Swissôtel Wellness Resort Alatau Almaty 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 14 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • LOCATION. At the heart of everything you need.

  • PÜROVEL SPA & SPORT. Take time for yourself.

  • RESTAURANTS & BARS.

  • CONFERENCES, MEETINGS & EVENTS. Inviting spaces that leave a lasting impression.

  • GUEST ROOMS.

当ホテルの客室

ホテル所在地

Swissôtel Wellness Resort Alatau Almaty

Tausamaly 50A, Tausamaly 50A, Tausamaly 50A
A32BOF2 ALMATY
Kazakhstan

GPS:43.19633, 76.81227

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  14 件のレビュー

トリップアドバイザーの評価  4.0/5  67 件のレビュー

Beautiful Grounds

トリップアドバイザーの評価 4.0/5

tian s トリップアドバイザー認証口コミ

Was here for a few days for a conference. The location is far from anything, which makes it good for having a conference. The grounds are absolutely beautiful, surrounded by green and mountains. It snowed while we were there. The hotel is big, and it is from Soviet times, but well-remade by Swissotel. The rooms have excellent views. The hotel is also nice and quiet. The bathrooms are a bit small and cramped. I like that they leave 2 big bottles of water for you everyday. Not small ones. You can also open your terrace door and walk out on your room terrace. This is nice. The breakfast was good. I would suggest fresh-squeezed juice options, but I liked the detox water a lot. The pizza was also very good for lunch. The conference went well. However, the conference rooms are airless and without windows or views. The sauna/steam room/hamam/pool is also excellent and well worth using. Overall, a good stay.

Dear Tianshansky, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel during the conference. We're glad you appreciated the serene and picturesque surroundings of our location. Our team takes great pride in maintaining the beauty of our grounds, especially amidst the snowy backdrop. Regarding the hotel's renovation, we're pleased that our efforts in modernizing the property while preserving its historical charm have been well-received. It's wonderful to know that you found the rooms spacious with excellent views, and we hope you were able to take full advantage of your terrace during your stay. Your feedback about the bathrooms and the complimentary water is duly noted. We understand the importance of these details in ensuring a comfortable stay for our guests. We're thrilled that you enjoyed our breakfast offerings and found the detox water refreshing. Your suggestion for fresh-squeezed juice options is duly noted and will be taken into consideration for future enhancements. It's also great to hear that you enjoyed our lunch options, particularly the pizza. We apologize for any inconvenience you experienced in the conference rooms and have duly noted your feedback regarding the ventilation and lack of views. We're constantly striving to improve our facilities to better meet the needs of our guests, and your feedback is invaluable in this regard. We're delighted that you made use of our wellness facilities and found them to your satisfaction. Thank you once again for choosing to stay with us and for providing valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Guest Relation Department

Great for a relaxing stay

トリップアドバイザーの評価 5.0/5

Matt G トリップアドバイザー認証口コミ

I enjoyed my stay at this hotel. It was winter, so we couldn't make full use of some of the outdoor sports facilities, but the spa and pool were great. There are several restaurants on-site with good food & drink options. The reception staff, especially Dilnaz and Martebe were kind and helpful. The room was well-appointed and clean. The only downside, if you want to be close to the city, is that the hotel is around a 30-minute drive from central Almaty. Would stay here again for the relaxation.

Dear Guest , Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you so much for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay, despite the winter weather limiting some outdoor activities. It's wonderful to know that the spa and pool added to your relaxation. We appreciate your kind words about our on-site restaurants and are delighted to hear that you found the food and drink options satisfying. Dilnaz and Martebe will be pleased to know that their efforts at the reception were recognized and appreciated. We understand that our location, being a 30-minute drive from central Almaty, may not suit everyone, but we're glad to hear that the relaxation offered at our hotel makes it worth the distance for you. We look forward to welcoming you back for another relaxing stay in the future. If there's anything specific you'd like during your next visit, feel free to let us know, and we'll do our best to make your stay even more enjoyable. Thank you once again for choosing Swissotel Wellness Resort Alatau Almaty . Warm regards, Guest Relation Department

Very nice, but little disturbing flaws

トリップアドバイザーの評価 5.0/5

ahmed-na-lade トリップアドバイザー認証口コミ

This is a very well-made hotel. Almost perfect. It provides all you need (except for a washcloth as usual). A thing that I admired the most is a touch display to control all the lights and systems in the room (regular switches are also available). Things that can be improved: - There is no socket that can connect the provided hair dryer near a mirror (it's a big no-no for women); - There is only a single small shelve in the shower. I used it for a washcloth and had to put the shampoo and shower-gel bottles on the floor; - The bed is hard, but it was barely ok for me; - The bucket in the sauna is leaky, so one has to go out every time to fill the scoop with water. Also note that the hotel is located in the middle of a park, which is surrounded by a private golf club, there is no sidewalk for pedestrians to go outside the green area, and the walk is long. So you need to take a taxi every time you want to go to the city.

Dear Mr.Ahmed, Thank you for taking the time to share your detailed feedback with us. We appreciate your positive remarks about our well-equipped hotel and the convenience of the touch display for room control. We genuinely value your constructive comments on areas where we can improve. We apologize for any inconvenience caused by the absence of a socket near the mirror for the hair dryer. We understand the importance of this for our guests, especially for women, and we will certainly look into addressing this issue promptly. Your feedback regarding the limited shelving in the shower is duly noted. We aim to provide a comfortable and hassle-free experience for all our guests, and we will explore ways to enhance the storage options in the shower area. We also appreciate your observation about the bed firmness and will take this into consideration for future improvements. Our goal is to ensure a restful night's sleep for all our guests, and we will assess the bedding options available. Regarding the sauna bucket, we apologize for the inconvenience caused by the leak. Our maintenance team will investigate and address this issue promptly to ensure a more enjoyable experience for our guests. As for the location and accessibility, we apologize for any inconvenience caused by the lack of pedestrian sidewalks. We understand the importance of convenient access to the city and will explore options to enhance transportation services for our guests. Your feedback is crucial to our continuous improvement, and we sincerely appreciate your insights. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing our hotel. Best Regards, Guest Relation Department

Thanks a lot for the birthday party assistance and congratulations!

トリップアドバイザーの評価 5.0/5

Yanejik トリップアドバイザー認証口コミ

We have been here 4-5 of December 2023. Nice view, service, people, spa, everything! Amazing territory, lake, trees and ducks. There are many dushes on the breakfast. Very tasty the main restrain. See you again soon!

Dear Yanejik, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the birthday party and your stay at our hotel. It's wonderful to know that the view, service, people, spa, and everything else met your expectations. We take pride in our amazing territory, lake, trees, and of course, our friendly ducks! We're delighted that you found the breakfast dishes tasty, and we'll be sure to pass on your compliments to our culinary team. It was a pleasure having you with us, and we can't wait to welcome you back soon! If there's anything specific you loved or if you have any suggestions for improvement, feel free to share. We're always looking for ways to enhance our guests' experiences. Thanks again, and see you again soon! Warm regards, Guest Relation Department

Wonderful

トリップアドバイザーの評価 5.0/5

dudu1817 トリップアドバイザー認証口コミ

My stay at your hotel was amazing. A wonderful room overlooking the forest, great breakfasts and an amazing indoor pool made my stay unforgettable. Great staff, always ready to help. I want to share with you my positive experience staying at your wonderful hotel. My stay here was incredible and I'd like to share some of the details that made it special. I spent an unforgettable week here. The chic room overlooking the forest was the perfect place to relax. In the morning I could enjoy a cup of coffee on the balcony while enjoying the amazing scenery. It was really relaxing. Your breakfasts were absolutely wonderful. A wide variety of dishes satisfied every taste. Every morning started with an incredible meal, giving the day a good start. But perhaps the main discovery for me was your indoor pool. I could play sports and relax in any weather. This is truly a unique selling point for your hotel. In terms of metrics, my holiday here allowed me to completely relax and forget about everyday worries. I felt completely refreshed and restored after this trip. I want to express my deep gratitude to all the staff of your hotel. All the staff were very friendly and attentive to my needs. They went above and beyond to make my stay comfortable and unforgettable. For future travelers, here are five helpful tips: Book a room with a forest view - it's worth it. Don't skip the hotel breakfasts - they are truly amazing. Be sure to visit the indoor pool - it's the perfect place to relax. Explore the area around the hotel - there are many interesting places in the area. Take advantage of the SPA center - this is a great way to relax and pamper yourself. The Swissôtel Wellness Resort Alatau Almaty is a place that I would happily recommend to all travelers. Thank you for a memorable stay and I hope to return again in the future.

Dear Mr./Mrs. Dudu, Thank you so much for taking the time to share your wonderful experience at the Swissôtel Wellness Resort Alatau Almaty! We're delighted to hear that your stay was amazing and that you enjoyed the room overlooking the forest, our breakfasts, and the indoor pool. It's heartwarming to read about your relaxing week in our chic forest-view room and how you started your mornings with coffee on the balcony, taking in the beautiful scenery. We take pride in our breakfast offerings, and we're thrilled that you found them to be wonderful. The indoor pool is indeed a unique feature of our resort, and we're glad you had the opportunity to enjoy it regardless of the weather. Your positive feedback and kind words about our staff mean a lot to us. We strive to provide the best service and your recognition of their friendliness and attentiveness is truly appreciated. Thank you for sharing those five helpful tips for future travelers. We're sure they will find them valuable when planning their stay at our resort. We're excited that you're happy to recommend the Swissôtel Wellness Resort Alatau Almaty to others. We'll be here to welcome you back with open arms whenever you decide to return. We're delighted to have you as our guest at Swissotel Wellness Resort Alatau Almaty and want to ensure that your stay with us is nothing short of exceptional. To achieve this, we would like to kindly request some information about your preferences, so we can tailor your experience to your liking during your current and any future stays with us. Could you please provide us the confirmation number of your reservation. Rest assured that all the information you provide will be kept confidential and used exclusively to enhance your stay. Please don't hesitate to contact us if you have any future inquiries or special requests. Once again, thank you for choosing our resort, and we look forward to hosting you again in the future! Warm Regards,

との提携 TripAdvisor

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