Rixos Almaty 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 152 件のレビュー

Rixos Almaty - Image 1
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Rixos Almaty - Image 4

説明

ホテルのその他の情報

  • Location in the heart of Almaty with magnificent views to the mountains

  • The largest Premium Ballroom with over 1 100 square meters area and 6 elegant meeting rooms

  • Rixos SPA spans over 2 200 square meters and offers extensive range of treatments

  • 24/7 available Food and Beverage outlets

  • Close proximity to Almaty International Airport and Almaty-2 Railway Station

当ホテルの客室

このホテルを予約

ホテル所在地

Rixos Almaty

506 99 Saken Seifullin Avenue
050012 ALMATY
Kazakhstan

GPS:43.2493887, 76.9350809

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  152 件のレビュー

トリップアドバイザーの評価  4.5/5  1,023 件のレビュー

2024エクセレンス認証

Pleasant stay!

トリップアドバイザーの評価 4.0/5

Megsblogged ファミリー - トリップアドバイザー認証口コミ

Добавили неудобства к отдыху

トリップアドバイザーの評価 1.0/5

Nurzhan E Couples - トリップアドバイザー認証口コミ

Очень хорошо

トリップアドバイザーの評価 5.0/5

Zhanna S ビジネス - トリップアドバイザー認証口コミ

Bad experience

トリップアドバイザーの評価 1.0/5

Vandanabchhabra Friends getaway - トリップアドバイザー認証口コミ

Dear Ms. Chhabra Vandana, Thank you for sharing your feedback regarding your recent stay at Rixos Almaty. We sincerely apologize for any negative experiences you had during your visit. Our goal is to provide an exceptional experience for all our guests, and we regret that we did not meet your expectations in several areas. We take all feedback seriously and are concerned by your comments regarding the treatment you received. At Rixos Almaty, we strive to offer the highest level of hospitality to all of our guests, regardless of nationality, and any suggestion of bias is taken seriously. We will investigate this further with our team to ensure that all guests are treated with the respect and care they deserve. In order to investigate this matter, please contact us at +77019502091 or email us at anara.balgimbayeva@accor.com We also regret that you found the hotel to be below your expectations in terms of facilities and standards. We are committed to continuously improving our property and services, and your comments will be valuable in helping us enhance the experience for future guests. Kind regards, Anara Balgimbayeva Guest Relations Manager

Disappointing Experience with Deposit Policy

トリップアドバイザーの評価 2.0/5

602gg トリップアドバイザー認証口コミ

Dear Guest, Thank you for sharing your feedback about your recent stay at the Rixos Hotel in Almaty. We're truly sorry to hear that you had a less-than-ideal experience regarding the credit card deposit process. We understand your frustration with the €20 charge for the deposit block, and we apologize for any confusion caused by the lack of clear communication. The deposit block is typically a standard procedure to cover any incidental charges, but we agree that the associated costs should have been explained more clearly at the time of booking or check-in. We take your concerns seriously and will work to improve how we communicate these policies to ensure that future guests are fully informed. Your feedback is invaluable in helping us maintain the high standards of service that our guests expect from the Rixos brand. We hope you'll consider staying with us again in the future, and we are committed to making sure your next experience is more in line with your expectations. Kind regards, Anara Balgimbayeva Guest Relations Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 151 件のレビュー 9.3/10 ロケーション
  • 275 件のレビュー 5.5/10 客室
  • 339 件のレビュー 7.4/10 サービス
  • 6 件のレビュー 5.2/10 インターネット
  • 165 件のレビュー 6.2/10 雰囲気
  • 130 件のレビュー 7.8/10 朝食
  • 115 件のレビュー 7.4/10 設備
  • 100 件のレビュー 4.2/10 清潔さ

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