Novotel Almaty City Center 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 945 件のレビュー

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Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
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Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, Kazakhstan

説明

ホテルのその他の情報

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

当ホテルの客室

ホテル所在地

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

電話番号
ファックス +7 727 355 3939

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  945 件のレビュー

トリップアドバイザーの評価  4.5/5  146 件のレビュー

2024エクセレンス認証

Avoid if travelling with family or kids

トリップアドバイザーの評価 3.0/5

ShrutsA ファミリー - トリップアドバイザー認証口コミ

So this has been a perfect example to justify how a bad behaviour can overpass all the good works that you may do. We travelled to Almaty in a night flight and reached the hotel early in the morning. Greeted by the helpdesk team (my bad to have not noted their names), who were very warm and did offer an early check-in but after a waite of some 1.5 hours which was completely fine with us. Since our 3 Year Old needed her breakfast – we entered their restaurant and met this lady called ‘’Perizat’’ at the welcome desk. Certainly the most unfriendly staff met so far here (and otherwise also I guess) with a stern look and no consideration. (i) Our ask for the menu so we can order (which was ofcourse a paid one for us) was met by a ‘rolling eyes’ reaction – as she was busy checking her face on her mobile screen and we disrupted her by asking for a service! She naturally didn’t bother to ask us for anything when we entered and it was us who had to walk upto her for this. When the order was placed, the waiter went to ask Perizat something (don’t know why and what) and she gave us another weird look and asked him for something – which we understood later was asking to randomly pick 3 bread rolls and give us. No attention to know if the ordered food reached us ! (ii) We checked if there is a manager whom we could speak with but were told he is on off (iii) The next day was to be a early day for us and for some reasons our daughter didn’t eat the breakfast. We had some ‘choco’pops’ which she had taken in her plate and since she loves them I took the leap to ask if we can carry it along by the girl who was serving us. She agreed and we asked if we can get a disposable box for it – while searching for it, she also reached Perizat – who again gave us another of her look and later came up to us with a message on her translator – ‘’you cant take that’’. While we are well aware of the policy to not take the breakfast items outrside, but it’s the first time any hotel denied taking the food for a baby!.. that also what was there on her table and nothing additional. Certainly Perizat didn’t bother to explain anything but the message was clear – ok to throw off the food but not let a baby eat it outside. (iv) The next day after the above, while we were at our table, saw an elderly couple walk-in. Probably they had taken the buffet for 1 only and the other one they wanted to pay off – to understand this, Perizat took 5-7 mins. Not just the kids, she was extremely unpleasant with the senior citizens too! Location is good. Food was just ok – only bothered to have breakfast here, more so since we didn't want to see Perizat and bear her reactions!. Travel Conceiage is good, Aliyar does a good job. The staff at the reception are all good and very warm, certainly want to help you in all the ways they can but absolutey not sure why would you want to have an incourteous and rude staff like Perizat at the welcome desk of your restaurant – her behaviour is so bad all throughout for my only takeaway of the stay is an absolute NO TO STAY HERE IF TRAVELLING WITH KIDS.

Exceptional Customer Service and Flexibility. Even Before My Stay!

トリップアドバイザーの評価 5.0/5

Saule B トリップアドバイザー認証口コミ

I had an outstanding experience with Novotel Almaty’s customer service recently. The staff were incredibly understanding and accommodating. Their flexibility and willingness to assist during a difficult time were truly commendable. I look forward to staying at Novotel Almaty in the future and taking advantage of their best rates and excellent service. Highly recommended!

Dear 514sauleb, Thank you so much for your wonderful feedback! We are thrilled to hear that our customer service exceeded your expectations even before your stay. Providing exceptional service and flexibility is our top priority, and we’re glad that our team could assist you during a challenging time. We truly appreciate your kind words and recommendation, and we look forward to welcoming you in the future. Rest assured, we will do our best to make your stay as enjoyable as possible with our best rates and excellent service.

Good hotel

トリップアドバイザーの評価 5.0/5

andrez314 トリップアドバイザー認証口コミ

Nice hotel in a very convenient location. Spacious, clean rooms. Polite and professional staff. Good restaurant both for breakfast and dinner. The breakfast buffet has lots of meat and eggs options. You can order freshly made omelette with fillings of your choice. Lots of pastries. I would prefer more dairy options. There were one yogurt and white cheese, that was all. Nice bar with friendly staff. There could have been bigger drinks list, but that was OK. I would visit the hotel again.

Dear Andrez314, thank you so much for having taken the time to review our property following your recent stay with us. Your valuable feedback will be shared with the team and we will continue to provide the highest level of service to our guest. Looking forward to welcoming you again soon here in Almaty

.

トリップアドバイザーの評価 5.0/5

A Z ビジネス - トリップアドバイザー認証口コミ

Absolutely fantastic stay! The hotel exceeded all our expectations with its impeccable service, comfortable rooms, and prime location. The staff was incredibly friendly and attentive, making us feel right at home. Highly recommend!……

Dear A Z, thank you so much for your comments and looking forward to welcoming you very soon again here in Almaty, the City of Thousand colours.

Good Location.

トリップアドバイザーの評価 2.0/5

AdityaKapadia9999 トリップアドバイザー認証口コミ

Very Small rooms. not worth the price at all. no water bottles in the room. the hotel claims its going environmental friendly by removing plastic bottles, however mineral water in glass bottles can be provided too. Normally a drop in services / amenities should result in a drop in prices but this is not the case here. In addition very few vegetarian options. the chef doesn't seem to know much about veg options hence the food is just about ok. The hotel would do much better with an Indian chef or an experienced chef in veg food.. Overall location is good. The GM Mr. Sebastien is a very nice and helpful person. He is managing the hotel very well however he deserves a better team. The price did not seem justified in terms of luxuries / amenities / for the guests.

Dear AdityaKapadia9999, thank you for your feedback. For the water, we do provide purified water fountain on all floors as we have removed plastic bottle and do not want to replace with glass to continue our aim to have a better hospitality. We do have plenty of vegetarian dishes available at breakfast or during the day, including Indian dishes, and for special dietary requirement. Thank you

との提携 TripAdvisor

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  • 201 件のレビュー 8.2/10 料理

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