Swissôtel Wellness Resort Alatau Almaty 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 217 件のレビュー

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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, カザフスタン

説明

ホテルのその他の情報

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

当ホテルの客室

ホテル所在地

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
カザフスタン

GPS:43.19633, 76.81227

電話番号

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  217 件のレビュー

トリップアドバイザーの評価  4.2/5  129 件のレビュー

Great getaway

トリップアドバイザーの評価 5.0/5

Bauyrzhan A トリップアドバイザー認証口コミ

It was pleasant weekend getaway for me and my wife. We enjoyed the stay, pools and sauna. The nature and views are stunning. Ducks in the lake are fun.

Dear Bauyrzhan, Thank you for sharing your impressions of your recent stay. We are pleased to hear that you enjoyed your weekend getaway, including the pools, sauna, and the beautiful natural surroundings. It is wonderful that the ducks on the lake added a bit of fun to your experience. We look forward to welcoming you back to Swissotel Alatau for another relaxing stay. Sincerely, Guest Relations Department

Beautiful

トリップアドバイザーの評価 5.0/5

mafischl トリップアドバイザー認証口コミ

The Swissotel Almaty is an absolutely beautiful hotel. Located in a park like setting it is incredibly serene. The rooms are good sized and have balconies with a gorgeous view of the mountains. Spa and gym are great.

Dear Guest, Thank you so much for sharing such a wonderful review of your stay with us. We’re delighted to hear that you enjoyed our serene park-like surroundings, spacious rooms with mountain views, and our spa and gym facilities. Your kind words mean a lot to our team, and we truly hope to welcome you back soon for another memorable stay at Swissotel Alatau Almaty. Warm regards, Guest Relations Department

A True Luxury Escape in Almaty – Worth Every Penny

トリップアドバイザーの評価 5.0/5

698himanshub ファミリー - トリップアドバイザー認証口コミ

From the moment we entered Swissôtel, we were greeted with lush greenery, warm hospitality, and impeccable luxury. A free upgrade to a deluxe panoramic room was a wonderful surprise. The property is spotless, modern, and full of world-class facilities — spa, pools, gym, restaurants — plus a fun golf cart campus tour. Due to the city’s summer heat, we enjoyed the resort more than sightseeing. Special thanks to the Swissôtel team for making our stay so comfortable. If you want a luxury getaway in Almaty, this is the place to be.

Dear Guest, Thank you for sharing such an inspiring and warm review of your stay at Swissôtel Alatau Almaty. We are delighted that you enjoyed the hotel’s atmosphere, our service, and facilities, as well as the complimentary room upgrade. It is wonderful to know that we could make your getaway comfortable and memorable. We look forward to welcoming you back for another exceptional experience. Sincerely, Guest Relations Department

Spa as good as Swiss.

トリップアドバイザーの評価 5.0/5

the_businessdoctor ファミリー - トリップアドバイザー認証口コミ

This is an amazing hotel in an even better soundings. Great service with super friendly staff. Large clean rooms. Spa facilities are good. We had a number of different treatments and all super. Everything is very reasonable priced too It know might not be an obvious choice for both in Middle East or Europe… until you have visited. We have never been here before but is definitely coming back.

Dear Guest, Thank you for sharing such a wonderful review and for your kind words about our hotel, spa, and team. We are delighted to know that you enjoyed the treatments, spacious rooms, and the warm hospitality of our staff. It is especially rewarding to hear that you plan to return — we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Guest Relations Team

Amazing Resort But a Poor Reservation & Check-In Experience

トリップアドバイザーの評価 4.0/5

zafeer_akbar ファミリー - トリップアドバイザー認証口コミ

The resort has probably the best location in Almaty if you want to be surrounded by nature, in a relaxing & luxurious environment. It’s also a very huge property with large expanse of gardens, forest area, and a beautiful lake, things that can help you immerse in the beauty of the place. The view of the snow-capped mountains adds to the charm. We spent four days but still wanted to explore more at the property because it’s got so much to do. However, a major low was the reservation experience. We booked through a third-party website and shared our booking vouchers a week in advance with their reservation team which they acknowledged. Yet, upon checking in, we were told that they can’t trace our booking in the system and were made to wait for 30-40 Mins. They eventually allowed us to check-in only after reserving a full-day’s charges with our credit card in case the booking was not confirmed later by their reservation team. They confirmed our reservation late in the evening, and refunded 50% of the amount, keeping the other 50% as fee for early check-in since we arrived at 6 AM in the morning. The same happened at breakfast the next day - they couldn’t see in their system that we had breakfast included in the stay, which actually was included and paid for. I really thought that they would refund the 50% for early check-in to compensate for this uncomfortable experience during the first two days but they just provided us with a complementary fruit tray and some sweets, seemingly to make up for this check-in mess. Nevertheless, the hotel is absolutely worth staying at because their location + staff are all amazing and warm.

Dear Mr.Zafeer Akbar, Thank you very much for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you faced upon arrival. Unfortunately, due to a misunderstanding, your agency booking had not yet been reflected in our system by the time you reached the hotel. While our team had previously received the vouchers, the final confirmation from the reservation department was still pending at the moment of check-in. We deeply regret the confusion, and we are already reviewing our communication process to ensure such situations do not happen again. We truly appreciate your kind words about the property and our staff, and we hope to have the opportunity to welcome you back for a seamless experience. Warm regards, Guest Relations Department

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 261 件のレビュー 7.4/10 ロケーション
  • 523 件のレビュー 7.5/10 客室
  • 631 件のレビュー 7.9/10 サービス
  • 404 件のレビュー 9/10 設備
  • 274 件のレビュー 8.2/10 料理
  • 230 件のレビュー 9/10 ウェルネス・温泉エリア
  • 187 件のレビュー 8.3/10 朝食
  • 179 件のレビュー 9.1/10 雰囲気

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