am not happy with our stay to novatel im a loyal customer i travel 3 hours every year maybe x2 in a year to visit this hotel this time round im really upset and annoyed with the service communication the whole week of our holiday runied my anixty levels are really high i came to relax enjoy my self instead i been upset and low not good at all

Dear safiashah1927, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. Our team has been in contact with you and have now resolved your issue. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Very pleasant hotel and staff

トリップアドバイザーの評価 5.0/5

hgospic 23/06/2020 トリップアドバイザー認証口コミ

I stayed in the hotel with my dog for a night in the midst of the Corona pandemic, when most of hotels were closed or not accepting visitors. I am very grateful for that. The hotel is very clean, the staff is most kind. I would definitely return here.

Dear hgospic, Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

This Place Has Changed For The Worse...

トリップアドバイザーの評価 3.0/5

Jimburbs 11/03/2020 トリップアドバイザー認証口コミ

Turned up early, having selected a pre-noon online check-in time, as I always have. The jobs-worth we encountered wanted £20 per room to facilitate this. I have stayed here more than 10 times and never encountered this previously. I told her that we would just store bags and check in later, but then found that we needed to pre-pay car park as that had been sold off to a private contractor. As we stayed an hour over 24 hours, I expected to be charged another few for parking. I offered to pay whatever was due, but was told that this would not be necessary. Whilst this was welcome, I am not confident and would not be surprised to be billed £100 by some random 3rd party. I stay at Accor hotels venues 10-12 Times a year. I might be finding a new provider...

Dear Jimburbs, Thank you for your review. We indeed charge early check in fee should you wish to check in early hours, alternatively we do give an option to our guests to store bags in our luggage room. With regards to the car park, we have ANPR system which most hotels use nowadays and is managed by third party company. I hope you will give us a chance by staying with us again. Kind regards, Agnello

Good Location

トリップアドバイザーの評価 4.0/5

James A Business - 16/02/2020 トリップアドバイザー認証口コミ

Hotel well located on the edge of the Motorway links. Also very close to Heathrow airport. Room was large and the bed very comfortable. Breakfast had a good selection to cover most tastes. Bar area was large open and bright with a reasonable selections of drinks available. Staff were helpful and friendly.

Dear James A, Thank you for your review. I am so pleased that you enjoyed your stay with us, including the location. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

Great quality, value and location!

トリップアドバイザーの評価 5.0/5

curvychrisandra2 07/02/2020 トリップアドバイザー認証口コミ

This is an excellent hotel to stay at if you need to get to the LHR airport quickly. It really is a 5 min drive away! The hotel is very modern and has a nice restaurant/bar. Unfortunately, I didn’t have get the chance to use the pool. The hotel staff was helpful and kind.

Dear Escape10702598792, Thank you for the great review. I am truly delighted to read such a good feedback following your stay. Your positive feedback about the hotel is rewarding and I made sure to share with the team. I look forward to welcoming you back in the near future. Kind regards, Agnello Front Office Manager

OK hotel to stay a night or two

トリップアドバイザーの評価 4.0/5

psochon Business - 25/01/2020 トリップアドバイザー認証口コミ

This is a nice hotel. I liked the lobby and bar area and the rooms are quite spacious. I find it a bit too expensive for what it offers though. Room service price of £5 seems to be also on the high side. What I didn't like the most is the car park payment system which is ridiculous. At reception desk they give you 3 options. Either install an app which has 1.5 star rating on Google Play, call some number to pay by card or pay at the machine with coins. I can't think of anything less convenient.

Dear psochon, Thank you for taking the time to tell us about your experience in detail at Novotel Heathrow M4/J4. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have now started taking car park payments at the reception too for convenience to our guests. Again, thank you for choosing our hotel. Kind regards, Agnello

Good stop over

トリップアドバイザーの評価 5.0/5

John A Solo travel - 13/01/2020 トリップアドバイザー認証口コミ

This was a very convenient place to stay. Easily accessed by Hotel Hoppa bus from both terminal 3 and terminal 5. The accomodation was comfortable and easily accesible. The check in and check out went smoothly.

Dear John A, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at NOVOTEL London Heathrow and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Agnello Silveira

Mrs martina smith

トリップアドバイザーの評価 1.0/5

Wander820025 Family - 04/01/2020 トリップアドバイザー認証口コミ

I stayed there on the 30th of December 30 to the 1st of January it was a disaster the heater in my room was broke the manager was not helpful I asked for my money back they would not give it back I could not breve in the room as I have asthma not happy The staff and the manager was not helpful very unpleasant

Dear Wander820025, Thank you for your review. I am sorry to hear about your experience again and that our service was not up to your standards.As mentioned via the email, the setting for AC unit was incorrect and our maintenance team did resolve the issue. I hope you give us another try if you're back in the area as we'd love to make that next one more remarkable than the last. Sincerely, Agnello

Good location just off the motorway

トリップアドバイザーの評価 3.0/5

hpa048 Couples - 01/01/2020 トリップアドバイザー認証口コミ

Hotel is located just off the M4 and easely reached. Parking limited with old fashion ticket machine with coins. Reception good and friendly personel , rooms good although little dated. Good breakfast with multiple choice.

Dear hpa048, Thank you for your review. Your feedback is very appreciated and it assists us in making improvements to our services especially our car park system. On a positive note we are glad you found the location of our hotel convenient to your needs and our staff looked after you. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Another great stay

トリップアドバイザーの評価 5.0/5

Safari40395840062 Couples - 31/12/2019 トリップアドバイザー認証口コミ

Another great stay at Christmas, staff very friendly and welcoming, room clean and tidy as always, breakfast really great with large choice. Christmas lunch to die for. Many many thanks to all concerned

Wonderful Staff!

トリップアドバイザーの評価 5.0/5

Palmetto8 Solo travel - 31/12/2019 トリップアドバイザー認証口コミ

The hotel is a bit dated, and the wine is very expensive. However, the staff are exceptional. They are friendly, helpful, professional and make the stay worthwhile. The housekeeping staff are also lovely. I like the location, as it is an east walk to West Drayton shops and services. The bar normally has sports on, the breakfast and pizza are really nice.

How times have changed

トリップアドバイザーの評価 3.0/5

sefton69 Family - 26/12/2019 トリップアドバイザー認証口コミ

Unfortunately, the hotel has changed since we visited last. Parking is controlled by outside company, which reflects how poor the tidiness of the car park was. Tons of old rotting leaves everywhere and car park used as a holding area for a travel companies vehicles. Decor dated and not much atmosphere in the main reception area. Drinks very expensive so bring your own if you have children.

Dear sefton69, Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

Nice time spend with family.

トリップアドバイザーの評価 4.0/5

Karbhaskar Family - 25/12/2019 トリップアドバイザー認証口コミ

Nice time stay with family. Kids enjoyed a lot because there was a kids playing zone. Swimming pool also a good to make yourself relax. The rooms are tidy and clean, enough space to stay with your family’s. Nice location all facilities are good.

Dear Karbhaskar, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Excellent

トリップアドバイザーの評価 5.0/5

paragzute27 Family - 22/11/2019 トリップアドバイザー認証口コミ

Very well maintained hotel value for money. Great rooms great staff. I was with my family very helpful staff at breakfast n reception as well. Special thanks to valley from reception and all the staff from breakfast team to make our stay memorable.

Dear paragzute27, Thank you for your great review on the hotel. It's great to see how impressed you were with the hotel and the team. They are the ones who make our guests stays memorable for all the right reasons. We will no doubt see you back again soon. Kind regards, Agnello Silveira Front Office Manager

Very average

トリップアドバイザーの評価 3.0/5

tubularspaghetti Solo travel - 18/11/2019 トリップアドバイザー認証口コミ

Not the nicest Novotel you can stay in. Rooms are dated and beds very firm and uncomfortable. Service in bar and restaurant was quite average and food was very mediocre for the price point. Overall I expected more from a Novotel as I know they can be much better than this.

Dear tubularspaghetti, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

A very pleasant stay

トリップアドバイザーの評価 5.0/5

KaffP Family - 17/11/2019 トリップアドバイザー認証口コミ

The usual good standards of cleanliness, comfort and service are all there but with the added bonus of a restaurant serving good food. A rare find at an airport hotel! We enjoyed our brief stay immensely and will certainly return.

Dear KaffP, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira I Front Office Manager

Nothing wow

トリップアドバイザーの評価 3.0/5

Adamstrong190581 Family - 05/11/2019 トリップアドバイザー認証口コミ

Me and my two children stayed at the hotel. The room was very basic and reminded me of decor from the early 90s with cheap chipboard furniture. The breakfast was the best part of the experience, all fresh and love the motto of keeping food waste to a minimum. The pool was very busy and the changing room was so small you could have 2 people use it at a time. Ok trip

Dear Adamstrong190581, Thank you for your review. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope to have the pleasure of welcoming you back in the near future. Kind regards Agnello Silveira Front Office Manager

Brilliant hotel with attentive staff

トリップアドバイザーの評価 5.0/5

Sara F Family - 03/11/2019 トリップアドバイザー認証口コミ

Lovely hotel everything you could need. Stayed over Halloween and the hotel was decorated which the kids loved. Upon arrival kids were given a fantastic welcome with a toy from a little treasure chest!! Pool with towels available. Great location

Thank you very much for taking the time to leave us a review following your recent stay here at Novotel London Heathrow M4 J4. I am delighted to read that you had a great stay and also pride ourselves with an amazing team of Ambassadors, and I am glad to read that your children loved our Halloween decoration. Your feedback is greatly appreciated and we hope to welcome you back soon Kind Regards, Agnello

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