Novotel Almaty City Center 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 495 件のレビュー

ベストレートをお約束
Novotel Almaty City Center - Image 1
Novotel Almaty City Center - Image 2
Novotel Almaty City Center - Image 3
Novotel Almaty City Center - Image 4
Dostyk Avenue 104 A, A25D5Y3 ALMATY, カザフスタン

説明

ホテルのその他の情報

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

当ホテルの客室

ホテル所在地

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
カザフスタン

GPS:43.242166, 76.958027

電話番号
ファックス +7 727 355 3939

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  495 件のレビュー

トリップアドバイザーの評価  4.4/5  162 件のレビュー

2025エクセレンス認証

Good city centre hotel

トリップアドバイザーの評価 4.0/5

Simon21a トリップアドバイザー認証口コミ

My stay here did not start well as the hotel messed up the airport transfer on arrival and I was left stranded at 0430. They did, though, apologide with complimentary fruit, wine and bottled water and a free airport transfer on departure. Otherwise I enjoyed my stay. The room was comfortable (not lavish but standard Novotel standard), although the desk was a bit small. Breakfast was good and the bar and restaurant were lively and provided a good selection of food and drinks. There is also a fairly well-equipped gym too which looks quite new (and a swimming pool, which I did not use). The location is also very central, though I did not have time to explore the city. I would be happy to stay there again.

Thank you for sharing your feedback. We deeply regret the initial mix-up with the airport transfer and understand how frustrating that must have been. We're glad our efforts to make it right with the complimentary amenities and departure transfer were appreciated. It’s wonderful to hear that you enjoyed the rest of your stay, including the comfort of your room, breakfast, and our lively bar and restaurant. We're also pleased that our central location and gym facilities added to your experience. Thank you for your understanding, and we’d be happy to welcome you back in the future for an even smoother stay.

I WON'T STAY AGAIN

トリップアドバイザーの評価 1.0/5

Inspire37433098456 トリップアドバイザー認証口コミ

I stayed at this hotel last October 2025. During my stay, I lost some money from my room. I noticed that the room had been cleaned while I was out, as several items were moved and the bed had been made. In addition, I also lost my phone charger from the room. When I reported this to the receptionist, her response was very unprofessional. She appeared frustrated, hit the keyboard. Overall, many of the staff were not hospitable, and the experience was disappointing.

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We always recommend guests store their valuables in the in-room safe for added security. While we have no confirmation that the items were taken by hotel staff, we take all concerns seriously. We truly regret that this affected your stay and will continue to review our procedures to ensure a more secure and comfortable experience for all guests.

They could offer better service

トリップアドバイザーの評価 4.0/5

henriquesouzalima トリップアドバイザー認証口コミ

Modern and nice hotel, it follows the same pattern you expect to find in a Novotel hotel. However, I got a little bit disappointed with the reception. They were not very friendly or attentive. We were 2 adults and 2 kids, during the check in they didn't mention anything, but just after they sent a whatsapp message asking if we wanted an extra bed. I answered yes, but nothing happened, not even an answer. Then, I asked in the reception for the extra bed, they said it would be charged, ok, no problem, but they charged only to put blankets on the sofa that was already in the room. In despite of that, the hotel looks very new, the breakfast is excellent, their restaurant was a good option for the dinner too. I liked the idea of giving an empty bottle in each room, wich you can fill with water in the corridor's filter, as you want. The room (bed, bathroom and shower) is very good. The location is great, just in front the square of a big conference hall (The Palace of The Republic), the famous and traditional Kazakhstan Hotel, and right next to the cable car to the Kok Tobe Hill, where many tourists and local people go the see the view, the sunset, etc...

Thank you for sharing your feedback. We’re glad you enjoyed our location, breakfast, and room amenities. We apologize for the service experience during check-in and the confusion about the extra bed. This is certainly not the standard we aim for, and we’ll be reviewing our communication and service processes to ensure smoother interactions in the future. We truly appreciate your input and hope to welcome you back for a more seamless experience.

Great hotel, fantastic staff

トリップアドバイザーの評価 5.0/5

vivianzyu トリップアドバイザー認証口コミ

Wasn't expecting much but was really impressed by the hospitality at this hotel. I only had one quick night in Almaty and chose this hotel because of its central location, but the staff made it an extra special stay. The reception staff and porters were absolutely awesome - so friendly, accommodating, and professional. When they found out that I needed to check out at 3AM due to an early flight, they proactively had the kitchen make me a to-go lunchbox since I wouldn't be able to make it to the onsite breakfast. Also really loved the filtered water stations spread across each floor of the hotel.

Thank you so much for sharing your experience! We're thrilled to hear that our central location, friendly staff, and thoughtful amenities like the filtered water stations contributed to making your brief stay in Almaty memorable. We truly value your kind words and appreciate you choosing our hotel. We hope to welcome you back for a longer visit next time!

I expected more

トリップアドバイザーの評価 2.0/5

Francesco-GRAFFIGNA ビジネス - トリップアドバイザー認証口コミ

4 stars international hotel with no currency change? For real? Sauna is kind of small. Few international TV Channels. Rooms are essential. It could have be done better.

Thank you for your feedback. Please note that currency exchange is not a service provided by the hotel; however, most debit and credit cards are widely accepted. Our team is always available to provide advice and information about five nearby currency exchange offices within 500 meters of the hotel. Regarding the rooms and TV channels, they are designed to meet Novotel brand standards, ensuring comfort and consistent quality for all our guests. We appreciate your understanding.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 553 件のレビュー 9.5/10 ロケーション
  • 542 件のレビュー 7.7/10 客室
  • 754 件のレビュー 8.9/10 サービス
  • 9 件のレビュー 7.1/10 インターネット
  • 371 件のレビュー 8.9/10 朝食
  • 229 件のレビュー 8.8/10 清潔さ
  • 203 件のレビュー 8.4/10 料理
  • 183 件のレビュー 5/10 快適さ

Powered by Trustyou

周辺の他の施設

アルマアタのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。