Swissôtel Wellness Resort Alatau Almaty 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 235 件のレビュー

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Tausamaly 50A, Tausamaly 50A, Tausamaly 50A, A32BOF2 ALMATY, カザフスタン

説明

ホテルのその他の情報

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

当ホテルの客室

ホテル所在地

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
カザフスタン

GPS:43.19633, 76.81227

電話番号

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  235 件のレビュー

トリップアドバイザーの評価  4.2/5  134 件のレビュー

Excellent property, beautiful location, one the best spa and pool experience, howeverd service lapses ruined the experie

トリップアドバイザーの評価 3.0/5

gajen12 トリップアドバイザー認証口コミ

Swissotel is an excellent property overall and, on paper, a great place for a quiet yet fun-filled family stay. The hotel infrastructure, amenities, and intent are clearly aligned with families, and that deserves appreciation. The kids’ and teenage club areas are genuinely impressive. They are well thought through, well equipped, and have enough activities to keep children engaged and entertained for hours — one of the strongest highlights of the hotel. Breakfast at the restaurant is another positive. The spread is generous, service is excellent, and the quality of ingredients is good. Dinner, while limited in menu options, maintains good quality standards. The indoor pool deserves a special mention — it is huge and comes with sauna, steam, and a cold-water pool. Easily one of the largest and most enjoyable parts of the hotel and a major reason to choose this property. Unfortunately, despite all these positives, a few serious service issues left a sour taste and ultimately ruined our overall experience. A fruit plate left in the room had visibly rotten fruit (apples), while some other fruits were fine. Since we were already settled in, we chose not to raise the issue, but it was disappointing and unexpected from a hotel of this standard. The biggest letdown happened on the morning of our departure. We were leaving early for the airport and had discussed breakfast arrangements in advance. Despite having paid for a stay for three people, the takeaway breakfast provided contained only two sandwiches. There was no explanation or apology. When my wife asked if coffee could be included in the breakfast bag, she was told it would be charged extra. Frankly, it’s hard to understand what kind of “breakfast” excludes basic coffee — especially at a premium Swissotel. To make matters worse, the fruits provided in the breakfast bag were again not fresh and rotten. Experiencing this twice during a short stay felt less like a coincidence and more like a complete lapse in quality control. What hurt most was the feeling of being disrespected as guests. These may seem like small things individually, but together they significantly impacted our trust and comfort. At a hotel of this reputation and price point, such lapses are unacceptable. Swissotel has the potential to deliver an outstanding family experience, but unless attention is paid to basic service consistency and guest respect, the beautiful property alone cannot compensate. I truly hope the management takes this feedback seriously, because we wanted to love our stay — but unfortunately, we left unhappy.

Dear Gajendra, Thank you for taking the time to share your detailed feedback and for highlighting the positive aspects of your stay, including our facilities, family-oriented concept, spa and pool area, as well as the dining experience. We would like to note that Swissôtel Wellness Resort Alatau Almaty operates under strict quality and hygiene standards, with daily checks in place to ensure the freshness and proper presentation of all food items, including fruits provided both in guest rooms and in takeaway breakfasts. All items are inspected prior to being offered to our guests. Regarding the takeaway breakfast, it is prepared in accordance with an established standard. Should there be any inconsistencies or additional preferences, our team is always available to assist and make adjustments when such requests are raised on site. We value all guest feedback, as it helps us maintain our service standards and continuously align with the Swissôtel brand values. Sincerely, Guest Relations Department

Gorgeouse Property with Stunnimg views!

トリップアドバイザーの評価 5.0/5

Anisharma565 トリップアドバイザー認証口コミ

t was a special day when I stayed, and the beauty of the resort made it even more special. I stayed on New Year's Eve to ring in the bells of 2026. I must say — It's a Stunning Property! Let's deep dive. 1. Rooms: Classic rooms are small to be honest but great. The Mountain view and the size of the balcony compensates it all. All in all, a great base category room. 2. Location: Not the very best of locations. It's far in the west of Almaty & a 40-min drive to city centre but you don't actually look for 'location' when staying in a property like this. You enjoy the property not the location. So, no problem for me. 3. Service: SUPER! Great & quick response from the housekeeping, room service & every other team. The service is brilliant. 4. Food: GREAT! Tried the Pizza & Pasta and a special Hot tea at the Pool bar. Everything was excellent & delicious! There's no con for me in the food. Didn't have the buffet breakfast included in my stay, so can't comment on that. The property is HUUUGE, spread over acres of land and becomes a winter wonderland during this time of the year. I'll give it a 9.5/10. Spectacular & a must stay at resort!

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and wonderful review. We are truly delighted to know that your New Year’s stay was special and that the atmosphere of the resort, the service, and the dining experience contributed positively to your visit. It is especially rewarding to hear your kind words about our team and the overall resort experience. Creating memorable stays for our guests is our highest priority, and your feedback motivates us greatly. We sincerely appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the future. Kind regards, Guest Relations Department

Best stay at swissotel

トリップアドバイザーの評価 5.0/5

ShibaniC7 トリップアドバイザー認証口コミ

Excellent stay at Swissotel. Brilliant property, great staff! Loved the heated pool, the entire property is so beautiful. We will comeback soon and will recommend to our friends. Thank you

Dear Valued Guest, Thank you very much for sharing your wonderful feedback and for choosing Swissôtel for your stay. We are delighted to hear that you had an excellent experience and truly appreciated our property, the heated pool, and the overall atmosphere of the hotel. Your kind words about the service and our team mean a lot to us. It would be our great pleasure to welcome you back again very soon, and we sincerely thank you for recommending us to your friends. Warm regards, Guest Relations Department

Great getaway

トリップアドバイザーの評価 5.0/5

Bauyrzhan A トリップアドバイザー認証口コミ

It was pleasant weekend getaway for me and my wife. We enjoyed the stay, pools and sauna. The nature and views are stunning. Ducks in the lake are fun.

Dear Bauyrzhan, Thank you for sharing your impressions of your recent stay. We are pleased to hear that you enjoyed your weekend getaway, including the pools, sauna, and the beautiful natural surroundings. It is wonderful that the ducks on the lake added a bit of fun to your experience. We look forward to welcoming you back to Swissotel Alatau for another relaxing stay. Sincerely, Guest Relations Department

Beautiful

トリップアドバイザーの評価 5.0/5

mafischl トリップアドバイザー認証口コミ

The Swissotel Almaty is an absolutely beautiful hotel. Located in a park like setting it is incredibly serene. The rooms are good sized and have balconies with a gorgeous view of the mountains. Spa and gym are great.

Dear Guest, Thank you so much for sharing such a wonderful review of your stay with us. We’re delighted to hear that you enjoyed our serene park-like surroundings, spacious rooms with mountain views, and our spa and gym facilities. Your kind words mean a lot to our team, and we truly hope to welcome you back soon for another memorable stay at Swissotel Alatau Almaty. Warm regards, Guest Relations Department

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 194 件のレビュー 8.9/10 朝食
  • 178 件のレビュー 9/10 雰囲気

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